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Page No.

DOCUMENT TITLE

CONTROL OF
NONCONFORMING
PRODUCTS
Revision History

Originator

Date

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1.0

PURPOSE
1.1

2.0

This procedure shall be used for all activities performed by the

company.

REFERENCES
3.1
3.2
3.3
3.4

4.0

This procedure describes the methods for identifying,

reporting and controlling non-conforming products and
services, so that these items do not go into the project
materials.

SCOPE
2.1

3.0

CONTROL OF
NONCONFORMING
PRODUCTS

ISO 9001
CES-10-01
CES-10-02
CES-10-03

2008
-

Section 4.13
Receiving Inspection and Testing
In process Inspection and Testing
Final Inspection and Testing

RESPONSIBILITIES
4.1.1 The QA/QC Personnel / Discipline Engineer(s) is
responsible for describing nonconformance report and
for the verifying the disposition, on completion of the
same.
4.1.2 The construction manager / Department Manager(s) is
responsible for deciding the disposition and the
corrective actions.
4.1.3 The Concerned Engineer / Supervisor ensures that the
nonconformance are corrected within the agreed upon
time frame.
4.1.4 The General Manager (Tech.) shall review the recurring
nature of nonconformities and initiate necessary
corrective and preventive action.

5.0

PROCEDURE
5.1 GENERAL

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5.1.1.1
QA/QC Supervisor / Discipline Engineer
describes the non-conformance, in detail, in the
Non-conformance Report (Form: CES/QA/002).
5.1.1.2
Concerned Department Manager / Project
Manager establishes disposition with appropriate
Engineer and/or Supervisor, or QC Personnel.
5.1.1.3
Upon completion of correction action QC
Personnel will verify compliance to disposition
requirements.
5.1.1.4
Disposition requiring approval from Client
shall be advised to them for their concurrence.
5.1.1.5
Recurring non-conformance will be brought
to the attention of the QA/QC Manager, for
necessary corrective and preventive action.

5.2

CONTROL OF NON-CONFORMING MATERIAL

5.2.1 Nonconforming materials, if any, shall be quarantined
(Form: CES/M/003) and segregated until resolutions are
arrived at and necessary corrective actions completed.
5.2.2 Nonconforming materials that were mixed in bulk
allocations will be placed in a separately marked
quarantine area or properly tagged to avoid misuse on
the project.

5.3

NON-CONFORMING WORKMANSHIP
5.3.1 Minor Non-conformity
5.3.1.1
Any decision from procedure, standard or
practice or workmanship, which can be corrected
by minor rectification work, shall be considered as
minor non-conformity.
5.3.1.2
Minor nonconformity shall be verbally
reported to the concerned Supervisor / Foreman
and also provide recommendation on the required
corrective action.
5.3.1.3
The concerned Supervisor / Foreman initiate
immediate corrective action to comply with the
requirements.
5.3.1.4
The QC Personnel verifies the rectification
work and approved for further processing.
5.3.2 Major Non-conformity

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CONTROL OF
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5.3.2.1
A
non-conformance
report
(Form:
CES/QA/002) shall be prepared for nonconformity
requiring major rectification work.
5.3.2.2
Such item / activity shall be put on hold,
either segregated or identified with a HOLD,
tag.
5.3.2.3
The QC Personnel shall write the reason for
the nonconformity, if it is known to him at the time
of preparation of the NCR.
5.3.2.4
The Project Manager or Department
Manager(s) provide the necessary disposition for
the conformity.
5.3.2.5
The concerned Supervisor / Foreman initiate
the necessary rectification work.
5.3.2.6
The QC Personnel shall verify the completion
of the disposition and close the NCR.
5.3.2.7
The item or activity shall be released for
further processing.
5.3.2.8
Nonconformity, which can be rectified and
are unacceptable, shall be rejected. In this case
the QC Personnel shall issue a Rejection Note
(Form: CES/M.004).
5.4

6.0

RECURRING NONCONFORMITIES
5.4.1 Nonconformance of recurring nature shall be evaluated
by the General Manager (Technical).
5.4.2 Such non-conformances shall be reviewed during
management review meeting to agree on the required
corrective and preventive action.
5.4.3 The General Manager (Tech.) shall arrange for necessary
follow up on the agreed corrective and preventive
action.
5.4.4 If the corrective and preventive action requires changes
to the quality system procedure, necessary revisions
shall be effected.

QUALITY FORMS AND RECORDS

6.1 Form: CES/M/003 Quarantine Note
6.2 Form: CES/QA/002
Non-conformance Report (NCR)
6.3 Form: CES/M/004 Rejection Note

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CONTROL OF
NONCONFORMING
PRODUCTS
SIGNATURE

PREPARED BY:

REVIEWED BY:

APPROVED BY:

DA