This includes operator, maintenance, process and vocational training for a specific range of training courses,

geographical area or training specialism (e.g. training design

Build knowledge, networks and insight necessary to ensure
social impact
Strong project management skills and attention to detail
Content Development, Managing training calendar, and Training budgets
Performance Management, and Development of the training team to enable them to deliver effectively.

- Identifying training and development needs within organization through job analysis, appraisal schemes and
regular consultation with business managers and human resources departments

- Designing and expanding training and development programs based on both the organizations and the
individual's needs

- Considering the costs of planned programs and keeping within budgets as assessing the return on investment
of any training or development programs

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

- Amending and revising programs as necessary, in order to adapt to changes occurring in the work
environment

Training Need Analysis & Planning.
Content Development.
Training Delivery & Facilitation.
Training Partner Management.
Post Training Effectiveness Evaluation.
Design, development and delivery of product training programs to new joiners and junior executives.
Should connect with all the stakeholders, especially Business Head, Line Managers and others to identify the
training needs.
Prepare calendar for conducting training programs.
Managing costs to be within budget; effective and efficient utilization of all resources.
Training initiatives to bring cost/ TAT reduction.
Responsible for operations and hiring time table adherence and meeting deadlineseffective planning and
adjusting to scheduling issues to handle transitions and ramp ups.
Prepare calendar for conducting training programs
Design the entire competency framework for the organization & regular competency mapping & managing the
training calendar accordingly
Designing behavioral training, assessment centres & leadership development programs
psychometric assessment, leadership development, assessment centres, individual development plans, gap
analysis & competency mapping. Exposure to setting up the entire learning framework from scratch is an added
advantage.

Excellent planning, organizational and time management skills.
Strong ability to manage stakeholders.
Flexibility, adaptability, and composure.
Exceptional skills in data interpretation and analysis.
Absolute passion for ensuring a world-class customer experience with every contact.

Finishing School
Good inter and intra personal communication skills
Ability to work under strict deadlines & handle stress
Good managerial and leadership skills.
Strong sales, marketing & negotiation skills.
. Develop and Implement Learning and Development strategy for the organization in line with business goals
2.. Develop Learning Modules and Leadership Development Program with internal resources and external
agencies support.
5. Prepare L & D budget, Training Calendar, identify / develop internal and external faculty to build talent
capability.
6. Develop Training Metrics to measure effectiveness of delivery and content
7. Facilitate coaching and mentoring to develop middle management and leadership pipeline.
8. Organize Train-the-Trainer program, Soft Skills & Management Development Program
9. Conducting Training Need Analysis at the Organizational and Individual level to identify the gaps between the
current and the desired performance
10. To be the custodian of all learning and development initiatives (functional and behavioral) across units and
corporate globally
11. Delivery of Training programs at a middle and senior leadership level (proficient in classroom and platform
delivery)
as challenges and not give up when the going gets tough
Influential and persuasive
Consultative but able to make decisions
Creates confidence and provides high quality effective and consistent advice
Straight-talker and non-political; not afraid to bring issues into the open
Able to successfully marshal and manage all resources at their disposal
think ahead skill requirement for business and accordingly plan and implement
Encouraging self-learning and promoting development opportunities to foster career growth.
Ensuring best practices are captured and utilized
Major Deliverables:

Candidate needs to set the L& D/ Quality department in pyramid and initaties the organization training with the
company

1. Training needs Identification :

a. To devise and implement a process (questionnaires, dipstick surveys, cross-functional meetings, structured
meetings, focused GDs) for scanning the Organization environment for assessing the current capability /
competency levels of the workforce
b. Conducting the skill-gap analysis and prioritizing the critical areas requiring immediate attention
c. Collate & standardize learning needs (behavioral / technical / functional), validate them and propose a
training calendar
d. Analyzing training-need-assessments to define and develop leadership and managerial programs in terms of
objectives, implementation plan and program effectiveness measures

2. Design and Development:

a. Designing and developing training and development programs based on both the organizations and the
individuals needs.
b. Independently designing and developing leadership and managerial programs and corresponding training
materials, based on business needs

3. Execution:

a. Identify interventions (training / communication / awareness modules / e-learning) to be used as a part of
the learning program
b. Mobilize resources to identify and empanel internal & external agencies who could help in training &
development. Get the customized learning programs / content prepared for the different requirements. Content
validation
c. Devise alternative interventions like mentoring programs, on-the-job training etc apart from the usual
training & e-learning programs
d. Resource planning for training delivery (rooms, sites, stationery, projectors, peripherals etc)

4. Other Initiatives:

a) Lead and implement L&D initiatives aligned to organization strategy, objectives and established Behavioral
Competency framework
b) Partner with Practice Heads / Functional heads to understand the areas of competency development
c) Prepare, review and implement the L&D framework on a periodic basis
d) Training Need identification based on Competency Mapping, Job Analysis, Performance Appraisal process
and regular consultation with Senior Management and Practice Heads, Identify and develop a pool of
internal/external trainers/ facilitators and partner with the trainers to customize the training delivery
e) Develop and execute appropriate method for measuring training ROI /effectiveness
f) Develop / Publish learning Dashboard and other MIS relevant for a learning organization
g) Evaluation post training through various tools and techniques including interview with Business/Functional
Heads.
Qualification & Experience:

Post Graduate with at least 10 years of L & D experience
Experience/certification in design & delivery of learning program (Preferred)
Well versed with Learning Systems / Processes / Technologies
Facilitation Skills & Presentation Skills.
Excellent communication skills: able to clearly communicate complex information verbally and in writing
Result oriented approach to work


Continual Improvement of Induction program for quick assimilation
Drive new strategic HR initiatives to create the organization of the future.
Good conceptual and thinking skills
Should be a person with demonstrated capacity to innovate, restructure and
initiate new processes.

Develop metrics to evaluate impact of training programs