2014-2015 Management Part I: Introduction Ch. 1. Managers job Course outline Part I: Introduction Part II: Planning Part III: Organizing Part IV: Leading Part V: Controlling Management Part I outline Part I: Introduction Ch. 1. Managers job Ch. 2. The evolution of management Ch. 3. Organizational environments Ch. 4. Social responsibility and ethics Management Learning objectives After studying this chapter, you should: Define management and other related concepts. Explain the four functions of management. Identify the major elements in the management process. Describe the major roles that managers have in organizations. Describe the common work methods that managers use. Delineate the major skills needed by managers. Describe how managerial jobs differ according to hierarchical level and responsibility area. Chapter 1 outline A. What is management? B. The functions of management C. The management process D. Managerial roles E. Managers work F. Managerial job types what? A. What is management? Outline A. What is management? To handle, to be in charge of, to control, to administer. To manage Administering the activity of one organization/division. Management The process of achieving organizational goals... by engaging in the four functions of planning, organizing, leading, and controlling. Management examples A group of people working together in a structured fashion to attain a set of goals. Organization What is management? (2) Outline A. What is management? (2) The process of leading and directing all or part of an organization (often a business) through the deployment and manipulation of resources. Management Human, financial, material, information. Organization resources The act of managing something. The group of top managers of an organization. People in charge of running of business. Management: different meanings Etymology Outline A. What is management? Etymology manus (hand) + agere (to drive/act) manumagere (to drive by hand to handle) Latin maneggiare (to handle, especially a horse) Italian mesnagement mnagement (care) Old French Classical definitions Outline A. What is management? Classical definitions Management: Knowing exactly what you want people to do, and then seeing that they do it in the best and cheapest way. Frederick Winslow Taylor [1856-1915] To manage is to forecast and plan, to organize, to command, to coordinate and to control. Henri Fayol [1841-1925] Manager Outline A. What is management? Manager Someone who has a measure of control over any of the following: time; workloads; decisions; technology; equipment; money; standards; meetings; other people. Manager Someone whose primary activities are a part of the management process. Manager Supervisor Outline A. What is management? Supervisor super (over) + visor (to see) supervisor (overseer) Latin To oversee one or more of the list of things in the previous slide: to inspect and monitor them. Supervisors job Not only to inspect and monitor things, but also to make predictions, to plan ahead, to decide how things will change and develop. Managing is wider The supervisor is often mainly concerned with the present. The manager is concerned with future, present and past. Major difference: viewpoints Leader Outline A. What is management? Leader Someone who sets direction in an effort and influences people to followthat direction. Leader Sets direction by developing a clear vision and mission, and conducting planning that determines the goals needed to achieve the vision and mission. Motivates by using a variety of methods: facilitation, coaching, mentoring, directing, delegating etc. A leader MANAGING = planning + organizing + LEADING + controlling. Managers do things right; leaders do the right things. B. The functions of management Outline B. The functions of management 1 2 4 3 The functions of management (2) Outline B. The functions of management (2) Setting goals and deciding howbest to achieve them. Planning Allocating and arranging human and nonhuman resources so that plans can be carried out successfully. Organizing Influencing others to engage in the work behaviors necessary to reach organizational goals. Leading Regulating organizational activities so that actual performance conforms to expected organizational standards and goals. Controlling The functions of management: example Outline B. The functions of management Example I want to pass that damn management exam. God, I have to spend my next 6 days learning OK, till then no beer, no football, no girlfriend. Ehhh I mean no beer, no football. I call all my friends and tell them Im not available 6 days from now. Turn my mobile off. Put all the books and papers on my desk. Engage mom in preparing coffee every 6 A.M. When hungry, I yell and mom is bringing me my meal. When too warm in my room, I command my father to turn on the air conditioning. Lost a paper? One colleague is solving the problem. My exam is tomorrow. Im suppose to be learning no beer, no football. But I learnt already all the chapters and I made my recapitulation. So let it be beer! Go CFR! Planning Organizing Leading Controlling inputs outputs C. The management process Outline C. The management process transformation goals human resources financial resources physical resources information resources manager P O L C D. Managerial roles Outline D. Managerial roles An organized set of behaviors associated with a particular office or position. Role 1. Entrepreneur 2. Disturbance handler 3. Resource allocator 4. Negotiator I. Decisional roles 1. Monitor 2. Disseminator 3. Spokesperson II. Informational roles 1. Figurehead 2. Leader 3. Liaison III. Interpersonal roles Henry Mintzberg [b. 1939] I. Decisional roles Outline D. Managerial roles I. Decisional roles Acts as initiator, designer, and encourager of change and innovation. Entrepreneur Takes corrective action when organization faces important, unexpected difficulties. Disturbance handler Distributes resources of all types, including time, funding, equipment, and human resources. Resource allocator Represents the organization in major negotiations affecting the managers area of responsibility. Negotiator II. Informational roles Outline D. Managerial roles II. Informational roles Seeks internal and external information about issues that can affect organization. Monitor Transmits information internally that is obtained from either internal or external sources. Disseminator Transmits information about the organization to outsiders. Spokesperson III. Interpersonal roles Outline D. Managerial roles III. Interpersonal roles Performs symbolic duties of a legal or social nature. Figurehead Builds relationships with subordinates and communicates with, motivates, and coaches them. Leader Maintains networks of contacts outside work unit who provide help and information. Liaison E. Managers work Outline E. Managers work Managers work methods: Unrelenting pace. Brevity, variety, and fragmentation. Oral contacts and networks. Henry Mintzberg Management as ART Experience. Personal skills: charisma, flair, wit, intuition. Empirical management. Management as SCIENCE Governed by rules and principles. Scientific methods, tools and approach. Art is needed, science is indispensable. Managerial knowledge and skills Outline E. Managers work Managerial knowledge and skills Information about: An industry and its technology. Company policies and practices. Company goals and plans. Company culture. The personalities of key organization members. Important suppliers and customers. Knowledge base The ability to engage in a set of behaviors that are functionally related to one another and that lead to a desired performance level in a given area. Skill Key management skills Outline E. Managers work Managerial knowledge and skills Key management skills Reflect both an understanding of and a proficiency in a specialized field. Technical skills Associated with a managers ability to work well with others, both as a member of a group and as a leader (who gets things done through others). Human skills Related to the ability to visualize the organization as a whole, discern interrelationships among organizational parts, and understand how the organization fits into the wider context of the industry, community, and world. Conceptual skills F. Managerial job types Outline F. Managerial job types H i e r a r c h i c a l
l e v e l s Arias of management Top managers Middle managers First-line managers I. Hierarchical levels Outline F. Managerial job types I. Hierarchical levels Managers at the very top levels of the hierarchy who are ultimately responsible for the entire organization. Top managers Managers beneath the top levels of the hierarchy who are directly responsible for the work of managers at lower levels. Middle managers Managers at the lowest level of the hierarchy who are directly responsible for the work of operating (non-managerial) employees. First-line managers Hierarchy and management functions Outline F. Managerial job types I. Hierarchical levels Hierarchy and management functions planning organizing leading controlling first-line middle top Hierarchy and management skills Outline F. Managerial job types I. Hierarchical levels Hierarchy and management skills technical human conceptual first-line middle top II. Arias of management Outline F. Managerial job types II. Areas of management Primarily concerned with getting the products into the hand of clients. Marketing managers Deal primarily with an organizations financial resources. Financial managers Primarily concerned with creating organizations products and services. Operations managers Concerned with hiring, maintaining, and discharging employees. Human resource managers Not associated with any particular management specialty. Administrative managers (general managers) Other management specialties than those already described. Other kinds of managers