Escolar Documentos
Profissional Documentos
Cultura Documentos
Financial
services
Manufacturing
Total
Retail, distribution
and transport
Other commercial
sector
Two years or more 67% 73% 50% 71% 73%
Between six months and two years 32% 27% 50% 26% 27%
Less than six months 1% 0% 0% 3% 0%
Base 111 22 28 31 30
06 | Vanson Bourne - Shadow IT - BDM Data Summary
What are the main reasons behind why your department has commissioned and sourced core IT products and services outside of the
IT department?
Total UK US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Retail, distribution
and transport
Other commercial
sector
It is quicker 57% 55% 68% 58% 47%
We are more likely to get the products/services we need/want 48% 50% 43% 48% 50%
It is easier 41% 45% 43% 29% 50%
We understand our own IT needs better than the IT department 41% 32% 46% 39% 43%
It is cheaper 36% 41% 46% 26% 33%
It gives us greater ownership over the IT we use in the department 27% 14% 25% 32% 33%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 16% 5% 14% 16% 27%
Other (please specify) 0% 0% 0% 0% 0%
Base 111 22 28 31 30
Manufacturing
07 | Vanson Bourne - Shadow IT - BDM Data Summary
Which of the following core IT products/services have you commissioned and sourced outside of the IT department?
Total UK US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
We expect the amount to signifcantly increase 23% 18% 18% 26% 27%
We expect the amount to slightly increase 49% 45% 54% 45% 50%
We expect the amount we commission and source to remain the same 22% 32% 29% 16% 13%
We expect the amount to slightly decrease 4% 5% 0% 6% 3%
We expect the amount to signifcantly decrease 0% 0% 0% 0% 0%
Not sure 4% 0% 0% 6% 7%
Base 111 22 28 31 30
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
10 | Vanson Bourne - Shadow IT - BDM Data Summary
Who is most driving "shadow IT" in your department?
Total US
Base: respondents whose departments have been commissioning/sourcing IT
products/services outside of the IT department (page 35)
Financial
services
Manufacturing
Total
Retail, distribution
and transport
Other commercial
sector
Yes 25% 60% 14% 0% 13%
Maybe 59% 30% 57% 86% 75%
No 16% 10% 29% 14% 13%
Base 32 10 7 7 8
14 | Vanson Bourne - Shadow IT - BDM Data Summary
What would be the main reasons behind why your department would commission and source core IT products and services outside of
the IT department?
Total UK US
Base: respondents who think "shadow IT" will happen in their department in the
next two years (page 13)
Retail, distribution
and transport
Other commercial
sector
It would be quicker 63% 67% 60% 50% 71%
We would be more likely to get the products/services we need/want 56% 67% 60% 33% 57%
We understand our own IT needs better than the IT department 52% 56% 80% 33% 43%
It would be easier 41% 67% 40% 17% 29%
It would be cheaper 37% 33% 60% 50% 14%
It would give us greater ownership over the IT we use in the department 33% 33% 20% 17% 57%
We have technology experts in the team, therefore we do not need the IT department for all IT products/services 15% 33% 20% 0% 0%
Other (please specify) 0% 0% 0% 0% 0%
Base 27 9 5 6 7
Manufacturing
15 | Vanson Bourne - Shadow IT - BDM Data Summary
To your knowledge, in which other departments in your organisation is "shadow IT" happening?
Total UK US
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (page 11)
Retail, distribution
and transport
Other commercial
sector
Client services/relationship management 34% 29% 46% 20% 38%
Operations 34% 29% 42% 32% 31%
HR/training 29% 19% 27% 28% 38%
Marketing 29% 24% 38% 32% 19%
Engineering 28% 29% 38% 12% 31%
Logistics/supply chain/transport/feet 27% 19% 19% 36% 31%
Business direction and strategy 26% 29% 23% 16% 35%
Facilities/property 26% 24% 27% 28% 23%
Sales 24% 19% 38% 12% 27%
Finance 22% 19% 12% 32% 27%
Quality control 22% 14% 23% 32% 19%
Design/R&D 18% 14% 31% 8% 19%
Purchasing/procurement 15% 19% 15% 16% 12%
Health and safety 13% 14% 19% 12% 8%
Legal 13% 19% 4% 12% 19%
Risk/fraud/compliance/governance 13% 14% 8% 16% 15%
Production/manufacturing 11% 5% 15% 12% 12%
Property 8% 14% 4% 4% 12%
Trading/merchandising/retail shop foor 7% 0% 0% 16% 12%
Other department not listed here (please specify) 2% 5% 0% 4% 0%
Base 98 21 26 25 26
Manufacturing
18 | Vanson Bourne - Shadow IT - BDM Data Summary
In which business department is "shadow IT" most prevalent?
Total UK US
Base: respondents in organisations where some departments, including their own,
are engaging in "shadow IT", but not all departments (sheet 6). Respondents only
saw answers they selected on page 15-17
Retail, distribution
and transpor
Other commercial
sector
Manufacturing
Business direction and strategy 36% 50% 33% 50% 22%
Base 25 6 6 4 9
Client services/relationship management 9% 17% 8% 0% 10%
Base 33 6 12 5 10
Design/R&D 6% 0% 13% 0% 0%
Base 18 3 8 2 5
Engineering 15% 33% 0% 0% 25%
Base 27 6 10 3 8
Facilities/property 8% 0% 14% 0% 17%
Base 25 5 7 7 6
Finance 27% 0% 0% 50% 29%
Base 22 4 3 8 7
Health and safety 0% 0% 0% 0% 0%
Base 13 3 5 3 2
HR/training 11% 0% 0% 14% 20%
Base 28 4 7 7 10
Legal 15% 25% 0% 33% 0%
Base 13 4 1 3 5
Logistics/supply chain/transport/feet 12% 0% 40% 11% 0%
Base 26 4 5 9 8
Marketing 14% 20% 20% 0% 20%
Base 28 5 10 8 5
Operations 18% 50% 9% 0% 25%
Base 33 6 11 8 8
Production/manufacturing 18% 0% 25% 33% 0%
Base 11 1 4 3 3
Property 0% 0% 0% 0% 0%
Base 8 3 1 1 3
Purchasing/procurement 0% 0% 0% 0% 0%
Base 15 4 4 4 3
Quality control 5% 0% 0% 0% 20%
Base 22 3 6 8 5
Risk/fraud/compliance/governance 15% 33% 0% 0% 25%
Base 13 3 2 4 4
Sales 4% 0% 10% 0% 0%
Base 24 4 10 3 7
Trading/merchandising/retail shop foor 0% - - 0% 0%
Base 7 0 0 4 3
Other 50% 100% - 0% -
Base 2 1 0 1 0
Don't know 7% 10% 4% 8% 8%
Base 98 21 26 25 26
21 | Vanson Bourne - Shadow IT - BDM Data Summary
In which departments in your organisation do you imagine "shadow IT" is/would be most likely to happen?
Total UK US
Base: respondents whose own departments are not engaging in "shadow IT" but
have other departments in their organisation that are, or expect "shadow IT" to
happen in the near future (page 12)
Retail, distribution
and transport
Other commercial
sector
Client services/relationship management 41% 50% 43% 57% 13%
Operations 34% 70% 29% 29% 0%
Finance 31% 20% 43% 43% 25%
Logistics/supply chain/transport/feet 31% 50% 43% 29% 0%
Business direction and strategy 28% 60% 14% 14% 13%
Design/R&D 28% 50% 43% 0% 13%
Engineering 28% 30% 57% 29% 0%
HR/training 28% 40% 14% 57% 0%
Marketing 25% 60% 14% 0% 13%
Quality control 22% 40% 14% 0% 25%
Legal 19% 30% 14% 29% 0%
Trading/merchandising/retail shop foor 19% 30% 29% 0% 13%
Facilities/property 16% 30% 0% 14% 13%
Health and safety 13% 20% 14% 0% 13%
Production/manufacturing 13% 20% 29% 0% 0%
Purchasing/procurement 13% 20% 14% 0% 13%
Risk/fraud/compliance/governance 13% 30% 0% 14% 0%
Sales 13% 30% 0% 0% 13%
Property 9% 20% 14% 0% 0%
Other department not listed here (please specify) 3% 0% 0% 0% 13%
Base 32 10 7 7 8
Manufacturing
24 | Vanson Bourne - Shadow IT - BDM Data Summary
To what extent do you agree with the following statements?
Combination grid showing those responses rated '4' and '5 - strongly agree' i.e. agree
Total US
Base: all respondents
"Shadow IT" could free up the IT department's time 61% 55% 67%
"Shadow IT" allows departments to be more productive 57% 55% 59%
"Shadow IT" means departments can work more efciently 57% 56% 57%
Organisations should restrict "shadow IT" 36% 36% 36%
"Shadow IT" poses a signifcant risk to the organisation's IT security 34% 32% 35%
Base 200 100 100
Total
Base: all respondents
"Shadow IT" could free up the IT department's time 61% 65% 57%
"Shadow IT" allows departments to be more productive 57% 61% 53%
"Shadow IT" means departments can work more efciently 57% 61% 52%
Organisations should restrict "shadow IT" 36% 38% 34%
"Shadow IT" poses a signifcant risk to the organisation's IT security 34% 33% 34%
Base 200 99 101
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: all respondents
"Shadow IT" could free up the IT department's time 61% 47% 70% 62% 65%
"Shadow IT" allows departments to be more productive 57% 47% 65% 55% 62%
"Shadow IT" means departments can work more efciently 57% 49% 61% 60% 56%
Organisations should restrict "shadow IT" 36% 33% 43% 28% 40%
"Shadow IT" poses a signifcant risk to the organisation's IT security 34% 24% 43% 28% 38%
Base 200 49 46 53 52
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
25 | Vanson Bourne - Shadow IT - BDM Data Summary
To what extent do you agree with the following statements?
"Shadow IT" poses a signifcant risk to the organisation's IT security
Total US
Base: all respondents
1 strongly disagree 8% 7% 9%
2 19% 12% 25%
3 40% 49% 31%
4 24% 25% 22%
5 strongly agree 10% 7% 13%
Average 3.09 3.13 3.05
Base 200 100 100
Total
Base: all respondents
1 strongly disagree 8% 8% 8%
2 19% 20% 17%
3 40% 38% 42%
4 24% 22% 25%
5 strongly agree 10% 11% 9%
Average 3.09 3.08 3.10
Base 200 99 101
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: all respondents
1 strongly disagree 5% 7% 2%
2 6% 6% 6%
3 33% 31% 35%
4 40% 44% 36%
5 strongly agree 17% 12% 21%
Average 3.58 3.48 3.68
Base 200 100 100
Total
Base: all respondents
1 strongly disagree 5% 3% 6%
2 6% 7% 5%
3 33% 29% 37%
4 40% 40% 40%
5 strongly agree 17% 20% 13%
Average 3.58 3.68 3.49
Base 200 99 101
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: all respondents
1 strongly disagree 5% 6% 7% 4% 2%
2 6% 6% 2% 6% 10%
3 33% 39% 30% 30% 33%
4 40% 39% 46% 36% 40%
5 strongly agree 17% 10% 15% 25% 15%
Average 3.58 3.41 3.61 3.72 3.58
Base 200 49 46 53 52
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
27 | Vanson Bourne - Shadow IT - BDM Data Summary
To what extent do you agree with the following statements?
"Shadow IT" could free up the IT department's time
Total US
Base: all respondents
1 strongly disagree 3% 2% 3%
2 5% 9% 1%
3 32% 34% 29%
4 38% 39% 37%
5 strongly agree 23% 16% 30%
Average 3.74 3.58 3.90
Base 200 100 100
Total
Base: all respondents
1 strongly disagree 3% 0% 5%
2 5% 5% 5%
3 32% 30% 33%
4 38% 39% 37%
5 strongly agree 23% 25% 21%
Average 3.74 3.85 3.63
Base 200 99 101
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: all respondents
1 strongly disagree 3% 2% 2% 2% 4%
2 5% 12% 7% 2% 0%
3 32% 39% 22% 34% 31%
4 38% 29% 43% 32% 48%
5 strongly agree 23% 18% 26% 30% 17%
Average 3.74 3.49 3.85 3.87 3.75
Base 200 49 46 53 52
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
28 | Vanson Bourne - Shadow IT - BDM Data Summary
To what extent do you agree with the following statements?
Organisations should restrict "shadow IT"
Total US
Base: all respondents
1 strongly disagree 8% 7% 8%
2 20% 26% 13%
3 37% 28% 46%
4 25% 27% 23%
5 strongly agree 11% 11% 11%
Average 3.13 3.09 3.16
Base 200 99 101
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: all respondents
1 strongly disagree 3% 3% 3%
2 6% 7% 4%
3 35% 35% 34%
4 42% 42% 41%
5 strongly agree 16% 13% 18%
Average 3.61 3.55 3.67
Base 200 100 100
Total
Base: all respondents
1 strongly disagree 3% 1% 5%
2 6% 6% 5%
3 35% 32% 37%
4 42% 44% 39%
5 strongly agree 16% 16% 15%
Average 3.61 3.69 3.53
Base 200 99 101
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: all respondents
1 strongly disagree 3% 4% 2% 2% 4%
2 6% 10% 4% 6% 2%
3 35% 39% 28% 38% 33%
4 42% 35% 54% 30% 48%
5 strongly agree 16% 12% 11% 25% 13%
Average 3.61 3.41 3.67 3.70 3.65
Base 200 49 46 53 52
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
How many employees does your organisation have in the UK/US?
Base: all respondents
Financial
services
Manufacturing
Total
Retail, distribution
and transport
Other commercial
sector
1001-3000 employees 50% 45% 48% 51% 54%
More than 3000 employees 51% 55% 52% 49% 46%
Base 200 49 46 53 52
How many employees does your organisation have in the UK/US?
Base: all respondents
1001-3000
employees
More than 3000
employees
Total
1001-3000
employees
More than 3000
employees
Finance 17% 29% 17% 2% 19%
Operations 13% 6% 20% 13% 13%
Business direction and strategy 12% 8% 9% 11% 17%
Production/manufacturing 12% 0% 39% 2% 8%
Sales 12% 8% 0% 32% 4%
Client services/relationship management 7% 8% 2% 2% 13%
Purchasing/procurement 5% 4% 4% 4% 8%
Marketing 4% 2% 4% 2% 6%
Risk/fraud/compliance/governance 4% 10% 0% 2% 2%
Trading/merchandising/retail shop foor 4% 4% 0% 9% 0%
Engineering 3% 0% 0% 6% 6%
HR/training 3% 8% 0% 4% 0%
Logistics/supply chain/transport/feet 3% 0% 0% 8% 2%
Design/research and development 2% 6% 0% 2% 0%
Quality control 2% 4% 4% 0% 0%
Facilities/property 1% 0% 0% 2% 0%
Health & safety 1% 0% 0% 0% 2%
Legal 1% 2% 0% 0% 0%
Base 200 49 46 53 52
Does your department commission and source core IT products/services, outside of the IT department (e.g. devices for employees,
hardware, software etc.)?
Total UK US
Base: all respondents
Financial
services
Manufacturing
Total
Retail, distribution
and transport
Other commercial
sector
Yes 56% 45% 61% 58% 58%
No 36% 49% 37% 30% 27%
Not sure 9% 6% 2% 11% 15%
Base 200 49 46 53 52