1. Planning, organizing, staffing, leading and controlling represent the:
i. Globalization movement ii. Management process iii. HR management function iv. Results of competition. 2. The bottom line of managing is: i. Getting results ii. Doing everything right iii. Exerting authority iv. Motivating subordinates 3. Which of the following is not a right bestowed by a manager's authority? i. Directing the work of others ii. Make decisions iii. Give orders iv. None of the above
4. A (n) ______________ manager is always someone's boss and issues orders down the chain of command.
i. Human resources ii. Staff iii. Line iv. Functional
5. HR's employee advocacy role includes all the following except:
i. Defining how management should treat employees ii. Creating a learning organization iii. Implied authority, functional control, line authority iv. Coordinative function, service function, functional control
6. The tendency of firms to extend sales, ownership and manufacturing to new markets abroad is:
i. Competition. ii. Exporting jobs. iii. Non-traditional trade. iv. Globalization.
7. Increased globalization results in:
i. Technological advancements ii. Non-traditional jobs iii. Increased competition iv. Reduced competition
8. Negative results of increased globalization are:
i. Technological advancements ii. Changing demographics iii. Exporting jobs iv. Reducing costs
9. The knowledge, education, skills, and expertise of workers is collectively known as:
i. Demographics. ii. Human capital. iii. Human resources. iv. Human diversity
10. A company's _____ is its plan for balancing internal strengths and weaknesses with external opportunities and threats.
i. Demographics. ii. Diversity. iii. Strategy. iv. None of the above
11. Human resources creates value for the firm by:
i. Engaging in activities that produce needed employee behaviors ii. Measuring employee behaviors iii. Utilizing an HR Scorecard iv. Measuring outcomes of employee behaviors
12. Planning, organizing, staffing, leading and controlling are elements of the management process.
i. True ii. False
13. Failing to motivate subordinates can prevent getting desired results despite brilliant plans and building modern production facilities.
i. True ii. False 14. Managers who are in charge of accomplishing the organization's basic goals are staff managers. i True ii. False 15. HR managers usually exert line authority, staff authority, and functional control simultaneously in an organization.
i. True ii. False
16. The heart of an HR manager's job is playing an employee advocacy role.
i. True ii. False
17. Ensuring that line managers implement HR objectives, policies and procedures is achieved by HR managers exerting line authority.
i. True ii. False
18. Globalization is partially responsible for firms increasingly using non-traditional workers.
i. True ii. False
19. Human capital refers to the costs incurred in hiring and compensating qualified workers.
i. True ii. False
20. A plan for balancing internal strengths and weaknesses with external opportunities and threats is a firm's strategy.
i. True ii. False
21. What a supervisor can and cannot say and do when a union is organizing its employees are governed by equal employment laws.