Machine Room Monitoring for Smartrise Elevator Controls

SmartView (MRM)



SmartView (MRM) Users Guide



Rev 081412


SmartView (MRM)

1. Introduction
2. Connecting to Elevator Controls
3. The SmartView (MRM) Main Window
4. The ActiveView Select Tabs & Data Area
5. Log Files
6. Reports
7. Software Updates
8. Connecting to the Internet

Appendix A: List of Program Settings

1. Introduction
Overview

Smartview (MRM) is a computer program that is designed to run on a Windows based computer that is
located near (within 500 feet) one or more Smartrise Elevator Controls. The computer is connected to
the Smartrise Elevator Controller(s) with a standard 485 five wire connection using a USB to RS485
interface device (usually labeled PCINT).
The MRM in StartView (MRM) stands for Machine Room Monitoring. The SmartView (MRM) software
monitors the operation of the connected elevators, collects real-time data and permits interaction with
the elevator controls from the computer. In addition, the SmartView (MRM) software provides this
functionality to other members of the SmartView software family. These include: SmartView (Remote),
SmartView (Lobby) and SmartView (Maintain).
This document addresses the SmartView (MRM) software only. Refer to job the prints for a description
of the physical installation.

Limiting Access to the SmartView (MRM) Program
The SmartView (MRM) program is a powerful tool. It can collect information, send information to
external computers, and can be used to change the operation of the elevators connected to it. As such,
it may be desirable to limit access to SmartView (MRM) to authorized persons only. To accomplish this,
SmartView (MRM) has four Access Levels, each of which allow certain operational privileges within the
SmartView (MRM) program . Each successive Access Level (below) has elevated privileges.
None Can view elevator status.
User Same as above. Can also control elevator function and view reports.
Manager Same as above. Can also manipulate saved data and make basic program changes.
Administrator Same as above. Can make advanced program changes and use advanced tools.
Each Access Level can be assigned a password (or no password). To change do a different Access Level,
select [ACCESS] from the main windows menu bar and type in the password assigned to the desired
Access Level. To change passwords, select [EDIT | ACCESS LEVEL PASSWORDS] from the menu bar. Only
Managers and Administrators can edit Access Level passwords.


SmartView (MRM) Computer Startup
The computer and software provided by Smartrise will always boot up when power is supplied to the
computer and will always launch the SmartView (MRM) program when the computer reaches the
desktop. The SmartView (MRM) program has been pre-configured to match the elevator system(s) that
it was purchased with. If you are installing the SmartView (MRM) on a computer not preconfigured by
Smartrise you will need technical assistance.
Note: The SmartView (MRM) program only monitors the elevators while it is running. Exiting the
program to the Windows desktop means the elevators will not be monitored until the SmartView
(MRM) program is re-started.

2. Connecting to Elevator Controls
When the SmartView (MRM) program first starts, it automatically searches for, and connects to, the
Smartrise Elevator Controller(s) it has been configured to work with. This is an automatic process. The
status of this process is shown on the Searching for Connections to Elevator Controller(s) window
(below). Elevator controls not present, not powered up, or not properly connected to the computer
when the SmartView (MRM) program starts up will not be recognized until the program is exited and re-
started.


Note: Each group (or simplex) of elevators being monitored has an individual connection to the
SmartView (MRM) computer.

3. The SmartView Main Window

The Main SmartView programs Main Window has the following 4 sections
Menu Bar Used to navigate to other functions/features of the program.
ActiveView Select Tabs. Use to select what data be shown in the ActiveView data area.
ActriveView Data Area Where the data for the selected ActiveView is displayed.
Elevator Group & Car Status Area Real-time status for connected elevator groups & cars.

Menu Bar
File Exit program and other misc functions.
Access Change Access Level by entering a password.
Reports View and print reports from historical data.
Edit Change program settings and options.
Tools Program tools and functions.
Plug-ins Plug-ins (add-on) features.
Help Online and printable help.

4. ActiveView Select Tabs & Data Area
The ActiveView area is used to view real-time information about the SmartView program, attached
elevator controls, and remote connections. The tabs are used to select which set of ActiveView data is to
be displayed.
Real-time data displayed here is also stored in log files. Clearing data from the ActiveView will NOT erase
the data from the log files.
About Shows control configuration and Report Quick-Links.
Faults Displays car faults and alarms.
In Service Displays state changes of the cars.
Calls Displays car and hall call information.
Events Displays changes in the state of the SmartView (MRM) program.
Debug Used by Smartrise for troubleshooting.
Note: A checkmark on an ActiveView tab indicates a change to the data since that tab was last
selected/Viewed.
Elevator Group & Car Status Area
This area shows the real-time state of elevator groups and cars monitored by the SmartView (MRM)
program. This program can monitor up to eight Smartrise elevator controllers in any combination of
group or simplex cars.
Each group region shows the following information.
Mode of Operation
(group)
Menu & Comm Status
(group)
Group Name
Up Hall Calls
Down Hall Calls


Each car region shows the following information.

Most of the information in the group and car regions is self-explanatory with the following.

4. Communication State & Function Menu for Groups and Cars
SmartView (MRM) communicates to the elevator control(s) via a USB to RS-485 interface device that is
connected between the SmartView (MRM) computer and the Group controller that supervises the
individual cars. The Group controller, in turn, communicates to the Cars via a RS-485 interface. A
green/yellow/red communication state indicator is shown in the Group area (Computer to Group
communication state) and Car area (Group to Car communication state).
When the indicator is green it means the communication to the device (group or car) is good.
When yellow the communication is failing.
When red the communication has ceased.
Clicking on the Communication Status symbol (when green) will bring up a menu which provides
additional functions for the selected group or car, such as Enter Hall Calls or Enter Car Calls, and view
signals.



Entering car or hall calls is a matter of selecting the desired floor number and pressing enter or up/down
(see next page)

Additionally, a view of the car door and hoist-way signals can be viewed by selecting Show Hall & Door
Signal (front or rear) form the menu that appears when the car Communication Stats (when green) is
clicked.


Black/White lettering = signal is used/present.
Gray lettering = signal is not used/not present.
Green background = signal is active.
White background = signal is not active.
Red background = sign is not active/unsafe to run.



5. Log Files
Real-time data collected when SmartView (MRM) is running is stored in log files. The size/number f log
files is limited only by hard disk drive space. Literally years of historical elevator data can be stored on
the computer. The following log files are used.
Faults Car faults.
In Service Car and group operational state changes.
Calls Registration, dispatching and arrival for hall and car calls.
Events SmartView (MRM) operational state changes.
Doors Door state changes.
Log files are auto-archived after a pre-determined number (see EDIT | PROGRAM SETTINGS). Archived
data can be restored at any time (see TOOLS |ADVANCED | RESTORE ARCHIVED DATA) and will
automatically archive again when the program is re-started.
Log files (and archives) can also be cleared (see TOOLS | ADVANCED | CLEAR LOG FILES). Once cleared,
log file data cannot be retrieved.
6. Reports
A large number of reports (see REPORTS) are available for viewing or printing. The report content is
created using the data stored in the log files. Each report has one or more data filters which can be used
to refine the selection of data used to create the report.
Below is a report example:

Report Data and Filters
Reports always work on data stored in Log Files (archived data is not included). For example: if log files
are set to archive automatically after 30 days (the default), the data available for reports will only
include the past 30 days. (note: Archived log files can be un-archived so earlier dates are available)

The left side of the report area will list one or more Report Filters (depending upon the report). These
report filters allow the user to select only a subset of the available log file data to be included in the
report
Once the Report Filters (left side) are set as desired click, the [View Report] button and the data area
(right side) will be populated with the report data.
To print the report (if a printer was specified in EDIT | PROGRAM SETINGS) click FILE | PRINT and a copy
of the report will be set to the specified printer.
Once a report is viewed, a HELP option will appear on the menu bar. Click HELP to get a detailed
explanation of the report and its content.


Report List
Faults
Fault Summary
Fault History
Fault Definitions List
In Service
In Service Overview
Out of Service List
Traffic
Car Use
Hall Calls Placed
By Floor
By Time-of-Day
Car Calls Placed
By Floor
By Time-of-Day
Performance
Wait Times
Average by Floor
Average by Time-of-Day
Distribution by Time-of-Day
Distribution by Wait Time
Longest Wait Time List
Door Times
Floor-to-Floor Times
Run Profile
Other
Events
7. Software Updates
If the SmartView (MRM) is connected to the internet updates to this program can be obtained via the
internet FILE | SEARCH FOR UPDATES | ON INTERNET and following the instructions provided.
When not connected to the internet, the update file must be copied to a flash drive and that flash drive
must be plugged into the MRM computer. Once plugged into the computer, select FILE | SEARCH FOR
UPDATES | ON USB DEVICE INSERTED IN THIS COMPUTER and follow the instructions.
8. Connecting to the Internet
The SmartView (MRM) computer has the capability to connect to the internet via a network cable (cat 5)
or using the built in wireless receiver.
Connecting the SmartView (MRM) to the internet is only required if
1) You will also monitor this elevator with SmartView (Remote) or SmartView (Service).
2) You wish to receive automatic updates to the SmartView (MRM) program.


Appendix A: List of Program Settings



Screen clipping taken: 7/29/2012, 1:37 PM