Recommendation

Conflicts are inevitable issues of every organization. There raises some common questions like
conflicts are good or bad for the organization and how to manage conflicts effectively. In order to
giving recommendations regard of conflicts in the organization, it is necessary to define the role of
conflict. According to academic definitions, conflict is a process of disagreeing between people.
Some may think that disagreement is a term of the bad situation so that conflict absolutely results
in bad effects for the company and the organization as well. Of course, if it is excessive or
involves personal attacks or underhanded tactics, it is absolutely not good for the organization. For
example, it is the conflict between workers and security guards of the Samsung factory happening in
Thai Nguyen, Vietnam. There were 11 guards and two police officers hospitalized and 22
motorbikes were burned out. (4 arrested for, 2014)
Litte conflicts such as intrapersonal and interpersonal conflict may reduce productivity, waste
time, and split the unity of workers, staffs, members of the organization. Group conflicts may lead
to the lose of property or people. In the order hand, there are certainly good outcomes in
relationship with the conflict. Task conflicts could stimulate creativity, better decisions or
constructive ideas and comments from employees and staffs. According to Allen C. Amason
(1996), surprisingly, a moderate amount of conflict can actually be a healthy (and necessary) part
of organizational life.
The Inverted U Relationship Between
Performance and Conflict

In the organizations, managers try to keep conflicts in the middle level as there are benefits of that,
in which healthy debate takes place.
As regard both advantages and disadvantages of conflicts, the role of conflicts in the organizations
is to create the competitive environment in which staffs and employees attempt to work, to increase

productivity, to create new ideas or evne to invent new metheds, technology in order to built up the
company.
To manage and mentain the middle conflicts requires managers skills and general knowledge. They
are certainly good at interpersonal skills, communication skills or even prediction skill where they
need to understand what may happen when conflicts happen in order to having effective ways to
manage them.
In every situation of occurring conflicts, collaboration handling style is considered a good method
to deal with the conflict. In this case, managers should be the third-party in the conflicts, they have
to be fair, know how to listen and respect the parties arguments. The final adjustment should be
the win-win solution.
References
Amason, A. C. (1996), Academy of Management Journal, 39, 123148, retrieve from
http://www.jstor.org/stable/256633?seq=1
4 arrested for Samsung factory riot in Vietnam. (2014, January 17). Retrieved from
http://www.thanhniennews.com/society/4-arrested-for-samsung-factory-riot-in-vietnam18229.html