QUESTIONNAIRE

FOR CONSUMERS OF INSURANCE PRODUCTS:

THE INFORMATION COLLECTED IS INTENDED TO BE USED FOR PERSUE ACADEMIC PURPOSES.
I SHALL BE GRATEFUL FOR YOUR VALUABLE INPUTS AND ACTIVE CO-OPERATION.
KINDLY RESPOND TO ALL THE QUESTIONS
TICK MARK THE APPROPRIATE ANSWER WHERE REQUIRED

NAME(FIRST+MIDDLE+LAST)

AGE

SEX MALE FEMALE

OCCUPATION


ADDRESS



MARITAL STATUS MARRIED
UNMARRIED

SPOUSE

EMAIL ADDRESS

CONTACT NUMBER














1. Have you taken life insurance policy? Yes

No


2. If yes, from which source you come to know about life insurance?

Newspapers

Television

Internet

Friends

Banks

Others (please specify)


3. What is the term of your life insurance?



4. If you have taken a life insurance policy, please mention the name of the policy and the name of
the company:

Name of the company

___________________________________________________________

Name of the policy

___________________________________________________________-

5. Will you recommend this policy to others(friends, family etc)? Yes










No

6. Are you satisfied with the service of the insurance company? Yes

No

7. Are you satisfied with the service of broker? Yes

No


8. What is your purpose of taking the insurance?

9. Have you filled your proposal from on your own? Yes

No

10. Have you gone through your policy? Yes

No

11. Government has planned to digitalize the poilicies, what are your views about that?

(a) It will improve the insurance services
(b) it wont have any effect as such
(c) if others, specify ______________________________________________



12. What do you expect from insurance industry in upcoming five years?

(a) better customer services
(b) better management of risk
(c) a financial growth in its sector
(d) if others, specify _______________________________________________













13. What more do you expect from your insurance company in future?

(a) better services providing to customers
(b) better understanding of insurance to the people
(c) if others, specify ____________________________________________

14. Are you aware about all the benefits provided to you as per your policy?

Yes
No

15. Have you ever compared your policy and come across any initiatives done by
Insurance companies (if yes, what kind of?)
____________________________________________________________
____________________________________________________________
____________________________________________________________

16. With the global increasing wealthy population, the risk and the scope of insurance is
Increasing, comment!
________________________________________________________________
_________________________________________________________________
_________________________________________________________________