EMERSON CORSON

Biglerville, PA 17307 (717) 524-6637 emersoncorson@gmail.com

Manager
Top-performing and ambitious Manager with 29 years of experience skilled in accomplishing department
objectives and driving revenue by managing staff, as well as planning and evaluating department
activities. Proficient in developing and implementing training programs designed to increase revenue.
Adept at maintaining customer loyalty, thereby increasing account revenue by building meaningful
customer relationships. Excellent communicator with the innate ability to manage multiple projects with
competing deadlines.
AREAS OF EXPERTISE

Human Resources Management Training & Mentoring Negotiations Budget Analysis
P&L Supervision Project Management Customer Retention Customer Service
Safety Awareness & Performance Reducing Operation Costs
PROFESSIONAL EXPERIENCE

TERMINIX INTERNATIONAL, INC., Mechanicsburg, PA
Branch Manager & Training Manager, 2001-Present
Branch and Training Manager responsible for developing and managing the budget and P&L function
of a $3.1M branch servicing 15 counties and supervising a 19-21 person staff.
Increase revenue, manage costs, and develop staff.
Recruit, train, and develop sales teams.
Key Accomplishments:
Earned 9 quarterly Awards of Excellence, 2 annual Awards of Excellence for Outstanding Leadership
and Performance in a period of 4 years, 6 Division Safety awards, and multiple Awards of Excellence
for exceptional department and individual performance.
Coordinated 5 restructuring operations in 7 years.
Reduced annual employee turnover from 80.67% to 13.7%.
Managed the entire sales team for 12 years and helped them exceed sales budgets by more than 13%
in 2010 and 2012.

JDK MANAGEMENT, PERKINS RESTAURANT & BAKERY, Gettysburg, PA
General Manager & Training Manager, 2008-2011
General Manager charged with creating and managing the budget and P&L function for a $2.1M
operation with a staff of 55-115 employees.
Key Accomplishments:
Increased revenue by 3-7% and profits by 10-12% per unit through the improvement of processes
and efficiencies for 4 locations over a 3-year period.
Earned a promotion to Training Manager by driving revenue and profits.

TERMINIX INTERNATIONAL, INC., Mechanicsburg, PA
Sales Manager, 1998-1999
Sales Manager tasked with recruiting, training, and mentoring a sales teams of approximately 25
members in two locations.
Key Accomplishments:
Led team to exceed sales budgets by 8.4%.
Requested to collaborate with the General Manager to integrate 5 operations into 1 within a tiered
accountability structure.




Emerson Corson, Page 2

APPLEBY SYSTEMS INC., York, PA
Salesperson, Kitchen Division, 1997-1998
Salesperson responsible for developing new kitchen plans and closing contracts for homeowners.
Key Accomplishments:
Sold 2 complete kitchen projects and 2 premium countertops in 1 month.

CRACKER BARREL OLD COUNTRY STORES INC., Fredericksburg, MD
General Manager, 1991-1997
General Manager charged with managing the budget and P&L for a $4.2M food service and retail
operation store with a staff of 11-254 employees.
Trained, developed, and coached teams on customer service techniques.
Key Accomplishments:
Consistently achieved audit scores of 95%+.
Exceeded operational goals and facilitated employee mentoring resulting in internal promotions.
Achieved record-breaking performance in the execution of a new phase opening.

Previous positions include City and Training Manager for Marriott Corporation from 1985-1991.

EDUCATION
Currently pursuing a Bachelor of Science, Business Management, Expected Date of Graduation: 3/2016
Completed Coursework at the following schools:
o Armstrong State College, Savannah, GA
o Roosevelt University, Chicago, IL
o University of Alaska, Kodiak, AK
o United States Coast Guard Academy, New London, CT

LICENSES & CERTIFICATIONS
Certified Commercial Pesticide Applicator, Categories- 00, 11, 12, 13, 16, 20
Six SigmaYellow Belt
ServSafe Certified
Florida Food Handler Certified
Applied Foodservice Sanitation Certified
Quality Pro Certified & Quality Pro Green Certified

PROFESSIONAL DEVELOPMENT

SkillPath Seminars: Team Building, Coaching and Teambuilding Skills for Managers and Supervisors,
The Essentials of Communicating With Diplomacy and Professionalism, and How to Become a Better
Communicator

Blanchard Training and Development Inc.: The One Minute Manger, The One Minute Manager Meets
the Monkey, The One Minute Manager Builds High Performance Teams

Various Corporate Training: Leadership, Teambuilding, Recruiting, EEOC Laws and Principles, Train
the Trainer, Customer Service, Advanced Customer Service, Sales Management, Interviewing, Fleet
Management, Environmental Health and Safety, Situational Leadership, Motivation, and Effective
Performance Appraisals