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ITIL Foundation training covers the key concepts, structure, terminology and pro
cesses of ITIL. The candidates will get awareness about the key elements of the
ITIL Service Lifecycle.
Upon successful completion of the workshop, the participants can expect to gain
understanding of the following areas:
The ITIL Foundation course will be of particular interest to:
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Pro
cess Owners, IT Developers, Service Providers, System Integrators
Course Description
ITIL is a non-proprietary approach for managing IT services, developed in the 19
80s by the Office of Government Commerce (OGC) in the United Kingdom. Now consid
ered the de facto standard for managing a business focused, cost effective IT or
ganization, the ITIL framework was recently redesigned from a process-led approa
ch to a service lifecycle approach. This end-to-end view of how IT should be int
egrated with business strategy is at the heart of ITIL 's five core volumes:
Service Strategy which looks at overall business aims and expectations to ensure
IT strategy maps back to them
Service Design which starts with a set of new or changed business requirements a
nd ends with the development of a solution designed to meet the documented needs
of the business
Service Transition which is concerned with managing change, risk & quality assur
ance and has an objective to implement service designs so that service operation
s can manage the services and infrastructure in a controlled manner
Service Operation which is concerned with business as usual activities
Continual Service Improvement which has an overall view of all other elements an
d looks for ways that the overall process and service provision can be improved
The ITIL Foundation provides you with a general overview of the IT Service Mana
gement Lifecycle and its supporting processes, functions and roles. The course a
lso enables you to understand how an integrated IT Service Management framework
can be adopted and adapted within your own organization. The ITIL Foundation pr
epares you for the examination leading to the Foundation Certificate in IT Servi
ce Management. An independent examination body facilitates and marks the examina
tion, which is scheduled on the last day of the course. This certification is th
e prerequisite for the (later-to-be-announced) Intermediate and Advanced levels
of ITIL certification.
Learning Objectives
At the end of this course, the learner will be able to:
Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Identify the Service Management processes and how they map to the Service Lifecy
Identify the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Identify the relationship of each component of the Service Lifecycle and how the
y map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.
There are no formal prerequisites for this course, although a familiarity with I
T service delivery will be beneficial.
ITIL training day wise Agenda
Day 1
Lesson 1: Introduction
Lesson 2: Evolution of ITIL
Lesson 3: Service Management as a Practice
Concept of Good Practice & ITIL
Concept of a Service
Concept of Service Value
Concept of Service Management
Value Creation through Services
Technologies Private Limited
Functions and Processes
The Process Model & Characteristics
Role Definitions & RACI Model
Service Management Technology & Automation
Lesson 4: The Service Lifecycle
Define & understand the follo
The Service Lifecycle
The ITIL Library
The Role of IT Governance
Lesson 5 : The Lifecycle Phase: Service Strategy
Functions and Processes in Service Strategy
Financial Management
Service Portfolio Management (SPM)
Demand Management
Day 2
Lesson 6: The Lifecycle Phase: Service Design
Functions and Processes in Service Design
Service Catalogue Management
Service Level Management
Capacity and Availability Managem
IT Service Continuity Management
Information Security Management
Supplier Management
Lesson 7 : The Lifecycle Phase: Service Transition
Functions and Processes in Service Transition
Transition Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing, Evaluation
Knowledge Management(DIKW cycle)
Lesson 8: The Lifecycle Phase: Service Operation
Functions and Processes in Service Operation
Event and Incident Management
Request Fulfillment
Problem and Access Management
Monitoring and Control
IT Operations
Service Desk
Technology and Architecture
Lesson 9: The Lifecycle Phase: Continuous Service Improvement
Functions and Processes in Service Operation
For Further Information
Growmind Solutions
EMAIL: info@growmind.co.in
Website: www.growmind.co.in
Course Page: http://www.growmind.co.in/courses/it-service-management/itil-founda
facebook: www.facebook.com/growmind
Landline: 26542131
Mob: 9739746766
Location : Bangalore