Professional Summary:

Having 4 Years and 2 month exp of Production Support and Maintenance in

Telecom and Banking Domain.
Experience in UNIX/Linux environment.
Responsible for providing L2 support to the Web Based Applications.
Hands on experience in automating routine tasks using shell scripts.
Hands on experience in maintain JBoss & Tomcat and Apache servers.
Deployment and troubleshooting of JAR, WAR, and EAR files in domain and
clustered environments.
Experience on SSL Certificates up gradation.
Involved in System Monitoring activities & providing support to the clients on
24/7 basis from offshore.
Experienced in deployment of patches/applications on prod servers in a very
short down time.
Deployed Tools
: Remedy, Toad, Putty, WinSCP,
SQL+
Operating System
: UNIX/Linux, Windows 2K / XP.
will execute LDAP transactions to create and manipulate entries in the Edge and White
List directory branches. ISPP will need to interface to the Comcast Mail Provisioning
Tool, the legal intercept dashboard system, and the system monitoring dashboard system.
The Reporting system will provide information that ISPP will use to determine the best
place for the mailbox to reside .
Internet Services Provisioning System (ISPP) receives account information from the
Provisioning system through PISP and updates the corresponding directories such as
Edge, Mail and the White List (PAB).

1.

Legal Intercept Application Support.

Client

: Comcast Residential Email support.

Deluxe Corporation is one of the two largest check printers in the United States and
provides various personalized products and services to small businesses, financial
institutions, and consumers. Some of the services available from Deluxe Corp are design
services, website services, print marketing, promotional products, and fraud protection
services.

Configuring and managing Squid server using various ACLs for

Internet Access.
Working in implementing and managing User Quotas and file
permissions.
Deployment and troubleshooting of JAR, WAR, and EAR files in
domain and clustered environments.
Modifying and Writing SQL queries.
Work on SSL Certificates up gradation.
Monitoring of Pre-Scheduled jobs & Application server health
checkups.
Fix critical application issues by joining Bridge calls
Initiate outage calls when Applications are impacted directly or due to
external interfacing application issues.
Developing shell scripts to automate routine tasks (like logs cleaning
and status checks).
Updating the outage tickets with Restoration, root cause & counter
measures (if any) based on the inputs from interfacing teams.
Involved & Implemented Monthly releases & deployed hot fixes in
office hours without any outage to Application.
Attend validation calls after every major release & validate the
application if it is working as required.