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Manila
General Santos City
Auckland
New Plymouth
Sydney
Altona
Medan
Merak
Jakarta
Singapore
Petaling Jaya
Bangkok
Map Ta Phut
Ho Chi Minh City
Shah Alam
Kerteh
Tawau
Kuala Lumpur
6 Manufacturing Sites
1 Australia
2 Indonesia
1 Thailand
1 Malaysia
1 New Zealand
11 Business Centers
Altona, Australia
Sydney, Australia
Jakarta, Indonesia
Bangkok, Thailand
Petaling Jaya, Malaysia
Tawau, Malaysia
New Plymouth, New Zealand
Auckland, New Zealand
Makati City, Philippines
Singapore
Ho Chi Minh, Vietnam
4 R&D/TS&D Centers
1 Australia
1 Malaysia
1 Philippines
1 Singapore

Employees and contractors:
@ 2,000 (including JVs)
Geographic Outreach of SDC
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A satellite R&D facility complimenting China and
India R&D Centers and supporting regional TS&D
organization for Southeast Asia and Australia-
New Zealand.

Vision for SDC
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Elastomers
Fabrication
Lab
DSDC
People-Technical Excellence
Performance Chemicals Basic & Performance Plastics

Personal, Home &
Industrial Care
Dow Microbial
Control
Light Lab
Compounding
Lab
A State of Art Center for
cross-fertilization of ideas between the teams
to create innovations for Dow
Customer
Technical
Support Center

Electronics
Material

Dow
Coating Material
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Heavy Lab
The center is equipped with a
state-of-the-art three-layer co-
extrusion blown film line and Dr. Collin
extrusion line that can simulate actual
production conditions.

The lines are used for new
structure development, equipment
training, and samples generation.
Performance Plastics
Characterization Lab -
Physical, analytical, optical
and barrier equipment.

Compounding Lab-
Formulate and design
samples of Elastomers.



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In the Characterization lab
are physical testing,
analytical, optical
and barrier equipments.
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Characterization laboratory
Physical Testing
ZWICK Universal Tester (Tensile, Flexural, COF)
TOPWAVE - Heat Seal and Hot Tack tester
ELMENDORF Tear Tester
CEAST Dart Drop Impact Tester (ASTM Method A or B)
CEAST Melt Index ( I
2
, I
10
& I
21.6
)
Gardner Gloss, Haze & Clarity tester
Durometer Hardness (Shore A, D)

Analytical Testing
DIFFERENTIAL SCANNING CALORIMETER ( DSC )
MOCON WATER VAPOUR PERMEATION ( MVTR )
ILLINOIS GAS PERMEATION ANALYZER ( OTR)
NICOLET FOURIER TRANSFORM INFRARED ( FTIR )
FTIR and Microscope (Layer distribution)
LEICA HOT STAGE MICROSCOPE ( GELS)
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The center is equipped
with a state-of-the-art
three-layer co-extrusion
blown film line that can
simulate actual
production conditions.
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The blown-film line is used
for new structure
development, equipment
testing, training, and sample
generation.
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1 X 30mm and 3 X 25mm diameter.
Length of 25D
Resin Conveyance Gravimetric feed
Resin Capability PE/PP/EVOH/PA/EVA
Maximum Output 30kg/hr, based on processing LDPE
Die Size 50mm diameter
Die Gap Inserts for 1.2, 1.5, 1.8, 2.3, and 2.5mm
Layer Distribution A:B:C:B:D (5-layer), with V-adapter for layer B
Haul-off Speed max. 30 mtr/min
Maximum Layflat 350mm
Tower Height Adjustable 2.7 mtr to 4.2 mtr from ground
Nip Roller (steel) Water cooled
Extruder Size
Specification for Dr. Collin Blown Film Lab Line
Collin Lab Extrusion
Line
V-Adaptor to distribute resin to tie
layers (from the same extruder to make
layer A/B/C/B/D)
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Feed Block 5-layer, adjustable manifolds for layer optimization
Layer Distribution A:B:C:B:D or A:B:C:D:A, and other simpler structure
Die Size 300mm width
Die Gap Adjustable gap from 0.2 to 2 mm
Melt Distribution Coat-hanger
Specification for Dr. Collin Cast/Coating Lab Line
Entrance Speed 1 to 10 mtr/min
Stretching Ratio max 1:10
Take-off Speed 5 to 50 mtr/min
Operation In-line or off-line, with control system for in-line operation
Functional Stage Pre-heating 1, stretching 1, pre-heat 2, stretching 2, annealing
Roller width 350mm
Specification for Dr. Collin MDO Lab Line
Collin Lab Extrusion
Line
Health and Hygiene breathable films
development
Next generation F&SP films study .

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Biaxial Film Stretcher (AccuPull)


Double bubble process - orientation is 4-6 X
To simulate sequential orientation process
like Bruckner tenter frame orientation
Applications and volume impact:
i. Double bubble BOPE
Focus on next generation development for value
creation: high tear BOPE technology
ii. Tenter Frame BOPE
Target on lamination film market rather than in
shrinkage film
Value is down-gauge with Improved optical &
physical properties.







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DSDC provides training for our customers to enable
optimum use of our products and new technology.

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AT& T
Europe
Latin
America
North
America
Pacific
CTSC - Global Network
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Technical Support That Follows The Sun
Singapore
Tarragona
Freeport
Customer
Technical
Support
Center
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File Name : ctsc logo 3" x 2".eps
Title : ctsc logo 3" x 2"
Creator : FreeHand 3.1
CreationDate : 3/1/95 1:57 PM
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General Technical
Information
28 %
Resin Enquiry and
recommendations
23%
Training
1%
Literature
13%
Analysis
6% 6%
Referral
3%
Stewardship / IA
6%
Quality
4%
Promo
1%
Production Information
3%
Complex

4%
Fab / Tech

5%
Misc.
3%
Value of CTSC to Our Customers
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The Technology
Testing
Telephony
IDT Software
Systems
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Telephony
Globally
integrated
system is
always open
for business.
Same language routing via phones
and voice mail.
Response capabilities include:
Voice, voice mail, e-mail, standard
and on-line fax

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Software
Systems
IDT
Customer call
record and
information sharing software
maintains extensive database,
including individual customer
histories, past problems,
resolutions, etc.

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Global Capabilities
Follow The Sun Technology
- Always Open - when one center closes, another
opens somewhere else in the world

Multi-Lingual Capability
- CTSC speaks the customers language

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Customer Technical Support Center
for Polyethylene
Saves Time
Saves Money
Increases Productivity
Works Globally
Helps You Succeed
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The Customer Technical
Support Center or CTSC
provides toll-free technical
support in English,
Mandarin, Cantonese.
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You can contact the CTSC in any of the following ways:

Phone : Toll-free telephone
numbers in all the
major countries

E-mail: poctsc@dow.com
Fax: (65)6897-8398
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In 2010 - accredited DSDC with
ISO 9001- 2008
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A Training center
Application Development Facility
Simulation & Testing set up
Multilingual Customer Technical
Support Center
Summary
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