Christopher Crowe

Pre-registration specialist for healthcare services

12 Mechanic St.Apt 6 - Quincy, MA 02169
chris.crowe7365@gmail.com - (617) 850- 5986
To work in a medical environment; registration; data entry/customer service.
WORK EXPERIENCE
Call Center Representative
North End Waterfront Health - Boston, MA - October 2011 to Present
Responsibilities
Responsible for answering all calls from patients to make appts to see adult medicine doctors and pediatrician
doctors and vision doctors and foot doctors and making sure that we accept insurance that patient has to see
doctor.transferring messages from patients to nurses line.paging doctors for emergency calls.
Accomplishments
I take over 100 calls a day and give 100 percent to my job to help the patients out as best as I can.There is
only 3 people working together as a team in the call center and we work great together always.
Skills Used
Great customer service skills and lots of medical experience that I have in my past jobs.
Billing Department
NHIC CORP - Hingham, MA - April 2011 to October 2011
Responsibilities
Answering the phone calls from the providers for medicare part b issues to change the date of service and the
total amount of the bills so it will be paid and also put a modify code on bills that need to be paid.
Accomplishments
I was hard worker who answered more than 100 calls a day and gave 100 percent every day.
Skills Used
I had great customer service skills with all the providers that called looking for billing claim for patients.
Pre-registration specialist for healthcare services
MASS EYE AND EAR - Boston, MA - February 2002 to January 2011
under the direction and supervision, worked with patients, physicians, office staff, clinicians and insurance
companies to obtain and accurately record patient demographic and insurance information. Verified patient
insurance and eligibility/ benefits. Secured and documented referrals and authorizations.
-Temp 5 months then permanent)
Registration
BOSTON MEDICAL CENTER - Boston, MA - October 2001 to February 2002
Patient registration using medical software data entry in different clinics.
-Temp Agency
Billing clerk
Concentra Managed Care,Inc - Waltham, MA - September 1997 to August 2001
print in-voices to match bills from regional offices, call all regional offices about faxing end-of-the-month
closures of monthly billing)
-Permanent position (left for job in closer proximity)
Operating room stock technician
ST. ELIZABETH'S MEDICAL CENTER - Brighton, MA - August 1996 to June 1997
set up instruments for upcoming surgeries and transporting autoclave sterilization)
-Temp Agency
File clerk
St Elizabeth Hospital - Brighton, MA - January 1996 to August 1996
filed all workers' compensation papers, matched and filed all forms in order of insurance group numbers and
dates of service, sorted and classified daily mail to insurance type)
Shipping and receiving clerk
ZOOM TELEPHONICS - Boston, MA - January 1995 to October 1995
for construction of computer kits for modems.
Mail clerk
UNISYS GOVERNMENT SYSTEMS - Somerville, MA - October 1994 to January 1995
sorted mail claim forms for MediCare recipients by payment type, proofread and reviewed claims to be
microfilmed)
Call Center Representative
North End Waterfront Health
ADDITIONAL INFORMATION
COMPUTER SKILLS
-LMR -MASS REVS
-PARAGON -EMDEON
-NEHEN -ORACLE and INTERGY and HEALTHPRO