The following topics are general guidelines for the content likely to be included on the Cisco

Certified Network Associate exam. However, other related topics may also appear on any
specific delivery of the exam. n order to better reflect the contents of the exam and for clarity
purposes, the guidelines below may change at any time without notice.
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Operation of IP Data Networks
#peration of $ %ata Networks
&ecogni'e the purpose and functions of various network devices such as &outers,
(witches, )ridges and Hubs.
(elect the components re*uired to meet a given network specification.
dentify common applications and their impact on the network
%escribe the purpose and basic operation of the protocols in the #( and TC$+$ models.
$redict the data flow between two hosts across a network.
dentify the appropriate media, cables, ports, and connectors to connect Cisco network
devices to other network devices and hosts in a ,AN
LAN Switching Technologies
%etermine the technology and media access control method for -thernet networks
dentify basic switching concepts and the operation of Cisco switches.
o Collision %omains
o )roadcast %omains
o Types of switching
o CA. Table
Configure and verify initial switch configuration including remote access management.
o Cisco #( commands to perform basic switch setup
"erify network status and switch operation using basic utilities such as ping, telnet and
ssh.
dentify enhanced switching technologies
o &(T$
o $"(T$
o -thercnannels
%escribe how ",ANs create logically separate networks and the need for routing
between them.
o -xplain network segmentation and basic traffic management concepts
Configure and verify ",ANs
Configure and verify trunking on Cisco switches
o %T$
o Auto negotiation
Configure and verify $"(T$ operation
o describe root bridge election
o spanning tree mode
IP addressing (IPv4 / IPv!
%escribe the operation and necessity of using private and public $ addresses for $v/
addressing
dentify the appropriate $v0 addressing scheme to satisfy addressing re*uirements in a
,AN+1AN environment.
dentify the appropriate $v/ addressing scheme using ",(. and summari'ation to
satisfy addressing re*uirements in a ,AN+1AN environment.
%escribe the technological re*uirements for running $v0 in con2unction with $v/ such
as dual stack
%escribe $v0 addresses
o 3lobal unicast
o .ulticast
o ,ink local
o 4ni*ue local
o eui 0/
o autoconfiguration
IP "o#ting Technologies
%escribe basic routing concepts
o C-5
o $acket forwarding
o &outer lookup process
%escribe the boot process of Cisco #( routers
o $#(T
o &outer bootup process
Configure and verify utili'ing the C, to set basic &outer configuration
o Cisco #( commands to perform basic router setup
Configure and verify operation status of a device interface, both serial and ethernet
"erify router configuration and network connectivity
o Cisco #( commands to review basic router information and network
connectivity
Configure and verify routing configuration for a static or default route given specific
routing re*uirements
.anage Cisco #( 5iles
o )oot preferences
o Cisco #( image6s7
o ,icensing
(how license
Change license
%ifferentiate methods of routing and routing protocols
o (tatic vs. %ynamic
o ,ink state vs. %istance "ector
o Administrative distance
o split hori'on
o metric
o next hop
o ip routing table
o $assive nterfaces
Configure and verify #($5 6single area7
o )enefit of single area
o neighbor ad2acencies
o #($5 states
o %iscuss .ulti area
o Configure #($5 v8
o Configure #($5 v9
o &outer %
o $assive interface
o ,(A types
Configure and verify -3&$ 6single A(7
o 5easible %istance + 5easible (uccessors +Administrative distance
o 5easibility condition
o .etric composition
o &outer %
o Auto summary
o $ath selection
o ,oad balancing
-*ual
4ne*ual
o $assive interface
Configure and verify inter",AN routing 6&outer on a stick7
o sub interfaces
o upstream routing
o encapsulation
Configure (" interfaces
IP Services
Configure and verify %HC$ 6#( &outer7
o configuring router interfaces to use %HC$
o %HC$ options
o excluded addresses
o lease time
%escribe the types, features, and applications of AC,s
o (tandard
(e*uence numbers
-diting
o -xtended
o Named
o Numbered
o ,og option
Configure and verify AC,s in a network environment
o Named
o Numbered
o ,og option
dentify the basic operation of NAT
o $urpose
o $ool
o (tatic
o : to :
o #verloading
o (ource addressing
o #ne way NAT
Configure and verify NAT for given network re*uirements
Configure and verify NT$ as a client
&ecogni'e High availability 65H&$7
o "&&$
o H(&$
o 3,)$
Configure and verify (yslog
o 4tili'e (yslog #utput
%escribe (N.$ v8 ; v9
Network Device Sec#rit$
Configure and verify network device security features such as
o %evice password security
o -nable secret vs enable
o Transport
o %isable telnet
o ((H
o "T<s
o $hysical security
o (ervice password
o %escribe external authentication methods
Configure and verify (witch $ort (ecurity features such as
o (ticky .AC
o .AC address limitation
o (tatic + dynamic
o "iolation modes
-rr disable
(hutdown
o $rotect restrict
o (hutdown unused ports
o -rr disable recovery
o Assign unused ports to an unused ",AN
o (etting native ",AN to other than ",AN :
Configure and verify AC,s to filter network traffic
Configure and verify an AC,s to limit telnet and ((H access to the router
Tro#%leshooting
dentify and correct common network problems
4tili'e netflow data
Troubleshoot and correct common problems associated with $ addressing and host
configurations.
Troubleshootand &esolve ",AN problems
o identify that ",ANs are configured
o port membership correct
o $ address configured
Troubleshoot and &esolve trunking problems on Cisco switches
o correct trunk states
o correct encapsulation configured
o correct vlans allowed
Troubleshoot and &esolve (panning Tree operation issues
o root switch
o priority
o mode is correct
o port states
Troubleshoot and &esolve routing issues
o routing is enabled
o routing table is correct
o correct path selection
Troubleshoot and &esolve #($5 problems
o neighbor ad2ancies
o Hello and %ead timers
o #($5 area
o nterface .T4
o Network types
o Neighbor states
o #($5 topology database
Troubleshoot and &esolve -3&$ problems
o neighbor ad2ancies
o A( number
o ,oad balancing
o (plit hori'on
Troubleshoot and &esolve inter",AN routing problems
o Connectivity
o -ncapsulation
o (ubnet
o Native ",AN
o $ort mode trunk status
Troubleshoot and &esolve AC, issues
o (tatistics
o $ermitted networks
o %irection
nterface
Troubleshoot and &esolve 1AN implementation issues
o (erial interfaces
o $$$
o 5rame relay
Troubleshoot and &esolve ,ayer : problems
o 5raming
o C&C
o &unts
o 3iants
o %ropped packets
o ,ate collision
o nput + #utput errors
.onitor Net5low statistics
Troubleshoot etherchannel problems
&AN Technologies
dentify different 1AN Technologies
o .etro -thernet
o "(AT
o Cellular 93 + /3
o .$,(
o T: + -:
o (%N
o %(,
o 5rame relay
o Cable
o "$N
Configure and verify a basic 1AN serial connection
Configure and verify a $$$ connection between Cisco routers
Configure and verify 5rame &elay on Cisco routers
mplement and troubleshoot $$$o-