Abhishek Dhuriya

Email: abhi.abhishek2009@yahoo.com ; Mobile: +91: 9740511506

Seeking assignments in /Networking/ troubleshooting with an organization of repute.
Professional Summary

 A technocrat with nearly 2 year experience in System Administration, Networking, Client

Servicing and Troubleshooting/Technical Support.
 Presently associated with Cisco through STS Internationals as an IT Analyst.
 1 year with Apex Infosys as a System Admin.
 Comprehensive understanding of networking concepts pertaining to LAN / WAN in multi-
platform environments.
 Adept in analysing information system needs, evaluating end-user requirements, custom
designing solutions, troubleshooting for complex information systems management.
Proficiency Areas

SERVER – Installation Win2000/ 2003, Active Directory, IIS , DNS, FTP,DHCP, MacAfee ,
Safe Boot Server and Client, Terminal servers, Print servers, Windows XP, Vista .

FUNCTIONAL

SYSTEMS ADMINISTRATION
 Installing workstations, servers, network services and peripherals.
 Maintaining, installing and configuring network client workstations.
 Configuring backups with maintenance plans.
 Designing, Installing and configuring optimizing. Troubleshooting Windows 2000, XP, Vista
systems. Installing of all the software’s and fine tuning the software’s. Maintaining a secured user
Environment by creating users. Groups and giving them appropriate shared and NTFS
Permissions and manage the resource effectively good exposure to booting process and
troubleshooting using tools like event viewer diagnostics, registry and repair.
 My job adds the experience to solve any kind of problem in windows platforms.

TECHNICAL SUPPORT
 Assisting in the design and implementation of the network (LAN), troubleshooting network
problems and conflicts.
 Suggesting improvements in the operations and processes to make the system foolproof.

CLIENT SERVICING
 Managing customer service operations for rendering and achieving quality services
 Responsible for resolving customer complaints on performance bottlenecks
 Providing value added customer services by attending customer queries and issues.

Career Snapshot

STS International Inc. (Onsite at Cisco Systems (India) Pvt. Ltd, Bangalore)

Designation: IT Analyst

Duration: 7 November 2008 to till date

Responsibilities:

• Take ownership of problems from any internal client, and follow path of escalated
contacts to insure the problems are resolved in timely and effective ways to the
satisfaction of the administrator.
• Looking into network issues related to internal hardwired LAN and wireless networks
and resolving them.
• Handling all windows operating system issues and other system hardware issues.
• Working on applications like Microsoft Outlook for email issues, connected data
protector for backup issues and Cisco VPN.
• Handling wireless applications like Cisco secure service client (CSSC), Funk Odyssey,
Aironet and Ipass for wi-fi connections.
• Access and use to all tools available for the Cisco internal accounts like backup accounts,
softoken VPN accounts, Email servers and AD account used for troubleshooting issues.
• Working on users active directory accounts, creating work groups on different file
servers.
• Managing Issues related to Connected Backup.
• Used Remedy ticketing tool for creating and escalating the issues to higher level.
• Always beat the SLA
Creating mobility access and configuring email access on mobile devices and troubleshooting
them for issues

2. Company: Apex Infosys pvt Ltd.

Designation: System
Administrator
Duration: From 20th July 2007 to 31 June 2008

Responsibilities:
• Assembling of computers.
• Installation of operating systems, software applications and other driver software.
• Connection of computers in a private network using switches, hubs etc.
• Troubleshooting networks, computers and its peripherals.
• System Configurations and maintenance.

Scholastic

Bachelor’s degree in Commerce from Kanpur University 2006

Hardware and Networking Professional

Course from Tata Infotech, Kanpur
Microsoft Certified Professional (MCP)

Professional Enhancement

Undergone several training programs with STS International including topics:

 Undergone through Webex Training.
 Ceps Printer training.
 Communication and Personality development training.

Personal Vitae
Name Abhishek Dhuriya
Date of Birth 1-03-1986
Nationality Indian
Marital Status Single
Gender Male
Alternate Mail Id abhi.abhishek2009@live.com
Language Known English, Hindi

Date

Place Signature