BABU

TEL: +91-9674589036

Email:gbabu018@gmail.com

Roles and responsibilities:

Having 3+ years of professional experience in handling storage infrastructure

Have extensive experience with EMC, HP & NETAPP Storage vendors

Performing daily health check on different storage arrays and Brocade switches.

Creating a service requests with vendors to replace the faulted parts in storage devices.

Ungroup the faulted drives from disk groups and provide the drive information to the vendors.

Coordinating with field engineers while replacing the faulted hardware.

Storage provisioning in HP EVA arrays by using CVEVA and CLARiiON arrays using Navisphere
Manager and Vplex using VPLEX MC.

Creating luns and expanding the existing luns as per the customer requirement.

Creating RAID Groups, binding LUNs, Creating Meta LUNs, Creating Storage Groups, and
Registering hosts as per Requirements.

Having basic experience on NAS Storage Devices like EMC Celerra, NetApp & VMAX,VPlex
Storage technologies and Symantec Net backup tool.

Extending the NAS file systems as per the user requirements.

Checking the auto alerts mails coming from storages like Celerra & Netapp storages.

Troubleshooting the issue like backup failures and resolving the issues.

Expertise in multi vendor operating systems which includes Solaris, VMware and Windows.

Storage Configuration, Switch port allocation, Storage (LUN) allocation and LUN security.

Experience in zoning using Brocade CLI.

Troubleshoot and resolve the Storage related issues generated in the production environments.

Comprehensive knowledge of storage protocols like SCSI, iSCSI, FCP, iFCP, FCIP and FCOE
protocols

Educational Summary:

Achieved bachelor's degree in Computer Science (B.C.A) - Nagarjuna University in the year 2010

Professional Experience:
Organization: Accenture Services Pvt.Ltd.
Duration: Jan 2012 to Till date
Designation: Level - F

Understanding & thereby supporting the clients' global & robust Storage/SAN infrastructure

comprising of EMC CLARiiON, Celerra, HP EVA, NetApp, VPLEX storage arrays.

Provisioning storage LUNs/Volumes/Vdisks using different storage management software like
EMC Navisphere, Unisphere, HP Command view, VPLEX MC, NetApp FilerView etc. Creating &

managing NAS file systems, CIFS & NFS shares.

Taking ownership & being accountable for critical Storage related issues during in-shift hours
for the client & resolving them within the defined time frame. Reasonable escalation of issues

which are beyond L2 support scope to the next support level.

Sharing acquired product knowledge/experiences within the team for increasing business

productivity.
Coordinate with the storage vendor teams as & when required to resolve hardware/software
issues. Coordinate with the L3 Storage team (Onsite) to resolve issues/reports via business tools
and mails.

Understand and resolve customer issues and assign issues to field engineers if physical presence
required issues like disk replacement or Battery replacement issues

Being the SPOC for process/technical escalations/queries from client/management side during

my shift hours
Preparation/provision of shift handover to the next shift in case of pending TASKS/Tickets or
any activity that needs to be taken care of in the next shift.

Responsible for providing root cause analysis for all related issues as well as implement
recommendations for the same

Scrutinizing/actioning/following up on the shift handoffs from the previous shift as & when

required.
Attend relevant trainings and impart knowledge to the team through presentations/knowledge

sharing sessions.
Monitoring & managing

the

incident

queue

proactively

to

prevent

SLA

breaches

Routing/Assigning of INC's to individuals who can handle them to their best possible abilities

with their product skillset, expertise & knowledge.

Team rostering & shift scheduling. Counseling of teammates from time to time & assisting them
in understanding the organizational Performance Management & Appraisal Process. Always
strive to perform and deliver service excellence to the client.

Organization: Dimension Data

Duration: June 2010 to Dec 2012
Designation: Storage Support Engineer

Administering EMC CLARiiON variety of modals both CX3 and CX4 series Storage Systems and
Brocade switches.

Allocated storage to VMware VMs, Windows and Solaris server from CLARiiON using EMC
Navisphere Manager.

Storage provisioning in HPEVA arrays using CVEVA

Configured Snapshots, Sanpclone and Mirror clones for local and Remote replication using BC
and CA on HP EVA 4400 and 8400

Responsible for planning, installing and maintaining of storage systems in multiple data centers

Handle the tasks of troubleshooting storage related issues in a variety of environments

Storage provisioning, Mapping and un-mapping devices and LUN masking in CLARiiON using
Navisphere.

Performed creation of the RAID-Groups and Binding of LUNS in the CLARiiON Boxes as per the
requirement.

Presenting LUNs to different hosts such as Windows, Solaris 10, VMware ESX 4.0 and 4.1.

Performed creation of the Storage groups and allocation of LUNS to the hosts in the CLARiiON
using Navi Sphere Manager

Creating LUNS and allocating storage capacity to the DB servers in the event of emergency disk
requirements.

Created Meta LUN and provided additional LUNs in order to provide additional storage to the
host.

LUN Replication using SNAPVIEW Snap Shots & Snap Clones.

Expanding and defragmenting the RAID Groups.

Configure zoning on Brocade Switches using Brocade CLI Commands (3800, 3900 and 12000).

Upgrade HBAs F/W if required using Emulex utility HBAanywhere and QLOGIC SAN SURFER

Troubleshooting

routine

critical

issues

including

ports

availability,

meeting

zoning

requirements, one-path down, host not seeing storage and storage management problems.

Coordinated with EMC Engineers on Disk and Hardware related Issues.

Perform responsibilities of providing quality customer service to external and internal

customers

Perform responsibilities of documenting storage infrastructure and analyzing system logs.