STUDENT DECLARATION

I, herby declared to the best of my knowledge and belief that the summer training report
entitled as A STUDY ON CUSTOMER BEHAVIOUR (The uses of HCL products) for
HCL Infosystem being submitted to the partial fulfillment of Under Graduate Diploma In
Management (UGDM) is my original work and the projectreport has not formed the basis for
the award of any diploma, degree, associate ship, fellowship or similar other titles. It has not
been submitted to any other university orinstitution for the award of any degree or diploma.
I, SHASHI KUMAR SAINIhereby declare that all this work purely done by myself on a
primary data and secondary. It is totally free from any biasness to any individual or any group
of people.

Date:
Place:
SAINI

SHASHI KUMAR

ACKNOWLEDGEMENT
Industrial training is an integral part of any Management based program and forthat purposes
I had joined HCLInfosystems Ltd., Indias premier information enabling company.
I take the opportunity to express my gratitude to all of them who in some orother way helped
me to accomplish this challenging project in HCL InfosystemsLtd. No amount of written
expression is sufficient to show my deepest sense ofgratitude to them.
I am very thankful to External Guide, Mr. Anand Aggrawal (National Business Manager),
Office Frontline Division, HCL Infosystems Ltd., Noida and very grateful toProf. Ravi Jain,
MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES, ROHINI SEC 22
for their everlasting support andguidance on the ground of which I have acquired a new field
of knowledge. Thecourse structure created for this curriculum has benefited with the
inclusion ofrecent development in the organizational and managerial aspects.
I express my sincere thanks to all the employees of HCL Infosystems Ltd. for theirkind cooperation during my summer project.I am thankful to all the member of HCL Infosystem
Ltd., Noida, which hasgiven me valuable information in the part of my project.

Shashi Kumar Saini

PREFACE
The management as a discipline has attracted attention of the academician andpractitioner to
a very great extent. Its importance has been growing day by daybecause the business
concerns, which have developed, are very large and complex, with many people working
together.
A very essential part of the management education is job training. The aim of jobtraining is
exposure of the management student in the field that is done to testthe classroom learning.
Practical training is considered to be an essential part of all the professionalinstitutions and
those who are aspiring for Business Management Programme. Thisproject is done in the field
of marketing.
As aspect of management education, which is receiving attention in the evaluation of the
practical training, is to bring actual environment in touch of Business Management. It is
rigidly accepted that the theory widens ones thinking horizons viz.concepts of marketing
philosophies, but practice indicates the modern marketing andused in wide variety of settings
of products.
This project work has been done under the kind permission of HCL Infosystems ltd. (Noida).
It is undertaken in Noida

under the guidance of Mr. Anand Aggrawal, National

BusinessManager of HCL Infosystem ltd.

The report gives a true picture of the practical activities done by whole group within the
jurisdiction. The study area was limited to Noida. Hence result of thestudy can be utilized in
Noida only.

Table of Content
SL.No.

PARTICULAR

PAGE No.

1.

EXCUTIVE SUMMERY

2.

OBJECTIVE OF THE STUDY

3.

SCOPE OF THE STUDY

4.

COMPANY PROFILE

9-10

5.

VISION & MISSION

11

6.

PHILOSOPHY OF QUALITY

12

7.

HISTORY

13-18

8.

ABOUT HCL INFOSYSTEMS

19-22

9.

23-24

10.

6 S OFFERING FOR BUSINESS EMPOWERMENT OF

HCL INFOSYSTEMS
BUSINESS MODEL

11.

ABOUT HCL FRONTLINE DIVISION

26

12.

ABOUT HCL OFFICE AUTOMATIONDIVISION

27

13.

ALLIANCES & PARTNERSHIPS

28

14.

KEY PARTNERSHIPS

29

15.

PRODUCT AND SERVICES

30-34

16.

COMPETITORS OF HCL FRONTLINE DIVISION

35

17.

SWOT ANALYSIS OF HCL INFOSYSTEMS

36-38

18.

RESEARCH METHODOLOGY

39-40

19.

DATA ANALYSIS

41-46

20.

RESULT AND FINDINGS

47

21.

ROMMENDATIONS

48

22.

CONCLUSION

49

23.

BIBLIOGRAPHY

50

25