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Sr.

no

Date

Customer name

4/1/2014

Navkar Glass

4/3/2014

Godrej

4/10/2014

Rachna Glass

4/16/2014

Vulcon

4/18/2014

Veeras vanner

4/23/2014

Bombay glaze

4/23/2014

Glazium faade

4/24/2014

Shivam aluminium

4/26/2014

Western UPVC

Complint

Responsible

IN Pi 8709, optical distorton is more in all glasses

Customer

Chipping in corners in Edgepro shelf glasses

Dispatch

Fitment problem due to glass bend in one of the door glass delivered
to them.

Furnace

Short delivery of 2 glasses in their order of 178 DGU panels.

Dispatch

In pi 63,20 round glasses delivered with minor scracthes in it. Hence


customer rejected the 20 glasses

Grinding

The mockup dGU glass sent had poor cleaning. Notofied by customer.

In pi 143, 1 door glass L patch fitting hole fabricated wrongly.


In pi 7814, 1 19 mm glass rejected for diagonal variation of 25 mm.

In pi 238, two dgu glasses are replaced for wrong dimension

DGU

Fabrication
Cutting
Backoffice
pune

Action taken
Customer fit the glass in wrong orientation in building.Glasses feed
height side perpendicular to rollers and glass has to fit in same
way.customer aggres it and problem resolved.
Glasses delivered in night without packing for urgent supply of the
customer ,get chipped in edges. Additional person(quality
inspector, Sushant) deployed in night to check the occurence of
chipping. Additionally, we will try to avoid supplying in night
shift.Notified night shift person.and recommended for
replacement.
Glass bend due to powerfailure and retempered, But still some
bend in glass as it is 4 mm within allowable limit as per standard.
Convince customer to adjust same.Problem resolved.
It is error of dispatch on oversighting the glass quantity. {ending
two glasses delivered in next consignment and issue resolved.
Notified concerned dispatch incharge
Though this glasses are allowable as per standards, this is not
accepted by customer.Recommended for replacement for
bussiness relation.
Glasses sent on urgency without cleaning.Same is discussed with
customer and issue resolved.
Special care to be taken by quality inspection for glass cleaning in
future.
It is our error. Notified fabricator and training planned for the
driller (Dayashankar Verma) on this and recommended for
replacement
There is an new employee (Akhil) cutting the glass. Traing planned
for akhil. Material recommended for replacement.
Wrong size send by Aparna from pune office. Notified Pune staff.
Written communication by mail given to all the concerned and
copied to Ritesh and Adwith sir. Material recommended for
replacement.

T
T

Customer Complaint Registor


Sr.no
Date
Customer name
1
12/2/2013 Glaze tech

Complint
Bend in 6 glasses of ST 150 glasses

12/2/2013 Ajinkya glass

2 glasses of pi 5978 dated 14/11/2013 is fabricated


wrongly. In order to adjust this glass customer
demands replacement for one small glass

12/3/2013 Sonam aluminium

In pi 6301, 1 glasses was chipped at fixing of


glass.Quality of tempering was suspected.

12/4/2013 Power eletronics

In pi 5889, 30 glasses returned for scratches and


improper cutting

12/4/2013 Glazium faade

1 wrong glass ,6 glasses with size not in pi and 1 glass


broken in handling

12/5/2013 Shiroya&Co

1 Glass of Pi 5795 dated 11/11/2013 is received with


wrong size 870 x1210 in place of 879 x 1210

12/5/2013

12/7/2013 Sai Glazing

In pi 5896, all 19 mm thick glasses are not chamfered


at 45 degree . Glass matching problem.

12/7/2013 Apsara glass

In pi 6179, one glass is bend and end user not


accepting same.

10

12/7/2013 Glazetech

Silicon ink stain between the DGU glasses for glass


delivered to baner

11

12/10/2013 Mandai mitramandal

In pi 5623, one glass hole not made and center cutout


very tight

12

12/13/2013 Astitv projects

In pi 6511, one backpaint glass rejected due to black


stain mark in it.

Glazium faade,Glazetech
and Arihant

Glass edge work not proper (Mat finishing is not


found)

13

12/16/2013 Alfa Faade

In pi 6279, 7 glasses of KBT DGU broken in transport

14

12/16/2013 Raj Enterprises

In pi 6572, 1 glass scratched in transportation

15

12/17/2013 M.M. Group

In pi 6575, 2 katra glasses rejected for improper


chamfering.

16

12/18/2013 D&M builders

In tibco site glass broken spontaneously 4 times in last


3 months

17

12/19/2013 Nazzarli

In pi 5620, one glass received with bend of 10 mm

18

12/19/2013 Swastik

In pi 4774, 2 glasses received with bend.

19

12/21/2013 Praksh Kometal

In pi 6714,Scratches in 4 DGU panel due to abrasion in


transport.

20

12/21/2013 Hi-Float Glass

Logo position for the glasses varies

mplaint Registor
Responsible
Tempering

Action taken
Retough and make it straight.

Fabrication

It is our fabricator error. He used different fitting drawing


for this glasses. In order to adjust this 2 door panel,
customer demand one small overlap panel. Notified
concern fabricator and recommanded for replacement

Customer

Glass becomes hard after tempering and it is possible to get


chipping due to poor handling in site. If glass break without
fragnment we can offer replacement.But fragmentation is
very good and it is not on our scope. Issue resolved.

Cutting

This glasses are recovered from offcut and may have


scratches in it which is allowable as per IS standards but not
acceptable to customer. Needed replacement for same.

DGU

Wrong sticker issues as regular manpower absent. The


issue resolved and notified new manpower on this matter.

Cutting

Glass collected and verified in factory. Both the sizes are in


Pi.Only sticker at furnace output is wrongly put on the
glass.Same is notified to cutting department.

Cutting/Grinding

Polishing contractors

Furnace

IGU

Customer

Polish contractor

Due to unavialblity of edge seamer machine and Zigzaw


cutting problem in Cutting machine, this problem persist .
Assure customer to take care in future.Problem resolved.
Manual chamfering.So there is variation in chamfering
angle. Same is corrected by deputing person to site. Issue
resolved.
This glass got warpage due to Power failure &
Retempering.This glass delivered due to urgency of
customer. This issue is resolved.
We verified glass and found some insects in between the
DGU glasses as this glasses made in night shift.Notified DGU
section head to take extra care while making DGU panels in
night shift.The defective glass will be collected and
reworked
It is clearly mentioned in Pi, any compliant / claim in glass
should be lodged within 7 days after receiving glass.As the
compliant lodged after 45 days compliant cannot be
entertained.
Improper back painting. Same is notified to the concern
person. Glass will be collected and reworked.

Dispatch

Dispatch

Polish contractor

Raw materisl

Furnace

Furnace

Dispatch

Furnace / Customer

Transport breakage due to impropewr road access to


site.Glasses will be replaced.
Transport abrasion mark. Customer ready to adjust the
glass for his urgency. If end user reject we need to replace
same. But no claim received from end user and issue
resolved.
This is human error.Despite number of notification, as this
repeated errprs affect company image issued debit note to
Polish contarctors and given credit note to customer.
It is not process fault. It is an Raw material fault.There is an
presence of NiS (Nickhal Sulpite ) impurity in the glass.
Visited site and collected sample .Send same to glass
manufacture for testing.
Made site visit and verified the glass having bend of 10
mm. This happens due to retempering of glass after power
failure. The glass will be needed to be collected and
retoughened.
As glass is already fitted, we unable to identify bend.Issue
resolved.
This happens to improper packing of the glass. Same is
notified to dispatch department.Glasses are collected and
verified in factory.To be replaced one side of glass wirh
new one.
Logo position not mentioned in Pi and drawing of the
customer.So This glasses are accepted by customer

Customer Complaint Registor


Sr.no

Date

Customer name

Complint
In pi 5223 , glass sized 1203 x 2717, holes are not
made as per fitting

11/1/2013 Swastik Interiors

11/1/2013

11/8/2013 Imperial glazing

11/9/2013 KMC glass

11/11/2013 MK glass

11/12/2013 Encraft enginners

11/13/2013 Shree enterprises

All 6 mm green reflective glasses are having abrasion


mark in transportation

10

11/15/2013 D&M builders

In pi 5449, 5 glasses edges damaged in transportation.

11

11/18/2013 Decent glass

In pi 6023, 1 glasses received with chipping on edge

14

11/25/2013 D&M builders

In prudent Site 3 glasses delivered aginst Pi 6077


replacement sizes is not matching with chalan.

15

11/21/2013 Glaze Tech

2 Glasses are returned for wrong glazing and scartche

16

11/22/2013 Alfa facade

One Dgu glass of size 1403*983 is broken in transport.

22

11/29/2013 KMC glass

In pi 5875, 128 glasses rejected for pinholes and edge


printing peel off .

24

11/30/2013 Artizen glass

In pi 6101, 2 glasses wrong size (645 x 2663 - 2 nos


reeceived.But 1079 x 2659 and 612 x 2666 needed.

New Front Prabhavee


Ventures

In pi 5278 , variation in 1 glass for size.


One glass have shade variation
In pi 2501 of GSC Glass, one more glass needed
replacement for wrong fabrication (2 nd time)
in pi 5334, one glass delivered with wrong fabrication
without lock cutout.
All dgu glasses of pi 5499 is not cleaned and delivered
without cleaning

mplaint Registor
Responsible
Customer
Outsourced party
(Pushkar Glass)
Customer

Corrective action
Glasses are collected and verified. Fitting given and drawing
fitting are differs.It is customer fault and glass returned to
customer.
Same is notified to suppler.Glass is reworked.
Usage of 2 different type of RM in this project causing this
problem.As it is not mentioned in Pi, it is not in our scope.

Outsourced party (GSC


Notified to third party and got replacement for same
Glass)
It is our fabricator error.The concerned person is notified
Fabrication
and recommaned for replacement
Due to urgency of the customer,glass delivered without
DGU
cleaning. Issue resolved.
Dispatch

Glasses are got abrasion in transportation.There is no


interleaving paper found between the glasses. It is an error
of the dispatch department. Please refer CAPA for same

Dispatch

Transport chipping due to poor road access to site.Glasses


are collected and reworked. Issue resolved.

Dispatch

Transport chipping due to improper packing of glass.


Notified the Dispatch incharge and Glass are reworked.

Dispatch

DGU

Dispatch

Billing error. Delivery chalan and actual sizes delivered not


matched. Modify the bill and issue resolved. Notified
concerned billing incharge.
It is an DGU person error.Coating side must be inside the
panel.But in this glasses coating side kept outside and
glazed. Concerned person is notified and refer CAPA for
same.
Annealed glass.can break even with small vibration in
road.Broken glass will be replaced.

Furnace

Open printing and printing over dust. As per standard there


are 4 pinholes allowed in the glass but not clustered in one
area. But customer not aggreeing for same. So credit note
issued and issue closed.

Customer

This order is very big and send person tos ite to address this
compliant. There is some wrong fitment of glass from
customer end. Guided customer for refitting. Issue
resolved.

Sr.no

Date

Customer name

1/2/2014 Alfa Facde

1/3/2014 Nu con

1/3/2014 Hi- Float Glass

1/2/2014 Hi- Float Glass

1/4/2014 D&M Builders

1/7/2014 Godrej

1/7/2014 Pushkar glass

1/8/2014 D&M Builders

1/9/2014 Swastik interior

10

1/9/2014 Raj Glass

11

1/9/2014 Hutaib creative

12

1/10/2014 Kanchan Glass

13

1/10/2014

14

1/11/2014 Tisya Impex

15

1/16/2014 Burhani glass

16

1/18/2014

17

1/20/2014 Kismat hardware

18

1/20/2014 D&M Builders

19

1/21/2014 Glazium faade

20

1/21/2014 Godrej

21

1/22/2014 Parmar Enterprise

22

1/23/2014 Om Enterprises

23

1/24/2014 Power eletronics

Galaxy Structural
Glass

Dimensional
interiors

24

1/24/2014 Shiroya ent

25

1/27/2014 Mahek glass

26

1/27/2014 Alfa Facde

27

1/29/2014 Amit Patil

28

1/29/2014 RDCC

29

Godrej
1/30/2014

30

1/31/2014 Babji glass

31

1/31/2014 Glaze Tech

Complint

Responsible

For KBT glasses, all glasses rejected for cut at edge and more than one cut in
glass

Marketing

In pi 6920, 8 door glasses rejected as cutout is made 5 mm more than


required.

Customer

In pi 6929, 1 glass is not as per forma

Production

In pi 6735, 1 Glass is rejected for high optical distortion

In Pi 6895, 1 glass delivered without cutout and some glasses delivered with
lesser size

At about 5 glasses in line rejected for scartches and printing defects

Furnace

Fabrication

Packing

One glass of pi 7170 is delivered without hole .Wrong fabrication

Fabrication

In pi 6962, 1 glass delivered with wrong size.

Backoffice

In pi 7162 , all 4 mm glasses delivered without CP

Production

In pi 7309, 1 glass rejected for scratches

Dispatch

6mm forma glasses delivered without polish though it mentioned in customer


chalan

Backoffice /
Marketing

2 glasses of Pi 6554 is returned for wrong size

Customer

In pi 6903, 1 glass is not matching with farma.

Customer / Cutting

In pi 6789, 1 DGU glass rejected for abrasion mark in it

Dispatch

In pi 7354, one 5 mm thick glass of size 568 x 1845 chipped in transportation


and returned.

Dispatch

In pi 6808,6750, 6 glasses are having problem in hole alingment not o.k.

Customer

In pi 7062, atleast 4 glasses delivered with out required number of holes


(Wrong Fabrication)

Customer

In pi 7298, 2 door glasses are rejected for wrong fabrication.

Fabrication

In pi 7513, 1 glass sized 1099 x 685 delivered with scratch

Furnace

1 glass rejected for cutting problem

Cutting

I glass of pi 7483 is fabricated wrongly for lock cutout.

In pi 7286, 1 glass received with 10 mm plus

In pi 7301, 1 glass not grinded properly and seemed to be cracked.

Fabrication

Cutting

Customer

In pi 5795, 1 glass received in wrong size

in pi 7250, 12 glasses Chamfering not proper

In pi 7115, 1 glass is delivered as block size with reference number F4

Dispatch

Polish Contractors

Fabrication

In pi 7467, one glass bend up to 10mm

Furnace

in pi 7656 , 6 mm st 467 most of the glasses are bend

Furnace

2 glasses rejected for waviness

Furnace

In pi 7353, 1 glass sized 1956 x 914 is wrongly fabricated.

In pi 7512, 1 Glass broken in trnsport

Fabrication

Dispatch

Customer Complaint Registor


Corrective action
As customer requirment is not properly understood and
mentioned in Pi,these glasses needed to be replaced.Notified
marketing department.As the corrective action all future
requirments of customers will be put in Pi.Please refer CAPA
for same.
Used wrong fitting and same is verified & communicated to
customer in phone. The issue is resolved
Glass&Forma collected and verified in factory.Being joint
forma, joint get disturbed in transportation.Requested
customer to send join free forma in future.Recommanded for
replacement this time.
Verified for high optical distortion due to retempering of glass
happens due to power failure.This glasses kept separtly but
mix up with o.k. glass by human error. Concerned worker in
line is notified.This glass needed to be replaced.
Verified glass size 830 x 2665 of overlap panel that have
cutout and holes. But it delivered as block size due to mis
understanding of fabricator.Fabricator is a new person
,elevated from assistant fabricator to fabricator for requirment
of new person.Recommanded for replacement
There is an human error in sorting of glass at packing section of
the godrej glass.This glasses are collected and verified. Suitable
CAPA intiated.
Drill person in fabrication department is new and oversight
marking of one hole.The concerned person is notified and
recommanded for replacement
Recommanded for replacement as the glass is for overlap
panel.but sliding panel marked in pi.Notified backoffice person.
Glasses of small thickness is normally polished after tempering.
After tempering glasses delivered due to urgency of the
customer and oversighting of dispatch incharge.It is our fault.
We will reduce polishing charges from bill and requested
customer to polish glasses themself.Issue is resolved.
Transport scratches happens due to poor road condition to
site. Notified to use additional separator for
dispatch.Recommanded for replacement.

Wrong customer property detail send by our backoffice and


confirmation for same by customer. If needed glass will be
reworked.
We verified glass with forma and found it perfectly matching
and returned back to customer.
Glass verified and found mismatch up to 5mm. Being paper
forma, there is an wrinkle in it.Requested customer not to
send paper forma and recommanded for replacement.
Transport abrasion mark .Glasses are abrased due to poor
packing of glass. Recommanded to use brown paper for same.
Transport chipping due to poor raod condition. We will rework
and send back same to customer.
There is an hole centre distancevariation of 1 mm which is
allowable as per IS standards.Glasses are delivered under
deviation. Issue resolved by educating customer
Customer Approved drawing itself have wrong number of
holes.same is communicated in phone and issue resolved.
Glasses are collected and verified.It is human error by our
fabricator. Same is notified to concerned fabricator and
recommanded for replacement.
Glass is delivered with scratches that allowable as per IS
standards under deviation. But customer is not aggreing. But
replacement is recommanded for business relationship.
Glass Breaking problem in cutting.Packing person not checked
the glass properly. Concerned person is notified. Glass to be
collected back and reworked.
Man error. We recommanded the customer to change
hardware.Customer agreed and problem resolved
There is an measurment error by manual cutting opeartor.
Concerned person is notified and recommanded for
replacement.
As the grinding will not affect functional or fittment of specific
glass, the glass was send under deviation. Though customer
complianing, he had fitted the glass and issue resolved.

Glass coillected and verified and found size is o.k. But Sticker
on the glass is not o.k. Sticker is corrected and send back to
customer. Unloading person in furnace is notified.
Manual chamfering have some variation in it and customer not
agreeing for variation. We send our polsh contractor to site
and get the glasses repired.
Glasses was collected verified.But glasses sticker problem.
Same is corrected and delivered back to customer. Furance
unloading end person is notified
Glass size is too big up to 4 meter.Verified glass and found
bend up to 5 mm only.It is allowable as per standard.So glass
send back to customer.
Send dubey Sir to verify the defects.He observed warpage in
glass is within allowable limit and convinced the customer.
Issue resolved.
Mix up of Raw material and glasses processed at high
temparture to cater urgency of customer. Glasses are rejected.
There is an misidentification of fitting and use wrong fitting
detail by our fabricator. Notified concern operator and
recommanded for replacement
spontaneous breakage of glass in transport vehical without any
apparent reason. Recommanded for replacement.

Sr.no

Date

Customer name

Complint

2/1/2014 Momain and sons

In pi 7353, one glass cutout was made wrong

2/1/2014 Nazzarli

In pi 7774, one 6 mm glass is delivered with


chipping

2/3/2014 Raj Glass

In Pi 7096 , 3 glasses shape and forma is not


matching.

2/4/2014 Marvel

In pi 7219, 2 glasses broken in transport

2/5/2014 Alfa facde

32 Dgu glasses returned for 3 or more joining in


the unit

2/5/2014 D&M builders

2/10/2014 Encraft india

2/8/2014 Glazetech

In pi 7512, for sai prasad project 70 glasses


delivered extra

12/6/2014 Alfa facde

In invoice 7283, KBT Dgu glasses most of the


glasses having rainbow marking in it

10

2/12/2014 Tisya impex

In pi 7924, 2 glasses wrong side chamfering

11

2/13/2014 Inspire interiors

In pi 7093, the glasses hole diameter is made


wrong (12 mm in place of required 10mm)

In pi 7643, one glass is chipped and customer


want credit note.
In pi 7588, 1 glass sized 760 x 1332 received
with 10 mm plus

12

2/13/2014 Glazium Faade

In pi 7984, 4 glasses coating is in wrong side

13

2/17/2014 Pinaki Industries

In pi 8090, wrong glasses received to party.


Glasses not matching with forma.

14

2/17/2014 Dzire

In pi 7474, 1 glass returned for chipping

15

2/18/2014 Glaze tech

4 Dgu glasses and 2 single glasses against Pi


6644 were not received.

2/26/2014 pooja

PI 8044 , 12mm clear ,hingis fitting problem

16

17

2/26/2014 Glazium faade

Pi 7940 , 1 glass wrongly cut due to wrong


dimensional rejection slip

Responsible
Fabrication

Dispatch

Polish
contractors

Dispatch

DGU

Corrective action
Human error. Glass was wrongly fabricated by our operator.
Drawing wrongly interpreted by the operator. Same is notified to
concern opertor and recommended for replacement. Training
scheduled for Kadam accordingly
Actual glass is chipped in process and marked for regrinding. But
glass is delivered without polishing.Notified to Disptach department
employees and recommended for rework

It is forma glasses and glasses are verified with the shape of the
forma. As this shape is critical and cannot be polished to such a
precesion manually. Same is communicated to customer and was
accepted by the customer.
Annealed Glass. Brekage is not in our scope. Claim rejected.

As customer requirment is not properly understood and mentioned


in Pi,these glasses needed to be replaced.Notified marketing
department.As the corrective action all future requirments of
customers will be put in Pi.Please refer CAPA for same.

Dispatch

Transport chipping.Same is verified in DC copy and recommended


for creditnote.

Cutting

Glasses to be collected and reworked.

Backoffice

Duplication of Pi. Both Pi are confirmed by customer.Please refer


CAPA for more details.

Customer

It is not defect. It is RM properties called Anitropy / Irradiant marks


also called lepord spot in the glass.This is educated to customer and
issue resolved.

Polish
contractors

Wrong interpretion of drawing. Notified the same to the concerned


person. Recommended for replacement.

Fabrication

Glass is 12 mm thickness.As per standard hole diameter of glass


must be more or equal to glass thickness. Same is explained to
customer and issue is resolved. In future, prior intimation of the
assumptions/clarification to be communicated to customer in
advance.

Cutting

Backoffice
Factory

Wrong interpretion of drawing. Notified the same to the concerned


person and recommended for replacement. For further information
, refer CAPA sheet
The customer needed alteration in forma marked in pen in forma.
But normally forma must be mirror copy of the glass which is
deviated in this case. But any special instruction in forma must be
notified and not followed in this case. Same is educated to
backoffice staff (Praveen Bhosale and Saleem) through
training;material recommended for replacement.

Dispatch

No separtor in between glasses in vehicle.Notified the dispatch


inspector.recommended for replacement

Customer

This is an order that operating for last 4 months. There may be some
fitment issue with customer. replacement recommended for
businness relation.

Customer/
Fabrication
Production

Customer used nonstandard fitting. So fittment problem.We


arranged fabricator to site for solving the problem by grinding
cutouts by 5 mm.Problem is resolved.
Oversighting of sizes.Take note this will not happens
again.recommended for replacement.

capa to be prepared

Sr.no

Date

Customer name

3/2/2014

Godrej

3/6/2014

Pushkar glass

3/8/2014

Godej

3/11/2014

Godrej

3/8/2014

Glazium Faade

3/14/2014

saniya alluminium

3/15/2014

Godrej

3/18/2014

Momain &Son

3/18/2014

Veeras vanner

10

3/19/2014

Glazium Faade

11

3/19/2014

Dcor Art

12

3/14/2014

Alfa Faade

13

3/18/2014

Babji glass

14

3/24/2014

Turn mill machining work

Complint

Responsible

12 glasses rejected for various issues

packing

In pi 8067, 1 forma glass is delivered wrongly

Dispatch

251 glasses rejected in godrej for various issues

Packing

18 glasses rejected for printing defectsin edgepro model

Screen
printing

in pi 8183, 1 glass delivered extra and 1 glass short send

dispatch

in pi 7516, 2 glasses returned for wrong size

cutting

25 edge pro glasses rejected for scratches

dispatch

2 glasses rejected in pi 8581 for wrong fabrication center lock fitting.

2 glasses broken in cutout in annealed format

customer /
backoffice

furnace

In pi 8703, 1 overlap panel over the door glass - wrong fabrication

Fabrication

In pi 8485, 1 glass bevelling not polished

Polish
contractor

In pi 7388, 2 glasses received less; instead 2 extra glasses despatched


by mistake

dispatch

in pi 8581, 2 glasses are made cutout wrong.

Backoffice
(Factory)

In pi 8714, 1 glass frosting is not proper

Polish
contractor

Action taken
loose material was send to meet urgent
requirment of customer without
inspection.This glasses needed to be replaced.
CAPA issued to counter future rejection
Delivery address is wrongly interpreted by
driver. Notified driver and make arrangment of
relocation of glasses.
loose material was send to meet urgent
requirment of customer without
inspection.This glasses needed to be replaced.
CAPA issued to counter future rejection
loose material was send to meet urgent
requirment of customer without
inspection.This glasses needed to be replaced.
Packing list and bill wrongly made. Same is
notified to billing department and issue is
resolved.
cut from offcut. recommended for
replacement.
loose material was send to meet urgent
requirment of customer without
inspection.This glasses are abrased in
vehicle.recommended for replacement.
customer revised drawing. But revised drawing
not received in time.But recommended for
replacement.for bussiness relationship.
Glasses to be collected and verified. Broken
glass patten at 300 mm radious from the point
of impact will not be as small as normal
toughening. So customer was communicated
about the process limitation. Customer was
convinced and issue resolved.
Wrong fitting holes made in the glass. Human
error. The same communicated to the
concerned person. Recommended for
Polished and send back

Glasses were not returned hence issue was


closed by customer end and our end
Drawing is revised.But old drawing was in
circulation and same is followed. As the
internet was down and communication was not
received in time, the product was produced as
per the new drawingIt is our error and
Glass was frosted by new manpower. Glass is
reworked. New employee was trained on
quality of frosted glasses.

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