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These
are as follows:
1. Completeness - The communication must be complete. It should convey all facts required by the audience. The
sender of the message must take into consideration the receivers mind set and convey the message
accordingly. A complete communication has following features:
Complete communication develops and enhances reputation of an organization.
Moreover, they are cost saving as no crucial information is missing and no additional cost is incurred in
conveying extra message if the communication is complete.
A complete communication always gives additional information wherever required. It leaves no
questions in the mind of receiver.
Complete communication helps in better decision-making by the audience/readers/receivers of
message as they get all desired and crucial information.
It persuades the audience.
2. Conciseness - Conciseness means wordiness, i.e, communicating what you want to convey in least possible
words without forgoing the other Cs of communication. Conciseness is a necessity for effective communication.
Concise communication has following features:
It is both time-saving as well as cost-saving.
It underlines and highlights the main message as it avoids using excessive and needless words.
Concise communication provides short and essential message in limited words to the audience.
Concise message is more appealing and comprehensible to the audience.
Concise message is non-repetitive in nature.
3. Consideration - Consideration implies stepping into the shoes of others. Effective communication must take
the audience into consideration, i.e, the audiences view points, background, mind-set, education level, etc.
Make an attempt to envisage your audience, their requirements, emotions as well as problems. Ensure that the
self-respect of the audience is maintained and their emotions are not at harm. Modify your words in message to
suit the audiences needs while making your message complete. Features of considerate communication are as
follows:
Emphasize on you approach.
Empathize with the audience and exhibit interest in the audience. This will stimulate a positive reaction
from the audience.
Show optimism towards your audience. Emphasize on what is possible rather than what is
impossible. Lay stress on positive words such as jovial, committed, thanks, warm, healthy, help, etc.
4. Clarity - Clarity implies emphasizing on a specific message or goal at a time, rather than trying to achieve too
much at once. Clarity in communication has following features:
It makes understanding easier.
Complete clarity of thoughts and ideas enhances the meaning of message.
Clear message makes use of exact, appropriate and concrete words.
5. Concreteness - Concrete communication implies being particular and clear rather than fuzzy and general.
Concreteness strengthens the confidence. Concrete message has following features:
It is supported with specific facts and figures.
It makes use of words that are clear and that build the reputation.
Concrete messages are not misinterpreted.
6. Courtesy - Courtesy in message implies the message should show the senders expression as well as should
respect the receiver. The sender of the message should be sincerely polite, judicious, reflective and enthusiastic.
Courteous message has following features:
Courtesy implies taking into consideration both viewpoints as well as feelings of the receiver of the
message.
Courteous message is positive and focused at the audience.
It makes use of terms showing respect for the receiver of message.
It is not at all biased.
7. Correctness - Correctness in communication implies that there are no grammatical errors in communication.
Correct communication has following features:
The message is exact, correct and well-timed.
7. Saving Time
Communicating effectively can go a long way in helping you save time. Particularly in a work setting, knowing when it is
appropriate to communicate via fax, email or phone or to have an in-person conversation with someone can save a
company a lot of money and time. Communicating over the phone about a time-sensitive issue, for example, saves the
time it takes to meet with someone in person and yet enables you to confront issues that might be too complicated for
conveying through email