SEVEN QC TOOLS TRAINING

Introduction

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Quality
Quality can be defined mathematically as ratio of
performance to expectation
Symbolically:
If Q is quality, P is performance, E is expectation then

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Hence, three stages of quality
1. Q<1; implies that performance is below expectations
2. Q=1; implies that the performance is at par with
expectations.
3. Q>1; implies that performance is above expectations

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Seven tools of quality control, try to help to improve any
organization from the situation 1 to situation 2. While
situation 3 is imaginary because expectations always
increasing and hence
become the cause of
quality improvement.

Q<1
Q=1
Q>1
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SIPOC
Any Product or a Service passes through a unique
chain and reach to the customer known as

Supplier>Input>Process>Output>Customer

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SIPOC defines the project scope for quality
improvement.

Problem Area
Financial
Investment
Scope of
Quality
Improvement
Organizational
Profits
Customer
Satisfaction
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Quality Control Tools
There are various quality tools work every level of
SIPOC to control and improve the quality like ISO
Standards, Six Sigma, TQM, TPM, Five- S, Internal and
External audits, KAIZEN, QCC, FMEA, QFD, SPC etc.
But Seven quality control tools are the fundamental
tools use independently or to support other quality tools
to improve quality in any organization.

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Seven Quality Control Tools
Process Flow Chart
Check Sheet
Histogram
Pareto Analysis
Cause and Effect diagram
Scatter Diagram
Control Charts (Mean chart and Range Chart)

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Why Seven QC Tools?
Seven quality control tools are essential tools for
Senior, Middle and Junior level quality professionals, Six
Sigma practitioners, data analysts, to collect, present,
and analyze the data related to a product manufactured
in a factory or service delivered to the customer so that
improvement can be done in the product or service.

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Prof. Kaoru Ishikawa who also known as the Father
of Quality Control Circle( QCC) developed these tools
said,
95% of the quality related problems can
be solved by seven quality tools in the
factory.

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Contact
Narender Sharma
Mob: 08684861131, 09315132462
Website: www.shakehandwithlife.in | www.shakehandwithlife.puzl.com | www.shakehandwithlife.blogspot.in
Email: shakehandwithlife@gmail.com | narender@shakehandwithlife.in