Guidelines for Subscribers.

Dear Subscriber,
Congratulations! You are the proud owner of International Roaming SIM Card of BSN! "elcome
to the world of International Roaming!
Now you can Roam world-wide# and stay in touch with the same BSNL Mobile Telephone Number. Please spend a
minute and go through this Brochure. This will guide you step by step on how to optimally utilize this acility.
$! ist of %perators and Countries& '
The List o !perators and "ountries in whose networ# you can roam using the $nternational Roaming S$M card
o BSNL is a%ailable on BSNL website. Please go to the ollowing lin# or %iewing the same&-
http&((www!bsnl!co!in(ser)ice(list*of*countries!htm
+ind the name of the Countr, in the list where ,ou propose to )isit! -iew the names of the %perators in
the table against the name of that countr,! Mobile networ. of these operators are a)ailable for ,ou for
roaming in that countr,! You can )iew the co)erage map'' of the operator/s networ. for precisel, .nowing
if the mobile ser)ice of that %perator is a)ailable in the cit, ,ou propose to )isit in that countr, b,
browsing the lin.' http&((www!gsmworld!com(roaming(gsminfo(inde0!shtml in the following manner&'
Clic. on the name of the countr,! 1hen find the name of the desired operator in that countr, on the
website site! Clic. on the co)erage map option under the operator/s name! 1he co)erage map can be
2oomed man, fold b, repeatedl, clic.ing on it for ascertaining co)erage in a gi)en place in the countr,!
3! 4andset re5uired for roaming in the networ. of a foreign operator&'
Roaming in the foreign %perator/s mobile networ. re5uires ,ou to use a compatible handset! Networ#s o
most o the !perators world-wide operate in the same re(uency band as that used by $ndian )SM networ#s
i.e. *++ , -.++ Mhz. /owe%er0 many )SM mobile networ#s in North and South 6merican Continents operate in
-*++ Mhz. re(uency band. Some networ#s in these continents e%en use .1+ Mhz. re(uency band. $t is
mandatory to ensure that your Mobile handset is capable o wor#ing in the re(uency band2s3 as used by the
networ#s in the country you are %isiting. 4or #nowing the re(uency band in which a networ# o a country
operates and or e5amples o some compatible handsets or operation in %arious re(uency bands0 please reer
to the tables on the ollowing lin#&- http&((www!bsnl!co!in(ser)ice(list*of*countries!htm
BSNL subscribers going to 7apan and South 8orea may note that compatible handsets are a%ailable at the
6irports in these countries on rent0 howe%er0 the subscriber should arrange to conirm the same on his own.
7. Procedure or selecting $nternational Roaming option in the S$M card&-
9i: Insert the BSN International Roaming SIM card in the mobile handset!
9ii: Switch on the handset!
9iii: ;o to Cellone menu and select it!
9i): 1hen go to Networ. menu under Cell one menu and select it!
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Guidelines for Subscribers.
9): +inall, select International %ption out of the two options a)ailable, namel,
National and International! 9Note' Mobile facilit, would be a)ailable through
this option onl, while ,ou are abroad!
Note ' "hile within India, .eep this setting to National!
<! =roblem reporting###&'
In the unfortunate e)entualit, of ha)ing an, difficult, in a)ailing the International Roaming facilit, inspite
of following the instructions as mentioned abo)e, ,ou ma, please report ,our problem on an, of the
following contact details! Rest assured BSN would stri)e to sort out the problem at the earliest!
Designation of the %fficer to whom the problem ma, be reported&'
1elephone& ' >?$' Mobile &' >?$' +a0&' >?$'
@mail&'
6ddress &'
You ma, also contact this officer for an, further details w!r!t! International Roaming!
Problem may also be reported to BSNL call center on& - 8*--*9+++:97;1.
A! 1ariff####&'
Tari or $nternational Roaming0 may please be seen on the ollowing lin# on BSNL website -
http&((www!bsnl!co!in(ser)ice(tariff*cellone*option*postpaid!htm!
Notes& '
-. The credit limit o a subscriber is based on the amount o his Security deposit. <sage beyond "redit
limit during the billing period would result in disconnection. 6s such0 in case a subscriber anticipates0
his usage to be higher than his credit limit during the billing period specially or his roaming abroad0
he may get his credit limit enhanced by depositing additional security deposit0 beore hand.
Subscribers may contact the person as stated in Para 9 abo%e0 or a%ailing this acility.
:. $t is the responsibility o the subscriber to ensure that his usage abroad is within the limits as
prescribed by 4=M6 24oreign =5change management 6ct3 rom time to time.
# List o !perators and "ountries is a%ailable on BSNL website0 howe%er0 the same is sub>ect to change
without notice.
## "o%erage maps o some operators may not be a%ailable on website. Moreo%er they are sub>ect to change
without notice.
### ?uality o Ser%ice pro%ided by a networ# o a country0 may %ary rom time to time without notice.
#### Tari is sub>ect to change rom time to time.
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