Resumè of Sylva M. Caracatsanis, c.

PhD
___________________________________________________________________________________________

Contact Details
Address : Kolokotroni 38, Argyroupoli, 16451, Athens, Greece
Telephone : (+30) 210-9956608 / (+30) 6947-399500
E-mail : sylvamc@smc-professional.com
Website : www.smc-professional.com
___________________________________________________________________________________________

Education
 PhD Candidate, University of Exeter, UK (in progress), 2012
Human Geography
 University of La Verne California, Athens Campus, 1993-1997
Major: Psychology (Bachelor of Science)

Present Professional Posts & Affiliations

2008 - Present Operations Manager
- Executive Coaching Consultants
www.executivecoachingconsultants.com
● In charge of client contact and project planning initiation; event / conference /
workshop communication, coordination and management; liaising with
organizations and companies for client visits; seminars; team-building
workshops.

2005 - Present Editor & Specialist Researcher

- SMC Professional
www.smc-professional.com
● Editing EU-commissioned country reports and original copy writing
assignments; Doctoral Candidates (dissertation research facilitation, editing,
formatting, proofreading); website content development; professional
biographical notes and curriculum vitae creation. The scope of projects
include content conceptualization, handbook design and development, a Crisis
Management & Evacuation Plan, a Knowledge Acquisition Training Manual
series, and new venture proposals. Clients include Intrasoft International,
SNPhotography, Executive Coaching Consultants, EU Directorate-General
for Nuclear Energy Research, and International Journal of Social
Entrepreneurship.

Past Professional Posts & Affiliations

2006 - 2009 Immigrant Research Program Coordinator
Research Associate
- Hellenic American University
● Coordination of communication, research facilitation, and chapter-specific
author assignments for Female Immigrant Entrepreneurship Project (FIEP).
Responsible for research on various study topics and subsequent writing up of
relevant literature reviews; editing, formatting, proofreading, and
corresponding author on final study presentation for submission to
international peer-reviewed academic journals; coordinating data collection
and processing. Publications on diverse academic fields focusing on
immigration, entrepreneurship, gender issues, health management, and
education.

______________________________________________________________________________________________________
May 2009 Page 1/3
 Resumè of Sylva M. Caracatsanis, c.PhD
___________________________________________________________________________________________

2002 - 2005 Starbucks Ag. Paraskevi, Store Manager

- Starbucks International & Marinopoulos Coffee Company
● Originally hired to develop regional newsletter and sent to Seattle
headquarters for five-week training course. Later promoted to Store Manager
(in charge of all store functions and monthly business results) with parallel
duties as Communications Specialist & Newsletter Editor. Other ongoing
responsibilities included: Training and development of Retail Management
Training partners; District Hiring & Recruiting Specialist; Development and
administration of the Greece Coffee Master Program handbook; Olympic
Games 2004 Project Director; Development of Business Tracking and
Operational Excellence tools, and District New Store Opening Specialist.

1999 - 2002 Senior Staff Writer / Copy Editor

- New Europe – The European Weekly
● Daily research of current affairs for writing and editing of business, opinion,
and news analysis bylines on 19 countries spanning Western, Central, and
Southeastern European countries.

1999 - 2000 Online / Website Editor

- HealingPeople.com & Acupuncture.com (USA)
● Contract project commissioned for online editing of articles submitted by
chiropractors and doctors from seven countries; structuring and organization
of website content from start-up.

1998 - 1999 Managing Editor: Hepato-Gastroenterology

- H.G.E. Update Publishing / IASGO
● Organization, planning, revising, and editing of scientific articles submitted by
doctors and surgeons in 83 countries; liaising with DTP Director regarding
final journal presentation.

Aug. - Dec. 1997 Resident Teacher

- Auberge Boarding House
TASIS, Athens (now ISA [International School in Athens])
● Supervision and caring of 29 resident students from seven countries;
cooperation and involvement regarding organizational and student issues with
two other Resident Teachers; planning and organization of in-program travel
for boarding students and teacher chaperones; responsible for administration
of medicines and students’ doctor’s visits; in charge of weekly petty-cash
float; cooperation with school’s Greek Government Liaison regarding
students’ resident permits, flight details, and health insurance issues.

1997 Counseling and Research Intern

- Office of Student Services
American Community Schools of Athens (ACS)
● Responsible for conducting research on adolescent behavior for application in
the school counseling setting, observing and conducting individual counseling
sessions (subject to student consent). Supervisor: Mrs. P. Pelonis.

______________________________________________________________________________________________________
September 2009 Page 2/3
 Resumè of Sylva M. Caracatsanis, c.PhD
___________________________________________________________________________________________

1995 - 1999 Administrative Assistant to the Chairperson

- Dept. of Graduate Counseling & Education / Psychology
La Verne University California, Athens Campus
● Organizational tasks; handling of all professional correspondence; contact
with prospective graduate students applying for admission; administration and
scoring of Taylor-Johnson Temperament Analysis tests. Supervisor: Dr. D.
Halkias

1995 - 1997 Associate Member and Editor

- Publications Department
La Verne University California, Athens Campus
● Editor, University Magazine, LaVerniCa 1995/96 & 1996/97
● Editor, Yearbook Theme 1995/96
Supervisor: Mrs. L. Maounis

Content Development & Editorial Contributions

 Psychology Major proposal for Hellenic American University – Curricula
formulation and Course Descriptions July 2007 (accepted and implemented)
 Crisis Management and Emergency Evacuation Plan part of Starbucks
Olympic Games 2004 Project Director position, June 2004 (accepted and
implemented)
 Coffee Master Training Manual part of Starbucks Greece Coffee Master
Program Coordinator, December 2003 (accepted and implemented)
 Athens Campus, July 1998
 Career Counseling Center proposal, University of La Verne California, Athens
Campus September 1998
 Student Support Service Center proposal, University of La Verne California,
Athens Campus July 1998

Scholarships
 Outstanding Student Award (upon graduation): 1997
 La Verne University, Athens Campus Grant: 1995, 1996 & 1997
 Psychology Club Scholarship Award: 1996
 Faculty Scholarship Award: 1995

Computer Skills (fully literate)

Microsoft Office, Internet navigation, Photoshop, MGI Photosuite, SPSS

Language Proficiency
English (Native language), Greek (Fluent), Afrikaans (Fair)

Hobbies & Interests

Writing, Travel, Academic study, Photography

References (contact details on request)

 Daphne Halkias, PhD: Clinical and Consulting Psychologist
 Peggy Pelonis, M.S., MFT, NCP: Director of Student Services, ACS Athens
 Zoe Koulouris: Journalist/Editor, Intrasoft International S.A.

______________________________________________________________________________________________________
September 2009 Page 3/3