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A CONTRIBUTION TO THE
PSYCHOLOGY OF BUSINESS
BY
CHAPTER PAGE
I. THE POSSIBILITY OF INCREASING HUMAN EFFICIENCY......1
II. IMITATION AS A MEANS OF INCREASING HUMAN
EFFICIENCY......................................26
III. COMPETITION AS A MEANS OF INCREASING HUMAN
EFFICIENCY......................................48
IV. LOYALTY AS A MEANS OF INCREASING HUMAN
EFFICIENCY......................................75
V. CONCENTRATION AS A MEANS OF INCREASING
HUMAN EFFICIENCY...............................104
VI. WAGES AS A MEANS OF INCREASING HUMAN
EFFICIENCY.....................................132
VII. PLEASURE AS A MEANS OF INCREASING HUMAN
EFFICIENCY.....................................165
VIII. THE LOVE OF THE GAME AND EFFICIENCY...........186
IX. RELAXATION AS A MEANS OF INCREASING HUMAN
EFFICIENCY.....................................204
X. THE RATE OF IMPROVEMENT IN EFFICIENCY............223
XI. PRACTICE PLUS THEORY............................254
XII. MAKING EXPERIENCE AN ASSET: JUDGMENT
FORMATION......................................276
XIII. CAPITALIZING EXPERIENCE: HABIT FORMATION......303
<p v>
CHAPTER I
CHAPTER II
IMITATION
CHAPTER III
COMPETITION
(2) Promotion?
CHAPTER IV
LOYALTY
<p 79>
_Loyalty, to Nation or Organization, shows itself
in an Emergency_
<p 87>
_Personal Relationship with Workers as Basis
for creating Loyalty_
CHAPTER V
CONCENTRATION
CHAPTER VI
WAGES
CHAPTER VII
PLEASURE
AS A MEANS OF INCREASING HUMAN EFFICIENCY
CHAPTER VIII
CHAPTER IX
RELAXATION
CHAPTER X
CHAPTER XI
CHAPTER XII
_Habit Formation_
_Practical judgments_
_Reflective judgments_
<p 292>
{illust. caption = FIG. 6.}
<p 293>
figures of Chapter X will show how rapidly increase
of efficiency is when dependent upon
judgments as contrasted with improvement
dependent upon habit.
_Expert judgments_
<p 299>
_Special Conditions Favorable to the Formation
of Reflective judgments_
CHAPTER XIII
PERSONAL HABITS
SOCIAL HABITS
Millennium, 203.
Miser, i4o.
Models, energetic, 2, 33.
Mood,
mental, 218.
Movements, preleamed, 246;
necessary, 303 ff.
Muck
raking, 195-
Pace, 2.
Pacemaker, 52.
`` Pain economy,'' 179.
Palmer,
Potter, 87.
Papers, weekly or monthly, 35.
Peers, rivalry between, 56.
Perseverance, 16q.
Personal relations in loyalty, 83.
Personal
relationship with workers,
87 ff .
Personality,
84, 87, 93~ 176.
Philanthropy, 221 f.
Physics, 7, 331.
<p 337>
Piano playing, 284.
``Pick Up,'' 259.
Piecework, 142,143, 145) 162,178,
252.
Plans, profit-sharing, go.
Plateau, 233 ff., 239, 243 ff.
Pleasure,
165 ff .
Policy,
house's, 152; Multiple
tryout, 99.
Population, British, 207.
`` Pop Up,'' 127.
Poverty,
179.
Practice
plus Theory, 254 ff .
Press,
printing, 2; punch, 3.
Preventive, 16q.
Prizes in competition, 62, 67,
165.
Production, instruments of, i.
Profits, surrender of, 84.
Promotions, 73, 101, 155, 156,
157.
Prostrations, nervous, 21.
Psychology, 6, 7; law Of, 25;
modem, 20; work on, 132;
conception Of, T34; student of,
x38; research, iog; course,
295, 300, 3o8 ff.; interest in,
324, 331.
Public opinion, 75.
Puzzle,
Chinese block, 266 ff.;
mechanical, 290; results Of, 291.
Sales quota,'' 65 ff .
Sanders,
Lewis, 327.
San
Francisco fire, 98.
School, night, 181, 201 ; life, 282
engineering, 270, 299; sales.
men
training, 28 f.
Scientific manage-it,'' 252
Scientific study, 5.
Second wind, 12.
Self-preservation, means of, 139,
139, 144; instincts of, 1141 .
Self-protection, methods of, iij.
Selling, haphazard, 5o.
Settlement workers, 220.
Shadwell, Arthur, 206.
Ships, steam, 2.
`` Showing how,'' 46.
`` Sidelines,'' 26, 131Y 154.
Simmons,
E. C., 20.
Sixth sense, 6.
Skill, special, 43; acquisition of,
246; act of, 256; in perform-
<p 338>
ing, 256 ff.; perfection Of, 262,
264 f.
Sleep, 14.
``Slowing down'' process, 32.
Slump, summer, 165 f.; general,
226 ; profound, 247.
Social, Y94; prestige, 202; demands,
279.
Social approval, desire for, 72.
Society, organized, 113; whims
Of, 194.
Speed, extra, 83; daily record for,
224; average, 224, 282; economical,
304.
Speeding up, 34, 313.
Spencer,
Herbert, 219.
`` Sporting editor,'' 69, 73.
`` Square deal,'' 99.
Stability, native, 2 2 f.
Stagnation, periods of, 233.
Standard, of artist, 197; Of
capitalist, 197; method, 252;
of efficiency, 253.
`` Star'' club, 67.
``Steady job,'' 154.
`` Stealing his trade,'' 26o ff.
Steel Corporation, 5o ff.
Stephenson, 37.
Stepping stones, 196.
Stimulus, YL96; personal efficiencyideals,
279.
Storage battery, 174.
Strength,
muscular, 7, 183, 184;
physical, 226.
Strike, 161.
Students, 16, 133; colleges, 278.
Subordinate, 187.
Success, first, 239-
Suggestible, 177.
Suggestion, 177, 178, 183, 185.
Sunday,219.
`` Swell,'' 196.
Swift, E. J., ``Mind in the
Making,'' 231.
System, apprentice, 26; suggestion,
44; premium, 178.
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