DOCUMENT 7 2

ND
YEARS
WRITING FOR TOURISM
2
ND
YEAR
WRITING FOR TOURISM
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February 2005
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DOCUMENT 7 2
ND
YEARS
WRITING FOR TOURISM
Letters.
Useful phrases ( Skills for 1
st
Certificate Writing, Macmillan)
Greeting Name unknown: Dear Sir/Madam,
Name known: Dear Mr! Dear Mrs ! Dear Ms.." surname
#eason for writing I am writing to I am writing with regard to
I am writing on behalf of
$sking %uestions I would be grateful if I wonder if you could .
ould you !
#eferring to t&eir letter !'oints "s you stated in your letter# . $egarding /
oncerning
%ith regard to .
Closing ex'ressions If you re&uire any further information# please do not
hesitate to contact me.
I loo' forward to hearing from you.
Signing off (f )ear " name* (ours sincerely,
(f )ear Sir! Ma+am* (ours faithfully
()ear " first name * (ours#)
name ,our first name " surname 'rinte+ clearl- un+er -our signature
Sample letter.
Situation.
You recently v!te" a local !#ort! centre an" $ere "!!at!%e" $t& t&e !ervce
#rov"e"' You &ave "ec"e" to $rte to t&e (ana)er'
Carefully read this advertisement for the sports centre and the notes you have made. Write a letter to the
manager, complaining about the service you received and suggesting improvements.
Newtown Sports Centre
Now in its third year, your sports centre ofers
A fully- equipped gym
Professional staf
A swimming pool
Full-size tennis courts
Lessons in many sports
So, get your trainers on and come on down
Practise your !ac"stro"e# Lose a few pounds#
Newtown Sports Centre is the place to be!
2
DOCUMENT 7 2
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YEARS
WRITING FOR TOURISM
,our a++ress
.&e Manager,
$++ress of S'orts Centre. )ate
Dear Sir/Madam#
I am writing following a recent /isit to t&e Newtown S'orts Centre. I would li'e to ex'ress m- +isa''ointment
wit& t&e ser/ice ( recei/e+.
$lt&oug& t&e staff were generall- 'olite an+ &el'ful, t&e- seeme+ to lack 0asic s'orts knowle+ge. None of
t&em coul+ offer an- a+/ice to me on c&oosing a tennis racket. I suggest that you sen+ -our em'lo-ees on
suita0le training courses..
"nother cause for complaint was t&at t&e swimming 'ool was close+. ( un+erstan+ t&at re'airs an+
maintenance nee+ to 0e carrie+ out. 1owe/er, w&en ( calle+ for information t&e +a- 0efore m- /isit, t&e
rece'tionist +i+ not mention t&at t&e 'ool was close+. (f ( &a+ known, ( woul+ &a/e /isite+ t&e s'orts centre at
anot&er time.
*inally, offering lessons in +ifferent s'orts is a goo+ i+ea, 0ut in my opinion t&e- seem to 0e /er- ex'ensi/e.
Consi+ering t&e mem0ers&i' fee, t&e 'rices of lessons s&oul+ 0e lower, an+ more s'orts s&oul+ 0e offere+. (
was +isa''ointe+ t&at neit&er +i/ing nor win+surfing was a/aila0le.
( &o'e -ou will take t&ese 'oints into consi+eration. I loo' forward to hearing from you.
(ours faithfully#
2oe 3loggs.
hec'list.
W&en -ou &a/e written -our letter, c&eck*
(t is a formal letter
(t inclu+es all the information necessar-
,ou &a/e as'ed all the &uestions you need to
.&e %uestions are correctl- formulate+ indirect &uestions
.&e letter is +i/i+e+ into paragraphs
,ou &a/e chec'e+ t&e letter carefull- for mista'es
3
DOCUMENT 7 2
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YEARS
WRITING FOR TOURISM
"cti+ity. (4nglis& for (nternational .ourism, '.56, 7ongman)
Mr! A"a(! ! #lannn) to v!t *erln %or t&e %r!t t(e an" &a! $rtten to
%our &otel! a!+n) %or n%or(aton' ,ere are t&e %our re#le!' W&c&
&otel "o you t&n+ !&e ! (o!t l+ely to be ntere!te" n- Gve rea!on! %or
your c&oce'
,.
Mr! A"a(!
88 C-'rus Street
7on+on N1 5SX
4nglan+.
Se&r gee&rter Mrs $+ams,
ic& freue mic&, +a9 Sie unserem 1aus so gro9es interesse entgegen0ringen.
Gern :0ersen+e ic& (&nen unseren 1aus'ros'ekt.
(n +er 1offnung, Sie 0al+ als Gast in unserem 1aus 0egr:9en ;u k<nnen.
Mit freun+lic&en gr:9en,
$ngela 3a+ael
#eser/ierung!=erkauf
6.
G R A N D , O T E .
34#7(N
Mr! A"a(!
88, C-'rus Street
7on+on N1 5SX
)ear Mrs $+ams,
We refer to -our kin+ letter an+ t&ank -ou for -our interest in t&e G#$N) 1>.47 34#7(N.
4nclose+ 'lease fin+ t&e re%ueste+ 0roc&ures a0out t&e G#$N) 1>.47 34#7(N.
?lease +o not &esitate to contact me 'ersonall- if -ou &a/e an- %uestions or if we can 0e of
an- assistance to -ou an+ we woul+ 0e /er- 'lease+ to welcome -ou at t&e G#$N) 1>.47
34#7(N in t&e near future.
,ours sincerel-,
G#$N) 1>.47 34#7(N
4
DOCUMENT 7 2
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YEARS
WRITING FOR TOURISM
Maria Wamne0ol+t
#eser/ations Manager
@.
Great 4astern 1otel
-oleran. Str. /erlin.
)ear Mrs $+ams,
.&ank -ou for -our letter an+ -our interest in our &otel. 4nclose+ we sen+ -ou our &otel
0roc&ure wit& t&e 'rice list.
.&e Great 4astern 1otel is situate+ at t&e famous corner .oleran; str. $n+ Anter +en 7in+en
near t&e 3ran+en0urg Gate. We &a/e @6B rooms, one restaurant, @ meeting rooms for u' to
8C 'ersons an+ a lo00- 0ar.
Dor -our reser/ation -ou can call our 0ooking office 0- '&one E58@6F1 for -ou can sen+ a fax
to t&e num0er E58@ @@@.
We woul+ 0e &a''- to welcome -ou in our &otel.
Gin+ regar+s.
Morgan $lt&aus
Sales Manager.
8.
Goet&e ,otel
Mr! A"a(!
88 C-'rus Street
7on+on N1 5SX
)ear Mrs $+ams,
.&ank -ou /er- muc& for -our interest s&own in our &otel. 4nclose+ -ou will fin+ our &otel 0roc&ure an+ t&e
room rates.
(nsi+e t&e 0roc&ure -ou will fin+ t&e restaurant, 0ut &is is close+. We +o onl- ser/e +rinks at t&e rece'tion.
,ou aske+ a0out ot&er facilities suc& as fitness room, conference &alls an+ restaurants. 3ut we &a/e non of
t&ese. We are a mi++leHclass &otel wit& 8B rooms an+ we +onIt nee+ t&ese facilities.
( am not sure if -ou reall- mean our &otelJ 3ecause -our %uestions look like -ou ex'ecte+ a firstHclass &otel.
$n-wa-, ( &o'e to welcome -ou in our &otel.
5
DOCUMENT 7 2
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WRITING FOR TOURISM
Wit& kin+est regar+s.
Clara Garge.
.>A#(SM 74..4#S
(74..4# >D C>ND(#M$.(>N W>#G3>>G ?$G4 6@)
S/YWAYS ,O.IDAYS
AT.ANTI0 ,OUSE1 ,A2E.WI0/ A3ENUE1 ,AYWRADS ,EAT,1
WEST SUSSE4 ,,50 5N6
Mr! 7ula 6nott
891 0anal Street1
,erne *ay1
/ent
28t& Marc& 2008
Dear Mr! 6nott1
T&an+ you %or your tele#&one en:ury o% 59
t&
Marc&'
In accor"ance $t& your n!tructon! $e &ave boo+e" a "ouble roo( $t&
!&o$er n your na(e at t&e *elve"ere ,otel1 n Fra!cat1 Ialy %ro( t&e
59
t&
to 25
!t
7une nclu!ve'
6ay(ent by cre"t car" $t&n 89 &our! ! re:ure" to con%r( t&e
boo+n)'
T&an+ you %or u!n) our a)ency We tru!t t&at you $ll en;oy your &ol"ay'
I% you !&oul" &ave any %urt&er en:ure! #lea!e "o not &e!tate to
contact u!'
Your! !ncerely1
(NS.#AC.(>NS.
1. .&ank client for t&e tele'&one en%uir- of (+ate)
6. Sa- w&at -ou &a/e 0ooke+. 3egin wit& K(n accor+ance wit& -our instructions.I
6
DOCUMENT 7 2
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WRITING FOR TOURISM
@. .ell client &ow an+ w&en s!&e must 'a- t&e 0ill to confirm t&e 0ooking. 3egin wit&
K?a-ment 0- cre+it car+.I
8. .&ank &er for using -our firm
C. 4n+ t&e letter
E. Write t&e salutation
($SG(NG D># (ND>#M$.(>N W>#G3>>G ?$G4 6E)
,ou work as a tra/el consultant for Creati/e )estinations. ,ou &a/e recei/e+ a fax from a man
en%uiring a0out &oli+a-s for &imself an+ &is wife to t&e ?ortuguese islan+ of Ma+eira.. #e'l-
asking for t&e information -ou nee+ 0efore -ou can recommen+ a suita0le &otel or 'ackage
&oli+a-.
<Your a""re!!'=
Mr Robert 6ar+n!
<,! a""re!!= 2>
t&
February 2008
Re? In%or(aton on &ol"ay! to Ma"era
Dear Mr 6ar+n!1
Thank you for your %a@ o% February 20
t&
en:urn) about &ol"ay! n Ma"era'
We &ave !everal e@cellent &otel! n Ma"era bot& n our allAnclu!ve #ac+a)e! an" n
our n"e#en"ent traveller !electon' ,o$ever1 !o t&at I can be !ure to reco((en" t&e
be!t &ol"ay %or you1 I would appreciate it if you could )ve (e !o(e (ore
n%or(aton by an!$ern) t&e %ollo$n) :ue!ton!'
We $oul" l+e to +no$?
W&at !ort o% &ol"ay an" re!ort you are loo+n) %or
W&en you $oul" l+e to travel an" %ro( $&c& ar#ort
,o$ lon) you $!& to !tay
W&at ty#e an" !tan"ar" o% acco((o"aton you are loo+n) %or an" % you &ave a
#re%erence %or ben) clo!e to t&e to$n or !eaA%ront'
Please could you also let us know % you re:ure any !#ecal %aclte! !uc& a! le!ure
actvte!'
We look forward to receving your re#ly !o t&at $e can #roce!! your re:ue!t an"
!u))e!t a !utable re!ort an" &otel'
Your! !ncerely1
7
DOCUMENT 7 2
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WRITING FOR TOURISM
74..4# >D $??7(C$.(>N.
1C Sc&ool 7ane
7on+on SWC
Go0i )esert .ours (nc
@C Dlig&t 7ane
Manc&ester.
)ear Sir,
( am writing to a''l- for t&e 'ost of Lunior sales manager at Go0i )esert .ours (nc. w&ic& ( saw
a+/ertise+ in t&is weekIs Travel Weekly.
$s -ou see from m- curriculum /itae, ( &a/e recentl- o0taine+ a +i'loma in tourism
management from t&e .ourism (nstitute in Ma+ri+ after com'leting a t&reeH-ear course t&ere.
Since ( &a/e alwa-s wante+ to work in t&e States in t&e tra/el 0usiness sector, 0ut +i+ not wis&
to commence work until ( was full- 'roficient in 4nglis&, ( &a/e s'ent t&e last six mont&s
stu+-ing in 7on+on.
)uring t&is time ( was fortunate enoug& to fin+ a 'artHtime Lo0 in a local tra/el agenc- w&ic& is
s'ecialise+ in tra/el to t&e States an+ w&ere ( was a0le to +e/elo' m- inter'ersonal skills.
( am attracte+ to -our /acanc- as ( 0elie/e t&at ( can offer t&e +ri/e an+ commitment
necessar- to 'ersua+e mi++leHage+ &oli+a-Hmakers to trek across t&e Go0i +esert.
( enclose m- resumM in t&e &o'e t&at m- a''lication is of interest to -ou. ( look forwar+ to
&earing from -ou.
,ours fait&full-,
8
DOCUMENT 7 2
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WRITING FOR TOURISM
0lan of letters.
)ear .
?aragra'& 1
?aragra'& 6
?aragra'& @
?aragra'& 8
Closing
ex'ression
,ours
Dirst name an+
surname
Letters of "pology.
.&e following '&rases are useful w&en writing letters of a'olog- (4nglis& for (nternational .ourism ,
7ongman)
.&ank t&e 'erson for 0ringing t&e matter to -our attention
T&an+ you %or brn)n) t&! (atter to our attenton'
4x'ress s-m'at&-
We are very !orry to &ear t&atB
$'ologise if necessar-
We a#olo)!e %or B
6lea!e acce#t our a#olo)e! %or B
State w&at action -ou will take
6lea!e be a!!ure" t&at $e $ll B
#emin+ t&e rea+er t&at &is ! &er relations&i' wit& -ou is im'ortant
We value your cu!to( &)&ly'
Your !at!%acton ! our #rorty'
Make a goo+will gesture if a''ro'riate
9
DOCUMENT 7 2
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YEARS
WRITING FOR TOURISM
6lea!e %n" enclo!e" a vouc&er %or B
#4?7, .> AN(. N D$X >D C>M?7$(N. $3>A. $(#7(N4 C>M?$N,
,>A# $))#4SS
)$.4
N$M4 $N) $))#4SS W#(.(NG .>
)ear Mr #ic&ar+s,
.&ank -ou for -our fax of C
t&
Ma- 6BB8.
Durt&er to -our comments on Groun+ >'erations, ( am 'lease+ to sta- t&at ste's &a/e now
0een taken to ensure t&at 'roce+ures are 0eing carrie+ out more efficientl-.
(n 'articular*
1. 4xtra sets of scales &a/e 0een installe+ at c&eckHin an+ all 0aggage is weig&e+ an+
screene+.
6. 4xcess 0aggage 'a-ments are 0eing c&arge+.
@. New cleaning staff &a/e 0een recruite+ from a +ifferent agenc- an+ are 'ro/ing to 0e more
satisfactor-.
8. 3ot& sets of ste's to t&e aircraft are now 0eing use+ to ensure ease of 0oar+ing.
C. Ca0in atten+ants an+ counter staff &a/e recei/e+ instructions to allow onl- one item of
&an+ 0aggage onto t&e aircraft.
E. Dinall-, ( woul+ like to 'oint out t&at on t&e +a- t&e C&airman ma+e &is /isit we were
suffering from se/ere an+ unex'ecte+ staff s&ortages. ( can assure -ou t&at t&e fift-
minute +ela- was entirel- unc&aracteristic.
( &o'e t&at t&ese measures will answer all -our concerns. We look forwar+ to -our next /isit so
t&at we can s&ow -ou t&ese im'ro/ements at first &an+.
,ours sincerel-,
.' AtenCa
10
DOCUMENT 7 2
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WRITING FOR TOURISM
SAM6.E TOURISM .ETTERS'
Sun!&ne ,ol"ay! .t"
55D S"ney Street
.on"on NW2 50A
Mr 6oul Nel!en A#rl 28
t&
200E
2EE S)ur"!)a"e
/eben&aven
Dear Mr Nel!en1
Sub;ect? co(#lant about Moco!a Ea!ter *rea+ &ol"ay
We $ere very !orry to &ear t&at t&e &ol"ay on t&e !lan" o% Moco!a1 or)an!e" by Sun!&ne ,ol"ay!1 "" not (atc& your
e@#ectaton!'
Obvou!ly t&e %act t&at t&e %l)&t %ro( .uton $a! "elaye" by %our &our! $a! re)rettable1 but certanly not "ue to any
"!or)an!aton on be&al% o% Sun!&ne ,ol"ay!' Fl)&t "elay! are o%ten1 !a"ly1 a %ru!tratn) #art o% %lyn) 1 an" ten" to &a##en
$t& ncrea!n) %re:uency at #ea+ t(e! l+e t&e Ea!ter vacaton'
T&e "elay ! #robably t&e rea!on $&y you "" not %n" a Sun!&ne re#re!entatve at t&e ar#ort to (eet you' ,e &a" #robably
acco(#ane" ot&er tour!t! $&o &a" arrve" at t&e ar#ort' ,o$ever1 alt&ou)& t&! ! an e@#lanaton1 t ! not an e@cu!e1 becau!e
you ab!olutely !&oul" &ave been (et1 an" alternatve arran)e(ent! !&oul" &ave been (a"e' Sun!&ne ,ol"ay! "ee#ly re)ret! t&e
nconvenence you !u%%ere" t&rou)& not ben) (et at t&e ar#ort an" acco(#ane" to your &otel' We $ll certanly loo+ nto t&e
(atter to (a+e !ure t&at t "oe! not &a##en a)an1 an" o% cour!e $ll re(bur!e you %or t&e co!t o% ta+n) a ta@'
I "o not %eel t&at $e (!re#re!ent t&e #o!ton o% t&e &otel a! t&e #cture! o% t&e F*eac& ,otelG n our broc&ure !&o$ t&at t !
on t&e cl%%! an" not on t&e beac&1 an" t&ere certanly $a! a bu! !ervce #rov"e" $&c& you coul" &ave u!e" % you "" not $ant
to $al+' Many o% our cu!to(er! en;oy a 50 (nute $al+ to t&e beac& an" bac+ to )et !o(e e@erc!e1 an" certanly en;oy t&e cl%%
ve$! o%%ere" by t&e &otel' It ! re)rettable t&at t&e beac& &a" ltter on t' T&! ! !o(et&n) t&at t&e local aut&orte! !&oul"
atten" to1 an" $e $ll not%y t&e( o% your co(#lant' T&e %act t&at t&e beac& $a! cro$"e" ! a re!ult o% ta+n) your &ol"ay at
Ea!ter t(e' I !u))e!t % you "o not $ant to %n" ot&er &ol"ay A(a+er! you !&oul" ta+e your &ol"ay! o%%A!ea!on'
Fnally1 a! re)ar"! t&e %aclte! at t&e &otel1 #lea!e re!t a!!ure" t&at $e $ll a!+ t&e &otel %or e@#lanaton!' T&e !$((n) #ool
!&oul" &ave been avalable' W&le t&e courer "oe! not &ave control over t&e :ualty o% t&e %oo"1 &e !&oul" &ave #a!!e" on your
co(#lant! to t&e &otel (ana)e(ent' T&e %oo" ! !u##o!e" to be ty#cal o% t&at re)on' It "oe! not &ave )reat varety1 but
!&oul" be )oo" :ualty' W&en our !ta%% $ent to c&ec+ out t&e !lan" be%ore reco((en"n) t to cu!to(er!1 t&ey %oun" t&e %oo"
a"e:uate'
Your !at!%acton ! our #rorty an" $e "o a##recate your cu!to(1 !o once a)an1 #lea!e acce#t our a#olo)e! %or t&e
nconvenence t&at you !u%%ere"' Enclo!e" you $ll %n" re(bur!e(ent %or t&e co!t o% t&e ta@1 an" al!o a "!count vouc&er %or
your ne@t &ol"ay $t& our co(#any' T&an+ you !o (uc& %or brn)n) t&e!e t&n)! to our attenton !o t&at $e can contnually
(#rove our !ervce' We &o#e to !ee you an" your $%e a)an !&ortly H % #o!!ble on an o%%A!ea!on vacaton'
Your! !ncerely1
*obby F!&er
0u!to(er Relaton! O%%cer'
11
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WRITING FOR TOURISM
=(77$G4 =(77$S
66 3$G4#S 7$N4
3#(S.>7 3S1B C22
e* info!i""!i""#$%o&
@B
t&
Se'tem0er 6BB8
Mrs 4+it& 7ewis,
@8 S&effiel+ Street
#oc&ester.
#e* 1oli+a- in Corfu Com'laint.
)ear Ms 7ewis,
-han' you for your letter of 1F
t&
Se'tem0er. I was sorry to hear t&at -ou were +isa''ointe+ 0- t&e ser/ice
-ou recei/e+ on -our &oli+a-.
I ha+e in+estigated your complaint t&at t&e /illa was not cleane+ 0- t&e mai+ on t&e last two +a-s of -our
&oli+a-. ( &a/e s'oken to our re'resentati/e in Corfu an+ it seems t&at the problems were due to the fact
that t&e mai+ was ill. Unfortunately, we were not a0le to fin+ a re'lacement at suc& s&ort notice.
0lease accept my sincere apologies. I can assure you t&at we will ta'e steps to ensure t&at t&is +oes
not occur again. "s a sign of goodwill# I enclose a 0roc&ure for next -ear an+ a /ouc&er w&ic& entitles -ou
to 1BO off t&e a+/ertise+ 'rice of an- &oli+a- 0ooke+ 0efore @1
st
2anuar-.
,ours sincerel-,
? ?erson,
(Customer Ser/ices Manager)
W#(.(NG ?#$C.(C4.
Write a s&ort letter of a'olog- 0ase+ on t&e notes 0elow, w&ic& -ou &a/e recei/e+ from a colleague . -ry and use the words in
italics from the sample letter in your answer.
12
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WRITING FOR TOURISM
WeGve receve" a co(#lant %ro( 7u"y El!on1 #a!!en)er on %l)&t *R E58 to Mallorca' Or"ere" a
ve)etaran (eal1 but ""nGt )et one' Al!o e@#ecte" a &otel roo( $t& ve$ o% t&e !ea H but ""nGt )et
one' ,ave loo+e" nto t&e!e H Fr!t #roble( $a! t&at t&e van $t& t&e ve))e (eal! bro+e "o$n on t&e
$ay to t&e ar#ort' A! %or &otel H t&ey "onGt &ave any !n)le! at t&e %ront o% &otel' 6lea!e "ra%t re#ly1
!en" a#olo)e!1 etc'
(UNIT 10 LETTER OF APOLOGY WORKBOOK PAGE 49)
48 - The Vale - Sunnytown - Devon - DC4 56JK
7
th
December.
The Customer Relations Dept
Exotic Destinations
Pacifc House
Randolph Way
London W1Y 8QT
Dear Sir,
My husband and I have recently returned from one of your Golden Group
holidays in Tunisia.
We chose this holiday in preference to many others as we were assured both in
the brochure and by your agency staf that this particular package catered for
retired couples like ourselves. We understood that our specially organised
activities would be run by mature friendly hostesses. However on arrival at our
destination we were met by a very youthful rep who very curtly told us that there
were only two other people on the golden group package and that, as a result, we
could join in the activities organised for other groups or fend for ourselves. Since
our tastes do not include hard rock or late-night pub crawls we asked to be
moved to another hotel. We were told that if we did this it would have to be at our
expense. As a result we decided to stay where we were and to organise our own
entertainment.
Now that we have returned home we feel obliged to draw your attention to our
deep dissatisfaction with the service we received. Not only were we deceived by
the information in your brochure but we were not properly treated by your staf in
the resort.
We hope that this matter will be rectifed to our satisfaction in the near future
and look forward to hearing from you shortly.
Yours faithfully
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WRITING FOR TOURISM
Katherine Hopper
EXOTIC DESTINATIONS
Pacifc House * Randolph Way * London W1Y 8QT
21
ST
March 2004
48 - The Vale
Sunnytown
Deon
DC4 !"#$
Dear Mr% &o''er
Than( you )or your letter o) *
th
Dece+,er-
We are sorry to hear that you an. your hu%,an. ./. not en0oy
your recent 1ol.en 1rou' hol/.ay /n Tun/%/a an. apologise /) the
tour re'2% ,eha/our wa% /na''ro'r/ate- We assure you th/%
,eha/our /% not the (/n. we nor+ally tolerate an. we will be
looking into the alle3at/on )ully an. ta(/n3 any nece%%ary act/on-
We would4 howeer4 like to draw our attention to the )act that
all our re'% are h/3hly tra/ne.4 whateer the/r a3e4 an. that we .o
not %'ec/)y how ol. they are /n our ,rochure%-
A% to the %'ec/al enterta/n+ent 'ac(a3e that you re5ue%te.4 we .o
e6'la/n /n the ,rochure that th/% 'ac(a3e /% only run when there
are a +/n/+u+ o) e/3ht 3ue%t% re5ue%t/n3 /t on any one tour- A%
you your%el) +ent/on4 /n your ca%e there were only )our 'eo'le4
your%ele% an. two other%- There)ore the re' wa% 5u/te correct to
tell you that th/% woul. not ,e 'o%%/,le an. that we woul. ,e
una,le to coer the e6'en%e o) a chan3e o) hotel-
14
DOCUMENT 7 2
ND
YEARS
WRITING FOR TOURISM
As a goodwill gesture we enclose )our vouchers )or .ay tr/'% to
7ar/% an. 8ru%%el% %o that you can a''rec/ate our nor+al h/3h
%tan.ar. o) %er/ce )or your%ele%-
9our% %/ncerely4
Cu%to+er :elat/on% Cler(
orrect these letters.
Write a suitable letter to deal with this situation. Pay attention to layout and style.
,ou work for t&e (talian 4nte +i .urismo in #egent Street, 7on+on, W.1.
,ou &a/e recei/e+ a letter from a stu+ent organisation asking -ou to recommen+ +ifferent t-'es of &oli+a- in (tal- t&at woul+
a''eal to -oung 'eo'le.
$nswer t&e letter gi/ing +etails a0out three +ifferent t-'es of &oli+a- -ou woul+ recommen+.
Write to*
S'()*n' Union T+#!*" S*+!i%*,- S'()*n' Union- Warwick Ani/ersit-, Co/entr-. C=8 5$7 . AG
7etter 1.
,B'' .B'
En'* )i T(+i,&o
R*.*n' S'+**'
/on)on W1
22
n)
0#n(#+1 2004
S'()*n' Union T+#!*" S*+!i%*,
S'()*n' Union
W#+2i%3 Uni!*+,i'1
Co!*n'+1 C44 7A/
D*#+ Si+,-
T5#n3 1o( fo+ 1o( "*''*+ f+o& 10
'5
0#n(#+1 2004 in 25i%5 1o( 5#!* ,5o2n in'*+*,' in 5o"i)#1 fo+ 1o(n.
6*o6"*$ A, 2* #+* ,6*%i#"i7*) in o+.#ni,in. !#%#'ion, fo+ .+o(6,- 2* %#n off*+ 1o( fo""o2in. '16*, of
5o"i)#1$
T5* fi+,' o6'ion- 25i%5 I 2o(") 5i.5"1 +*%o&&*n) 'o 1o(- i, # 2**3*n) 8+*#3 in Ro&*$ I' i, # (ni9(* 6"#%*
25*+* %("'(+* i, %o&8in*) 2i'5 *n'*+'#in&*n'$ T5*+* #+* 5(n)+*), of 5i,'o+i%#" 8(i")in.,- &on(&*n',-
#n%i*n' +*&#in, *'%$ 25i%5 +*#""1 2i"" i&6+*,, 1o($ A, # ,6*%i#" off*+ fo+ .+o(6,- 2* 6+o!i)* fo+ f+** #
'16i%#" +o&#n ,(66*+- in # %o,1 +*,'#(+#n' 25i%5 #",o in%"()*, )*.(,'#'ion of 2in*$
15
DOCUMENT 7 2
ND
YEARS
WRITING FOR TOURISM
T5* ,*%on) 6o,,i8i"i'1 i, ,3iin. in '5* A"6,$ D(+in. '5i, ,*!*n:)#1 5o"i)#1 1o( 2i"" %*+'#in"1 )i,%o!*+ '5*
8*#('1 of 2in'*+ ,6o+',$ A, # ,3i:,%5oo" i, # 6#+' of o(+ %o&6#n1- i' i, # .+*#' o66o+'(ni'1 fo+ non:,3iin.
,'()*n', 'o .#in n*2 #8i"i'1 #n) 'o ,6*n) (nfo+.*''#8"* 'i&* 2i'5 '5*i+ f+i*n),$
A' "#,'- 8(' no' "*#,'- 2* %#n off*+ 1o( # 'o(+ +o(n) '5* %o(n'+1,i)* of T(,%#n1$ T5i, 6#+' of I'#"1 i, 2*"":
3no2n fo+ i', %5#+&in. n#'(+* #n)- of %o(+,*- fo+ )*"i%io(, 2in*$ T5i, 5o"i)#1 2i"" 6*+f*%'"1 ,(i' n#'(+*:
"o!in. ,'()*n', 25o *n;o1 2#"3in.$
I *n%"o,* o(+ "#,' 8+o%5(+* 25*+* 1o( %#n fin) f(+'5*+ )*'#i", <in%"()in. 6+i%*,- )#'*,- #%%o&&o)#'ion-
i&6o+'#n' 65on* n(&8*+, *'%-= #, 2*"" #, ,o&* o'5*+ o6'ion, in 25i%5 1o( &i.5' 8* in'*+*,'*)$
If 1o( 5#!* #n1 f(+'5*+ 9(*,'ion,- 6"*#,* )o no' 5*,i'#'* 'o %on'#%' (,$ W* #+* "oo3in. fo+2#+) 'o 5*#+in.
f+o& 1o( ,oon$
Yo(+, f#i'5f(""1
>>$$
En%"o,(+*,$
7etter 6.
ENTE TURISMO
REGENT STREET
/ONDON W1
F$G$
S'()*n' Union T+#!*" S*+!i*,-
S'()*n' Union
W#+2i%3 Uni!*+,i'1
Co!*n'+1
C44 7A/ 22 0#n(#+1 2004
D*#+ S'()*n' Union T+#!*" S*+!i%*,
W* +*f*+ 'o 1o(+ 3in) "*''*+ #n) 2* '5#n3 1o( 'o 1o(+ in'*+*,' in '5* ?i'#"i#n 5o"i)#1,$@
W* #+* )*"i.5'*) 'o *n%"o,* '5* ?I'#"1 Ao"i)#1,@ 8+o%5(+* in 25i%5 1o( %#n fin) '5*
2i)*,' ,*"*%'ion of 6#%3#.* 5o"i)#1, #!#i"#8"* 'o)#1$ Yo( 2i"" fin) # 5o,' of 8on(,
off*+, #' ,*"*%'*) 5o'*", '5+o(.5o(' '5* 8+o%5(+*$
If 1o( 6+*f*+ # ?%("'(+#" 5o"i)#1@- 1o( ,5o(") 6#1 #''*n'ion on '5* ,*%'ion ?ITA/IA-
CU/TURA E STORIA@- in 25i%5 1o( 2i"" fin) # 5o,' of %("'(+#" i'in*+#+i*,- in
6#+'i%("#+ %on%*+nin. F"o+*n%*- Ro&* #n) N#6"*,$ In '5*,* %i'i*, 1o( %#n #",o 5#!*
#n ?En'* T(+i,&o@ .(i)*- 25o 2i"" ,5o2 '5* &o,' ,6*%'#%("#+ #n) f#&o(, i'#"i#n
&on(&*n',$
If 1o( 6+*f*+ # ,*#,i)* 5o"i)#1- S#+)ini# #n) '5* A&#"fi@, %o#,'"in* #+* '5* '2o &o,'
6i%'(+*,9(* #n) +*6+*,*n'#'i!* i'#"i#n #+*#,$ S#+)ini# 5#, #"" '5* in.+*)i*n', fo+ #
6*+f*%' 5o"i)#1B i', &#;o+ #''+#%'ion i, # "on.- 25i'*2#,5*) 8*#%5 of ,of' ,#n),-
8#%3*) 81 fin* 6+o&*n#)*,C n*#+ '5* 8*#%5*, 1o( 2i"" fin) 6*#%*f("- #n) 9(#in'
16
DOCUMENT 7 2
ND
YEARS
WRITING FOR TOURISM
,'+**', #"on.,i)* # 6i%'(+*,9(* %o#,'"in*$ A&#"fi@, %o#,'"in*- 2i'5 i', &#+!*""o(,
8*#%5*,- i)1""i% 5#+8o(+, #n) &#n1 &#.nifi%*n' ,*#foo) +*,'#(+#n', i' i, # +*,o+' in i',
o2n +i.5'$ D(' 25*+*!*+ 1o( ,'#1- 1o( 2i"" 5#!* #%%*,, 'o # 25o"* 5o,' of 6"*#,(+*,B
,6"*n)i) 8#'5in.- *!*+1 3in) of 2#'*+:,6o+', #n)- 81 ni.5'- 6"*n'1 of *E%i'*&*n' in
%o(n'"*,, 8#+, #n) )i,%o, : # 6#+#)i,* fo+ '5* 1o(n.*+$
If 1o( 6+*f*+ # 6#+3 '5*&* 5o"i)#1- G#+)#"#n) #n) M(+#8i"#n)i# #+* 6*+f*%' fo+ 1o(F
In '5* 8+o%5(+*- 1o( 2i"" fin) #",o 8on(, off*+, fo+ ,'()*n', #n) 'o(+i,',$
O(+ ,6*%i#"i,' +*,*+!#'ion '*#& on 0141 39239 2i"" 8* )*"i.5'*) 'o 5*"6 1o( 2i'5
1o(+ 8oo3in.$ G"*#,* )o no' 5*,i'#'* 'o %on'#%' &* 6*+,on#""1 if 1o( 5#!* #n1
9(*,'ion, o+ if 2* %#n 8* of #n1 #,,i,'#n%* 'o 1o( #n) 2* 2o(") 8* !*+1 6"*#,*) 'o
2*"%o&* 1o( in I'#"1 in '5* n*E' f('(+*$
Yo(+, ,in%*+*"1-
FG
En'* T(+i,&o H /on)on$
7etter @.
4nte +i .urismo
R*.*n' S'+**'
/on)on W1
22
n)
of 0#n(#+1 2004
'oB S'()*n' Union T+#!*" S*+!i%*,
S'()*n' Union
W#+2i%3 Uni!*+,i'1
Co!*n'+1 CU47 A/
D*#+ Si+ o+ M#)#&-
T5#n3 1o( fo+ 1o(+ "*''*+ +*"#'*) 'o 1o(+ )*,i+* 'o ,6*n) # 8*#('if(" 5o"i)#1 in I'#"1$
We are !ure t&at n taly t&ere are (any #lace! $&ere !tu"ent! can en;oy
t&er!elve!1 but $e $ant reco((en" you t&ree "%%erent ty#e! o%
&ol"ay'
C*+'#in"1 if 1o( 2#n' ,6*n) # %("'(+ 5o"i)#1 1o( ,5o(") .o 'o Ro&*$ In '5i, %i'1 '5*+*
#+* &#n1 Ro&#n +*&#in, "i3* Co"o,*o- #+%, of T+i(&65- &*(,*(&, '5#' *!*+1 1*#+
#%'+#%' 'o(+i,', f+o& #"" '5* 2o+")$
On '5* o'5*+ 5#n) Ro&* i, #",o '5* %#6i'#" of +*"i.ion #n) #+'$ If 1o( '5in3 'o Si,'in#
C5#6*" o+ 'o 4#'i%#no 1o( %#n (n)*+,'#n) 25#' in%+*)i8"* '+*#,(+* i, o!*+ '5*+*$
If '5i, i, no' '5* '16* of 5o"i)#1 '5#' 1o( 2#n' 2* ,(..*,' o'5*+ '16*, of 6"#%*$
17
DOCUMENT 7 2
ND
YEARS
WRITING FOR TOURISM
S'()*n', ,o&*'i&*, 5#!* '5* )*,i+* 'o .o #2#1 f+o& '5* %#5o'i% %i'1 #n) f+o& '5*i+
%#5o'i% "if*$ In I'#"1 2* %#n fin) &#n1 )*"i%io(, !i""#.*, n*#+ '5* &o(n'#in, $
Fo+ *E#&6"* in '5* Do"o&i'i 1o( %#n )o in 2in'*+ #n1 '16*, of 2in'*+ ,6o+', #n) in
,(&&*+ 1o( %#n )oB 2#"3,- '+*33in.- 5o+,in. '5#' 5*"6 1o( 'o +*"#E 1o(+,*"!*,$
Fin#""1- if 1o( )o no' "i3* !*+1 &(%5 &o(n'#in- 1o( %#n )o # 'o(+ #+o(n) Si%i"1$ A*+*
'5*+* #+* &#n1 8*#%5*, #n) #",o &#n1 #n%i*n' %i'i*,$ In A.+i.*n'o fo+ *E#&6"* '5*+*
i, # Ro&#n '5*#'+* #n) '5*+* #+* G+**3 +*&#in, #n) T#o+&in# i, on* of '5* &o,'
i&6o+'#n' ,6*%i#" in'*+*,' 6"#%* 3no2n in I'#"1$
Yo(+ ,#'i,f#%'ion i, o(+ 6+o6+i*'1 #n) if 1o( 2i"" )*%i)* 'o .o 'o I'#"1 o+ if 1o( n**)
f(+'5*+ info+&#'ion- 6"*#,* %on'#%' (, 'o '5* fo""o2in. n(&8*+B 00393847773$
Yo(+, f#i'5f(""1-
ED
C(,'o&*+ S*+!i%*$
-ourism %riting 0ractice:
,. September 1223
You work as a travel consultant for Vacanze Italiane. You have received a letter from a prospective client,
enquiring about holidays for himself and his wife in Italy.
Reply to the letter asking for the information you need before you can recommend a suitable destination,
hotel or package.
Your address Vacanze Italiane, Via !ologna "#$, %ilano.
&lient 'ndrew (unter. "$ )abbs *nd, %anchester.
Pay attention to the lay out and tone of the letter$
1. 4anuary 1225
Write a suitable letter to deal with this situation. Pay attention to layout and style.
,ou work for t&e (talian 4nte +i .urismo in #egent Street, 7on+on, W.1.
,ou &a/e recei/e+ a letter from a stu+ent organisation asking -ou to recommen+ +ifferent t-'es of &oli+a- in (tal- t&at woul+
a''eal to -oung 'eo'le.
$nswer t&e letter gi/ing +etails a0out three +ifferent t-'es of &oli+a- -ou woul+ recommen+.
Write to*
Stu+ent Anion .ra/el Ser/ices,
Stu"ent Unon
Warwick Ani/ersit-,
Co/entr-. C=8 5$7
AG
18
DOCUMENT 7 2
ND
YEARS
WRITING FOR TOURISM
3. September 1225
,ou work for K2et Dlig&t .ra/el $gentsI in 4nglan+ w&ic& s'ecialises in &oli+a-s in (tal-. Write a letter
to Ms 2ulie 3is&o' confirming &er 0ooking an+ gi/ing &er all t&e +etails of t&e &oli+a- -ou &a/e
arrange+ for &er in (tal-.
Ase letter la- out.
(n/ent an- ot&er +etails -ou nee+.
.&e 0o+- of -our letter must 0e at least 1CB wor+s.
19