NEW HR MODELS

BY JAGADISH


How to manage megastore which is online in INDIA

as business of India is becoming online with the coming up of flipkart set up in 2007
question arises how does Indian based megastores online should function

as per my judgment

the answer lies in Model for HRM scorecard

clearly define business strategy

Any business which is online must have a clear cut definable business strategy to decide how it
wants to generate business by being face in the crowd


build a business case for HRM as a strategic asset

a megastore must have a clear cut case studies for its employees to know what its customer are
looking at from them through expectations now and in near future
this is usually done through tele callers handling customers used for training purpose

create a strategy map

a megastore after having a clear cut strategy to handle customers must draw a map where it wants
to head forward while reviewing its products from customers every now and then

identify HRM deliverables within the strategy map

a megastore online while having done reviews regularly must assign marketing channel link with
dissatisfied or satisfied customers to judge how to enhance its reputation by being close to
customers who are regular visitors to theirs

align the HRM architecture with HRM deliverables

A megastore must have proper ERP under its belt to look out for delivery and return back offers etc
to be in a position to respond within a short span of time to be effective


design the strategic HRM measurement system

a mega store online must have measurement usually usage of open ended questionnaire and clients
list of email addresses to channelize reviews and excitement of its customers it cater too

implement management by measurement

lastly a megastore online must possess basic management tools and its interactive knowledge to be
shared with customers who are inquisitive to know what to expect from the supplier
with all these enlisted in their delivery a mega store can be set up online for proper functioning in
India and elsewhere

thought of the day

Online store and knowledge of set up and whom to approach in times of crisis

NEXT

How to manage online banking of Indian scenario

banking which usually caters to the public by giving loans and accepting deposits if it comes to online
business what should it possess

the model I selected Is model for customer focused HRM

in this model the bank qualities

supervision while catering to information to be shared with the account hol ders
personal career development and planning for the employees
training and socialization practices that facilitate new entrants
facilitate job performance instead of inhibiting to use technology for customers round the clock

thought of the day :

how online business can be made holistic for betterment of banking sector

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How to react when customer resents where business is online (INDIA)

every transaction made in the online business results in some resentment or the other. to cater
effectively without losing goodwill should be the motto of online business suppliers
usage of discounts in business is one way of making people relish business online
dissatisfied customers are many and to make them return back to business of supplier is the
methodology usually associated for which tele callers are given hard training

to cater the customers effectively

the model which does it is

skill set for HRM professional in organizational change

When customer is angry, resent and reassurance is needed knowledge of culture as to purpose
elements and bedrock nature is to be known to the HR professional

when fear, anxiety , curiosity and excitement is their in the psychology of customer open thinking
process and its impact is to be known to the hr professional who caters to them

when resistance , group thinking is involved team effectiveness and personality theory with empathy
should be known to the hr professional who handles them

when employee is upset negotiation skills are to be adopted with empathy as the arsenal

when customer shows disloyalty , hoping to leave and needs reassurance from the online supplier
self awareness and leadership traits come into picture which should be ingrained in the hr
professional who handles these type of customers

when customer is confused and needs direction financial knowledge about his product and updated
information about it should be given by hr professional usually known through set up of proper ERP
to track down the client

thought of the day :

think on above lines and see what position your hr professionals are in and what training is
needed to them

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How to make purchases happen when business is online (INDIA)

there are many customers who keep browsing the website but dont purchase and keep postponing
purchases for many reasons
to allow business to happen these website customers must be made to purchase from the website

how ???

the model I chose is

ten step hrm model for strategic alliances

here alliance is customer

get involved early

if you want to generate business with customers you have to tap them when they are youth or child
and give them alternative choice to make them feel what your online business can cater to them
affectively

build learning into partnership agreement

make the customers a feel of learning and keep experimenting with them to see how they
reciprocate and participate in your business growth

communicate strategic intent

online business owner must make them participate by constantly making them interact with the
front end or middle management to make them feel that they the customers are being heard and
not being discarded but giving them importance to be heard

maintain hr input into the partnership

online business company must involve the customers to different hrd sub systems to get input from
them and knowledge to employees through them
here hrd sub systems mean

counselling
training and development
changes made to organization
learning unlearning input
performance appraisal tools


staff to learn

a online business company must constantly make staff interact with the customers and get
feedback from them every now and then so that business is constantly under supervision not from
the employees staff but from the clients

set up learning driven career plans

career planning of staff on online owner should be a learning experience from both staff and client .
a client should also know about the hierarchy of online company it is interacting so that he is
comfortable about what to expect from the company management during his visits to the online
business

use training to stimulate the learning process

training should be an integral part of employees to help them understand the ever growing needs of
customers who range from children to old age people


responsibility for learning should be specified

employees should be knowledge about whom to expect under each of the business expansion made
by the online company . if this knowledge is their interaction and knowledge can give the company
additional profits than expected lines of business

reward learning activities

clients who visit the online business should be given rewards for being loyal
usually cash back type of money back is associated when loyalty is seen in any client

monitor the hrm practices of your partner

a online business company must monitor each of his employees and keep them in check about both
knowledge and interactions made . usually through quality recording of interaction used for training
purpose

thought of the day :
online business and satisfied customers (Business growth)

NEXT

How to refund back utility which is online (INDIA)

business which is done online gets into difficult situations where unnecessarily refunds have to be
given back to customers

so procedure involved in returning back utility is

the model I chose is

Multiple role model of hrm

strategic partners;

strategy should be in place before the customer when he is purchasing the utility. if procedure
strategy terms and conditions are known to the customer before purchase facilitation of utility
becomes all the more safe without litigations arising

administrative experts

if proper infrastructure of procedure is explained and facilitated with constant interaction at every
level of utility purchase returning back of utility and tension is reduced to the maximum affect

employee champions

employees commitment and capabilities of handling difficult customers play a key role in avoiding
dissatisfaction and increase of utility purchases by the clients in online business relationship is a
happy state rather than tension state

this resulting in less loss of reputation and easy facilitation of utility exchange taking place in a jovial
state of being between the company and the client

change agents

Understanding the utility and its intricacies play a crucial role in the return back or exchange of
utility with another . constant knowledge and up gradation in the mind-set of both customer and the
company in the form of knowledge sharing helps in smoothening up of easy transfer of utility of
exchange

thought of the day :
utility and knowledge from both the sides (customer vs company executives)

NEXT

How to do research which is online (INDIA)

now a days everyone uses online as work atmosphere. now a days research also taken roots in
online business to generate quickly and proficiently primary data

to do research online certain tools and psychology is needed to assess as to how to draft
questionnaire for evaluation and direction and later to come to conclusion

what model to take is now a question

for my personal adventure to see I have chosen

model for business excellence

it is

lead by serving

when you want to work in research you should develop by having a networking under your belt to
groom up people . some people do it by serving to the needed , give consultation and then through
give and take philosophy groom up by first serving them and then get served by them through
bondage over a period of years

focus through shared vision

in doing online research knowledge about the concept on which company and its panellists work has
to be set on common goal setting and outcome result on what they are deciphering should be
known to each other and lastly ideas formulated should be shared after completion of the project on
which primary data was collected

engage employees

while setting up research to be done . employees must have clear set about articles of association on
the basis of which research activity and its results should be relished upon
without knowledge about company policy research to be taken up goes haywire and loss of time and
money is incurred resulting in goodwill and market capitalization falls down harming further
research taken up in future

know your customers

while designing online research choosing panellists is very crucial. segmentation , targeting , and
positioning plays a dominant role . if you dont choose your panellists correctly research questions
coined on open ended goes hay wire causing disruption of knowledge which might lead to wrong
conclusions

how to know which panellists to be chosen from ocean of countries when research to be done and
conclusion to be drawn is international by nature

ceo's knowledge thats why is chosen from each country industry wise as research usually is done on
companies and not on social debtors (those who assist economic man ) for growth result of a nation

organize to optimize

serving panellists is the first activity to be taken up by the research wing online so that optimized
data is collected . even sharing secondary data knowledge is welcome news as it gives the research
team something to ponder about and primary data automatically becomes much more holistic and
effective

think process

keeping panellists engaged is also one of the activity of the research to be done online . as constant
interaction gives both the company and panellist an understanding about the society in which they
live and executing the primary data and analysing it from both the sides grooms up nation properly

manage by facts

knowledge shared on the online research must be filled up with facts and figures that too up to date
information so that the research which comes out talks about knowledge of present days and not
past

reading latest articles, books and keeping up to date on current affairs is one of the daily routine
activity to be taken up both by the panellists and company which wants to do research online

align through planning

every research done must be planned properly well in advance and these outputs and inputs which
come out through online research must be designed on foresight as to how to draft the result and
what to expect out of the research is to be known well in advance

if above methods are adopted properly and implemented with well understanding doing research
automatically becomes rosy and rewardi ng both to the panellists and to the associated companies
involved if they exist

thought of the day :

research and involvement of panellists and their foresight

NEXT

How can two parties of diversified agendas can work together in country like INDIA

Implementation of robin Sharma acronyms can give one insight into these parties involved

IMAGE :-
innovations can be made through discussions on issues which are common to nation
mastery over these issues can be made through cooperation and mixing the two groups of parties
authenticity comes through exchanging views
gut feeling is generated by knowing each other while interaction between them
all the discussion to be made with each other party members must be ethical


SPARK
speaking with candor and highlighting each others view point can lead to friendship
prioritizing the knowledge and giving support in times of crisis can lead to nations progress
adversity breeds opportunity and look for it while discussing issues pertaining country
responding to each others solutions and making corrections in them is a good way to start
kudos and sharing the pie of finance earning for mutual benefits instead of secluding the parties is to
be allowed

HUMAN
helping each other in discussions are to be allowed between parties at regular basis
understanding issues of what each party has come up with should be welcome
mingling in countries issues should be encouraged
amuse each other with knowledgeable points to continue the talk
nurture the habit of constructive criticism can make the parties grow properly

SHINE
see clearly whose viewpoint of the two parties is good and better in implementing strategy for the
citizens. if there is difference between the two
have a healthy discussions with
inspired knowledge which can lead you to look at
citizens as family of your own extension which can
elevate yours and citizens life to greater heights
when implemented through common sense insight

thought of the day
try out some of acronyms of your own while designing models for countries use

NEXT

How to build relations with other countries when there are differences (INDIA)

in this world countries have differences of opinion on all issues as per implementation and taking
care of their population is concerned
what should be the model if you want to bridge the gap between nations who are staunch criticizers
of each other

the model I selected is

SIX STEP MODEL FOR HR COMMUNICATION

Assess communication needs

countries both who have differences must communicate with each other through research based
evaluating each countries through cooperation by knowing what is right for each other in delivering
and generating business for each other

establish communication needs

after evaluating the research requirement must possess customer information officers to continue
the relationship at each level of understanding so that they both dont lose track of each other

translate communication goals into action plans

in each of the requirement seen through customer information officers goals of grid computing are
to be set up and each branch of industry segment should be designated to see progress between the
two countries

link communication programmes with critical organizational programmes

each progress made must be associated with business growth through ceo's interference by
associating companies with each other countries growth asking ceo's industry wise to make their
contribution towards growth and friendship between the two countries

define communication limitations

if there are differences in implementation of programmes decided by the ceo's of each other
industry towards growth through books like dale Carnegie and john grey and consultants from each
other differences to be sorted out as quickly as possible

evaluation of communication practices

when coaching is offered to each others nations and progress is seen to benefit each other post
evaluation through trade agreements should be incorporated to benefit each other in times of
turbulence

in the above fashion to certain extent communication barrier can be removed and through free and
frank discussions made through social media friendship can be seen if efforts are put by each other


Thought of the day

countries cooperation and research as a tool to bridge between their differences

NEXT

what model to select when INDIA for the first time wants to build up trade relationship

when country comes into agreement with opposite party country and wants to develop relationship
for success
the model I want to select is

TEN STEP HRM MODEL FOR STRATEGIC ALLIANCES

Get involved early

when you want to build relationship with other country first interact and build contract relationship
on the basis of core competency so that you can know the di rection and trust the opposite party to
whom you are building relationship with

build learning into the partnership agreement

the more you interact with the opposite party on core competency you can learn partnership and
feel comfortable as to where the relationship is heading to and take corrective measures without
any hurdles

communicate strategic intent

when you take core competency issue as first for interaction in building trade being comfortable
with the issue related the country can easily communicate the strategy and build trust with the
opposite party to whom it wants to import and export

maintain hr input into the partnership

being comfortable being core competency relationship maintain hr relationship thraough constant
interaction to later expand on trust other areas of operation

staff to learn

staff can easily learn the trade related issues as they need not worry on the product being core
competency product

set up learning driven career plans

once company is well versed in the trade between nations , career plans can be planned out and
jobs and trade related issues can be sorted out easily

use training to stimulate the learning process

training related learning process companies can be set up very easily as confidence is generated
starting out with core competency products is traded to start off with

responsibility for learning should be specified

for any learning to be successful responsibility associated with successful transaction should be
specified and to be made to understand before trade related issues are to be discussed

reward learning activities

for any trade to be successful rewards through genuine appreciation is to be adopted for each
learning learnt with the opposite party

monitor the hrm practices of your partner

the country which is interacting for the first time monitoring and observation plays a dominant role
in understanding the partner is to be watched out for

thought of the day

how to do cooperation when trade is for the first time

NEXT

How to work in natural disasters of countries (INDIA)

recent observations were that their arose a huge number of issues relating to natural disasters of
countries like USA, Thailand and Japanese etc

to solve these issues their should be a robust model to be designed is the requirement

the model I prefer is

SEVEN BEST PRACTICES OF VIRTUAL TEAMS


Convene a face to face meeting early on

when country is faced with natural disaster , a disaster management team has to be formed
physically and a manual of how to manage themselves should be asked to be read to them before
they indulge in solving the issue

make conscious choices about disciplines

discipline effort has to be created in the form of two ways individual and group
basing upon requirement of issue the team handles , responsibility is shouldered in both ways

match member skills and perspectives to collective work products

tasks , responsibilities are shouldered as per team capabilities of emotional intelligence handling
team is designed on the basis of groupism based upon testing done in emotional intelligence

hold face to face sessions as often as needed

regular interaction is necessity at least once in the evening to check how the progress has been
made , feedback is given in written format

consciously shift and share leadership roles

team which is designed must be pro active and must be able to assign to each other and to
themselves tasks with LWT (LEADERSHIP WITHOUT TITLE) talked about by robin s Sharma coming
into force

pick and practice groupware features together

groupware features like group behaviour , group psychology , group technology driven etc. should
be known and to be implemented without resentment to usage

agree on your own netiquette

applying technology to advantage for usage where training to disaster management team well in
advance comes in handy to solve issues pertaining to disasters occurring so frequently

thought of the day

apply disaster management issues to above model

NEXT

How to do real estate business in INDIA when clients keep on changing their preferences

in India real estate is booming. previously having double bedroom was considered to be lavish way
back in 1980s , now preference has shifted to triple bedroom where public likes to have their own
privacy with books

over the period of time 4 bedroom would become essential requirement when observed properly
with keen ears

when such preferences keep changing how can builders know well in advance in order to do
business and remain in profits

for this problem the model I chose for is

MODEL FOR HRD AUDIT

Information gathering

a real estate builder must keep on gathering information through sources. these sources must be
from the owners who have purchased from him
build operate manage type of setup is the one I would promote if the builders like to learn the art of
brand building of real estate business

evaluation

with each purchase of building from the builder evaluation team has to be called upon and pricing
strategy model can easily be designed based upon the income earned and loans taken to purchase
houses or land

analysis

while doing analysis I would like to insist that in country like ours , buildings erected sell more quickly
and with less loss than keeping land vacant for years together creating real estate issues of court
cases

action planning

if builder keeps networking under the belt in the form of corporate accounts action to build and
protection is easy with business also running safely is my view point

thought of the day

builders and corporate accounts

NEXT

How to convert a princely state into a democratic nation (INDIA)

while reading the book of Hillary Clinton hard choices their came an issue where how a princely
state can be converted into a democratic nation if they have a desi re from inside even though not
huge
so I thought of a model after a thorough understanding to come with a model
hope you would all like it
it is called

ABBOTT LABS LEADERSHIP COMPETENCY MODEL

SET VISION AND STRATEGY

the country which is looking forward to change itself must have a vision and a strategy and be able
to create coordination between industries (technology, customers, competitors, peers etc)
they should be able to design tasks and look for leadership models and books to know what to take
and what to leave for the common man understanding

BUILD ORGANIZATION AND INSPIRE PEOPLE

to inspire people about the changes made to the country
politicians must develop in people talents, skills and abilities needed to achieve goals set by them
they should develop in people commitment and integrity to look at issues which may arise because
of the changes made
create opportunities for the people specially job based to show that result which country is looking
at is positive


KNOW THE BUSINESS

the country at the last should be a role model and countries in and around must know how it was
accomplished and problems arisen through that change must be recorded for others to emulate
the country should be able to withstand the changes made to it through establishment of internet
publishing houses and create awareness among each other through knowledge

DRIVE FOR RESULTS

their should be huge commitment from all sections and big desire for success
this type of desire can be created in people by giving public huge benefits in the form of

feeling of importance based solutions

like

food, clothing , shelter based solutions

MAKE THE DIFFICULT DECISIONS

in times of crisis tough decisions are to be made and taken responsibility.
who would do it ???
public mandate taken through internet usage and media international support

ENCOURAGE OPEN COMMUNICATION AND KNOWLEDGE SHARING

television based reporting structure can encourage open communication through mobiles calling
knowledge sharing through subscriptions
online library availability
inviting ideas from public and paying them through online banking

thought of the day

knowledge about life and surroundings and creating desire in public

NEXT

How to charge to companies when you have contributed to their welfare in Indian scenario

how much to earn has been the issue with both company who has taken consultation and the one
who has given consultation
to answer this vital issue as to which model would give right perspective and the balance so that
genuine money with genuine effort can benefit under win win strategy viewpoint

the model is :-

Model for assessment center implementation

identify the need

for getting payment package to be decided both the parties involved must easily be able to know the
need for which they have come together so that charges pertaining payment is easy and known to
them

determine the criteria

regarding payment package both the parties involved must be able to identify with the tools
involved in solving the problem
any knowledge in which the parties involved dont have knowledge about the tools and kits used for
solving the problem payment becomes very difficult to determine

train the people

for any consultation to succeed and to earn money
training and development wing inside the company should be aware of what the consultant is using
to solve the problem which they aren't aware off
if the consultant succeeds in solving the problem the consultant should be able to train the
employees of the company

design the assessment center programme

consultant must be in a position to explain the material he is using to solve the problem and must be
in a position to give explanation to in house training of the company involved
if he succeeds he gets finance easily without hurdles

conduct the pilot test

the solution which the consultant gives should be tested on a group and seen if it is implementable
on the company to whom the consultant has taken the assignment
if the in house trainer see success opportunity to earn finance is easy for the consultant

analyse the pilot study results

reliability of the data and the tools checked up should be understood by the in house training
department of the company otherwise finance earning becomes a big hurdle for the consultant even
though effort is put in

incorporate the suggestions/shortcomings

once the pilot study is formulated and tested feedback mechanism is seen and based upon
suggestion given by the pilot team necessary changes are made and success I s relished

communication

entire pilot study made and succeeded must be communicated to all branches . once confirmation is
taken up of the consultant and advise is accepted finance earning and decision regarding it is easily
made by the management

implementation

beyond pilot testing to see whether the concerned solution to the problem is applicable beyond
pilot testing is very difficult to assess so it is usually advised by me is that pay package to a
consultant must be made on performance based
the consultant thats why must be associated in India only to restrictive zone of ceo's on a consistent
basis if he is looking out for consistent flow of money and knowledge
if he spreads his area of operations beyond a number of companies there is likelihood as per me that
he would lost contacts and make his life messy

analysis and report writing

entire area of consultation should be produced in the form of reports and based upon success of
pilot testing must be recorded , analysed and copies of it circulated to whomever it may concern

thought of the day :
consultation and number of companies to be associated with to have consistent income




END OF HR MODELS