Training & Development to make you a winner

HARD FACTS
Employees are the lifeblood of any company, as all
business owners and managers are well aware of:
good ones know what their job responsibilities
are, how to use their time effectively, and what
their bosses expect them to accomplish on a daily
basis.
But good employees don't usually happen by
accident: they are made good through effective
employee
training.
Unfortunately,
many
companies choose to cut fiscal corners in their
training departments, hoping that their employees
will simply learn as they go.
This is a risky strategy, however, and many
workers simply fall through the cracks: bosses
assume they know what to do, when the
employees' performance
clearly indicates
otherwise.

All customer-facing employees, regardless of

department or level in the organization, need to be
trained. And if you were to consider the fact that an
organization has internal and external customers, all
employees would need training is some area or
another. While most organizations focus on
Product, the area invariably overlooked is Soft Skills.
The quality of employees and their development
through training are major factors in determining
long-term success and profitability of any business.
If you hire and keep good employees, it is good
policy to invest in the development of their skills, so
that they can increase their productivity.
Employee training is well worth the effort. And
there is no better than Katalyst to design and
deliver the right program.

WHY HEADSTART?
HeadStart by Katalyst specializes in management
& employee development. Like the Organizations &
Professionals we work with, we are passionate
about bringing out the best in people.
We focus on developing ways to generate change,
easily and effectively, now and in the future. We
work with people to identify habitual patterns of
thinking, and then facilitate systemic change. In
short, we are capable of providing training and
development to your people in the areas of
communications,
performance
management,
personal growth and responsibility, professionalism
and teambuilding.
We provide a wide range of training and
development solutions to meet your needs.
The content, methodology, and conceptual width &
depth of each module are calibrated to address
your specific needs and target audience. Real work
examples, audio-visual experiences, games &
exercises, psychometric evaluations, measures and
monitors are integral parts of the training process.

Modules on offer are:

Managerial Leadership Skills

Direct Selling Skills
Communication & Presentation Skills
Customer Care
MS Office Essentials Excel, Access
Time Management
Stress Management
Team Building
Conflict Management
Executive Development Programs

MANAGERIAL LEADERSHIP SKILLS

The Managerial Skills (MLS) program is based on
the conviction that most professionals in business,
have ample skills in their specialization but need
more knowledge and skill to effectively lead and
manage human complexities.
The most important quality of leadership, the one
quality for which you want to be known, is
extraordinary performance, with the goal of
achieving extraordinary results.
These results then serve as an inspiration to others
to perform at equally exceptional levels. People
ascribe leadership to those men and women who
they feel can most enable them to achieve
important goals or objectives.
The Managerial Leadership Skills program will equip
you with the skills to get the best out your team.

Duration : 2/3 days

Objectives:
Help you to work more effectively with people
at all levels in an organization
Create environments and opportunities that
foster employee development and growth
Function more effectively in contributing toward
the achievement of organizational goals.
Course Content:
1. Definition and brief insight to Todays Manager
2. Identifying yourself and your colleagues
3. The Elements of Leadership
4. Characteristics of a Leader
5. Identify your current Leadership style.
6. Identify the styles in your team
7. Skills to be an effective Management Leader
8. How & when to use them for max effectiveness
9. Appraising, Praising & Reprimanding
10. Conflict Management

DIRECT SELLING SKILLS

Professional (Direct) selling isnt a hit or miss
proposition. It is a practical and consistent
application of well-developed, well-refined selling
skills and abilities. It is the skill to capture and hold
customers interest while presenting the benefits of
your product in a powerful, convincing way.
The ability to get the order by satisfying your
customers wants and needs is the purpose of the
NEST Module.

Duration: 2/3 days

Objectives
To equip salespeople with professional selling
skills
Position yourself and your organization for
explosive growth
Learn successful selling techniques
Develop professional skills to move beyond
customer retention to customer loyalty
Course Content :
a) Evolution of Personal Selling
b) The role of the Sales Person
c) Characteristics of a successful Sales Person
d) Identifying our Customers
e) Understanding Customer Buying Habits &
Decision making process
f) Understanding & Evaluating Need &
Opportunity
g) Satisfying Need with the Skills of Probing,
Supporting & Closing
h) Understanding Feature, Advantage & Benefit
i) Identifying & addressing Customer Behavior
j) Open Call. Mid Call & Closing Statements
k) Importance of effective communication

COMMUNICATION & PRESENTATION

Duration : 2/3 days

Management is the art of getting things done. A

Presentation is a fast and potentially effective method of
getting things done through other people. In managing
any project, presentations are used as a formal method
for bringing people together to plan, monitor and review
its progress.

Objectives :
Help overcome your public speaking fears
To be sure to get your message across
Make your meetings more interesting &
thought provoking
Help you handle questions
Help you handle yourself with confidence

But how many of us truly understand the intricacies of a

good and effective presentation. EPS is designed to
address your greatest fears associated with public
speaking. It will not only help you overcome the fear, but
also guide you in making the presentation an event the
participants will remember for along long time.

Course Content:
1. Ingredients of a good presentation
2. Your voice and its effective use
3. Positive body language
4. Importance of Listening
5. Handling Nerves & Anxiety
6. Dealing with questions
7. Managing the media
8. Essentials of Creativity
9. Importance of humor
10. Understanding your audience
11. Do your Homework
12. Habits & Comfort zones

MS - OFFICE ESSENTIALS
We all use some or all programs of the MS Office
suite in particular Excel, Word & Powerpoint. Most
of us have either learnt the basics of these programs
hands-on or through tedious class room sessions.
But there is more to what most of us currently
derive from these programs. Office Essentials is
designed to harness the true potential of Excel,
Word & Powerpoint.
Microsoft Access
a) The Potential at our disposal MS Access in a
nutshell
b) The tools for managing your databases which are
in large volumes.
c) Understanding wizards and solutions to quickly
create and manage databases.
d) Find and retrieve relevant information quickly,
with simple and complex queries.
e) Formats provided by inbuilt Forms and
Reports.

Microsoft Excel
a) The Potential at our disposal MS Excel in a
nutshell
b) How to create detailed spreadsheets for
viewing and collaboration.
c) Create customized formulas for your data and
present it with easy to construct charts.
d) Data Analysis & visualization tools to analyze
information and Trends.
Microsoft PowerPoint
a) The Potential at our disposal MS Powerpoint
in a nutshell.
b) Understanding the tools for creating powerful
presentations
c) Communicate more effectively with Dynamic
and high impact graphics.
d) Organize and format your material easily.
e) Illustrate your points with your own images or
clip art.
f) Broadcast your presentations over the web.

CONTACT CUTOMER CARE

Duration : 2/3 Days

Everyone within an organization has the ability to

make a positive impact on customer relations.

Objectives:
See things from the customers point of view
Meet customer expectations & satisfy their needs
Create a memorable experience for the customer
Become a genuine and powerful problem-solver
Cope effectively with "difficult customers"
Formulate smart answers to tough questions

This module sets out to provide the delegates with

the skills necessary to maintain a courteous, calm
and confident manner in dealing with personal and
telephone situations of every kind, from general
enquiries to specific customer complaints.

Course Content:
1. What is customer care?
2. Who are your Customers? Internal & External
3. What are customers expectations?
4. Dimensions of Service
5. Moments of truth - Magic & Misery
6. Cycle of Service
7. Attitudes and their impact
8. Positive body language & eye contact
9. Build Effortless Rapport With Your Customers
10. Effective Questioning And Listening Techniques
11. Learn the Importance Of Communication Skills
12. Setting Customer Service Standards
13. Learn how to be Assertive

PROFILE OF THE TRAINERS*

MR ANDRE M. TYAGI

MR. HANS DHOLAKIA

Mr. Andre Tyagi, holds a Masters in Business

Administration and has over 16 years of
professional experience in Marketing, Sales &
Training, three years of which were spent in USA.

Mr Dholakia, Founder-President of Holistic Health &

Luminous Learning Inc, happens to be an engineer
(Chem. Engg. from Jadavpur University, Kolkata 1972
batch), a holistic motivational speaker & a Corporate
Yoga / Life Skills / Wellness Coach , a poet , a linguist (7
languages, incl. English), and a trainer. He has been
practicing Yoga for about almost 30 years (incl. 25 years
into Kriya Yoga, the highest Pranayama technique), and
he believes in a balanced material-cum-spiritual growth.

Mr. Tyagi has represented companies like Real

Value Appliances Ltd, Blue Dart Express Ltd & RPG
Cellcom Ltd in various capacities and has also spent
the first year of his three years (1998 2001) in
USA learning the essential skills of Training. The
subsequent two years of his stay; were spent with a
leading HR consultant assisting in training and
course content development.
Mr. Tyagi became interested in Training in early
April 1990 during a workshop of Professional
Selling Skills conducted by Real Value Appliances
Ltd. After completing the workshop with flying
colors, he was inducted to the team of trainers at
Real Value with the principal goal of training staff at
their offices in Madhya Pradesh, Rajasthan &
Maharashtra. He also contributed to team
development at Blue Dart Express, & RPG Cellcom
Ltd.

He has a total of over 39 years experience, being 28

years in Sales/Marketing ending at Director/VP levels
and over 11 years in training. He conducts corporate
training programs on Yoga-aided Body-Mind-Soul
Wellness, Stress Management, Anger & Conflict
Resolution, Holistic Self-Development, Work-Life
Balance, EQ & SQ, Managerial Effectiveness, Leadership
Development, Spiritual Values for Workplace, etc. Has
been invited scores of times to give talks at various
leading management training institutes.
*This is an abridged list

PROGRAM ROLL-OUT
Each module will be customized to meet the
requirements of the client. Day to day issues,
situations and occurrences will be incorporated
into work book exercises and role plays for better
comprehension of the subject matter.
The roll-out of each module will be in three
phases:

1) In this stage the content finalization, details of

monitoring & assessment, certification system
etc will be decided.
2) The final module is prepared with the
consultation of Client Representative and
Trainers from Katalyst.
PHASE III:- Training Implementation

PHASE I: - Competency Assessment Exercise

1. A Competency Matrix will be prepared
consisting of must have skills and desired skills
for each unique set of responsibilities.
2. This will be presented to the Client for
finalizing.
PHASE II: - Training Module Development
3) Based on the competencies identified,
detailed training modules are developed on
major headlines (like Leadership skills, Direct
Selling skills, Communication & Presentation
skills
etc).

1. Venue, Delivery Tools and Training Schedule

are then decided in tandem with the Trainers
from Katalyst.
2. Monthly/Quarterly
training
calendar
(contractual cases only) will be designed
based on the discussions with Client
Representative.
3. Half yearly/Annual review (contractual cases
only) of the effectiveness of the training
program will be conducted

CONTACT US
Katalyst Business Solutions
D 2/203-204. Danish Nagar
Bawadiakaln. Misrod Road
Bhopal 462026

Ms Sneha Tyagi
90397 23509
sneha.tyagi@katalystworks.com

www.katalystworks.com