5 Written Questions 5 Written Questions 5 Written Questions 5 Written Questions

1. Success requires the participation of all members of the project team, but remains the
responsibility of management to provide the resources needed to succeed
C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ %anagement !esponsibility
&. ' Quality standards and policies
' Standard (or) guidelines
' *ssue and defect reporting procedures and communication policies
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ ,ou said s
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ .erform Quality Control$ rgani/ational .rocess -ssets
0. *nvolves mathematical techniques to forecast future outcomes based on historical results
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ ,ou gave no ans(er
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ #rend -nalysis
1. *nvolves comparing actual or planned project practices to those of comparable projects to identify
best practices, generate ideas for improvement, and provide a basis for measuring performance.
#hese other projects can be (ithin the performing organi/ation or outside of it and can be (ithin
the same or in another application area
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ ,ou said s
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ 2enchmar)ing
5. 1. Cause and "ffect 3iagrams
&. Control Charts
0. 4lo(charting
1. 5istogram
5. .areto Chart
6. !un Chart
7. Scatter 3iagram
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ ,ou said s
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ *shi)a(a8s seven basic tools of quality
PMP 8: Project Quality Manageme...
NAME: ________________________
Page 1 of 5 Test: PMP 8: Project Quality Management | Quizlet
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b
c
a
d
c
a
1. -dditional Quality .lanning #ools -dditional Quality .lanning #ools -dditional Quality .lanning #ools -dditional Quality .lanning #ools
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ #he quality
management plan describes ho(
quality assurance (ill be performed
(ithin the project
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ ' 2rainstorming
' -ffinity 3iagrams
' 4orce 4ield -nalysis
' +ominal 9roup #echniques
' %atri: 3iagrams
' .rioriti/ation %atrices
&. .rocess -nalysis .rocess -nalysis .rocess -nalysis .rocess -nalysis
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ ' #he subsequent
effort to correct any deficiencies
should result in a reduced cost of
quality and an increase in sponsor or
customer acceptance of the project8s
product.
' Quality audits may be scheduled or
random and may be conducted by
internal or e:ternal auditors.
' Quality audits can confirm the
implementation of approved change
requests including corrective actions,
defect repairs, and preventive actions
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ 4ollo(s the steps outlined
in the process improvement plan to
identify needed improvements. #his
analysis also e:amines problems
e:perienced, constraints e:perienced,
and non;value;added activities
identified during process operation.
.rocess analysis includes root cause
analysis
0. Characteristics Characteristics Characteristics Characteristics of Quality -udits of Quality -udits of Quality -udits of Quality -udits
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ ' 2rainstorming
' -ffinity 3iagrams
' 4orce 4ield -nalysis
' +ominal 9roup #echniques
' %atri: 3iagrams
' .rioriti/ation %atrices
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ ' #he subsequent effort
to correct any deficiencies should
5 %atching Questions 5 %atching Questions 5 %atching Questions 5 %atching Questions
a
' #he subsequent effort to correct any
deficiencies should result in a reduced cost
of quality and an increase in sponsor or
customer acceptance of the project8s
product.
' Quality audits may be scheduled or
random and may be conducted by internal
or e:ternal auditors.
' Quality audits can confirm the
implementation of approved change
requests including corrective actions,
defect repairs, and preventive actions
b
#he quality management plan describes
ho( quality assurance (ill be performed
(ithin the project
c
' 2rainstorming
' -ffinity 3iagrams
' 4orce 4ield -nalysis
' +ominal 9roup #echniques
' %atri: 3iagrams
' .rioriti/ation %atrices
d
4ollo(s the steps outlined in the process
improvement plan to identify needed
improvements. #his analysis also e:amines
problems e:perienced, constraints
e:perienced, and non;value;added
activities identified during process
operation. .rocess analysis includes root
cause analysis
e
' - vertical bar chart sho(ing ho( often a
particular variable state occurred.
' "ach column represents an attribute or
characteristic of a problem<situation.
' #he height of each column represents
the relative frequency of the characteristic.
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d
b
e
result in a reduced cost of quality and
an increase in sponsor or customer
acceptance of the project8s product.
' Quality audits may be scheduled or
random and may be conducted by
internal or e:ternal auditors.
' Quality audits can confirm the
implementation of approved change
requests including corrective actions,
defect repairs, and preventive actions
1. Quality Quality Quality Quality %anagement .lan =se in %anagement .lan =se in %anagement .lan =se in %anagement .lan =se in
.erform Quality -ssurance .erform Quality -ssurance .erform Quality -ssurance .erform Quality -ssurance
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ 4ollo(s the steps
outlined in the process
improvement plan to identify needed
improvements. #his analysis also
e:amines problems e:perienced,
constraints e:perienced, and non;value
;added activities identified during
process operation. .rocess analysis
includes root cause analysis
-+SW"!$ -+SW"!$ -+SW"!$ -+SW"!$ #he quality management
plan describes ho( quality
assurance (ill be performed (ithin the
project
5. Characteristics of Characteristics of Characteristics of Characteristics of 5istograms 5istograms 5istograms 5istograms
C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ ' - vertical bar chart
sho(ing ho( often a particular
variable state occurred.
' "ach column represents an attribute
or characteristic of a problem<situation.
' #he height of each column represents
the relative frequency of the
characteristic.
5 %ultiple Choice 5 %ultiple Choice 5 %ultiple Choice 5 %ultiple Choice Questions Questions Questions Questions
1. ' 9overnmental agency regulations
' !ules, standards, and guidelines specific to the application area
' Wor)ing<operating conditions of the project<product (hich may affect project quality
a. Quality %anagement .lan
b. C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ .lan Quality$ "nterprise "nvironmental 4actors
c. .lan Quality .rocess 9roup
d. *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ .lan Quality$ .roject 3ocument =pdates
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&. 9uides the process improvement activities
a. .rocess *mprovement .lan
b. C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ #argets for *mproved .erformance
c. .recision vs -ccuracy
d. =ses for Control Charts
0. #he plan;do;chec);act cycle is the basis for quality improvement as defined by She(hart and
modified by 3eming. *n addition, quality improvement initiatives underta)en by the performing
organi/ation, such as #Q% and Si: Sigma, should improve the quality of the project8s
management as (ell as the quality of the project8s product
a. C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ Continuous *mprovement
b. *nspection
c. *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ .recision
d. .rocess *mprovement .lan
1. 3escribes ho( the project management team (ill implement the performing organi/ation8s quality
policy. *t is a component or a subsidiary plan of the project management plan
a. Quality %etrics
b. Quality %etrics =se
c. *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ .rocess *mprovement .lan
d. C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ Quality %anagement .lan
5. ' Quality management plan
' Schedule management plan
' Cost management plan
a. C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ .erform Quality -ssurance$ .roject %anagement .lan =pdates
b. *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ .erform Quality Control$ .roject %anagement .lan =pdates
c. .erform Quality -ssurance
d. .erform Quality Control$ Change !equests
5 #rue<4alse Questions 5 #rue<4alse Questions 5 #rue<4alse Questions 5 #rue<4alse Questions
1. 4ishbone diagrams > used to visually identify logical groupings based on natural relationships
C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ #his is false.
*t should be 4ishbone 4ishbone 4ishbone 4ishbone diagrams diagrams diagrams diagrams > *shi)a(a < Cause and "ffect 3iagrams.
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&. Characteristics of .areto Charts > ' #he appropriate data is collected and analy/ed to indicate
the quality status of project processes and products.
' #hey graphically ans(er the question$ ?*s this process variance (ithin acceptable limits@?
' #he pattern of data points on a control chart may reveal random fluctuating values, sudden
process jumps, or a gradual trend in increased variation.
' 2y monitoring the output of a process over time, a control chart can help assess (hether the
application of process changes resulted in the desired improvements.
' When a process is (ithin acceptable limits it is in control and does not need to be adjusted.
' Conversely, (hen a process is outside acceptable limits, the process should be adjusted.
' Seven consecutive points above or belo( the central line indicate a process that is out of
control.
' #he upper control limit and lo(er control limit are usually set at A0B, (here 1B is one
standard deviation
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ #his is false, but you mar)ed it true.
*t should be Characteristics of .areto Charts Characteristics of .areto Charts Characteristics of .areto Charts Characteristics of .areto Charts > ' !an) ordering is used to focus corrective
action.
' #he project team should address the causes creating the greatest number of defects first.
' .areto diagrams are conceptually related to .areto8s Ca(
' .areto diagrams can also be used to summari/e various types of data for DE<&E analyses..
0. .revention Costs > Control charts are used to determine (hether or not a process is stable or
has predictable performance, using upper and lo(er specification limits, (hich are based on
requirements of the contract
C!!"C#$ C!!"C#$ C!!"C#$ C!!"C#$ #his is false.
*t should be .revention Costs .revention Costs .revention Costs .revention Costs > costs incurred by an organi/ation to create high quality
products in order to avoid failures. #hey include cost of training, cost of documenting processes,
cost of equipment, etc..
1. Quality Standards > *s an operational definition that describes, in very specific terms, a project
or product attribute and ho( the quality control process (ill measure it
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ #his is false, but you mar)ed it true.
*t should be Quality Standards Quality Standards Quality Standards Quality Standards > *nclude project processes and product goals.
5. .roprietary Quality %anagement %ethodologies > %onitoring and Controlling .rocess 9roup
*+C!!"C#$ *+C!!"C#$ *+C!!"C#$ *+C!!"C#$ #his is false, but you mar)ed it true.
*t should be .roprietary Quality %anagement %ethodologies .roprietary Quality %anagement %ethodologies .roprietary Quality %anagement %ethodologies .roprietary Quality %anagement %ethodologies > #hese include Si: Sigma, Cean
Si: Sigma, Quality 4unction 3eployment, C%%*F, etc. %any other methodologies e:ist.
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