03 14

Are we happy with the continued privatisation of public space?
WAY TO WORK Offices and their effect on productivity p14

THE MASTERPLAN What shape will our future cities take? p22
PERFECT MATCH Neat solutions for challenging sites p26
03. 14 //
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This is private land.
Any licence to the public
to enter or cross this
land is revoked forthwith.
There is no implied
or express permission
to enter the premises
or any part.
Any such entry will
constitute a trespass
Page 30
MODUS_Mar14_P01_Cover_v2.indd 1 17/02/2014 10:04
Vehicle shown is an L200 Warrior with optional accessories. Super Select 4WD is only available on the Trojan, Warrior, Barbarian and Walkinshaw variants. M-ASTC is only available on the Warrior, Barbarian and
Walkinshaw variants. 1. 5 year/125,000 mile warranty (whichever comes first) is applicable to new Mitsubishi L200 retail and small business sales and selected Contract Hire agreements. 5 year/125,000 mile
warranty excludes NI & Channel Islands, Terms and Conditions apply. Please see www.mitsubishi-cars.co.uk for more details. 2. L200 Warrior rental shown is for a manual transmission. Metallic paint extra. The
Contract Hire Finance Plan shown is applicable to VAT Registered Business users only and is subject to status through Mitsubishi Contract Motoring (part of the official Mitsubishi Motors distribution in the UK),
Watermoor, Cirencester, Glos. GL7 1LF. The rental is based on a repayment pattern of 12 rentals in advance, followed by 35 monthly in arrears, subject to VAT and based on an annual mileage of 10,000 miles and
is non-maintained. Excess mileage will be charged for and indemnities may be required. Rental valid between 1st January and 31st March 2014 and is subject to change without notice, other terms and mileages are
available upon request, available at participating dealers in the UK (excludes Channel Islands & I.O.M). Offer cannot be used in conjunction with any other offer. 3. The 0% APR Representative Finance plan is through Finance Mitsubishi,
116 Cockfosters Road, Barnet, EN4 0DY and is subject to status to customers aged 18 and over. Finance Mitsubishi is part of Lloyds Bank Asset Finance. 0% APR Representative Finance rate is better than rates available from high
street lenders and requires a 50% deposit, other offers are available ask for details. Indemnities may be required. Offer is only applicable in the UK (excludes NI, Channel Islands & I.O.M), subject to availability, whilst stocks last and
may be amended or withdrawn at any time. Offers available between 1st January and 31st March 2014. 4. List price shown excludes VAT, VED and First Registration Fee and is for an L200 Single Cab 2.5 DI-D 4Work. Metallic paint extra.
Mitsubishi L200 range from 14,499+VAT
4
Put it through its paces
Visit mitsubishi-cars.co.uk to nd your nearest dealer
MitsubishiUK MitsubishiUK MitsubishiTV
Unlike any other pick-up, our revolutionary Super Select 4WD means you
can drive in 2WD or 4WD on any terrain, even tarmac. And coupled with
our M-ASTC stability and traction control system, it ensures that whatever
the conditions you stick to every surface. We call this Intelligent Motion.
5 YEAR
125,000 MILE
WARRANTY
M34003 Q1 2014 L200 Modus 274x202.indd 1 07/01/2014 16:07 MODUS_Mar14_P02_Mitsubishi.indd 2 14/02/2014 11:35
N
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03.14 //
SPACE TO THINK
When we think of the built environment, we tend to think in concrete terms of
buildings and the infrastructure connecting them. But underlying this is something
arguably more important: the space that these things occupy. Its space above all
else that dictates how our workplaces, homes and neighbourhoods function. On a
grand scale, its a question of how cities use their space to serve the needs of their
many inhabitants. On a more local level, the question of who should own and
control our public spaces is an ongoing debate. And at the most local level of all,
there is the matter of how much space each person needs to live a healthy and
productive life. All of these are questions with multiple conicting answers, but
in this space issue, well be trying to get to the bottom of at least a few of them.
OLIVER PARSONS EDITOR
03. 14 // MODUS 03
Regulars
04_FEEDBACK
Your views on Modus and
the surveying profession
06_INTELLIGENCE
Global news, plus opinions,
reviews and reactions
39_LAW ADVICE
Navigating the new legislation
on town and village greens
41_BUSINESS ADVICE
Learn how to manage your tasks
and time more eectively
Features
14_THE RETURN ON HAPPINESS
To what extent can the interior of
a building aect its occupants?

22_PEDRO ORTIZ
The urban planner presents his
radical strategy for how to tame
urban growth in a sustainable way
26_STEP INTO THE VOID
Making the most of peculiar or
temporarily unoccupied spaces
30_PUBLIC OR PRIVATE SPACE?
Is the creeping privatisation of the
public realm a threat or a chance
to provide better-quality space?
34_MEMBER PROFILE
Ordnance Surveys Dr Vanessa
Lawrence FRICS on generating
true and reliable geospatial data
36_SAFE KEEPING
A look at the opportunities in the
burgeoning self-storage sector
Information
43_RICS NEWS
News, updates and a message
from the RICS President
49_EVENTS
Training and conference dates
52_RECRUITMENT
The latest job opportunities
from across the industry
58_THE MEASURE
Compare population density and
personal space in global cities
Contents
14
22
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MODUS_Mar14_P03-05_Contents and feedback_v2.indd 3 18/02/2014 15:02
Views expressed in Modus are those of the named author and are not necessarily those of RICS or the publisher. The contents of this magazine are fully protected by copyright and may not be reproduced in any form without the prior
permission of the publisher. All information correct at time of going to press. All rights reserved. The publisher cannot accept liability for errors or omissions. RICS does not accept responsibility for loss, injury or damage or costs that result
from, or are connected in any way to, the use of products or services advertised. All editions of Modus are printed on paper sourced from sustainable, properly managed forests. This magazine can be recycled for use in newspapers and
packaging. Please dispose of it at your local collection point. The polywrap is made from biodegradable material and can be recycled.
Due to the volume of correspondence we receive, we regret that we are unable to print all letters or respond to every one individually.
Thank you for your feedback on legibility
Malcolm. Im pleased to say that were
working on a new look and feel for the
magazine, and as part of this we will
be focusing particularly on ensuring
legibility across the publication. The new
look will be out for the May edition of Modus,
and well be very keen to hear members
feedback at the usual email address of
editor@ricsmodus.com.
Oliver Parsons, editor
culture is widely recognised, his work as a
land surveyor is less well known.
It is interesting to note that the national
media picked up the story again in
January this year, providing the surveying
profession with yet further positive
coverage. It has been an original idea
developed into an inspirational piece of
marketing. Many congratulations to those
involved, including Sarah Speirs, Director
RICS Scotland, who led the project, and her
sta in Edinburgh.
I would hope that the person whose idea
it was can be identified and receive the
recognition rightly deserved.
Thomas Inglis MBE FRICS, Fintry
BLACK AND WHITE
Please avoid small type printing on coloured
paper. Revisit the article on geothermal
energy (February issue, page 22), and ask
if it would have been more legible on white
paper. I know I am old, but my eyesight isnt
that bad.
Malcolm Taylor FRICS
amanda_clack WOW Controversial - Building
UKs largest solar farm at Wymeswold at
355m 4MW photovoltaic farm covering
150 acres @modusmag Great article!
@MrGeorgeBull @guardiancities leads with
Christchurch rebuild today. More on thinking
behind its blueprint from me for
@modusmag
@RICSnews // @modusmag
Feedback //
The MODUS team //
89,820 average net circulation
1 July 2012 30 June 2013
JOIN THE
DEBATE
:REACTIONS AND RESPONSES
FROM PREVIOUS ISSUES
Do you have an editorial comment about
this issue of Modus? Please email
HIGH PRAISE
In Edinburgh, on 19 November 2012,
Scotlands national bard Robert Burns
[1759-1796, pictured] was posthumously
awarded the title Honorary Chartered
Surveyor by the RICS President Alan Collett
for his work as a land surveyor. This was the
rst award of its type given by RICS.
The award was presented to Derek
MacKay, minister for local government
and planning, who received the accolade
on behalf of the nation. It will be housed
at the National Trust for Scotlands new
award-winning Robert Burns Birthplace
Museum in Alloway, Ayrshire. In his response,
Derek MacKay said: Its a pleasure to receive
this award in honour of Robert Burns. While
his contribution to Scotland and Scottish
FOR SUNDAY
Editor Oliver Parsons // Art Director Scott Bentley //
Contributing Editor Brendon Hooper // Deputy Editor
Samantha Whitaker // Junior Designer Isabella Fernandes
// Creative Director Matt Beaven // Account Director
Karen Jenner // Advertising Sales Director Charlotte
Turner // Advertisement Manager Victoria Cunningham
// Senior Sales Executive Angus Sharpe //
Managing Director Toby Smeeton // Repro F1 Colour
// Printers Woodford Litho // Cover Mira John //
Published by Sunday, 207 Union Street, London SE1 0LN
sundaypublishing.com
FOR RICS
Editorial board Jaclyn Dunstan and Mark Goodwin
RICS, Parliament Square, London SW1P 3AD
COMING SOON
:IN THE APRIL ISSUE OF MODUS
Food for thought: The twin challenges of climate change and
population growth mean that innovation will be critical for the
future of our food system. We look at three ways ahead
The rise and rise of rural land values: With restricted supply
and seemingly insatiable appetite from investors, UK rural
land values keep on rising. But where will it end?
Supermarket sweep: With the recent shift toward smaller,
more local stores, its all change in the supermarkets sector.
And the opportunities for surveyors are growing
Dont gamble with your
re risk assessment!...
Promoting Quality in Fire Safety
www.bafe.org.uk
Bridges 2, Fire Service College, London Road,
Moreton-in-Marsh, Gloucestershire GL56 0RH
Tel: 0844 3350897 Email: info@bafe.org.uk
If you are responsible for a business
premises, the law requires that you
have a fire risk assessment.
To find competent providers,
you need BAFE.
Under the provisions of the Regulatory Reform (Fire
Safety) Order 2005, the Duty Holder or Responsible
Person for a building is required to make a Fire Risk
assessment to clarify the fire precautions necessary to
ensure the safety of staff, customers and property.
At present there are no adequate means to ensure the competence
and reliability of a company commissioned to carry this out.
BAFE scheme SP205 has been developed
specifically to address this situation, and
will provide reassurance to the
Responsible Person that they are doing
everything possible to meet their
obligations.
So dont leave everything to chance.
Make sure that your suppliers are
registered with BAFE.
Fruit Machine Ad 274x202 Modus:Layout 1 12/3/13 12:29 Page 1
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Dont gamble with your
re risk assessment!...
Promoting Quality in Fire Safety
www.bafe.org.uk
Bridges 2, Fire Service College, London Road,
Moreton-in-Marsh, Gloucestershire GL56 0RH
Tel: 0844 3350897 Email: info@bafe.org.uk
If you are responsible for a business
premises, the law requires that you
have a fire risk assessment.
To find competent providers,
you need BAFE.
Under the provisions of the Regulatory Reform (Fire
Safety) Order 2005, the Duty Holder or Responsible
Person for a building is required to make a Fire Risk
assessment to clarify the fire precautions necessary to
ensure the safety of staff, customers and property.
At present there are no adequate means to ensure the competence
and reliability of a company commissioned to carry this out.
BAFE scheme SP205 has been developed
specifically to address this situation, and
will provide reassurance to the
Responsible Person that they are doing
everything possible to meet their
obligations.
So dont leave everything to chance.
Make sure that your suppliers are
registered with BAFE.
Fruit Machine Ad 274x202 Modus:Layout 1 12/3/13 12:29 Page 1
08 ri cs. org
Intelligence
:NEWS :REVIEWS :OPINIONS :REACTIONS
Gently rising up out of the desert landscape, the
worlds rst purpose-built commercial spaceport
is now open and operational. At 27,880m
2
, the
site accommodates both vertical and horizontal
space launch vehicles, as well as providing a
unique tourist attraction for space enthusiasts.
Elon Musks SpaceX and Sir Richard Bransons
Virgin Galactic, the two biggest companies in the
industry, have already moved in to the US$212m
spaceport, and the worlds rst commercial
space ight is set to launch this year on which
Branson and his children will be passengers.
Due to the remote location, absolutely all of
the infrastructure had to be built from scratch
including a new 30-mile road to the site from
the nearby city of Truth or Consequences. But
despite this, the spaceport is on track to achieve
LEED Gold certication, with its minimal levels
of embodied carbon and few additional energy
requirements. Local materials, labour and
construction techniques were used throughout,
while the low-lying form exploits the soils thermal
mass and also shields the building from the
extremes of the New Mexico climate. Natural
light enters via skylights and the westerly winds
are captured for internal ventilation.
:SPACEPORT AMERICA
NEW MEXICO, US
MODUS_MAR14_P06-07_News opener_v1.indd 6 17/02/2014 11:42
01. 11 // MODUS 09
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MODUS_MAR14_P06-07_News opener_v1.indd 7 17/02/2014 11:42
08 ri cs. org
Over half of the UKs commercial
property lenders remain unaware
of the potential implications
of the Energy Act 2011 in the
next few years, warns a survey
undertaken by Cushman &
Wakeeld (C&W), in conjunction
with RICS and the Association of
Property Lenders. The government
introduced the Act to help meet
its carbon-reduction target of
80% by 2050, and it includes
a requirement to introduce
regulations from April 2018
that will make it unlawful to
rent out business premises,
or private residential properties,
that do not reach Minimum
Energy Performance Standards
(or MEPS). This is anticipated to
be an Energy Performance
Certicate (EPC) E rating.
In the survey, more than half
of respondents admitted that
they had no or only limited
awareness of the implications
of the legislation, either in terms
of new lending or their existing
loan portfolios. Although the
regulations have yet to be issued,
lenders are advised to take steps
to review EPCs and examine the
potential cost of improving a poor
rating before nalising a decision
on lending. This is an important
area for the profession and its
clear that further investigation
is required, in which RICS would
participate, said Ben Elder FRICS,
RICS Global Director of Valuation.
Commercial PROPERTY LENDERS UNAWARE OF ENERGY ACT CHANGES
Opinion
COUNTING DOWN
TO ONE GLOBAL
STANDARD
S
omething big is about to happen; the single biggest
change the property world has seen in decades. Less
than a year ago, RICS set out to convene professional
organisations from around the world with an ambitious
proposal: for the benet of the profession as a whole, to
work together to create a consistent, transparent and
international standard for measuring property. On the
face of it, this may not sound overly ambitious but the
potential impact of this initiative on the multi-trillion-
dollar real-estate industry is huge, and the level of interest
to date has far exceeded our initial expectations.
Measurement is at the heart of everything surveyors do.
But its more than just a gure: measurements underpin
valuations for global investment, inform business
decisions relating to the use and occupation of buildings,
and form a component part of international nancial
reporting. But the way property is currently measured
differs dramatically between (and even within) global
markets. RICS has its own Code of Measuring Practice,
for example, but so does BOMA (Building Owners and
Managers Association), the Council of European Geodetic
Surveyors and many other professional organisations.
This wouldnt be such a problem if all standards looked
at the same things, but they dont. Depending on which
standard you use, the same buildings floor area
measurement can deviate by as much as 24%, according
to Jones Lang LaSalle. Some standards include columns
and interior walls, for example, whereas others include lift
shafts and common areas. Some even include hypothetical
oors that dont exist yet.
The reality is that too many standards mean there is no
standard at all which historically wasnt a signicant
problem, as local markets used local standards. But today,
in a world where property investors, corporate occupiers
and professionals operate across local, regional and
international markets, these inconsistencies are at best
a major headache and, at worst, a complete impediment
to the investment, ownership and occupation of property.
In May 2013, RICS convened the inaugural meeting of
the International Property Measurement Standards
Coalition (IPMSC) at the World Bank headquarters in
Washington. Since then, the coalition has grown to 28
professional organisations from around the world, which
have all signed a declaration to help develop and then
implement the International Property Measurement
Standards (IPMS), which will launch in June 2014.
The public consultation closes on 4 April, so there is still
time to have your say at ipmsc.org. RICS is excited to be at
the forefront of this groundbreaking project, and we look
forward to working with chartered surveyors around the
world as we embark on this new chapter in our profession.
ipmsc.org
Ken Creighton RICS Director of Professional Standards
SHIFTING SANDS
Between (and even
within) global cities
such as Hong Kong,
the reported size of
an o ce can vary by
up to 24%, depending
on the standard of
measurement used
Intelligence //
08 ri cs. org
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01. 11 // MODUS 09
Regeneration
SEISMIC CHANGES IN NEW ZEALAND
A multidisciplinary team has been selected to build a
new sustainable, earthquake-resistant housing scheme
in central Christchurch, New Zealand, following a global
contest. Breathe The New Urban Village Project was
set up in 2012, after earthquakes devastated the region
in 2010 and 2011, and the competition sought ideas to
turn 8,149m
2
of repurposed land in the city into a new
aordable housing development. Once the project is
nanced, construction rm Holloway Builders, Anselmi
Attiani architects and Cresco engineers will create 72
homes using sustainable and seismic-resistant materials.
:ONE BIG QUESTION
IS BUILDING INFORMATION MODELLING KEY
TO THE FUTURE OF QUANTITY SURVEYING?
Take part in discussions by joining the RICS group at linkedin.com.
United Arab Emirates I think BIM is in its
infancy and there is much more to come.
But in the same way that the many reliable
structural design software programmes have
not substituted the structural engineers role,
the QSs sense will never be replaced.
Mahmoud Bader MRICS, Dubai Islamic Bank
West Midlands The QS profession should
embrace BIM as a fantastic opportunity
to integrate with and inuence the design
process, and to provide intelligent, timely
and data-led cost advice. BIM is the key to a
collaborative, open and coordinated future.
London BIM requires investment, but it also
improves e ciency and mitigates risk for the
profession and clients. But for it to work, whats
needed is model content plan development and
project enablement, because the data needs to
be reliable: you are using not interpreting.
Mark Lacey MRICS, alinea consulting
Will Poole FRICS, Arup
03. 14 // MODUS 09
Construction
BELFAST REDEVELOPMENT APPROVED
Planning permission has been granted for a 100m
redevelopment of Belfasts millennium project, the Odyssey
complex. The 69,000m
2
extension at Queens Quay will
involve the construction of 798 homes, two hotels, a large
multistorey car park, retail and leisure spaces and related
infrastructure improvements. The scheme is expected to
create more than 1,000 permanent jobs, plus around 800
more during the construction phase. The planning for this
scheme was submitted back in 2009, and were absolutely
delighted with this decision. Its the largest redevelopment
scheme that the city has seen for many years, and it will
both complete and complement Odyssey, says Sheila
Murphy, associate director at Turley Associates, which is
the planning consultancy behind the development.
Commercial
OFFICE MARKETS REVIVAL
O ce take-up across the UKs Big Six
regional o ce markets Birmingham,
Bristol, Edinburgh, Glasgow, Leeds and
Manchester was at the highest level
for six years in 2013, according to Jones
Lang LaSalle (JLL). Weve undoubtedly
witnessed a revival in the fortunes of
the key o ce markets outside London,
and this momentum is expected to
continue in 2014, said Jeremy Richards,
lead director at JLLs regional o ce
agency team. As a result, the rm adds,
the need for occupiers to act on o ce-
space requirements will become more
pressing as the shortage of Grade A
o ce space in these cities intensies.
PREDICTED UK CONSTRUCTION GROWTH
2015-16
Source: Construction Products Association
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5%
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4%
9.5%
11%
6%
4.5%
0.8%
2.2%
2.4%
2.3%
5.2%
4.4%
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&

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2015
2016
08 ri cs. org
App of the month
LIFECYCLE
It is: An iPad/iPhone app that
calculates a buildings costs
and CO2 emissions over its
entire life cycle.
Whos it aimed at?: The app
can help professionals predict
a projects life-cycle cost and
carbon values across a range
of building types. It can also
benchmark information across
various international locations
and calculate costs over a
chosen time period. Results
can be displayed as tables,
bar charts or pie charts.
Search Lifecycle at the app
store (free).
Land
VITAL FUNDING GRANTED
FOR RURAL SCOTLAND
The seven-year, 1.3bn Scotland Rural
Development Programme (SRDP) is being
nalised to improve rural infrastructure and
services in Scotland. The proposals include:
459m to the Less Favoured Area Support
Scheme (LFASS); 365m to climate change
and agri-environmental schemes; 252m
to the forestry sector; 20m to start-ups;
and 9m for delivering enhanced broadband
to rural areas. The LFASS for marginal areas
is vital, as is the proposed forestry funding,
says Andrew Hamilton MRICS, partner in
charge of Strutt & Parkers Highlands and
Islands operation. But what remains to be
seen is whether the government can live up
to its promise to make the SRDP simple,
straightforward and eective, he adds.
R
eining in the extraordinarily loose
monetary policy that was put in
place to address the aftermath of the
global credit crunch was never going to be
straightforward. The challenge that it might
present became clear in the middle of last year,
when the merest hint from the US Federal
Reserve (Fed) that it could at some stage slow
and I mean slow, not unwind the ongoing
quantitative easing programme was enough
to send nancial markets into apoplexy.
In order to restore a measure of calm, the
Fed chairman Ben Bernanke was forced to
shift the tone of the message and rethink
the broader communication strategy. This
approach appeared to be vindicated when in
December the US authorities scaled back
their level of bond buying and managed,
encouragingly, to do so with no further upset.
However, the decision to reduce the
programme by a further US$10bn in January
to US$65bn proved too much for investors,
who again began to fret about the impact of
the gradual withdrawal of liquidity.
In the UK, meanwhile, the Bank of England
has managed to halt its quantitative easing
programme with much less fuss. But, then
again, it has been of a considerably smaller
magnitude (a total of 375bn), with far less
signicance for the world economy. Instead,
the key challenge facing Mark Carney,
governor of the Bank of England, is how to
respond to the much better than expected
domestic economic news, as he, arguably,
becomes a victim of his own success.
In both the UK and the US, the actual
selling of bond holdings that is, reversing
quantitative easing is likely to remain off
the agenda for some time to come, for fear
that it could be particularly disruptive. More
pressing for Carney is the issue of forward
guidance on interest rates that he initiated
only last summer, but which already looks to
have run its course as the unemployment
threshold is rapidly approached. He is also
having to grapple with whether a small hike
in the base rate from the historically low
level of 0.5% may now be warranted.
The case for a small tightening in policy
isnt hard to make: the economy is on
course for 3% growth this year (the best
performance since 2007); asset prices are
generally high and moving upwards; and
employment is rising sharply, with many
new jobs full-time, rather than part-time or
temporary, and some skill shortages
beginning to emerge. Yet doubts linger as
to whether the recovery is rmly enough
embedded to withstand a signal that
borrowing costs are heading higher.
Carney, Bernanke and his replacement at
the helm of the Fed, Janet Yellen, are all
painfully aware of what happened in Japan
following the unwinding of its asset price
bubble more than two decades ago. Here,
policy errors primarily, but not exclusively,
related to the introduction of premature
tightening measures resulted in a fitful
growth performance subsequently, and an
economy that, even today, is still struggling
to overcome the spectre of deation. Because
of this, its perhaps unsurprising that the
Bank is likely to want to tread very carefully.
Simon Rubinsohn RICS Chief Economist
Intelligence //
10 ri cs. org
Column
THE BANK IS
RIGHT TO BE
CAUTIOUS
01. 11 // MODUS 09
Discussion of the key
elements that help to
drive project success,
such as measurement,
procurement and
contract administration.
19844 // 42.50
Provides explanations
and worked examples
to explain the ve
recognised methods
of property valuation
and the ways in which
they are interlinked.
19845 // 29.99
Introduces students to
the types of everyday
issues faced by building
professionals through 46
real-world construction
problems with informative
and concise illustrations.
19839 // 26.99
Ideal for all valuation
professionals, this
practical guide on how to
eectively apply the new
Red Book standards to
your practice will help to
avoid negligence claims.
19769 // 35
We like
THE S-IMPLER
PROJECT
Whats that? The Solid
Wall Innovative Insulation
and Monitoring Processes
using Lean Energy E cient
Retrot project a three-year
project to investigate the best
methods of retrotting 1950s
solid-wall homes in the UK.
Whos involved? Carillion
Energy Services, BRE and
the Northern Ireland Housing
Executive (NIHE). The rst
stage of the project will begin
with a joint demonstration
on seven NIHE homes.
What techniques are they
using? A combination of lean
and collaborative improvement
techniques. For example, led
by VRM Technology, the project
team will use an innovative
surveying tool to provide
dwelling-specic details of
the labour and materials
requirements across multiple
green measures, and will use
Building Information Modelling
to assess dierent cost and
benet options. The team are
currently seeking suppliers and
installers of energy-e ciency
products. For more details,
email brayshawj@bre.co.uk.
03. 14 // MODUS 11
Construction
PRINTING HOUSES
FOR THE FUTURE
Recently, small-scale 3D printing
has attracted a lot of attention, but
what if construction rms could
3D print entire houses? This is the
dream of Dr Behrokh Khoshnevis
from the University of Southern
California, who has developed a
contour crafting technology thats
being considered by NASA as a
potential way to build structures
on the moon. Khoshnevis huge,
robotic 3D printer extrudes
concrete in layers to build walls
to a set programme and if made
more aordable, it could massively
reduce construction costs and
times, particularly on large-scale,
low-income housing projects.
Education
THE POWER OF THREE FUNDS NEW FACILITY
In one of the rst projects of its kind, Southend-on-Sea Borough
Council, the University of Essex and South Essex College all agreed
to fund and share the use of The Forum, a 27m research and
education centre. Designed by architecture practice ADP, and with
cost consultancy from EC Harris, the main building has a raft of
energy-saving features, such as using exposed in-situ concrete
for the structure to absorb heat during the day, which its hoped
will help the project achieve a BREEAM Excellent rating.
BOOKS
Order from rics.org/shop
Innovative ideas
CAPITALISING ON SURPLUS STORAGE SPACE
Adam Johnston MRICS, managing director of AKJ PM Ltd, has
launched a new service to help commercial owners convert
unused storage space into apartments. Johnston has noticed
an increasing demand for this type of conversion, particularly in
London and the South East: With demand for residential lettings
at an all-time high, it makes sense to bring in an expert to make
the process easier and speed up the rate of return, he says.
What other innovative conversion ideas have you come across?
Email editor@ricsmodus.com. I
m
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08 ri cs. org
Forest loss
Researchers at the
University of Maryland
in the US have compiled
a high-resolution online
map that studies the
changes in global forests
since 2000. Using data
from Landsat, the team
found that 2.3m km
2
of
forest was lost between
2000 and 2012, while
800,000km
2
showed
new growth. View the
map at bit.ly/ForestMap.
Buoyant mood
Optimism is growing
among investors as
the global property
investment market picks
up momentum, says
Cushman & Wakeeld.
This year, volumes are
expected to rise 10-15%
to above US$1tn for the
rst time since 2007.
This comes after an
estimated 8.4% increase
delivered 2013 investment
sales of US$978bn.
Fuelling demand
The burgeoning aviation
and hydrocarbon sectors
in Oman are bringing
stability and growth to
the countrys property
market, according to
Cluttons. Due to heavy
investment by the
government in both
industries, the rm has
noticed a rise in demand
for residential and o ce
space from expatriate
workers relocating to
Oman for jobs.
Job surge
In order to meet
the demand, 52,000
additional construction
professionals will be
required annually in the
UK by 2018, according
to the Construction
Industry Training Board
(CITB). In addition, CITB
predicts around 340
surveyors per year will
need to be recruited.
Opinion
TO BE TRULY SUSTAINABLE,
ALL BUILDINGS NEED TO
HAVE A DEMOLITION PLAN
Michael Ulyatt MRICS Institute of Demolition Engineers
S
ustainable-construction literature
emphasises such things as carbon
footprint reduction and minimising
waste but it never elaborates on an important
part of true sustainability: deconstruction. To
deliver a complete sustainable-construction
agenda, deconstruction that has minimal waste
and environmental impact must become a core
aspect of planning, design, and construction
strategy and practice.
The demolition industry is already innovative
in its approaches to recycling, reuse and
reclamation from deconstruction. However,
although manufacturing advances have led to
the decreased use of non-renewable natural
materials, which is a positive step, it also means
that the use of manmade materials has
increased, and these are difcult and costly to
dispose of. Increasingly, building materials
have little or no recycling or reclaim use some
are even contaminated so incineration or
landll are the only options. And if landll is to
be phased out in the UK, as is proposed, there
will be even fewer disposal options, rising costs
and ever-increasing environmental concerns.
Hope rests in the hands of those who design
and develop the buildings of the future. All
building products are designed to fulfil a
function, but they also need to have a suitable
reuse after their normal life cycle has ended.
Modern buildings with stored-up waste
legacies abound, which will only increase as we
aim for environmental targets in construction
and use. Environmental targets should include
end-of-life impacts, and hopefully by extending
Building Information Modelling parameters to
include deconstruction data, designers and
end-users will become more aware of the legacy
impact of widely used products and processes.
Ultimately, good design practice must include
considering the end of life of all building
products, irrespective of their material base
or manufacture process. This will require a
seismic shift in the design and construction
mindset if we are to engender design change
that will deliver truly sustainable construction.
MICHAEL ULYATT is on the Institute of Demolition
Engineers management council.
demolitionengineers.net
LATEST NEWS
One thing I know...
THINK ABOUT FM
FROM THE START
David MacDonald MRICS,
director of strategic facilities
management, Turner & Townsend
Eective facilities management
(FM) is driven by a focus on space
as a contributor to e ciency. FM
professionals, therefore, should
be involved in projects at the
earliest opportunity to inuence
the buildings design to maximise
its long-term operational benet.
Whats your business tip?
Email editor@ricsmodus.com
LONDON OFFICE SPACE:
WHO IS SET TO DOMINATE IN 2014
Source: Deloitte London Crane Survey Winter 2013
38%
Technology, media
and telecommunications
27%
Financial
21%
Insurance
4%
Government
9%
Corporate
0.7%
Other
0.3%
Charity
12 ri cs. org
01. 11 // MODUS 09 03. 14 // MODUS 11
:PEOPLE POWER
THEORIES OF WORKPLACE DESIGN
Head Office: 01707 282 080 London Office: 020 3586 1344
www.pexhurst.co.uk
Commercial - Industrial - Education - Healthcare - Restoration
CMYK
5573 RICS Commercial 2013 Advert 180x116 v1 July/ August 13/05/13
13/05/13
Pexhurst
Helvetica Neue LT Std
Adobe InDesign CS5
Job: Artwork:
5573 June-July-August Advert 180x116 v1 AW.indd 2 13/05/2013 12:31
14 years ago Anchorman Insurance launched the Small Practice Scheme which at the time was instrumental in
driving down premiums and changed completely the way PI Insurance was purchased.
Guess what? Theyve only gone and done it again...
In partnership with a leading A Rated UK Insurer, Anchorman is proud to announce the launch of the SELECT
Professional Indemnity Scheme. With lower minimum premiums than ever before and the same rst class service
our clients have come to expect, the choice is simple.
Authorised and regulated by the Financial Services Authority
www.anchormaninsurance.co.uk 01837 55777
THE RETURN
ON HAPPINESS
HOW DOES AN OFFICE SHAPE
A BUSINESS? DOES SPACE
AFFECT THE BOTTOM LINE?
AND CAN A BETTER BUILDING
REALLY BOOST PRODUCTIVITY?
Words by Stuart Watson Illustrations by Jack Hughes
14 ri cs. org
A common element in
many modern oces,
breakout areas provide
a comfortable space
for sta to chat, relax,
think quietly or conduct
informal meetings
MODUS_MAR14_P14-19_Productivity_v2.indd 14 18/02/2014 14:39
THE RETURN
ON HAPPINESS
03. 14 // MODUS 15
Ofce productivity //
F
or the growing number of built environment
professionals studying the relationship between
buildings and organisations, the connection
between ofce design and business performance
is the Holy Grail. And if they can demonstrate that link
to nancial directors dithering over whether to relocate
their companies into a better space or refurbish their
existing accommodation, the argument would be over
in a moment. But productivity is notoriously difcult
to measure. How well is the company run? Has it got
the skilled people it needs to perform well? Are those
people satised and happy with their jobs? How many
of them argued with their spouses this morning? All
of those factors probably affect individual and group
productivity more than the ofces air-conditioning,
but that doesnt mean it has no effect at all. The
relationship between the physical environment and
the effectiveness of a workforce isnt an exact science,
admits Richard Kauntze, chief executive of the British
Council for Ofces (BCO). Ofce environments are
hugely disparate theyre not like a sausage factory,
where you can measure output in absolute terms. But
there is a lot of science that supports the argument.
Nigel Oseland has been studying the connection for
25 years rst at the Building Research Establishment
and now with his own consultancy, Workplace Unlimited.
He argues that its time to stop saying the link is too
difcult to prove, because the evidence already exists,
compiled by a number of different researchers over the
past century. Last year, Oseland reviewed more than 200
different research reports, but there was something of
a credibility problem in that the body of research as a
whole showed productivity gains ranging from 0.3%
to 160%, depending on the methodology and subject
under examination. Oseland analysed 75 of the most
robust reports, using a weighting system to take into
account the strength and relevance of the research,
and found that carrying out improvements in each of
the principal factors affecting employee performance
can produce productivity gains in the region of 2-4%.
Those gures cannot be added up to produce a total
gure, but Oseland calculates that together they can
improve productivity by more than 5%. And because
building costs are a relatively small part of a companys
operational expenses, he concludes that those savings
are more than enough to offset the entire construction
and operational cost of the building over its lifetime. >>
16 ri cs. org
to more complex issues that inuence behaviour, such
as controllability, workstation design and the layout of
the space. In a new building, some of the basic factors can
be addressed early on at the design stage: Its about the
quality of the environment in simple physical terms
light, height, temperature those aspects of the base
design are very important, explains Simon Rawlinson
MRICS, a partner at consultancy EC Harris and a
member of BCOs management executive committee.
Then, you have to consider if the oorplate supports
effective space planning and encourages a collaborative
ow of people with natural visibility across the space.
Buildings with large oorplates are often popular with
occupiers partly for that reason, but they also have
potential drawbacks in terms of lighting and ventilation.
The depth of the oorplate will determine whether or
not you can naturally ventilate the space [instead of
using air-conditioning]. Usually, it cant be done at more
Furthermore, Oseland contends that ofce occupiers
should be measuring their revenues per square metre to
determine the effectiveness of their property in the
same way that retailers measure sales per square foot.
The focus of our industry is on cost per square metre,
and if we use that it will always be about reducing cost,
he says. Lets stop thinking about our industry as
cost-cutting, and start thinking about it as generating
revenue and helping businesses.
Brian Thompson MRICS, head of strategic property
services at consultancy Babcock, produced a report on
workplace design and productivity for RICS in 2008.
He also believes that there is currently too much focus
on cost: The property profession is obsessed with cost
per square metre and per workstation, rather than the
output of people, because its easier to measure.
Thompson observes that in an economic environment
in which companies have been taking advantage of the
growth in the use of mobile technology to squeeze more
employees into buildings, its surprising that so little
attention has been paid to the effect this might have
on business performance. Kauntze adds that the effect
could be signicant in nancial terms: Property is a
relatively small proportion of the overall cost of a
business 15% compared to payrolls 85%. So if you
spend your 15% wisely, it can have a big effect on your
far bigger cost your people.
While the private sector is slowly emerging from
recession, this potential increase in efciency could be
particularly benecial in the public sector, where many
organisations both in the UK and elsewhere are still
tightening their belts. The UK government, for example,
has halted the signing of new leases on property and is
trying to drive more intensive use of space through its
workplace standard, which it claims saved 454m a year
between May 2010 and March 2013. Meanwhile, the Way
We Work programme is trying to ensure smarter working
so that more can be delivered with less. But if you only
squeeze down on the space, you can have an impact on
productivity so we are trying to make sure that isnt the
only factor, explains Bridget Hardy MRICS, workplace
transformation strategist for the Government Property
Unit in the Cabinet Ofce. For example, breakout areas
have been created in atria and more project spaces are
being introduced to enable civil servants to use their
ofces more effectively and intensively. And although
capital budgets for workplace improvements that might
improve productivity are tight, Hardy says that they
can generally be paid for by releasing space as part of
a rationalisation programme.
Design factors that have been shown to have an impact
on employee performance and wellbeing range from the
basic such as air quality, light, noise and temperature
The drive to open up spaces has
been poorly interpreted as open-plan,
without any regard to issues such as
concentration and condentiality
03. 14 // MODUS 17
Ofce productivity //
Lighting (potential change
in performance: up to 2%)
For optimum performance, the
lighting must be appropriate to
the task and situation. If the level
of articial illumination is the
same at the core of an open-plan
oce as it is by the windows,
some workers may complain
about dimness while others
suer from glare. Natural light
is also a factor: a 1980 study of
occupants in windowless oces
found increased levels of anxiety,
hostility and depression.
Noise (up to 1.7%)
Anyone who has ever worked in
an open-plan oce knows about
the potential for distraction and
loss of concentration caused by
ringing phones and colleagues
shouting across the room. The
increased use of mobile phones
and higher workstation densities
may be exacerbating this problem.
Temperature (up to 1.9%)
Many research projects over an
extended period of time show
that performance drops when
the subject gets either too hot
or too cold but the temperature
band for optimal performance is
wider for oce-based tasks than
for manual ones. A study in 1974
found that typewriting speeds
were around 40-50% slower
when temperatures rose from
20C to 24C.
Ventilation/air quality
(up to 1.7%)
Research suggests that around
a third of all sick leave is due to
symptoms caused by poor air
quality. In a 1988 survey of
around 4,000 space-planning
executives, carried out by the
Building Owners and Managers
Association, the worst problem
for most respondents was
heating and ventilation issues.
Controllability (up to 2.1%)
An individuals perception of
control over their environment
has a signicant impact on
self-reported productivity. A
report in 1998 by behavioural
scientist Adrian Leaman and
building physicist Bill Bordass,
concluded: In study after
study, people say that lack of
environmental control is their
single most important concern,
followed by lack of control over
noise. The report goes on to
say that many people oppose
the idea of open-plan working
because they will lose control
and privacy.
Furniture/workstation design
(up to 2.1%)
Many oce workers are likely
to spend almost a third of their
lives at their desks, and several
studies have found a correlation
between the introduction of
ergonomically designed furniture
and an increase in productivity.
It may also be the case that
poorly designed furniture
demonstrates a lack of concern
on the part of management,
which can negatively impact
on employee motivation.
Space (up to 4.4%)
Following the nancial crash,
many companies and public
sector organisations have sought
to reduce property costs by
increasing the density with which
they occupy buildings. In some
cases, more breakout space has
been provided within existing
oces simply by pushing desks
closer together. But while a
dense open-plan environment
may potentially foster greater
communication, it can also
hinder tasks that require more
concentration. No single layout
will suit all organisations or
functions best.
than 15-18m across, explains David Clark, a partner at
engineering rm Cundall and an expert on the design
of low-energy buildings. That is also true for daylight,
so you should limit your building width if you can.
However, since most improvements are likely to be
carried out on existing buildings, there are also measures
aimed at creating a more productive work environment
that can be incorporated as part of a refurbishment. For
example, when the Institute of Civil Engineers wanted
to create a refurbished ofce space in a 19th-century,
Grade II-listed building at 8 Storeys Gate in Westminster,
the designer, Black Architecture, included a range of
improvements to help increase employee performance.
According to managing director Paul Hinkin, these
include: a mixed-mode ventilation system that allows
workers to control the temperature and air quality by
opening windows, while still providing air-conditioning
for very hot or cold conditions; bulbs of different >>
:DESK JOCKEYS
THE FACTORS THAT DRIVE
OFFICE PERFORMANCE
Fluctuating temperatures,
excessive noise, lack of
privacy and constant
distractions mean that
open-plan workspaces
can be detrimental to
sta productivity
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brightness to provide more light for those sitting away
from windows; and a layout that promotes interaction
between people on different oors by incorporating
deliberate inefciencies to make staff pass through
communal areas to reach toilets and meeting rooms.
Current thinking holds that more breakout spaces
for social interaction within ofces boosts productivity,
particularly in the more creative and information-based
industries. Ken Giannini, a director at architecture rm
Scott Brownrigg, worked on the design of Googles
ofces in Victoria, which include a gym, a pilates studio,
two restaurants and massage rooms. Not that long ago,
it was all about cramming in as many desks as possible.
But these days, almost every client is more concerned
about things away from the desk amenities, breakout
areas and quiet spaces, he explains. For Google, the key
was creating a huge amount of variety: Generation Y
want to move around and work in different places.
Since ofces often accommodate a huge variety
of different companies, employing people to
perform a wide range of tasks, Nicola Gillen,
an architect and director at Aecom, says that no
single approach will t all situations. You need
variety, not just open space, she argues. And not
just informal space, but formal space, too. The
drive to open up spaces has been poorly interpreted
as open-plan, without any regard to issues such as
concentration and condentiality.
However, making the appropriate design changes
alone may not be enough. Breakout and meeting spaces
are only worthwhile if employees use them, so the
business attitude must also change in order to utilise
a space more productively. The nal piece of the jigsaw
is about staff engagement and change management,
explains Rawlinson, who claims that when EC Harris
moved to a new ofce in Kings Cross,
the business seized the opportunity
to not only save money, but improve
productivity, too and within a
year, the increased fee income had
offset the cost of moving.
Unfortunately, one of the reasons
there is so little comprehensive data
linking workplaces and productivity
levels is that on the rare occasion an
evaluation is carried out, its usually
linked to a move rather than being
conducted on an ongoing basis. To
remedy this, in 2010 Tim Oldman,
a management consultant with an architecture background,
created the Leesman Index to measure the effectiveness
of workplaces via a questionnaire, which asks employees
if their workplace enables them to work productively.
The research can be repeated annually, and the Leesman
team is gradually building up a database of post-occupancy
evaluations that could help to demonstrate the extent to
which a better ofce space offers ongoing improvements
in productivity, even after the novelty wears off.
According to Oldman, the older spaces consistently
score lower on the index, and he speculates that the new
ofces now being handed over to occupiers could show
diminishing returns year-on-year unless something is
done to continually evaluate and improve them. Often,
the built environment community delivers something
good, and is then told to come back in 10 years time, he
says. How do we stop these spaces drifting away on a
10-year write-down? That is the challenge for surveyors
who really understand the value of an asset and how
it changes over time: to build a relationship with the
occupier that is ongoing.
Traditionally, developers have
focused on delivering plain
vanilla workspace: that is cat A
BCO (British Council for O ces)
spec, with tenants given a
detached white box and left
to be creative. The focus is on
maximising desk numbers and
reducing communal wasted
space, with e cient open-plan
oorplates which tackles
property costs, but ignores the
much bigger issue of making
sure employees are productive.
Payrolls have always dwarfed
corporate property costs
in 1984, a study showed that
employee salaries were around
13 times building costs, which
implies that over the life of a
building a 13% increase in
construction costs would have
been justied if it increased
employee productivity by 1%.
Therefore, if we build more
productive o ces, its probably
worth the additional cost.
So why is now the time for the
property world to take note?
First, at around ve years, lease
terms are shorter than ever
before. Tenants want an exciting
workspace, but cant justify the
capital cost. Plus, a greater
share of the value lies in the
reversion ie with the landlord,
who increasingly needs to
maintain Grade A o ce rents
and reduce reletting risk.
Second, as the TMT sector
(technology, media and
telecommunications) grows,
there is an exceptional demand
for exible workspace. TMT
occupiers recognise that mobile
technology lets employees work
just as well away from their
desks. Plus, the ght for TMT
talent is particularly erce, so
innovative buildings can help
attract the brightest, most
productive workers. And dont
forget the impact on other
sectors: legal and nancial
service providers, for example,
increasingly want to emulate
their TMT clients style.
Finally, post-recession, the
sharp focus on corporate costs
remains. Its often assumed that
creative space will cost more,
but actually the opposite may be
true. Occupiers dont necessarily
want less space, they want
exible space that can provide
greater densities as sharing
becomes the norm.
Its these factors that are
driving developers to produce
thoughtful and stimulating
workspaces to respond to the
growing creative sectors, reduce
reletting risk and increase value
to tenants and, therefore, the
rent payable. The demands of
end-users should be absolutely
fundamental to building design,
rather than a supercial nishing
touch. In the end, developers
are still economic animals but
in the current climate, it may
well pay to be creative.
prptblog.com
@prptblog
Opinion
The demands of end-users should be fundamental to building design
These days, almost
every client is more
concerned about things
away from the desk
amenities, breakout
areas etc. The key is
creating variety
Of ce productivity //
18 ri cs. org
HOW
MUCH DOES
SPACE AFFECT
THE PRODUCTIVITY
OF STAFF IN YOUR
WORKPLACE?
Email editor@ricsmodus.
com or tweet
@modusmag.
THE trusted partner OF
THE HOMEBUILDING INDUSTRY
My advice
hits the spot.
Lee
NHBC Building Control Surveyor
and mixed martial arts ghter
To nd out more about the services
we offer, visit www.nhbc.co.uk or call
0844 633 1000
With the pace of change to Building Regulations,
it gives you condence to have people like Lee to
help you grapple with the challenges of compliance.
Lee and his surveying colleagues are on your side,
providing you with consistent performance and
interpretation of regulations nationwide.
H66a - Modus March - PP - Lee RHP_FINAL.indd 1 2/10/14 9:12 AM MODUS_MAR14_P14-19_Productivity_v2.indd 18 17/02/2014 11:52
THE trusted partner OF
THE HOMEBUILDING INDUSTRY
My advice
hits the spot.
Lee
NHBC Building Control Surveyor
and mixed martial arts ghter
To nd out more about the services
we offer, visit www.nhbc.co.uk or call
0844 633 1000
With the pace of change to Building Regulations,
it gives you condence to have people like Lee to
help you grapple with the challenges of compliance.
Lee and his surveying colleagues are on your side,
providing you with consistent performance and
interpretation of regulations nationwide.
H66a - Modus March - PP - Lee RHP_FINAL.indd 1 2/10/14 9:12 AM MODUS_MAR14_P14-19_Productivity_v2.indd 19 17/02/2014 11:52
08 ri cs. org
MINI has now added a business specification that saves your drivers 1,365 and has less impact on BIK tax.
The MINI Cooper D Countryman Business comes with MINI Navigation System, 17" alloy wheels and PEPPER Pack,
which includes Automatic air-conditioning and Rain Sensor & Automatic Lights-On. Not forgetting the rather
impressive figures of 64.2mpg (combined) and 115g/km of CO
2
, resulting in BIK as low as 18%.

To find out how to give your business an advantage, visit www.mini.co.uk/corporate
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MODUS_MAR14_P20-21_MiniAd.indd 20 17/02/2014 12:14
01. 11 // MODUS 09
MINI has now added a business specification that saves your drivers 1,365 and has less impact on BIK tax.
The MINI Cooper D Countryman Business comes with MINI Navigation System, 17" alloy wheels and PEPPER Pack,
which includes Automatic air-conditioning and Rain Sensor & Automatic Lights-On. Not forgetting the rather
impressive figures of 64.2mpg (combined) and 115g/km of CO
2
, resulting in BIK as low as 18%.

To find out how to give your business an advantage, visit www.mini.co.uk/corporate
or call 0800 777 113.
Official fuel economy figures for the MINI Cooper D Countryman: Urban 60.1mpg (4.7l/100km). Extra Urban 67.3mpg
(4.2l/100km). Combined 64.2mpg (4.4l/100km). CO
2
emissions 115g/km. Figures may vary depending on driving style
and conditions.
MINI Corporate Sales
MODUS_MAR14_P20-21_MiniAd.indd 21 17/02/2014 12:14
PEDRO ORTIZ HAS A
RADICAL SOLUTION
TO SAVE THE WORLDS
FASTEST-GROWING
CITIES FROM GRIDLOCK
AND SQUALOR. BUT ARE
WE READY TO LISTEN?
Interview by George Bull Photograph by Stephen Voss
P
edro Ortiz, like the cities he advises, rarely
stays in one place for long. On the day that
we speak, he is preparing to spend a month
travelling between Guatemala, Kigali, Dakar,
Nairobi and Monrovia ve metropolises that are
growing at such an unprecedented rate they are set
to double in size every 14 years, and much of it in
unplanned slums. There are a further 595 cities just
like this but Ortiz, a senior urban planner at the
World Bank, is on a mission to save them all from
gridlock and squalor before its too late.
Its the pace of urbanisation across Latin America,
Africa and Asia that makes this a race against time. Over
the next 20 years, some two billion people will swap the
countryside for the city as part of a trend that will make
75-80% of the worlds population city dwellers by 2050
a trend that Ortiz says governments have denied for
the past three decades. A way of trying to stop people
coming to the city is to not provide adequate services
for them but they will come anyway, he says. This is
the rule of development: it has been the rule for the past
30 years and will be the same for the next 30 years. And
because the administrations in these countries didnt
provide the necessary land or infrastructure, weve been
building slums instead of acceptable urban environments.
Ortiz believes trying to reverse this trend, while also
preparing these cities to be able to accommodate rapid
growth of 5% every year, is a challenge that has rendered
traditional metropolitan planning models obsolete. He
likens the traditional model of planning to a game of
darts, where the centre of the board is the heart of the
city surrounded by concentric circles of development.
Naturally, everyone wants to be in the best-connected
place, the centre, which creates a land market driven by
supply rather than demand what Ortiz regards as the
worst kind of market. So, instead of playing darts we
must play chess, he says: We must transform the orbital
model of metropolitan planning into a reticular one, where
every square on the matrix has a role and every piece has
a different strength. Then, you move the pieces according
to the overall strategy of the game.
The reticular is Ortizs trademark approach to city
planning, which he rst developed for Madrid in 1996.
At that time, Madrid was growing at a pace of 50% every
20 years but with no corresponding population growth.
That was the most interesting part, Ortiz explains. It
showed me that growth isnt only population, its also
wealth. The wealthier you are, the larger you want your
house to be, the more you consume in commercial centres,
and the better you want your hospitals, schools and
universities to be. So I had to invent a system that would
accommodate all that growth.
For years, Ortiz had a metropolitan plan of Madrid in
his ofce with actual chess pieces stuck to it: the king
was the centre, the queen was the airport, the castles
were strategic cities, and the bishops were interrelated
towns that made up the industrial and economic fabric.
There were 180 mayors in the region and Ortiz met with
all of them over six months. Each time, he would bring
out the map: Some of them didnt like it for example,
the pawns wanted to be kings, with airports and

>>
Interview //
22 ri cs. org
World-renowned planner
Pedro Ortiz has developed
a unique blueprint for the
worlds future megacities
MODUS_MAR14_P22-25_Pedro_v2.indd 22 17/02/2014 12:13
Interview by George Bull Photograph by Stephen Voss
03. 14 // MODUS 23
24 ri cs. org
universities. But slowly, they
realised that if they played their
role to the best of their abilities,
everyone would win.
The reticular, or the grid, is
not a new idea after all, its
the urban response that allowed
New York and Barcelona to grow
so rapidly during the industrial
revolution of the 19th century.
But what Ortiz has done is to
develop a new way of applying
the reticular that goes beyond
a rigid urban grid to function
as a exible framework at a
regional scale. He calls this the
Metro-Matrix, a concept that
allows the city to unpack in a
linear, sustainable fashion, by
encouraging multiple centres
to emerge such as housing
developments, airports and
commercial parks connected
by a network of public transport
and highways. Its this concept
that he believes will provide the
solution for developing cities
as long as theyll listen.
FORWARD PLANNING
NDjamena, the capital city of Chad, is growing at a rate
of 10% a year almost all in slums. Ortiz describes this
process as a cancer of the mechanisms of growth in a
city, and its easy to see why. If you look at the city using
Google Earth, you can see where the historic city centre
is because it has structure. Then, as you zoom out, you
can see the cells of the city start to distort into a kind of
magma creeping out into the countryside. The message
Ortiz is trying to get across to the governments he visits
is that this doesnt have to be inevitable no matter how
under-resourced they are. We must realise that upgrading
a slum is three times more expensive than doing things
the right way from scratch and it will never be as good,
he says. Even if administrations cant afford to put in
infrastructure or services, the most important thing
is to get development happening in the right locations.
Obviously, that requires negotiations with landowners,
or through compulsory purchase orders, but then you
can draw up plots and give those to the families that are
spreading to the city.
Ortiz calculated that NDjamena could provide plots
for 20,000 dwellings (each adequate for a family of ve)
through compulsory purchase with just 5% of Chads
annual income from oil. Often, the issue isnt a lack of
money but of political priorities, he explains. The most
difcult part of my job is the lack of governance in these
countries, rather than building highways or airports.
But inaction points to a stark future: In 30-40 years,
Chads oil income could have disappeared and NDjamena
will be left with a legacy of slums that will cost three
times more to upgrade. Instead of being a developing
city for 30 years, it will be developing for a century.
Ortiz came up against the same political inertia and
entrenched planning models in Madrid 15 years ago.
But like any good chess player,
his solution was to move one key
piece on the board to change the
game. In Madrid, he introduced
the M-45 highway, which is
linear and runs tangential to
the centre, linking two strategic
cities. Constructing this new
highway introduced the DNA
of the Metro-Matrix system
almost without anyone noticing,
relieving congestion in the city
centre while also opening up
connections between formerly
isolated suburbs. Now, Ortiz is
taking the same tack in Nairobi,
by introducing the commuter
train as the element that will hopefully redene the city:
The railway tracks are in a strategic position, and were
changing the circular structure of the city into a linear
one by creating centralities along the train line, he
explains. The reticular then comes from repeating
that pattern in parallel waves.
In the 19th century, what we now regard as developed
cities faced similar problems as the industrial revolution
attracted rural labour to cities that were not prepared,
which led to revolution and upheaval. But the speed at
which this is happening in the worlds 600 metropolises
means that the task now is immense so can we really
pull them back from the brink? What we can do is to
allocate this growth rationally, and use the reticular to
organise development in a way that can be improved in
the future, Ortiz believes. Plan the whole system, then
see what you can do rst with the money you have.
INSTEAD OF DARTS,
WE MUST PLAY CHESS,
TRANSFORMING THE
ORBITAL MODEL OF
CITY PLANNING INTO A
RETICULAR ONE, WHERE
EVERY SQUARE HAS A
ROLE AND EVERY PIECE
A DIFFERENT STRENGTH
Interview //
SMARTER
BUILDINGS
BMS IS THE MARKET
TO WATCH, SAYS BILL
WRIGHT, ECA HEAD OF
ENERGY SOLUTIONS
Over the next ve years, use of computer-
based Building Management Systems (BMS)
to control and monitor the mechanical and
electrical equipment in a building is set to
escalate, with predicted growth of almost
12%* in the global building automation and
controls market, according to recent analysis.
But how will this growth impact the UK?
The potential for an earlier BMS boom
was stunted by the economic climate, with
reduced public expenditure and a number of
construction projects put on hold due to a
lack of nancial support. But after falling to
below 1% growth in 2012, building retrot
and refurbishment in the UK is starting to
move again. Renovation in the non-domestic
market is expected to rise by up to 2% over
the next two years and we believe it will
continue to grow at an accelerated rate
beyond that.
POSITIVE SIGNS
There is great potential in both the domestic
and commercial BMS markets. The price of
basic BMS has come down, while capability
has improved meaning that its now much
better value for money. Also, BMS is cheaper
to install than a traditional relay-type system,
and the implementation of smart metering
and the Smart Grid is likely to have a further
positive impact, as building controls will
need to interact with the energy supply.
As well as energy management, there is
a noticeable trend toward the integration
of technology and applications to centrally
manage lighting, security, safety and HVAC
(heating, ventilation and air-conditioning)
too. With full data and control over all
aspects of its operation, facilities managers
are much better able to operate a building
at maximum eciency.
MARKET DRIVERS
Under the governments Environmental
Reporting Guidelines, which were introduced
on 1 October 2013, all FTSE-registered
companies must declare their greenhouse
gas emissions, energy consumption and
other environmental factors in their annual
reports a step that will undoubtedly fuel
BMS installations. Also, looking ahead, the
requirement for all new homes to be zero-
carbon from 2016, and all commercial and
public buildings by 2020, will further this
trend. And, of course, the universal shift
to digital technologies will see increasing
numbers of consumers reaching for the
latest innovations.
As a result, the opportunities for working
with BMS look good but there remains a
national shortage of engineers and skilled
operatives who are appropriately trained
and experienced in this area.
For the gold standard, hire an ECA
member on your building project:
Work guaranteed by ECA
Thoroughly vetted
Rigorously inspected and tested
Working to the latest standards
Safety compliant and/or SSIP assessed
Adhere to ECAs Code of Fair Trading
Full support and backing of ECA
Visit eca.co.uk to nd an ECA contractor
in your area.
Free technical helpline
Free H&S advice
Free subscription to ECA Today
ECA website login for exclusive
member-only content
Access to ECAs BIM and Energy
Solutions e-forums
Discounted BSI and IET publications
Preferential rates on training
Call ECA Membership on
020 7313 4800 quoting RICS 4,
or visit eca.co.uk/client.
:BUILDING SERVICES
CONTRACTORS
YOU CAN TRUST
:JOIN ECA FREE AS
A CLIENT ASSOCIATE
To nd an ECA Member rm that has
expertise in the installation of BMS, use
the advanced search function on the ECA
website: eca.co.uk/advanced-search.
You can also join our free Client Associate
scheme to benet from a wide range of
support and guidance on BMS installations.
Visit eca.co.uk/client.
*
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Advertorial //
FINDING TENANTS FOR TRICKY,
UNUSUAL OR UNWANTED SITES
DEMANDS INNOVATIVE AND
CREATIVE THINKING. BUT WITH
COMMERCIAL SPACE NOW
OFTEN AT A PREMIUM, SOME
ENTERPRISING PROPERTY
PROFESSIONALS ARE RISING
UP TO THIS CHALLENGE
Words by Simon Creasey
26 ri cs. org
Space innovators //
I
ts early afternoon on a Saturday in
mid-December, and the main shopping
strip in Reading is teeming with
consumers on the lookout for a
Christmas bargain. For retailers, its the
busiest time of year; however, the corridors
inside the towns Friars Walk shopping centre
are deserted and its eerily quiet. Suddenly,
without warning, the centre comes to life as
hordes of the living dead emerge to battle
against the elite Zombie Bashing Unit.
The shuffling zombies are professional
actors, and the zombie police are bloodthirsty
horror lm fans who have each paid 139 to take
part in The Mall a participatory experience
organised by a company called Zed Events. The
chosen battleground, Friars Walk, is scheduled
for demolition, and will be replaced by a
brand-new mixed-use development, which
received planning permission in December
2013. But while the derelict property sits empty,
the site owners are generating additional
income by renting it out to Zed.
Although this is an extreme example,
immersive zombie experiences are just one of
many creative approaches landlords and
surveyors are employing to ll vacant land and
properties. Sites can be empty for any number
of reasons: it might have been earmarked for
future development, which is currently going
through the lengthy planning process, or
perhaps it has a problematic footprint, unique
characteristics or is in a challenging location.
But whether its a derelict shopping centre, an
empty business park or a redundant military
bunker, there are often all kinds of occupiers
queuing up to take the space, says Dean Speer
MRICS, partner at Myddelton & Major in
Salisbury. With a difcult property, you have
to offer the opportunity to the market, and
explore how different [tenant] requirements
could be accommodated in different ways,
Speer explains. Sometimes, you have to consider
the problem from the other end: so rather than
thinking about who would want a space, think
about who you could change a space to suit.
As an example of this, Speer cites a recent
piece of work he undertook for a client who
bought a site from the Ministry of Defence
(MOD), which included a number of Second
World War underground storage bunkers.
They immediately lent themselves to
long-term storage space, because of how
they were constructed, but you couldnt
drive a van into them they had to be
serviced by tunnels and narrow gauge
railways. We took the blinkers off,
thought about all the possibilities
and then approached parties we
thought might be in the market for
that type of space. The strategy
paid off, and the bunkers were
eventually let on long-term
>>
Clockwise from above:
a disused warehouse
where Virgin Media lmed
its TiVo commercials;
a character in a Zed
Events zombie experience
held at the disused
Friars Walk shopping
centre in Reading;
a lab at Discovery Park,
a scientic research
site that has become
popular with lm and TV
production companies;
the interior of Friars Walk;
inside the Harris + Hoole
coee shop in Uxbridge
MODUS_MAR14_P26_29_SpaceInnovators_v5.indd 26 18/02/2014 15:30
FINDING TENANTS FOR TRICKY,
UNUSUAL OR UNWANTED SITES
DEMANDS INNOVATIVE AND
CREATIVE THINKING. BUT WITH
COMMERCIAL SPACE NOW
OFTEN AT A PREMIUM, SOME
ENTERPRISING PROPERTY
PROFESSIONALS ARE RISING
UP TO THIS CHALLENGE
T
emporary has become something of a
buzzword in construction and property.
Transient structures present new and
interesting ways to plan, cost, construct and
use buildings but what is their advantage over
permanent bricks and mortar? The most familiar forms of
temporary buildings stay for only a few weeks or
months, and are then removed when no longer needed.
These are ideal for one-off events, or to house staff or
stock while an old facility is demolished and a new one is
built. They also allow a client to test a location to assess
how successful a permanent outlet would be.
However, temporary is now taking on new forms.
A key development is the demountable building, which
is currently being used in Qatar as the country prepares
to host the 2022 FIFA World Cup. Qatar doesnt need
all the venues its building for the World Cup, so some
elements will be dismantled after the event and shipped to
emerging countries, where they will leave lasting
legacies, explains Barry Winterton MRICS, projects
director at Franklin + Andrews. These buildings are
quite different to standard temporary buildings that are
removed and never used again, or moved continuously
from location to location, he adds. Similarly, the Rio >>

STEP
INTO
THE
VOID
08 ri cs. org
Space innovators //
Clockwise from above:
members of the elite
Zombie Bashing Unit
at Zed Events zombie
experience in Friars Walk
disused shopping centre
in Reading; the former
army camp at Penhale in
Cornwall, which had to be
sold at auction due to its
unique properties and
range of complexities;
the rundown interior of
Friars Walk has proved
the ideal location for the
zombie events; Brad Pitt
as Gerry Lane in World
War Z, part of which was
lmed at Discovery Park
in Kent; some vacant
buildings are being
oered to small and
upcoming businesses
on a temporary basis
while a permanent
occupier is found
Opposite page, top:
a former MOD storage
bunker, which demanded
a degree of imagination
to nd an occupier;
Opposite page, below:
inside one of Harris +
Hooles quirky coee
shops, which is styled to
match the surroundings
03. 14 // MODUS 29
Space innovators //
leases to tenants with very specic storage
needs that were perfectly matched to the
unique characteristics of the space.
But while quirky buildings can present a
greater challenge in terms of nding potential
occupiers, uniqueness can also have its merits
as the owners of a business park in Kent
discovered. In 2012, the consortium Discovery
Park acquired the former Pfizer site in
Sandwich, to turn it into a hub for science and
technology companies. When it was brought
to the market, the park attracted a wide range
of tenants, but a lucrative upside that the new
owners hadnt anticipated was interest in the
site from lm and TV production companies.
After a Discovery Park employee had a
chance encounter with someone who worked
in the UK lm industry, the owners registered
the premises as available for hire to lm crews
with the Kent Film Ofce. Within a couple of
weeks, Derren Brown, who was looking for
a vacant lab to stage one of his stunts, spent a
weekend lming at the park, recalls Discovery
Parks estate manager Andrew Ronchetti. From
there, word got out and we had a visit from the
main location manager for World War Z.
Discovery Parks lab space was used to lm the
movies dramatic climax and, since then, the
BBC Top Gear crew, numerous independent
lmmakers and the team behind the Anglo-
French Sky TV drama The Tunnel, have all made
use of the sites unique facilities. Ultimately,
the aim is to ll all of the vacant ofce space
with permanent tenants, but until then the
nancial rewards of hiring out the site are worth
it, particularly for bigger budget productions.
Leasing out empty or problematic space
for lm and TV shoots is an option that has
also been exploited by vacant property
management company Camelot, according to
its marketing manager Fiona Hanley: In the
UK, weve coordinated several lm shoots for
commercials and TV series, including the
BBC comedy Some Girls, which was shot at a
former school pending sale; Virgin Medias
TiVo commercials, which were set at an
unused warehouse; and a VO5 commercial at
a former British Library storage unit, which
was pending demolition prior to regeneration.
As part of its service offer, Camelot oversees
insurance and the drawing up of contracts on
behalf of the property owner or the surveyor
tasked with managing a building.
Furthermore, Camelot also offers a workspace
solution to property owners targeted at
start-ups and SMEs (small and medium-sized
enterprises) looking for short-term leases:
This involves us managing a oor or a building
where a long-term tenant hasnt yet been
found, and setting up a number of short-term
leases and contracts, Hanley explains. It means
that the property is maintained and utilised,
but also the owner can continue to earn revenue
while a permanent use is found.
SINGULAR SITES
For the property teams of some organisations,
dealing with challenging commercial space is
part of their day-to-day jobs. The Defence
Infrastructure Organisation (DIO), which is
responsible for the management and
maintenance of MOD land and property,
oversees around 230,000 hectares of land and
21bn worth of assets worldwide. As the UK
military has been signicantly downscaled in
recent years, the DIO has been tasked with
selling any surplus land and property on the
open market but due to the
unusual nature of the organisations
portfolio, this presents numerous
challenges. The sale of a 16-hectare
former army camp in Penhale, Cornwall,
particularly illustrates the complexities
of the task: As well as having former
owner legal issues that had to be resolved,
the site wasnt allocated for development
and was designated, among other things, a
Special Area of Conservation and a Site of
Special Scientific Interest plus it was
bombed in the Second World War, explains
DIO estates surveyor John Taylor MRICS.
The site also had old lead mine workings
underneath, a requirement for future public
footpath access, and the buyers had to sign a
covenant not to make any electronic noise.
As a result of its unique properties and
associated complexities, Taylor says that it was
almost impossible to value the site, so it was
decided to sell it by public auction, with a price
of 1.5m achieved in September 2010. Exactly
how the new owners will use it remains to be
seen but it shows that regardless of how
quirky a property or piece of land may be,
theres always a potential suitor out there
searching for that type of space.
In fact, a growing number of conventional
businesses are actively seeking out slightly
out-of-the-ordinary commercial space for
example, to house a temporary pop-up shop
or click and collect lockers. Sometimes, its
because the company simply wants to stand
out from the crowd an approach embraced
by the fast-growing UK coffee chain Harris +
Hoole, according to its property director
Thomas Springett MRICS. Operating in a
highly competitive marketplace, the chain,
which is backed by supermarket behemoth
Tesco, is looking to create stores that are
completely different from what consumers
have come to expect. Rather than standardising
the layout and interiors of our shops, we tailor
the appearance of each shop to its surroundings,
Springett explains. Our criteria are simple
when it comes to looking at spaces: we require
a property with power and water supplies.
Beyond this, were open-minded about
viewing all types of properties, providing that
were happy there is a coffee market in each
location. And as a result, Harris + Hoole is
willing to consider properties and locations
that might be dismissed by other retailers.
Whatever the reason for a property void,
the good news is that for every empty unit or
slither of land there are likely to be occupiers
such as Zed Events or Harris + Hoole that are
willing to consider a wide variety of options.
Its just a case of keeping an open mind,
thinking outside the box and matching the
right tenant with the right property even
if that does mean allowing zombies to run
riot through your building.
The property is utilised
and maintained, and the
owner can continue to
earn revenue while a
permanent use is found
I
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30 ri cs. org
Public space
OR
Private space?
THE INCREASING CORPORATE CONTROL OVER OUR PUBLIC REALM IS THE
SUBJECT OF HEATED DEBATE. KATIE PUCKETT CONSIDERS THE IMPACT OF
THIS WIDESPREAD, RECESSION-INDUCED TREND
In 2011, Occupy activists
were legally prevented
from entering Paternoster
Square, London, which is
entirely private property
MODUS_MAR14_P30-33_PublicPrivateSpace_v3.indd 30 18/02/2014 17:00
03. 14 // MODUS 31
Privatisation //
T
he Occupy movement may have yet to topple
global capitalism, but its four-month
encampment outside St Pauls Cathedral
did raise awareness of something else:
the growing power of private corporations
over apparently public space. Originally, the protesters
intended to pitch their tents outside the London Stock
Exchange at Paternoster Square, but were swiftly moved
on when the owner secured a court injunction. It turned
out that this space was actually private property, which
the public use only as a privilege and that privilege
may be revoked at any time.
The private ownership of public spaces is not a new
phenomenon; the UK has always been a rich tapestry of
leaseholds and freeholds
held by landed estates,
nancial institutions, and
private and public sector
organisations. But what
is new is the large-scale
management of the public
realm by private companies,
and the ambiguity over
whose rules apply in any
given space. This has been
the subject of significant debate in recent years, as
privatised open space has become the default model on
large developments and the genuinely public realm has
shrunk. The earliest examples were Londons Broadgate
Centre and Canary Wharf, developed in the 1980s for the
nancial services boom. More recently, swaths of UK
cities have come under private management, from plum
waterside spots in the capital,
such as Paddington Basin and
More London, to the major new
districts at Kings Cross and the
Queen Elizabeth Olympic Park,
and open-air shopping centres
including Bristols Cabot Circus
and the 42-acre Liverpool ONE.
Theres also a growing number of
Business Improvement Districts
an idea imported from the
US, where local businesses pay
for improvements or services
such as cleaning or security.
Supporters of privatising
public space argue that it doesnt
matter who is responsible for an
area, as long as it is maintained
properly and managed with the community in mind. And
its true that landowners and businesses have a greater
interest and deeper pockets than local authorities when
it comes to keeping spaces clean and putting on events.
But critics fear that privatisation suppresses democratic
freedoms, pointing out restrictions on cycling or taking
photographs, and an often overbearing security presence.
Ironically, the privatisation of public spaces has
been driven, in part, by a growing awareness of their
importance, as well as the rise of placemaking as a
mainstream concern for developers. The ambiguity stems
from a deliberate move away from enclosed shopping malls,
which were obviously private property, towards mixed-
use developments, where integration into the urban street
pattern is considered key
to economic and social
success. The other factor is
that, as public sector
f undi ng fal l s, l ocal
authorities are unable to
maintain spaces to the
desired standard. In the
past, it was assumed that
on compl etion of a
development, the local
authority would adopt the streets and public spaces
surrounding it. The landowner still owned the subsoil
beneath, but the council owned the tarmac and was
responsible for cleaning it, policing it, lighting it and so on.
But over the past decade, cash-strapped councils have been
more than happy to let developers do this themselves.
Paul Wilcock MRICS, a director at Aecom, says there has
been a sea change in developers attitudes, and that
alternatives to adoption are now always at least discussed
on medium to large schemes. Before, there was an
assumption about what developers did and what local
authorities did, he explains. But as money becomes
tighter, people are looking for innovative ideas. Rather than
paying the local authority an adoption fee, they see it as an
opportunity to not only save, but to make money.
This is not only the case in cities Wilcock says that
similar conversations are taking place on major housing
developments in Alconbury, Cambridgeshire, and
Fareham in Hampshire. And surveyors are now expected
to advise clients on the costs and benets of all the options.
The bottom line is that a building is more likely to let if
there is good-quality public realm next door, says Alex
Davey MRICS, partner at Gardiner & Theobald. Public
spaces can be as much of an attraction to occupiers and
owners as the buildings themselves. For developers
>>
Local authorities are
handing the public realm
to the private sector, and
theyre handing over our
democratic rights
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32 ri cs. org
YES
DANIEL
MOYLAN
councillor for
Royal Borough
of Kensington
and Chelsea, and
board member
at Transport
for London
The increasing
privatisation of
public space is a
matter of concern.
I think people are
entitled to know
when they are in a
public space and
subject to the
general laws of the
land, or in a private
space and subject
to additional
regulations and
private enforcement.
But drawing the
line between truly
private space and
private space that
is masquerading as
public space can
be a challenge. Its
easy enough when
youre in a shop,
for example, which
is clearly private
property, and its
even easy enough
in an enclosed
shopping mall
but when large
outside spaces are
policed by private
companies, which
have the right to
exclude people,
that naturally
discriminates to
some extent against
the poor and
vulnerable. People
may say its okay
because they dont
like beggars on the
streets, for example
but I wouldnt be
one of those.
Traditionally, local
authorities adopted
new roads and
public spaces and
the rates income
covered the costs
of maintenance.
But the link between
development and
rates income has
largely broken down,
despite a limited
attempt by this
government to
revive it. Its much
easier for local
authorities to
privatise the roads
and spaces so that
the maintenance
burden stays with
the private sector
although when
I was responsible
for planning in
Kensington and
Chelsea, we did
insist that the
highways in new
developments
were adopted.
Its a matter of
principle, but its
easier to do here,
where development
is very dense and
the new roads are
short, than it may
be where large new
estates are being
constructed.
looking at a long-term investment, managing the spaces
gives them control of the maintenance and upkeep.
Its about risk, adds Philip Black FRICS, UK head of
public sector at EC Harris. The commercial value of a
scheme relies on maintaining the quality of the environment.
If youre a developer, why would you want to trust that to
the public sector?
For local authorities, this is a way of securing good-
quality public realm without any additional burden on the
taxpayer. At Southwark council, the decision to either
adopt new spaces or to leave them in private hands depends
on a range of factors, including cost, says its head of
property Jeremy Pilgrim MRICS. On large regeneration
projects, such as at Elephant & Castle and the Aylesbury
Estate, developers must provide and maintain public realm
as a planning requirement and as part of the developer
agreement. Council resources are not innite, he says, so
partnerships and trusts can be a positive way of increasing
open space and maintaining high standards.
ACCESS ALL AREAS
Privatising public spaces isnt the only answer. Grosvenor,
for example, owns and manages 300 acres across Mayfair
and Belgravia, and has developed an innovative funding
model with Westminster City Council to improve the
areas streets. We had some lovely buildings, but the
streets were not so great, explains Nigel Hughes FRICS,
estate surveyor for Grosvenor. The problem was that the
streets were managed by Westminster, which couldnt
afford to make the necessary investment. So in 2007,
Grosvenor and the local authority signed a joint agreement
that saw the council use 7m of low-interest loans to
provide initial funding for improving two streets, which
Grosvenor will repay ve years after the works completion.
On the other hand, for Grosvenors mixed-use
development, Liverpool ONE, the intention wasnt to
:GROUND
CONTROL
SHOULD WE BE
CONCERNED ABOUT
THE PRIVATISATION
OF PUBLIC SPACE?
improve what was there but to create a new, dramatically
different piece of city centre. There, Grosvenor manages
the whole site, with a 250-year headlease from the council:
For our investment to work, perceptions of the city had to
change and the management of public spaces was crucial,
as shoppers make decisions based on the environment,
says Miles Dunnett MRICS, head of asset management.
But this arrangement was controversial, with locals fearing
the site would be exclusive. Thats a difcult argument to
make now, says Dunnett. There are no gates or boundary
lines: you cant even tell youre in a different space, other
than that its cleaner or better quality. Yes, there are
uniformed staff, he adds, but they are there to greet visitors
and offer information, rather than to enforce the rules.
Aecoms Wilcock
points out that the
commercial success
of a development
relies on it being as
open and accessible
as possible. Why
would a developer
want to make a space
exclusive? Theyre in
it for the long term,
so there wouldnt
be any benefit in
upsett i ng l ocal
people. But does relying on the goodwill and business
sense of developers offer sufficient protection of our
rights? Private owners may not want to exclude or over-
regulate a space, but the fact is they could if they wanted
to. And developers inevitably prioritise prot over other
motives. So do we really want our city centres to be
managed solely in line with commercial objectives, rather
than wider civic concerns?
The commercial value
of a scheme relies on
maintaining the quality
of the environment. Why
would you want to trust
that to the public sector?
03. 14 // MODUS 33
Privatisation //
NO
MATTHEW
CARMONA
professor of
planning and urban
design at the Bartlett
School of Planning,
University College
London
Theres a huge
diversity of spaces,
particularly in big
cities like London,
and private and
public have always
worked alongside
each other. My
research shows
that users of public
space care less
about who owns a
space, and much
more about their
experience of using
it. Privately owned
or pseudo-public
spaces are often
just as vibrant as
many public ones,
and although there
are restrictions on
privatised spaces,
there are often
restrictions on public
ones, too for
example, there are
many restrictions
in London parks.
Whats important
is that the strictures
dont become petty
or needless. The
time to guarantee
the rights of users
in privatised spaces
is when planning
permission is given,
because afterwards
its too late.
Generally, local
authorities dont
use this power
very well: theyre
interested in
whether or not a
space is safe, clean
and accessible, but
they wont consider
whether people can
play football, take
photographs or
cycle through it. My
research suggests
that theres a strong
case for a charter
of public rights
and responsibilities
that would apply
everywhere, which
would be enacted
through either
national legislation
or local policy.
This is the point made by photographer John Davies, who
runs the Our Ground website documenting the privatisation
of space in Merseyside. In subtle ways, the use of a public
space changes so that nothing gets in the way of the
consumer, he says. Its different from the experience on a
traditional high street, because people deemed antisocial or
distractions to shoppers arent welcomed. Anna Minton, a
campaigner who published a book on this subject in 2009,
adds: Liverpool ONE is a highly controlled, high-security
environment. But Im not saying it isnt popular. She
blames local authorities for shirking their responsibilities:
Theyre handing the public realm over to the private
sector, and handing over our democratic rights.
An alternative now regarded as a potential model for
development elsewhere is Kings Cross, where 40% of the
site is public realm. After much negotiation, it was agreed
that developer Argent would retain public spaces such as
Granary Square, while Camden council adopted the street
network. This is for reasons of both practicality and
principle: a local authority has greater powers to manage
streets than a landowner would towing illegally parked
cars, for example. But also, as Argent director Robert Evans
FRICS points out, the development comprises 67 acres of
central London entirely owned by a private entity: Having
a street network to punch through that private space and
interact with it makes sense for the civic good of the city.
Ultimately, however, Evans takes the pragmatic view that
its the quality of public spaces thats important, not who
runs them. I defy anyone to walk into Granary Square and
not consider it a public space, he says. It wasnt open to the
public and now it is. It just happens to be very clean and
managed by uniformed staff. Whats not to like? And if
Occupy decided to pitch up, would Argent welcome them,
too? Theres a difference between protest and occupation.
What about the rights of the people who want to use
Granary Square but cant because of people in tents?
I
m
a
g
e
s

A
l
a
m
y
,

T
h
r
e
e
P
a
n
c
r
a
s
S
q
u
a
r
e

G
M
J
Liverpool ONE
shoppers can take
a break in Chavasse
Park, which was
recently awarded
a Green Flag for its
excellent upkeep
and facilities
Pancras Square is
managed and carefully
maintained by Kings
Cross Estate Services
DR VANESSA
LAWRENCE
Member profle
34 ri cs. org
been an incredible journey: the staf at OS
did an outstanding job of understanding
the changing market and modernising the
data structure, and it was a privilege to lead
them. OS was a 200-year-old business that
had never been protable, but we now have
annual prots of more than 30m and our
protability grows every year.
We make around 10,000 changes a day
to the map of the UK. Our topographical
information is accurate to within 40cm,
and we ensure that we have at least 99.6%
of signicant real-world features on the
mapping database within six months,
exceeding government targets. We provide
geospatial data to three markets: the public
sector, the private sector and our leisure
customers. Alongside our catalogue of
iconic paper maps, its incredible how
many people now use our digital products,
including our mobile app OS MapFinder.
Every weekend, around 3m people use our
digital products to help with anything from
planning a walk in the country to locating
a restaurant. Accurate, reliable geospatial
information is of enormous economic
benet to a nation, and we now have an
international division to export our
services worldwide, providing advice
at the highest levels of government.
I have a very full diary, but I always try
to be at our head ofce in Southampton
every Monday to chair our executive board
meeting. The rest of the week, I could be at
external meetings to discuss the needs of
our many customers throughout the UK,
at a solutions meeting for a multinational
corporation, or working for Ordnance
Survey International. Im a patron of
several charities, including MapAction,
which is part of the rst response network
for international crises such as the recent
catastrophic oods in the Philippines.
MapAction is always looking for more
volunteers, and there are many young
people from the geospatial industry who
get involved with their work.
During my time at OS, we have seen
a massive revolution in the use of
geospatial information. We are always
looking for new ways of collecting data,
and use UAVs (unmanned aerial vehicles)
to gather information where its too
dangerous to send a surveyor for
example, to monitor clif erosion on
the east coast. Many of us at OS have
backgrounds in satellite technology, and
we were the rst organisation to fulll
OGC (Open Geospatial Consortium)
standards. At present, theres a limit to
how much satellites can be used to detect
change because of cloud cover, but we are
continually experimenting to nd new
ways of using satellites in the future.
Im privileged to have received several
honours, including Honorary Fellow of
the Royal Academy of Engineering and
Honorary Colonel of 135 Independent
Geographic Squadron Royal Engineers.
As organisations, RICS and OS share
similar values, and we always encourage
our network of around 250 eld surveyors
to look out for professional development
opportunities within RICS.
ordnancesurvey.co.uk
mapaction.org
I was a very average student at school,
but I had a wonderful geography teacher,
Mrs Dover, who was inspirational, and
from an early age I wanted to be a geographer.
Once Id got my BA degree in geography
at Shefeld University, I worked for the
educational publishers Pearson which is
where all my business training came from
that I still rely on today. Later, I was lucky
to be ofered a scholarship for my MSc in
satellite earth observation and remote
sensing at Dundee University. Pearson
allowed me time of to study, and I spent a
fascinating six months travelling around
Japan, Australia, New Zealand and North
America, looking at how geographical
information could transform peoples
lives. After 10 years at Pearson, I worked
for the IT company Autodesk for four and
a half years in a global role that included
looking into how geographical information
underpins economies.
When the role of director general at
Ordnance Survey (OS) came up, the chief
surveyor of the Cayman Islands, which is
where I was at the time, insisted that I
apply. Id never have put myself forward
otherwise, and it was a massive surprise to
be ofered the job. My role was clearly set
out: OS was a highly respected organisation,
but the world was moving from mapping
towards digital information, and I had to
make OS suitable for the future customer,
while still preventing it from being a drain
on the public purse. The past 13 years have
Director general and chief executive,
Ordnance Survey
Interview by Cherry Maslen Photograph by Glen Burrows
Accurate, reliable
geospatial information
is of enormous economic
benet to a nation
MODUS_MAR14_P34-35_MemberProfile_v2.indd 34 17/02/2014 12:20
Mapping //
Dr Vanessa Lawrence
FRICS advises the
UK government on
mapping, surveying
and geographic
information
03. 14 // MODUS 35
MODUS_MAR14_P34-35_MemberProfile_v2.indd 35 17/02/2014 12:20
K
E
E
P
I
N
G
WITH EVER-SMALLER HOMES, EVER-MORE
POSSESSIONS AND AN EVER-GROWING
ONLINE RETAIL SECTOR, ITS NO SURPRISE
THE SELF-STORAGE SECTOR IS THRIVING
Words by Brendon Hooper Illustration by Lucy Vigrass
S
A
F
E
MODUS_MAR14_P36-39_Storage_LawAdvice.indd 36 17/02/2014 13:48
03. 14 // MODUS 37
B
right yellows, vivid blues and
blazing reds: you cant miss the
faades of self-storage centres.
Inside, behind the uniform rows
of padlocked doors, boxed-up items are
stacked neatly and securely: precious
family heirlooms that people cant bear
to throw away, household possessions
waiting to be moved to a new home and,
increasingly, goods ready to be sent to
customers around the world.
Self-storage is traditionally associated
with the domestic market, but now
people are using it for a greater variety
of reasons. In particular, theres a growing
trend for businesses to rent space: 42%
of occupied self-storage space now
comes from businesses, up from 36%
in 2010, according to the Self Storage
Associations (SSA) annual UK survey,
compiled by Deloitte Real Estate. Ollie
Saunders MRICS, a partner and head of
self-storage at Deloitte, believes there are
two reasons for this growth: Currently,
residential transaction volumes in the
UK are lower, so were naturally seeing
a higher percentage of commercial
self-storage transactions, he explains.
But alongside this is a growing need for
businesses especially start-ups or
internet retail entrepreneurs to keep
their stock in a exible storage space.
Saunders has been involved in the
self-storage sector since 1997. He helped
advise Big Yellow on the funding of their
rst stores in the UK market 15 years
ago, when the sector was relatively small.
Now, there are more than 400 self-storage
companies in the UK operating around
800 facilities roughly the same as the
rest of Europe put together with large
operators, such as Safestore, Big Yellow
and Access, dominating around 40%
of the market. For most self-storage
customers, moving home remains the
primary motivation to rent self-storage
space, but for small business customers
such as online retailers, or those selling
and trading items on eBay or similar
websites the exibility, short notice
periods and low overheads ofered by
the self-storage industry are increasingly
attractive. Ten years ago, retailers may
have rented storage space in a secondary
location on the high street to store
their goods, says Andy Brandwood, UK
operations director at Safestore. Now,
their shop is online and all they need
is a secure storage space, which can also
double up as a convenient location to
distribute from.
Founded in 1998, Safestore is the largest
operator in the UK market. In 2005,
the company had 74 centres this has
since risen to 134, plus a further 25 in
Paris. Unsurprisingly, operators such as
Safestore have been keen to capitalise
on the fast-changing business needs of
online retailers, who may require a range
of storage unit sizes in the run-up to high
sales periods, such as Christmas. Indeed,
self-storage can also be ideal for smaller
businesses to reduce overheads, as staf
can pack, manage and distribute items
from their unit, while rents, maintenance
fees and taxes can all be managed in a
single monthly bill.
With more business and domestic
customers considering self-storage space
than ever before, the siting of a facility can
be crucial but this doesnt always mean
the bigger and more noticeable it is, the
better. It used to be very important to have
a highly visible storage building on a main
trunk road to capture peoples attentions,
says Brandwood. But today, most customers
nd out about self-storage on the internet,
and are perhaps more interested in how
close and accessible the self-storage facility
is. This growing online interaction is
being aided by the development of
smartphone apps that make it even
easier for customers to gauge the kind
of self-storage unit they might need, and
then reserve space, such as Big Yellows
Space Kit. Getting a prime spot by a main
road can be pretty expensive, so it has to
pay the rewards, Saunders adds. The old
mantra of location, location, location
is still crucial, but now more operators
are realising that their online presence
is just as, if not more, important.
As business customers increasingly
turn to self-storage as a exible solution
for diversifying storage needs, awareness
of self-storage as an everyday domestic
service also seems to be rising, with
the average length of stay among UK
customers almost doubling since 2007 to
41 weeks in 2012. Its useful to compare
the awareness of the service to the US,
where the industry is far larger and more
developed than in the UK or Europe.
The SSA estimates there are more than
48,500 self-storage facilities in the
US, which generate an astonishing
US$24bn (14.6bn) in annual revenues.
Here, self-storage is considered to be
much more of a lifestyle product, and is
used to store an ever-growing number of
personal possessions, such as seasonal
sports equipment, or to store documents
and other ofce essentials when expanding
a business. As the fastest-growing sector
of the US commercial real estate industry
during the past 40 years, self-storage is
even considered by some investors to be
recession-proof.
In the UK, perhaps one signicant
inuence is the lack of storage space at
home. A recent RIBA report noted that
the average size of a new house in the
UK is now 76m
2
, with 4.8 rooms, down
from a 2002 average of 85m
2
, with 5.2
rooms. Furthermore, 69% of people
surveyed for the report, who
>>

Self-storage //
AS THE FASTEST-
GROWING SECTOR OF
THE US COMMERCIAL
REAL ESTATE INDUSTRY,
SOME INVESTORS
CONSIDER SELF-
STORAGE TO BE
RECESSION-PROOF
38 ri cs. org
Self-storage //
were moving into a newly built home, said
that it did not provide enough space for
all their possessions. For a lot of people,
particularly those living in cities, the cost
of hiring a storage unit is probably a lot less
than extending the house or renting a larger
at to store their possessions, says Oliver
Close MRICS, a partner in valuation and
advisory at Cushman & Wakeeld. Heading
up a team of four surveyors who provide
valuation services in the self-storage sector,
Close believes whats really important for
a prime store is its catchment area: ideally
sited stores tend to be in wealthier areas that
have a smaller-sized average home, and where
people experience a lot of change, such as
having children or getting divorced.
Of course, as the average amount of space
in the UK home declines, this will create
further opportunities for the self-storage
sector, and some operators are now looking
to become a greater part of the residential
mix. Access Self Storage, for example, set
up a unit recently within a large residential
development in Croydon, offering storage
facilities for both personal and business
use. With individually alarmed storage
units, 24-hour CCTV monitoring and free,
extended-hours access, its an attractive
solution for residents. Self-storage then
becomes more of a lifestyle choice for a
customer, rather than a one-off use, says
Saunders. Most rms are interested in
gaining customers who will permanently
rent a 30ft
2
unit for their sports equipment,
barbecues or whatever and then use it
continually for years to come. This could
mean that well soon start to see more
self-storage operators involved in the early
stages of mixed-use schemes, building
bespoke units or reserving ideal storage
areas, such as basements or units close to
ground-oor entrances.
BOX CLEVER
As the self-storage sector matures, and
operators look to expand their facilities,
build new centres or purchase existing
buildings for development, opportunities
as well as new challenges will emerge for
the surveying profession. Despite 81% of
operators saying they were unlikely to open
a new facility, the 2013 SSA/Deloitte survey
notes that there is a potential expansion
space of around 149,000m
2
within the UKs
existing facilities. Our primary focus has
been on lling up our existing space, adds
Brandwood. But, meanwhile, Safestore has
grown by acquiring other businesses, and
converting what we call heritage buildings
old warehouses or even underground car
parks into self-storage centres.
However, a concern for surveyors is the
lack of information on the sector. Because
We have a lot of trading data at Cushman
& Wakeeld to help inform our opinion,
but if youre a surveyor just doing a one-off
valuation job, its more difcult. However,
unfortunately I cant see this changing soon,
as private operators clearly have no interest
in revealing their trading data to others.
Recently, this data gap hasnt been helped
by many self-storage operators keeping
their cards close to their chest to overcome
one of the sectors biggest challenges. In
October 2012, the provision of self-storage
became subject to VAT at 20%, as part of a
government plan to address VAT anomalies
in the sector. Yes, we were grateful to the
chancellor for that, comments Brandwood
wryly. Of course it had an impact on the
business, but operationally it went pretty
smoothly and in line with our estimates.
Plus, we actually beneted in some ways,
he adds. For example, we made some
property savings by reclaiming VAT on the
capital expenses we had on previous years.
Many operators challenged the speed at
which the legislation was introduced, but
most simply passed on the VAT change to
customers without witnessing a signicant
loss of business. Furthermore, the VAT
change didnt apply to business customers
which could be another reason for the
continued growth in this area. In fact, it
seems the self-storage sector generally is
proving pretty adept at adapting to change.
Some operators lost customers with the
price rises, but the cash ows are pretty
robust, says Saunders. Im inclined to
take the view that it was also an interesting
pricing experiment: what is the true price
of self-storage that the customer can bear?
The answer is that it seems to be relatively
price inelastic within certain parameters.
In fact, self-storage is turning out to be
quite a resilient industry all-round.
Ive worked at Safestore since
2008, coming from a background
in retail and leisure. The team,
which includes three chartered
surveyors, covers almost every
aspect of managing property
for Safestore. This could mean
buying new sites and developing
new stores, upgrading and
maintaining the estate, reducing
operational costs via rent rates
and service charges, or driving
more income by activities such
as sub-letting space. We also
look to create more value from
our existing estate for example,
weve just sold a three-acre site
in Londons Whitechapel for
around 41m, and taken a
leaseback on the store for two
years. This deal also included
selling some spare land for a
residential development. Direct
employment opportunities from
self-storage operators are quite
limited, because teams tend to
be quite small, so Id say theres
perhaps more indirect work for
RICS members in the sector, as
operators continually need
building surveyors,
rent review
specialists,
or brokers
to dispose
of land.
FOR A LOT OF PEOPLE,
THE COST OF HIRING
A STORAGE UNIT IS
PROBABLY A LOT LESS
THAN EXTENDING THE
HOUSE, OR RENTING A
LARGER FLAT TO STORE
THEIR POSSESSIONS
Surveyors view
Operators need
building surveyors
DAVID PENNISTON MRICS
PROPERTY DIRECTOR, SAFESTORE
most valuation data is dealt with in strict
condence, published research on key
information, such as rent levels, is scarce:
You can get a broad idea from the results
of the public companies, and from surveys
such as the one from the SSA/Deloitte, but
it doesnt give a good indication of whats
being achieved overall, Close explains.
Previously, town and village greens have created a real
headache for developers inating project costs, causing
delays and sometimes even thwarting projects. But now,
relief is nally in sight in the shape of the Growth and
Infrastructure Act 2013.
The difference between town greens and village greens
is simply their geographical location, and a green doesnt
necessarily have to be a grassed area it could be a tidal
beach, for example. There are three classes:
A class A green: land that has been allotted by or under
any act of parliament for the exercise or recreation of the
inhabitants of any locality
A class B green: land on which the inhabitants of any
locality have a customary right to indulge in lawful sports
and pastimes
A class C green: land on which a signicant number of
the inhabitants of any locality have indulged in lawful
sports and pastimes as of right for not less than 20 years
and either they continue to do so, or they have ceased
to do so for not more than such period as may be
prescribed in regulations.
In 1965, it was recognised that
town and village greens were in
danger of being encroached
upon by developers. Often, it
was unclear who owned the land
and, therefore, whose consent
was needed for maintenance,
which eventually led to the
Commons Registration Act,
which also provided for county
councils to set up registers of
town and village greens detailing who owned them. All
town and village greens had to be registered by
31 July 1970, and from then on those involved in property
transactions became used to carrying out commons
searches to reveal whether or not land was registered.
In 2006, the 1965 Act was superseded by the Commons
Act, which aimed to improve and modernise the law on
the registration, management and protection of town and
village greens. Under section 15 of the 2006 Act, new
greens could be registered if the land had been used by local
people for recreation as of right (without permission,
force or secrecy) for at least 20 years. Furthermore, even
where land was no longer being used for recreational use,
applicants had a grace period of two years to apply for
registration, increasing to ve years where recreational use
ended before 6 April 2007 which proved troublesome
for developers. Thankfully, the five-year period was
reduced to two years in April 2012, and then just one year
under section 14 of the Growth and Infrastructure Act
2013, signicantly reducing the risk to developers.
The changes to town and village green legislation are
part of a raft of measures brought in by the Growth and
Infrastructure Act, which the government hopes will put
developers in a better place and help to make the planning
system work proactively to support economic growth.
However, it is still possible for a developer to buy land
not being used as a town or village green only to nd an
application is made after the purchase, scuppering their
development plans. Pre-contract enquiries therefore
include questions to draw out information that alerts a
buyer to possible town and village green claims, and where
reliable information isnt available for example, where
land is sold by receivers or executors developers should
inspect the site for clues and enquire with local residents.
This is a delicate process, as developers must walk the
fine line between obtaining the relevant information
without prompting locals to mount a claim that the land
is a town or village green. But to help avoid the latter, the
2013 Act excludes the right to register land as a green when
a trigger event has occurred (such as publicity for a
planning application), and only becomes exercisable again
following a terminating event (such as the application
being withdrawn or declined).
INGRID SAFFIN is partner and head of commercial property
at Mundays law rm.
mundays.co.uk
THE GOVERNMENT HOPES
THAT THE 2013 ACT WILL
HELP THE PLANNING
SYSTEM SUPPORT
ECONOMIC GROWTH
I
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s
t
r
a
t
i
o
n

V
e
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a
S
a
m
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t
o
Law advice //
New thinking on
TOWN AND VILLAGE
GREEN DEVELOPMENTS
By real estate lawyer Ingrid San
03. 14 // MODUS 39
Advertorial //
What do designers Aecom, Aedas, BDP, TMA
(UK), Grimshaw Architects, Pascall+Watson
and John McAslan + Partners all have in
common? They sit on the successful Early
Design Framework (EDF). Set up in August
2012, the framework is the brainchild of Mark
Henn, head of development and third party
projects at London Underground (LU). The
idea was to gain quick access to a list of
imaginative designers that not only had one
foot rmly placed in the reality of designing
for an operational environment, but which also
understood the commercial imperative for TfL
and LU to generate more from its asset base.
To date, the framework has proved an
excellent way of working, providing e ciency
and adding value. The LU Development and
Third Party Projects Team has demonstrated
strong relationship management, working
closely with the designers and managing 26
commissions leading to a spend of 1.9m.
With increased customer journeys, and
the need to increase our revenue base, its
becoming increasingly important to be able
to understand, explore and visualise whats
possible on a site to help unlock the potential
that has been latent for too long, Henn
explains. For example, a successful short study
on a development at the existing Whitechapel
station helped LU appreciate what could be
achieved, informed local planning policy and
has since become an important part of the
jigsaw of the future vision for the Whitechapel
area. Furthermore, the framework has formed
the bedrock of an array of designs for the next
series of major capacity upgrades at key
locations, such as Camden Town, Holborn,
Victoria, Paddington and Elephant & Castle.
The London Underground Development and
Third Party Projects Team brings together the
commercial and operational benets that add
business value and create opportunities to
improve Tube infrastructure.
IF YOU ARE INTERESTED in working with the
team or would like further information, please
contact Jacqueline McLeod on 020 7918 3150.
EARLY DESIGN
FRAMEWORK
FORWARD-THINKERS
UNLOCK POTENTIAL
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MODUS_MAR14_P40-41_Business advice.indd 40 17/02/2014 13:53
03. 14 // MODUS 41
We talk about managing time, but thats a misnomer we
can only control how we use time. So its important to
consider if there are better ways to organise the tasks we
have to do.
CLARIFY GOALS AND PRIORITIES
The adage if you dont know where youre going,
anywhere will do applies here. Without clarity, its easy
to spend time on things that dont contribute towards
what we want to achieve. Knowing your goals will help to
give you direction.
CONTROL HOW YOU SPEND YOUR TIME
Keeping a note of how you spend your time over a week
will help to reveal time robbers that is, things that take
up time in a way that diverts us from our goals. And once
time has gone, we cant get it back. Examples include
interruptions, people dropping by for a chat and attending
unnecessary meetings.
Noting that, what is important is seldom urgent and
what is urgent is seldom important, former US president
Dwight D Eisenhower devised a
tool to help focus on the best use
of his time. The Eisenhower
Matrix (which is also known as
the Urgent/Important Matrix)
plots high and low level of
urgency against high and low
level of importance to create four
categories into which tasks can
be arranged:
1. Urgent/important: these are crises and unavoidable,
pressing matters that must be dealt with straight away
but spending too much time here can lead to burnout. You
should deal with these things immediately.
2. Not urgent/important: dening goals and priorities,
forming a strategy, people development and dealing with
important tasks. Plan, schedule and do these things before
they become urgent.
3. Urgent/not important: not all emails and phone calls
require a prompt response, and dealing with unimportant
tasks immediately diverts us from what we should be
doing. Tasks in this category may be urgent and/or
important to others, but theyre not to us so try to push
back or delegate to others if you can.
4. Not urgent/not important: these tasks may offer light
relief, but they are often procrastination and may be an
indication of ineffective line management. Try to resist
wasting time on these.
Often, people rush to deal with the category 3 tasks, but its
the category 2 activities you should aim to spend most of
your time on, as these are proactive, rather than reactive.
Therefore, nd ways to reduce time lost through time-
robbers and plan ahead so that you can hopefully nish all
your tasks before they become urgent.
DELEGATE TO OTHERS
Spending time training staff members means youre able to
delegate future tasks, leaving you free to deal with essential
matters or proactive tasks. However, its important that you
only delegate to people who have the required skills and
knowledge, as redoing a task is a poor use of time. Staff
training also builds on peoples individual strengths, which
upskills the whole team and increases operational exibility.
It can also provide more variety and responsibility for team
members, which increases staff engagement and can reduce
staff turnover and recruitment costs.
MAKE A START
This can be the hardest thing. Perhaps we dont fully
understand what needs to be done or how to do it, or were
afraid we may fail. Generally, tasks dont just go away, and
by doing nothing, it may become urgent and important,
and then has to be rushed. First steps might be to ask for
help, clarify what needs to be done or break the task down
into manageable chunks. Once you get started, the
momentum should kick in, making it easier to keep going
until the task is complete.
Its impossible to do everything, and there will always
be more to do. The key is to prioritise the most important
things and use the time available to your best advantage.
ANNE WHITHAM is a principal and executive coach at Cross
the Line. cross-the-line.co.uk I
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Too much to do?
HOW TO PRIORITISE
YOUR TASKS
By executive coach Anne Whitham
DEFINE THE PRIORITIES,
FORM A STRATEGY AND
DEAL WITH IMPORTANT
TASKS BEFORE THEY
BECOME URGENT
MODUS_MAR14_P40-41_Business advice.indd 41 17/02/2014 13:53
:RICS NEWS :DIARY :BENEFITS :RESOURCES
Are you thinking of a change of scenery? e.surv are offering generous
packages for Valuation Surveyors looking to relocate to the South of
England. We currently have vacancies in London, Kent, Surrey, Sussex,
Berkshire, Wiltshire, Dorset, Devon and Cornwall.

Well give you all the support and assistance you need to make your move as
stress free as possible for you and your family, allowing you to concentrate on
beginning your brand new career with e.surv.
Send your CV and covering letter to
sarah.batson@esurv.co.uk
or call us on 0191 233 4002
www.esurv.co.uk
At e.surv Chartered Surveyors we
understand that it takes all kinds of people
to make a successful business, and our team
is as diverse as our customer base. One
thing is consistent, and that is our approach
to providing customers with outstanding
levels of service.
e.surv is the UKs largest distributor of valuation
instructions. Our business is growing, and we
need to employ high calibre, passionate people
to grow with us. We are currently recruiting
for M/FRICS/Assoc RICS qualified Valuers and
Chartered Building Surveyors to work across both
our private and lender client-base.
When you join e.surv youre guaranteed:
Excellent rewards including a first class
salary, pension and holiday entitlement
Help and advice to further your own
continuous professional development
A supportive working environment with
open and honest communication
Part of the LSL Property Services plc Group
EsuvModusFullPage.indd 1 12/02/2014 11:19
MODUS_MAR14_P43-51_Info_v1.indd 42 17/02/2014 17:24
01. 11 // MODUS 09
Information
:RICS NEWS :DIARY :BENEFITS :RESOURCES
In February, RICS hosted the Qatar World Cup 2022
Supreme Committee for Delivery and Legacy. The
committee was visiting at the invitation of the UK
government, and requested an opportunity to meet
and learn from chartered surveyors who had worked
on the delivery of the 2012 Olympic and Paralympic
Games. Joining the committee were some senior
representatives from Qatar, including the CEO of
Qatar Rail and the head of the Qatar Tourist Authority.
Committee members met representatives of some 20
international construction and quantity surveying rms.
rics.org/worldcupcommittee
WORLD CUP SUMMIT
USEFUL NUMBERS
CONTACT CENTRE
+44 (0)24 7686 8555
General enquiries
APC guidance
Subscriptions
Passwords
Library
Bookshop
REGULATION HELPLINE
+44 (0)20 7695 1670
CONFIDENTIAL HELPLINE
+44 (0)20 7334 3867
DISPUTE RESOLUTION
SERVICES
+44 (0)20 7334 3806
SWITCHBOARD
+44 (0)20 7222 7000
THIS MEETING
SIGNIFIES THE
VALUE THE WORLD
CUP COMMITTEE
GIVES TO RICS
AND CHARTERED
SURVEYORS
Abdulaziz Al-Mulla
Chair of the RICS Qatar Board
03. 14 // MODUS 43
More than
700

chartered surveyors are
now based in Qatar, with
more from the UK soon
to relocate there
Are you thinking of a change of scenery? e.surv are offering generous
packages for Valuation Surveyors looking to relocate to the South of
England. We currently have vacancies in London, Kent, Surrey, Sussex,
Berkshire, Wiltshire, Dorset, Devon and Cornwall.

Well give you all the support and assistance you need to make your move as
stress free as possible for you and your family, allowing you to concentrate on
beginning your brand new career with e.surv.
sarah.batson@esurv.co.uk
or call us on 0191 233 4002
www.esurv.co.uk
understand that it takes all kinds of people
to make a successful business, and our team
is as diverse as our customer base. One
thing is consistent, and that is our approach
to providing customers with outstanding
levels of service.
e.surv is the UKs largest distributor of valuation
instructions. Our business is growing, and we
need to employ high calibre, passionate people
to grow with us. We are currently recruiting
for M/FRICS/Assoc RICS qualified Valuers and
Chartered Building Surveyors to work across both
our private and lender client-base.
When you join e.surv youre guaranteed:
A supportive working environment with
open and honest communication
EsuvModusFullPage.indd 1 12/02/2014 11:19
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FACTS,
STATS &
SURVEYS
RICS news //
44 ri cs. org
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more respondents
reported rising tenant
inducements in Russia
the highest reading
post-crisis
more respondents in New
Zealand expect capital
values to rise during the
next 12 months
more respondents in the
UAE expect investment
transactions to rise
the highest reading
post-crisis
58%
Housing shortage slows property market
A lack of homes coming onto the UK housing
market is seriously hampering growth and
pushing prices higher in many parts of the
country, according to the latest RICS UK
Housing Market Survey. In January this year,
the number of houses coming up for sale
across the UK hit its lowest point since July
2012, despite the number of potential buyers
continuing to increase in most areas. However,
despite the fact that vendor numbers have
not shown a sustained increase for several
months, some surveyors believe that supply
will increase as we enter the traditional
spring bounce. With the gap between
listless supply and rising demand not seeing
any considerable change, prices continued
to grow in every part of the UK.
rics.org/marketsurveys
Lenders should help maintain the competitiveness of the
valuation sector by instructing their solicitors to withdraw
confetti letters to valuers, says an independent report
commissioned by RICS on the valuation profession.
Panel managers should also be bound to a code of
practice to ensure market transparency, according to
the independently chaired commission into the future
of the valuation profession.
Commissioned by RICS to address concerns throughout
the property industry, the report includes a series of
recommendations to help ensure that the future of the
valuation profession is sustainable. The commission
chair, Dr Oonagh McDonald CBE, studied evidence from
representatives of the insurance, banking and property
sectors on addressing the balance of risk and reward,
and how best to maintain standards in valuation. These
elements are vital for underpinning economic stability
and consumer condence in the UK and overseas.
rics.org/valuationreport
RICS hosted a reception on behalf of the UK
India Business Council last month in honour
of Ranjan Mathai, Indian high commissioner
to the UK. Patricia Hewitt, chair of the UK India
Business Council, and the high commissioner
addressed the business audience and answered
questions at RICS HQ. RICS Vice-President
Amanda Clack and Global Director of External
Aairs Mark Goodwin discussed our activities
in India, notably the RICS School of Built
Environment at Amity University in Delhi. A rst
for RICS and for India, the school welcomed
its rst students in summer 2013. It has
been acclaimed by the Indian government
and industry as a major breakthrough in the
drive to bridge a professional skills gap in
real estate, construction and infrastructure.
INDIA COOPERATION
SAVE THE MARKET
45%
11%
01. 11 // MODUS 09 03. 14 // MODUS 45
more respondents
expect rents to rise
during the next 12
months in China
more respondents
reported falling occupier
demand in Brazil the
weakest reading
since 2005
more respondents
reported falling occupier
demand in India
Taken from the Q4 2013 RICS
Global Commercial Property
Monitor. Download the full report
at rics.org/marketreports.
Michael Newey FRICS RICS President
I would love to live
in a world where
everyone knew
the full richness
and diversity of
our profession
W
hy is it that the man or woman
in the street doesnt know
what a surveyor does? Its a
question that Im frequently
asked, and I can understand the general publics
ignorance. Its partly to do with stereotypes and
terminology. The word surveyor isnt widely
understood in some countries, where engineer
or built-environment professional may be
more appropriate. But even where the term is
well-known, many people think only of land
surveyors, armed with theodolites, and building
surveyors valuing a house for a mortgage.
I would love to live in a world where
everyone understood the full richness and
diversity of our profession. It would instil even
greater pride, enhance the status of surveyors
and attract more new talent. But how do we get
there? The rst step is to convey the value of
what we do. Land, property and construction
accounts for 70% of global wealth, with
surveyors involved in every aspect of creating
places where people live, work and spend their
leisure time. The second step is to recognise
that our communication needs to be targeted
hence the enormous effort we put into
gaining recognition with governments,
investors, financial institutions, industry
employers and global organisations such as
the UN and the World Bank. The more they
recognise our value, the more the public will
understand what we do.
Celebrating our profession is crucial. The
increasingly high-prole RICS awards around
the world convey to the public the message that
projects are not only about visual impact, but
also about conservation, community benets,
innovation, regeneration and sustainable
resource use. These are all important areas to
our society in which surveyors expertise
alongside that of other built-environment
professionals makes the difference between
a good project and a great one.
In recent months, weve had some notable
media coverage. Market surveys, such as those
on commercial property, residential property,
construction and rural markets, are respected
and generate signicant interest. They provide
a valuable basis for RICS experts to speak
directly to the public within a clear context that
helps to position surveying as a profession.
Our contribution to policy debates,
including infrastructure and housing supply,
puts surveyors more rmly in the public eye.
Not only that, but it has enabled us to deepen
our conversations with policymakers which
takes me full circle to where I began, with the
need for targeted recognition.
TV presenter George Clarke
has become RICS youngest
ever honorary member. Just
200 people, including the
Prince of Wales and Grand
Designs presenter Kevin
McCloud, hold the position.
RICS President Michael
Newey said: There are few
people in the UK who are as
recognisable or inuential
as George when it comes to
the built environment. He is
passionate about the way
architecture can transform
everyday lives, and aims to
make architecture popular
and accessible. This passion
and focus aligns closely with
the aims and goals of RICS,
which looks to promote the
very best practices in land,
property and construction.
George is one of the most
sought-after individuals in
our profession, and we hope
that he will continue to be
an ambassador for RICS.
AMAZING SPACES PRESENTER HONOURED
PRESIDENTS COLUMN
43%
8%
15%
08 ri cs. org

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Last November, I took my Assessment of Professional
Competence. On the interview day, at the Reebok Stadium
in Bolton, two lovely ladies greeted me warmly at the
sign-in desk. Apart from myself, they were the only two
females I saw in the stadium that day. The atmosphere in
the waiting room was tense and I felt like one of Sir Alan
Sugars budding apprentices preparing to enter the
dreaded boardroom. My nerves were running high as I was
introduced to the assessors, and I was conscious of my
every move: was I playing with my pen? Shufing my
papers? Tapping on the table? But I soon got into a rhythm
as the interview progressed my answers instinctively
following as the questions bounced around.
Five days later, an email popped into my inbox called
RICS APC Result. Thankfully, I had passed. After months
of pressure and an hour of terror, I could put MRICS after
my name and a certificate on my wall to prove my
knowledge and skill, not just to clients, but also to more
experienced, sometimes sceptical colleagues. Because,
unfortunately, there remains a stigma that the
construction industry is very much a mans place. Perhaps
its the association with bricks and mortar physical
work that, on the whole, men are more suited to. But
theres so much more to building surveying: people think
homes are designed only by architects, and planning
applications submitted only by town planners but these
are just two of many projects were involved in. So
although building surveying might not be an obvious
career path for most 16- or 17-year-old girls to embark
on, the wide variety of skills required and the vast scope
of possible work makes it an exciting choice.
The opportunities for women in the industry should
be endless, but there is still a widespread lack of women
holding posts, particularly at senior levels. Last year, two
women were elected onto the Leadership Team at the 2013
RICS Governing Council an important sign that women
are nally breaking through that glass ceiling. But with
groups called Women in construction still required on
social networking sites such as Facebook and LinkedIn,
its clear that there are still many women who would like
to be better supported within the industry.
If you are interested in being a secret surveyor, email
THERE ARE MANY WOMEN IN
THE INDUSTRY WHOD LIKE TO
BE BETTER SUPPORTED
46 ri cs. org
RICS news //
According to new RICS research,
(BIM) can help quantity surveyors
speed up the estimating process
by supporting the use of the New
Rules of Measurement.
The research, which was
conducted by the University
of Salford, and the subsequent
RICS report, entitled How does
(BIM) support the New Rules of
Measurement (NRM1)?, nds
that the main advantage of BIM
is its capability of capturing,
managing and delivering quality
information. For quantity
surveyors, the eciency and
accuracy of functions can be
signicantly improved by aligning
the BIM-based cost estimating
and planning processes with
NRM1, as it resolves the
problems related to the quality
of the BIM models and the issues
created by the variations of
design details. The research also
notes that BIM delivers a more
ecient operational solution for
quantity surveyors for cost
estimating, with its ability to link
the relevant quantities and cost
information to the building
model, and then update them
simultaneously according to
design changes.
Alan Muse FRICS, RICS Director
of Built Environment Professional
Groups, commented: There has
been an ongoing debate within
the quantity surveying profession
about the impact of BIM, with
some claiming it will render the
profession redundant. At RICS,
however, we have long held the
view that BIM will enable and
support quantity surveyors to
provide more reliable and
accurate data and this new
research fully supports that view.
rics.org/bim
AFTER THE FLOOD
Unfortunately, we are now all used to seeing images of ooded
streets, where water levels reach half the height of the front door.
In these circumstances, much of the damage is apparent however,
water can also aect a property in ways that may not manifest for
several months. So, once the water has receded, what are the less
obvious areas of potential damage to look out for?
Where walls have become saturated, its necessary to remove the
plaster, because the damp, salts and chemicals contained within will
prevent the wall from drying out.
Insulation within the cavity may have slumped as a result of being
saturated, and you may need to have it removed and replaced.
Timber within old walls that was originally installed to provide xings
for subsequent joinery, such as dado rails or skirtings, may need to be
removed where the walls have become totally saturated. The condition
of the rear face of the timber will not be apparent from the front.
Flood water may have entered an under-oor void, but not appeared
above the oor board. In this case, there may be damage to timbers
below oor level or to electrical services that run over the oor slab.
rics.org/ooddamage
BIM IS THE KEY
Secret Surveyor
01. 11 // MODUS 09

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03. 14 // MODUS 47
WITH CONFIDENCE GROWING, SALARIES RISING AND RECRUITMENT LEVELS UP, IT
LOOKS LIKE THIS IS GOING TO BE A HEALTHY YEAR FOR THE PROPERTY INDUSTRY
Outlook good for 2014
Now in its 15th year, the annual RICS
and Macdonald & Company Rewards
& Attitudes Survey is the largest and
most comprehensive survey of its type
undertaken within the property sector
in the UK. For the 2014 survey, 8,209
surveying professionals participated
online between November 2013 and
January 2014. As well as statistics on
current salaries, recent salary increases,
bonuses and employment package
benets, the survey results provide
an insight into wider issues that are
important to professionals and their
attitudes toward employment.
Growing condence in the market is leading to improved salaries
and more recruitment opportunities in the UK property industry
Highlights
Condence in the market has improved
signicantly by 42% with 70%
anticipating further improvement in
economic activity during 2014, compared
with just 28% last year. In the UK, the
average salary of a property professional
has increased from 48,901 in 2013
to 51,179 (up by 4.7%), which is the
highest level seen for the past seven
years. At 60,089, respondents working
in Greater London continue to earn the
highest salary on average across all the
regions 7,865 more than the South
East in second place, and 21,027 more
The average salary
is at the highest
level in seven years
than Ireland, which is at the bottom of
the table. However, all regions have
experienced year-on-year growth in
average annual salaries, with Ireland
(+9.9%), Greater London (+6.6%) and
East Anglia (+6.3%) showing the largest
growths. The percentage of respondents
who secured an increase in their base
salary was 54% up from 43% in 2013,
and the highest level since 2009. Of
those, the average increase was 6.6%.
During 2014, 55% of respondents
believe their organisation will increase
headcount. Of those, 37% anticipate
their company hiring for graduate and
entry-level roles, while 44% believe their
company will be looking for qualied or
experienced professionals. Its interesting
to note that within the property industry,
RICS membership always leads to higher
remuneration: for example, an FRICS
earns 64,755, compared with a non-
RICS counterpart who earns on average
44,870, which represents a 44.3%
premium. At executive and board level,
respondents highlighted that the key
skills often lacking in people at the top
of an organisation are communication
skills (74%) and having the right attitude
and personality (67%).

To read more of the survey ndings, visit
rics.org/2014salarysurvey. The results of
the global survey will be available in April.
RICS membership
leads to higher
remuneration within
the property industry
54% of property
professionals
secured a salary
increase last year
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48 ri cs. org
Advertorial //
Benefits
rics.org/benefitsplus
The UKs small business owners could
see savings of up to a quarter or more
on their energy bills by upgrading their
equipment, improving energy eciency
and changing sta behaviour. Thats
according to E.ON, which has launched
a range of tailored measures and
advice designed to help companies
have greater control of their energy
consumption and costs.
Depending on the type of business,
E.ON estimates that by looking across
the range of energy-saving options
that are available, small manufacturing
companies could save up to 26% on
their energy bills, while oce-based
rms could potentially see savings
of up to 38%. E.ONs Energy Toolkit
is a new advice package for small
businesses thats designed to help
companies understand where and
when energy is used in a way that
doesnt disrupt normal business. By
using a free wireless energy monitor,
customers can see a real-time display
of how their energy use stacks up, and
then receive appropriate energy-saving
advice thats relevant to their specic
industry and company size.
Small business owners are tied up
doing lots of things often they are
the boss, accountant, secretary, sales
agent and procurement department
all in one, explains Anthony Ainsworth,
business energy director at E.ON. Its
safe to say that no business owner
wants to waste money, yet thats exactly
what using unnecessary amounts of
energy does. Our customers told us
they wanted help with this, and thats
why weve created our new Energy
Toolkit to help them use no more
energy than they need, and to do it in
a way that ts in with their busy lives.
Regardless of the sector, the top
three draws on power for most small
businesses are room and water
heating, air-conditioners, refrigerators
and lighting. But by simply monitoring
and comparing where energy is used,
business owners can learn exactly
where theyre using the most power
and identify where they can make the
biggest savings. For example, across
all small business sectors, the
proportion of energy used for lighting
can range from 6% in agricultural
businesses to 28% in retail. But around
three-quarters of that energy could be
saved immediately by installing low-
energy LED lighting. Similarly, the
proportion of energy used for heating
is typically between 35% and 58%, with
savings of up to a third achievable by
installing an ecient, modern boiler.
The total potential savings a business
can make assuming that all the
recommended energy-saving measures
are implemented are as follows*:
Manufacturing and workshops 26%
Pubs, clubs and restaurants 34%
Agriculture and horticulture 29%
Retail 35%
Oce 38%
To nd out more, visit eonenergy.com/
energytoolkit.
*Percentages are indicative, assuming that a
business adopts every recommended energy-
saving measure and achieves maximum savings
from each measure, having started with no
measures implemented. Savings calculated by
aggregating Gateway Energy Solutions estimates.
For a breakdown of energy-saving measures and
statistics visit eonenergy.com/energytoolkit.
Saving businesses energy
To view all the latest oers, new partners and monthly and seasonal promotions, visit rics.org/benetsplus.
01. 11 // MODUS 09 02. 13 // MODUS 49
initiatives impacting
practitioners in
the construction
industry. The
programme includes
an introduction to the
new payment regime
provisions, plus the
new standard
forms of building
and engineering
contracts.
150 + VAT
rics.org/legalissues
RICS Wessex
Briefing
27 March,
Winchester
Essential updates for
all construction and
building surveying
professionals,
including RICS
technical guidance
on BIM, restoration
and maintenance
of existing buildings
and energy-eciency
retrot solutions.
100 + VAT
rics.org/
wessexbrieng
RICS Building
Surveying
Conference
2 April, London
Packed full of
presentations from
industry leaders and
an inspiring keynote
address from Wayne
Hemingway MBE,
a fashion designer
turned social housing
innovator. Plus gain
technical updates
and insight into
recent legal case
studies to help you
build the latest
market thinking
and developments
into your business
strategies.
220 + VAT
rics.org/
bsconference
RICS Infrastructure
Conference
3 April, London
Examine the
whole life cycle
of infrastructure
projects, from
inception through
to post-completion,
with greater insight
into the core
disciplines that
are necessary for
achieving success.
The day includes
sessions on accurate
programming,
planning and
forecasting,
project and cost
management,
procurement
and supply chain
engagement.
245 + VAT
rics.org/
infrastructure
conference
RICS Environment
& Resources
Conference
3 April, Nottingham
An in-depth
discussion on the
current debate and
thinking around shale
gas, and comments
on government policy
objectives. Plus
sessions on odour
monitoring and
management, the
corresponding legal
and regulatory
framework, and
changes to the
planning act.
80 + VAT
rics.org/
envandresources
RICS West Midlands
CPD Day
9 April, Birmingham
Get started on your
CPD requirements
for 2014 at our
annual CPD Day. The
programme includes
essential updates
McLeod + Aitken,
and celebrating its
40th anniversary,
the evening will be a
great opportunity to
reect on last years
achievements, and
catch up with friends
and contacts from
the North East. The
drinks reception is
sponsored by Pinsent
Masons LLP, with
Bancon Construction
providing the menus.
Individual ticket
64 + VAT per
person; 60 + VAT
per person for
tables of 10 or 12
rics.org/
aberdeendinner
NORTHERN
IRELAND
RICS Northern
Ireland CPD Day
20 March, Belfast
Gain six hours of
formal CPD with
essential updates
on a range of
topics, including a
government review
of facilitating and
funding development
growth, updates on
CDM regulations,
contract law, and
updates on planning
policy frameworks,
land tenure and
development sites.
135 + VAT full day
80 + VAT half day
rics.org/nicpd
MIDDLE EAST
International
Property Show
8-10 April, Dubai
RICS is the ocial
knowledge partner
of the International
Property Show 2014.
Speakers will include
RICS President
Michael Newey
FRICS. For more
information, email
membersME
@rics.org.
Cityscape Abu Dhabi
22-24 April,
Abu Dhabi
This event is Abu
Dhabis most
signicant annual
gathering of UAE
real estate
professionals and
investors. For details
about RICS role at
this event, email
membersME
@rics.org.
Events
on the impact of
HS2, changes to
building regulations,
the Green Deal,
and a planning
reform update.
135 + VAT full day
80 + VAT half day
rics.org/
westmidlandscpd
RICS Awards
Regional
Ceremonies
April to May,
various locations
Join the celebrations
at these regional
awards ceremonies,
and be among those
to discover the
successful projects
in each category, as
well as the overall
Project of the Year
in each region.
Lunchtime
ceremonies
from 45 + VAT
Evening ceremonies
from 70 + VAT
rics.org/awards
SCOTLAND
RICS Aberdeen and
North East Scotland
Annual Dinner
28 March, Aberdeen
Sponsored by
RICS CPD SERIES
April to July, various locations
W
ith more than 250 seminars that
cover a range of topics tailored
to individual regions, the CPD
(continuing professional
development) series ensures
you are kept up to date with
market developments,
risks and opportunities.
It is also an affordable
way for you to meet
your RICS CPD
requirements.
30 + VAT (one
session); 25 + VAT
(three or more)
rics.org/cpdseries
ENGLAND
RICS New Rules of
Measurement 3
Launch Roadshow
March to April,
various locations
An introduction and
in-depth discussions
on the content of
the new suite of
measurement rules
that will be used to
quantify and manage
the life-cycle costs of
constructed assets.
175 + VAT
rics.org/nrm3
RICS East Midlands
CPD Day
13 March,
Loughborough
Tailor your
programme with
a choice of 18
breakout sessions,
including an update
on HS2 and its
impact on land
values, and how
to overcome the
planning and
development
challenges of
aordable housing.
Plus gain updates
on dilapidations,
building regulations,
and valuation
best practice.
135 + VAT full day
80 + VAT half day
rics.org/
eastmidlandscpd
RICS North
Legal Issues in
Construction
Conference
25 March,
Manchester
The latest legal
developments,
new trends and
BOOK RICS EVENTS ONLINE rics.org/conferences
For enquiries, call +44 (0)20 7695 1600
I
m
a
g
e

i
S
t
o
c
k
03. 14 // MODUS 49
Membership
SURVEYING: THE TOP DEGREE
CHOICE DOWN UNDER
According to a new study by McCrindle Research, surveying is the
smartest choice for students in Australia making it the countrys
most underrated degree. Currently, Australia is suering from high
levels of youth unemployment, with more than a quarter aged 17-24
not in full-time work or study. But with surveyors, however, nine out
of 10 graduates found full-time work in their chosen eld, with a
median starting salary of around A$52,000 (28,000). Adam Brown,
a surveying recruitment specialist, says that 2014 should be a boom
year for graduates, with building approvals at levels not seen since
2010: Last year was tough for building approvals, but that is set to
change. There will be an urgent demand to ll holes in surveying
sta, and clients will prefer graduates to train, as they give more
bang for their buck.
RICS has recently published
the third edition of the Code
of practice for service charges
in commercial property. With
poorly managed service charges
a frequent cause of dispute
between owners and occupiers,
this code has been developed
with, and endorsed by, leading
property bodies to help improve
standards, and promote fairness,
consistency, transparency and
best practice in management
and administration.
Following an industry summit,
hosted by RICS, it was clear that
there were areas of the code
that required greater clarity
particularly those in relation
to service charge accounting,
environmental sustainability,
sinking funds and fees. Peter
Forrester, who is the lead author
of the code, and director of
service charge consultancy at
Savills, commented: This latest
version is a response to industry
feedback and consultation, and
reects discussions with other
bodies involved in the service
charge process. The aims,
objectives and core principles
remain unchanged, but its hoped
the improved clarity and additional
guidance will be welcomed.
rics.org/standards
New service charge code
CPD REMINDER
Conduct
DISCIPLINARY HEARING BY WAY OF WRITTEN
REPRESENTATIONS 11 DECEMBER 2013
James Askew, Leicester
Summary of nding: contrary to Bye-Law B5.2.2(d) of
RICS Bye-Laws 2009
Penalty: reprimand/costs
REGISTRATION PANEL HEARING 11 DECEMBER 2013
John Hepburn-Wright, Inverness
Summary of nding: application successful
DISCIPLINARY PANEL 11 DECEMBER 2013
Peter Hicks & Co Ltd, Tamworth
Summary of nding: contrary to Rule 8 of Conduct for
Firms 2007
Penalty: reprimand/condition on rms continuing
registration/costs
REPRESENTATIONS 13 JANUARY 2014
Kim Lydon, Hampshire
RICS Bye-Laws 2009
Penalty: reprimand
DISCIPLINARY PANEL 15 JANUARY 2014
Salter Rex LLP, London
Summary of nding: contrary to Rule 8 of Conduct for
Firms 2007
Penalty: ne/condition on rms continuing registration/costs
REPRESENTATIONS 15 JANUARY 2014
Darren Wright, London
RICS Bye-Laws 2009
Penalty: expelled/costs
For full details, visit rics.org/conductcases.
The deadline to complete
2013 CPD has now passed.
Over the past six months,
weve been in contact with
many members to discuss
their CPD (continuing
professional development)
obligations, and to answer
any questions they have
about the new system.
To make sure youre not
contacted with regards
to your 2013 CPD
requirements, ensure you
have recorded your CPD
online at rics.org/cpd.
If you have completed
your CPD record for 2013,
now is the time to start
recording what you have
already undertaken in
2014. Weve put together
a short mythbuster to
dispel misunderstandings
about the RICS CPD
requirements. Head to
rics.org/cpdmythbusters
to nd out more.
RICS news //
50 ri cs. org
01. 11 // MODUS 09 03. 14 // MODUS 51
EASTERN
William S Duncan
FRICS
1930-2013,
Rainham
John Martin
Mannering MRICS
1937-2013,
Brentwood
LONDON
Laurence Martin
Glynn MRICS
1938-2013,
London
Martin Hayes MRICS
1946-2013,
London
Morris Leslie Jacobs
FRICS
1936-2013,
London
NORTH WEST
Geoffrey Carr FRICS
1948-2014,
Lancs
John William Green
FRICS
1936-2013,
Glossop
John Thomson
MRICS
1937-2013,
Crewe
Eric Ward MRICS
1938-2013,
Kendal
NORTH EAST
Brian Story FRICS
1942-2013,
Morpeth
Iain Wallace FRICS
1933-2013,
Greenock
Kenneth John
Mullen Whitehead
MRICS
1953-2013,
Gateshead
SOUTH EAST
Christopher R Brian
MRICS
1948-2014,
Leatherhead
Sidney John Gerrard
FRICS
1920-2014,
Crawley
Frederick W Harket
FRICS
1938-2014,
Sidcup
Alan Millwood FRICS
1929-2013,
Berkhamsted
Robert Mitchell
MRICS
1943-2013,
Kingston-upon-
Thames
Stephen Oakes
MRICS
1953-2013,
Woking
John E Price MRICS
1926-2013,
Guildford
David Rawson FRICS
1943-2013
Guernsey
Alan Roper FRICS
1923-2013,
Redhill
John Springett
FRICS
1928-2013,
Reading

Obituaries
SOUTH WEST
David Aird-Hughes
FRICS
1928-2014,
Cullompton
Albert Becker FRICS
1922-2013,
Clevedon
Thomas William
Rook FRICS
1928-2013,
Minehead
Stanley Raymond
Spooner FRICS
1919-2013,
Torpoint
Annette Mary
Waldram MRICS
1956-2013,
Tetbury
James Ward MRICS
1932-2013,
Cheltenham
WEST MIDLANDS
Robert Royston Orr
FRICS
1935-2013,
Broadway
EAST MIDLANDS
John T Clarke FRICS
1922-2013,
Derby
Marcus F H English
FRICS
1928-2013,
Stamford
YORKSHIRE &
HUMBER
Richard Mowberry
MRICS
1926-2013,
Leeds
SCOTLAND
Douglas Farrow
FRICS
1928-2013,
Tayport
EUROPE
Callum Forsyth
MRICS
1957-2013,
Khimki
Please email obituary
notications to RICS,
including membership
number if known, to
contactrics@rics.org
or call +44 (0)870
333 1600.

If you are facing
hardship following
the loss of a family
member, or if you are
considering leaving a
legacy, please contact
LionHeart, the charity
for RICS members
and their families.
Call +44 (0)24 7646
6696, email info@
lionheart.org.uk or
visit lionheart.org.uk.
UAE AND JAPAN AHEAD IN GLOBAL PROPERTY MARKET
The RICS Q4 2013 Global Commercial Property
Market Monitor suggests there is a more
positive sentiment across much of the real
estate world, helped by a generally improving
macro climate. Momentum is strong in the
UAE and Japan, where both the Occupier
Sentiment Index (OSI) and the Investment
Sentiment Index (ISI) are rmly positive.
Signicantly, 12-month projections for both
rents and capital values are also upbeat,
reecting the feeling that the economic
recovery in both markets will gather pace.
Other markets with positive occupier and
investor sentiment include the US, New
Zealand, South Africa, Russia and China. In the
US, strong numbers suggest that there is little
concern about the Federal Reserves scaling
back of quantitative easing. Singapore is also
improving, with tenant demand and rent
expectations rising for the third consecutive
quarter and investment enquiries increasing.
In Europe, key indices are negative for
Greece, the Netherlands and Italy, with some
Swiss data also downbeat. The OSI in France
is still weak, consistent with the economys
lethargic performance, although ISI gures
suggest an improvement in sentiment in the
investment market. Twelve-month projections
for both rents and capital values indicate
little material improvement in many of these
markets in 2014, although the recovery
in capital values in Spain and Portugal is
projected to gain momentum. Germany and
the UK are likely to be the strongest European
performers, with condence up in both the
occupier and investment markets.
Brazils deteriorating economy is taking its
toll on its real estate market, notably in the
occupier segment, where tenant demand
continues to soften and rental expectations
are weakening. Although investment appears
to have stabilised recently, the sector remains
vulnerable, and over the next 12 months
capital values are more likely to fall. Hong
Kong also remains downbeat with a at trend
in the occupier segment and concern among
investors about government measures to cool
the market. In terms of sector performance,
the results point to a faster improvement in
sentiment in retail real estate compared with
oce and industrial but this masks divergent
performances at local level, with retail
sentiment generally more cautious in the
weaker European markets.
Recruitment
ricsrecruit.com // To advertise, email angus@sundaypublishing.com or call +44 (0)20 7871 2667
The April issue will be published on 7 April
Recruitment copy deadline
Monday 10 March
Helping you nd the right opportunity!
Residential Valuation Surveyors
Full-time and part-time positions exist in: all areas of London, M25 and the
Home Counties, Bristol, Berks, Bucks, Cambs, Cheshire, Cornwall, Devon,
Dorset, E Midlands, Essex, Hants, Kent, Lancs, Leics, Manchester,
Merseyside, Norfolk, Northants, Oxon, Staffs, Suffolk, Surrey, Sussex,
Teesside, W Mids, Warks, S Wales, Scotland and Yorkshire. Plus 2 x Area
Director roles in South/SE London and Essex/Herts.
Existing or past experience of undertaking mortgage valuations and Homebuyer
reports is preferred. Also MRICS with sound knowledge of building pathology and
defect analysis will be considered. The high demand for surveyors is reected in
excellent remuneration packages.
We are experts at nding you the right job in the residential surveying
sector. We discuss your objectives and advise you with the most suitable
and widest choice of employer opportunities. We then take away any
pressure and stress by arranging job applications and resulting
interviews for you.
To discuss your immediate goals or register for
future requirements, please call:
Jeff Johnson on 07940 594093 or email your
CV in condence to: jjohnson@mlarecruit.com www.mlarecruit.com
Commercial Property Surveyor
Vickery Holman Limited is a well-established, multi-disciplined
commercial property company trading across the South West of England.
The position requires a candidate to:-
Please reply in confdence to: Katie Gordon
kgordon@vickeryholman.com www.vickeryholman.com
Have a minimum of two years PQE and a good experience of the
commercial property sector.
Have the ability to deal with a large workload on valuations or lease
consultancy from commencement and have up-to-date technical skills.
Work efciently, be well organised and be able to adapt to
bespoke systems and established procedures.
understand that it takes all kinds of
people to make a successful business,
and our team is as diverse as our
customer base. One thing is consistent,
and that is our approach to providing
customers with outstanding levels of
service.
e.surv Chartered Surveyors is the
UKs largest distributor of valuation
instructions. Our business is growing,
and as it does we need to employ high
calibre, passionate people to grow with
us. We are currently recruiting for M/
FRICS/Assoc RICS qualified Valuers and
Chartered Building Surveyors to work
across both our private and lender
client-base.
We are looking for additional full and
part time professional people throughout
the UK. Current vacancies include roles
in Birmingham, Manchester, Hereford,
Northampton, Norwich, Swindon, Bristol,
Portsmouth, Slough, Dorset, Cornwall,
Kent, Surrey, Sussex and London.
When you join e.surv youre
guaranteed:
A supportive working environment
with open and honest communication
Generous relocation
packages are available
Wed love to hear from you
sarah.batson@esrv.co.uk orcall us on 0191 233 4002
National Operations Centre, Lahnstein House, Gold Street, Kettering, NN16 8AP
sarah.batson@esurv.co.uk or call us on 0191 233 4002
Modusesurvhalfpager.indd 1 14/02/2014 12:18
89,820 average net circulation
1 July 2012 30 June 2013
MODUS_MAR14_P52-57_Recruitmentv2.indd 52 18/02/2014 14:44
03. 14 // MODUS 53
Recruitment //
RESIDENTIAL VALUATION,
HOMEBUYER AND
BUILDING SURVEYOR
Opportunity for contract surveyors/
consultants to join a nationwide rm
of surveyors. Opportunities exist in
specic postcodes throughout
England and Wales.
Please forward your CV and
contact details by email to:
jeff.wilson@metropolis-surveyors.com
NEGOTIATING A FLEXIBLE
OR PART-TIME ROLE
By Linda Whitney
Part-time or exible chartered surveyor jobs are often hard to
nd but according to Stephanie Coombs, head of marketing
at construction sector recruiters The Shore Group, more should
begin to emerge as the construction and property markets surge.
Although employers will usually advertise for full-timers or self-
employed contractors, there are ways to access a hidden market
of part-time and exible work.
To start with, dont wait for part-time jobs to be advertised:
make speculative approaches to companies directly, beginning
with previous employers who may be willing to consider requests
for part-time work now that demand is rising. Also, even though
their advertisements may not say so, there are some companies
that will consider part-timers particularly large and expanding
employers in property and construction. For example, Connells
Survey & Valuation plans to employ 100 additional chartered
surveyors this year: Most of our surveyors are employed full-time,
but we also oer exible, part-time and consultancy contracts,
explains managing director Ross Bowen. Anyone interested in
this should talk to us about their individual circumstances.
Survey and valuation specialist e.surv is also looking for at
least 70 more chartered surveyors this year, according to eld
operations director Paul Trott: As well as full-timers, we will
consider people willing to work at least three days a week part-
time, as well as those on zero-hours contracts, or self-employed
consultants. The company pays the professional indemnity
insurance for all except self-employed consultants, and already
employs people working part-time, including some working
around caring for elderly parents. We expect to see more people
looking for part-time work, particularly as more women move into
surveying, Trott expains. Interviews with trainees and graduates
indicate that people are being attracted to surveying by television
property shows fronted by women such as Sarah Beeny and Kirstie
Allsopp, who show that the property sector isnt only for men.
BE ADAPTABLE AND AVAILABLE
Before you apply for jobs, work out the ideal hours you would like,
but also try to be exible about your availability. Projects move on
24/7, so oering to work ve half-days a week might actually be
better than three full days, says Sara Burton, operations director
at Cobalt Recruitment. Also, stress that you can be contactable
even when youre not working to pick up new appointments, for
example, and to follow project progress.
Finally, dont neglect recruitment consultants, as they can help
place good candidates. I have negotiated part-time hours for
experienced quantity surveyors, and I will put forward strong
candidates looking for part-time work to companies that I think
may consider it, says James Blaber, principal consultant at
recruiter Eden Brown. Coombs agrees: Id put forward quality
candidates for part-time work and even put together a job-share.
However, dont expect companies to simply oer you part-time
or exible work out of generosity. Your CV must demonstrate high
levels of e ciency to convince employers that you can deliver the
goods on target despite working fewer than ve days a week.
Careers advice
Sonas Surveyors is a privately owned, passionately independent
national surveying businesses, with a reputation for delivering
service excellence.
If you are an experienced residential surveyor wishing to
maintain a healthy work/life balance, please email your CV to:
dean.wood@sonassurveyors.co.uk
or call for an informal chat on:
07852 172702
because were dierent
54 ri cs. org
To view more jobs online visit ricsrecruit.com
Residential surveying opportunities -
UK WIDE - Top employers
Greg Coyle
Head of Property Recruitment
Direct: 0208 514 9116

Email: GregC@bbltechnical.co.uk
Web: www.bbltechnical.co.uk
Whether you seek a route in, step up, route out
of corporate life or simply a more traditional
service focused role in independent practice, we
fully understand that one size doesnt t all
and as such carry a wide range of vacancies for
local, regional and independent rms.
Full time permanent positions exist in the following locations
for a wide range of employer types and in some locations (for
those entering the sector for the rst time or returning after
a break) training is offered:
All London Postcodes (N,NW, W, SW, SE & E), Essex (SS,
CM, RM, CO, IG & E), Hertfordshire (AL, SG, WD, EN),
Bedfordshire/Luton (LU, MK), M4 Corridor Generally (SL, RG,
OX, SN), East & West Sussex (BN, TN, RH), Dorset (DT, BH),
Hampshire (SO, PO), Surrey (CR, BR, KT, SM, GU), Kent (ME,
TN, CT, BR, DA), Plymouth/South East Cornwall (PL, TR),East
& West Midlands, Gloucestershire (GL), Bristol (BS), Cardiff/
South Newport (CF, NP), Chichester, Basingstoke
Freelance and zero hours opportunities exist nationally. We
are happy to discuss locations and terms on application so
please get in touch for further information.
BBL is a long established supplier to the property and related
technical sectors worldwide, with ofces throughout the UK
and Europe. Our service is thorough and consultative with all
enquiries treated in accordance with REC codes of conduct
and standards. We understand surveying and the career
aims of those within it, we do NOT act as a CV brokerage
submitting applicants to positions based on limited knowledge
of key words.
If you would like to discuss or express your interest in one of our immediate needs or indeed register your details for future
requirements please call or write direct in absolute condence.
We are looking to recruit home based Regional Surveyors to cover
regions across South London/Surrey, Midlands and East Anglia/
South East. If you are fully qualied (MRICS) with post qualication
experience and wish to join our growing national team this may be
the opportunity for you.
The position requires the successful candidates to undertake
mortgage valuations and security assessments on residential
property in support of Buy to Let lending applications and support
the Groups property management function. You should have a
commitment to best practice and possess excellent IT and commu-
nication skills.
If you can use your initiative whilst working under pressure, enjoy
a challenge, are adaptable and looking to work for a professional
team, supported by our head ofce staff, then we want to hear from
you.
Positions are available with a salary up to 55,000 pa dependent
upon experience, with benets including prestige company car,
extended holidays, Private Medical Insurance and pension provision.
To apply please email your CV to
human.resources@paragon-group.co.uk.
For further information on Paragon please visit our website
www.paragon-group.co.uk
Three regional surveyors
(one for South London/Surrey, Midlands and one for East
Anglia/South East)
Gloucestershire-based
Chartered Building Surveyors
require Director Designate
To join an established and busy small
practice, which is developing and expanding
its existing client base. The successful
applicant will have drive, enthusiasm and
ambition for good, long-term prospects.
Replies via Kirkham Pryer Chartered Surveyors,
7 Rodney Road, Cheltenham, GL50 1HX
kp@kirkhampryer.co.uk 01242 221771
03. 14 // MODUS 55
Recruitment //
Residential
Valuation Surveyors
London, Home Counties, South East, South West, East Anglia,
East Midlands, West Midlands, North West, North East, Wales, Scotland.
High Basic salary plus generous commission and beneft package.
As Spring approaches the need for Residential Valuation Surveyors
is ever growing and the situation remains fuid meaning different
locations are becoming available all the time.
My clients are seeking MRICS qualifed Surveyors with experience of
Mortgage Valuations, Homebuyers reports and ideally Registered Valuers.
However because the requirements are so high, there are opportunities for
Surveyors returning to the industry, following the recession, Surveyors
with relevant experience and small training requirements
will be considered in some geographical areas.
Consultants and zero hours also needed.
Please call Sheila Difford or Danielle Mynard on
01233 643422 / 07436 583005 / 07776 117003
or email your CV to info@gravitassurveying.co.uk
56 ri cs. org
To view more jobs online visit ricsrecruit.com
Residential Valuation Surveyors
Do you want to work for a private frm with a corporate attitude and national coverage -
a frm that is quality driven.
A frm that has a strong tradition of VALUING its surveyors as INDIVIDUALS.
Valunation is growing rapidly and were looking to further expand and strengthen our
national team of residential valuation surveyors.
This is your opportunity to make a positive change and join a leading name in the residential
surveying marketplace where we pride ourselves on the emphasis we give to the quality,
rather than the quantity, of what we deliver.
We have immediate vacancies for experienced, highly motivated individuals who are RICS
qualifed and a registered valuer. We are happy to consider part-time or fexible working.
If you are interested in joining us we would be delighted to hear from you.
Please email your CV, including your RICS membership number, directly to alex.raven@valunation.com or call
Paul Lancaster on 07974-090113 or David Atter on 07973-543010 for a confdential chat.
PLANNING/ESTATES SURVEYOR
East Midlands - 12 month temporary contract
Reporting to the Area Estates Manager, you will deliver specific planning
and estates-related projects to meet strategic development objectives in
respect of mineral acquisition and gaining of planning consents, as well as
administering compliance with planning and tenure agreements. The role
may also include specific responsibility for discrete operational sites.
You should be ambitious, enthusiastic, self-motivated and able to
contribute to our continued success and help us develop the business in
a fast-moving and challenging environment. Applicants should be degree
qualified and will ideally be MRICS with experience in mineral and waste
planning.
The position is based at Syston, Leicestershire, although it may be
possible for the appointee to be located at one of the companys other
offices in the Central & Wales region.
To apply, please send a copy of your CV and covering letter,
quoting vacancy reference number PH/ES/0214, to
tim.deal@lafargetarmac.com.
Closing date: 22/3/14.
No agencies, please.
An equal opportunities employer.
www.lafargetarmac.com
3 More Residential/Commercial
Surveyors Needed
100,000 + Package is probable
Coverage Primarily within M25
Oxford Street and Home Based
Friendly and Supportive Environment
Central London Background Preferred
Send your C.V. to and further information from:
ray@lcsv.co.uk
03. 14 // MODUS 57
Recruitment //
Surveyors
Harrow
Bexley
Bromley/London SE
Bath
Nottingham
Leicester
Manchester (North)
Preston
Landmark was established at the beginning of 2007 as the professional services arm of
Andrews & Partners Ltd. Still managed by its co-founder Steve Hardwick, the company remains
truly independent neither owned by nor allied with a lending institution or large corporation.
Were growing, and business is booming. Following signicant expansion in 2012 and 2013,
we are now able to ofer our specialist residential survey and valuation services from over
30 locations in England & Wales and are looking again for MRICS/FRICS qualied surveyors,
experienced in carrying out mortgage valuations, homebuyer, and building surveys.
We look after our staf as well as we look after our customers, so were ofering competitive
basic salaries, an excellent and transparent commission structure, and car or car allowance.
We are intent on maintaining a sustainable business and, as this develops further, there will be
potential career progression opportunities for the right candidates.
If youd like to work for an ethical company run by surveyors for surveyors, with a culture of
partnership and fair play, make the rst move now by going to http://andrewsonline.co.uk to nd
out more or to apply.
If youd like to speak with someone directly about these exciting opportunities, please call Steve
Hardwick on 01293 820233, or e-mail him at shardwick@landmarksurveyors.co.uk
Illustration copyright - Workbrands Ltd
If your area is not listed above, we would still like to hear from you, the emphasis for us is as much
about the individual as the location, and we do ofer a range of exible working options including part
time or zero hours arrangements.
www.landmarksurveyors.co.uk www.andrewsonline.co.uk
<5m
<10m
<15m
<20m
<25m
>30m
POPULATION
BEIJING
192.3
TOKYO
227.3
PARIS
263.2
BERLIN
344.8
LOS ANGELES
416.6
NEW YORK
555.5
SYDNEY
526.3
JEDDAH
243.9
MOSCOW
277.8
MADRID
217.4
CITY
M
2
PER PERSON
S
o
u
r
c
e
:

d
e
m
o
g
r
a
p
h
i
a
.
c
o
m
/
d
b
-
w
o
r
l
d
u
a
.
p
d
f
MUMBAI
31.5
HONG KONG
38.3
BOGOT
46.1
MANILA
67.6
DELHI
84.7
SEOUL
94.3
LIMA
68.9
ISTANBUL
104.2
MEXICO CITY
102
HO CHI MINH CITY
144.9
SO PAULO
153.8
LONDON
169.5
CAIRO
109.9
RIO DE JANEIRO
175.4
SHANGHAI
161.3
58 ri cs. org
Illustration by Ian Dutnall
CLOSE QUARTERS
COMPARING POPULATION
DENSITY AND PERSONAL
SPACE IN GLOBAL CITIES
Measure //
MODUS_MAR14_P58_Measure_v2.indd 58 17/02/2014 13:59
What we can offer you
First class employment package including:
substantial salary + bonuses + car/allowance
full technical and administration back-up
excellent CPD + career prospects
We now have opportunities nationwide and are especially keen
to recruit Surveyors covering these postcodes: AB, B, BD, BS,
CA, CM, CR, CV, DT, E, G, GU, HA, HX, IP, LA, LS, LU, M, N, NR,
NW, OX, PO, PL, RG, RH, SA, SE, SO, SS, SW, TW, W, YO
About you
We are seeking MRICS/FRICS/AssocRICS and trainee Surveyors, ideally
with recent experience of carrying out Mortgage Valuations, Homebuyer
Reports and Building Surveys. We will consider applications from
those working outside the Residential sector but with the desire
and commitment to make a career change. You will need a sound
understanding of residential building pathology and defect analysis.
We are also extending our network of Consultant and Zero Hours
employed contractors.
About Us
Our track record for first class service is recognised by all our clients and has
helped secure many new major Lender contracts. We are now recruiting
more Residential Surveyors throughout the country to service this work
and the significant Private client work available to us.
To register interest or for more information, please contact Tim Jones:
or scan the QR code
by email
tim.jones@connells.co.uk
visit our website
connellsgroup.co.uk
or scan the QR code
The UKs premier Chartered
Surveying and Valuation Panel
Management company
Residential Surveyors
So if you share our passion for delivering quality service and believe
you have the right skills, then we want to hear from you.
MB18112_S&V_recruitment_ad_10Feb_aw.indd 1 10/02/2014 17:10
MODUS_Mar14_P59_CONNELS.indd 2 14/02/2014 11:36
MODUS_Mar14_P60_BritishGas.indd 2 14/02/2014 11:37

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