Customer Experience

(1) I consistently receive appreciation emails from my customer.

(2) I continue to work on improving my ability to overcome customer objections.
(3) I specially focus on commitment to the business's work culture.
(4) While dealing with clients and customers, I try to maintain a positive attitude and make the project
clear.
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(5) Addressing client problems and providing instant solutions (whenever possible) to the same is an
important technique I follow in order to maintain customer satisfaction.

Project Excellence
(1) This year I have shown the good improvement in development and hope to make this my best year
yet.
(3) I have developed or worked as a part of following projects.
> CSE Dashboard
> Active Directory
> Ageing
> BO Automation
> Advisory Dashboard
> SMS Portal
> Process gap Tracker
> IT works
> Mobile No. Change
> Banking SMS
> 3rd party insurance integration
(4) I always do root-cause analysis as much as possible of bugs & issues in PMS and KMS.
(5) Providing solution to issues.
(6) I review and/or recognize the needs of business during projects.

Personnel development
(1) This year I have shown good improvement on these two aspects written as well as verbal
communication
(2) I have shared knowledge to my colleagues clearly and concisely.
(3) I consider the quality of work to be important and budgets time effectively
(4)I always make a good corporate citizen.



Experience in the last Financial Year*
Development Plan*
(1) I will try to expose myself to learn new technologies.
(2) I will make sure to learn more financial market concepts to work efficiently in future projects.
(3) Even though I find my current position very rewarding, I would like to advance to a position that
offers more challenges in coding.






Strenghts*
(1) Accuracy and quality of work are the main concerns.
(2) I make an effort to remain positive and cheerful at most times.
(3) I bring creativity to all my projects, so that they become more interesting and are completed on time
with enthusiasm.
(4) I am a reliable employee who does not have any difficulties with attendance.
(5) I maintain my calm even through negative customer feedback, with a promise to resolve all relevant
issues.
Areas of Improvement*
(1) I always look ahead for continuous improvement
(2) Due to lot of work commitments I feel very difficult to set priorities and will improve it in coming
days.