Contact: oana.chifan@artwinconsulting.

ro 004 0753 476 802

1
HR Administrator (with German language skills)
Cluj-Napoca
We are looking for HR Administrator (with German language skills) for Germany HR Team, in
our HR Shared Service Organisation, facility based in Cluj-Napoca, Romania.
Your Role
The HR Shared Service Organisation is responsible for all aspects of transactional HR
Services in Europe. Our customers contact us via the HR Case Management Tool or by
telephone with queries about payroll, records and policies or requests to update HR records,
training bookings, benefits, etc. Managers and HR Business Partners in our business
divisions also request recruitment; organisation changes; pay changes; reports; employee
status changes for joiners, leavers and transfers, etc.
The HR Administrators in the Customer Services teams are responsible for dealing with all
incoming HR service requests from Managers, Employees and HR Business Partners in our
European business operations. This involves updating records, creating documents and
escalating non standard requests to specialist teams for action.
As our first line support on HR issues for customers you will action as many incoming service
requests as possible to meet the business needs and ensure that the SSO meets its Service
Level Agreements. Actions will include an end to end generalist service to secure
authorizations, address issues, create contracts, inform suppliers, update systems and
maintain employee files.
You will also need to assist customers who are unclear about the nature of their request,
provide incomplete information or request services outside the scope of the HR operation,
escalating any issues whilst ensuring that confidence of the customer is maintained and
customer satisfaction goals are achieved.
Qualifications
Your Experience and Qualifications
- Good general business understanding and customer service or HR knowledge.
- Excellent time management and organizational ability
- Experience of large scale HR systems, ERP or complex database maintenance
- Experience with CRM, SAP HR and systems supporting training, staffing, compensation
and payroll would be an advantage.
Education required: Degree level qualification, HR qualifications an advantage, but not
prerequisite
Language ability: Excellent oral and written knowledge of English and German are essential
for this role.
Contact: oana.chifan@artwinconsulting.ro 004 0753 476 802
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Artwi n Consulting
Artwin is a consulting company specializing in human resources strategy, management and
development.
We work with organizations, both multinationals and local ones, that need additional human
resources support either on-going or by project basis. That includes diagnosis and
organization development, Talent Management, Compensation and Benefits, Learning and
Development
The management of human resources can be complex and time consuming. We translate
the complexity into practical, cost-effective solutions that support your corporate strategy and
help you achieve your business goals.
At Artwin, we make a promise to our customers promise not only to meet, but consistently
exceed expectations.
Our values
Client-centered solutions: we strive to work with clients to develop and supply customized
solutions that are unique to their requirements and are the best fit for their organizations
Professionalism: we demonstrate high level of expertise, work results as well as attitude
and ethics at all times
Dynamic: think fast, act fast
Fun: our clients enjoy working with us