Vision and Scope Document

for

FNOL On the Go iPhone

Application
Version 1.0 approved

Prepared by

Abraham Rojo, Harsh Upadyay, Hiba Al-Quasi

Gannon University, Requirement Engineering

10/17/2011

Vision and Scope for FNOL on the GO iPhone Application Initial Launch

Page ii

Table of Contents
Table of Contents ................................................................................................................ ii
Revision History ................................................................................................................. ii
1. Introduction ................................................................................................................... 1
1.1. Purpose .................................................................................................................. 1
1.2. Product Overview .................................................................................................. 1
1.3. References ............................................................................................................. 1
2. User Description ........................................................................................................... 2
2.1. User/Market demographics.................................................................................... 2
2.2. User Profiles .......................................................................................................... 2
2.3. User Environment .................................................................................................. 2
2.4. Key User Needs ..................................................................................................... 2
2.5. Alternatives and Competition ................................................................................ 2
3. Product Overview ......................................................................................................... 3
3.1. Product Perspective ............................................................................................... 3
3.2. Product position Statement .................................................................................... 4
3.3. Summary of capabilities ..................................................................................... 4
3.4. Assumption and dependencies............................................................................... 5
3.5. Cost and pricing ..................................................................................................... 5
4. Feature Attributes.......................................................................................................... 5
5. Product Features............................................................................................................ 5
5.1. Feature 1 ................................................................................................................ 5
5.2. Feature 2 ................................................................................................................ 5
6. Use Cases ...................................................................................................................... 5
7. Other project Requirements .......................................................................................... 7
7.1. Application Standards............................................................................................ 7
7.1.1 Data Requirements ....................................................................................... 7
7.2. System Requirements ............................................................................................ 7
7.3. Licensing security and Installation ........................................................................ 8
7.4. Performance requirements ..................................................................................... 8
8. Documentation requirements ........................................................................................ 8
8.1. User Manual .......................................................................................................... 8
8.2. Online Help............................................................................................................ 8
8.3. Installation Guide .................................................................................................. 8
9. Glossary ........................................................................................................................ 8

Revision History
Name

Date

Reason For Changes

Version

Abraham Rojo
Hiba Al-Quasi
Hasrh Upadhyay

10/17/11
10/17/11
10/17/11

Initial Draft
Added
Added

V1
V1
V1

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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1. Introduction
Our Vision
To be the preeminent mobile device application development and business capability
service company for Financial services companies by delivering the highest level of service and
protection through full-service mobile application development for the iPhone, iPad, Android,
and Mobile Web. With dedicated specialists on each platform and a team of designers
championing the end user, our in-house app development process is engineered to be seamless,
scalable, and lightning fast.

1.1. Purpose
The purpose of this vision document is to collect, analyze and define high-level use needs and
features of the FNOL on the Go iPhone application.

1.2. Product Overview

With the free FNOL on the Go App for iPhone, iPad and iPod touch, a variety of information
and servicesincluding claims reportingare just a touch away. So wherever you are, you can
connect with your auto insurer quickly.
Here are just a few of the things you can do with the FNOL on the Go App for iPhone:

Find a local agent.

Report a claim and submit photos of the damage to your vehicle.

Locate a Service Center.

Get emergency service, if you have our Roadside Assistance coverage.

Get safety tips and roadside how-to's.

1.3. References

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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2. User Description
2.1. User/Market demographics
This product would have the capabilities to inform the insurance companies the exact accidental
description as soon as the incident has occurred. The customers have to fill the required
information and submit to the insurance carrier. The product also enhance the Vehicle owners
and drivers experience by providing several useful services on your finger tips On the Go

2.2. User Profiles

The user of the application is the person who has insurance policy and has this application in
his/her Smartphone. The policy holders have to get the app from the app store and the insurance
company will provide them the unique activation code so they can use the application to
interface with their insurance company in real time upon a loss event

2.3. User Environment

Basically the working environment for this app is when accident has occur and person has to
provide the information for example how incident has occur and provide the details and photos
of the incident by using their Smartphone (iPhone). The application is also useful while driving
by providing free services unrelated to loss event

2.4. Key User Needs

Policyholder providing loss event details to the insurance carrier with the necessary
information in real-time

Policyholder receiving the acknowledgement and claims number from the insurance
company upon receiving the loss event details

Policyholder accessing the status of an active claim

Policyholder and Driver accessing useful services while on the road

2.5. Alternatives and Competition

The alternatives and Completions are listed below

Some of the major insurance carriers in North America have developed their own iPhone
application and continuously improving the application performance could be a potential
loss market for the product

The competition from strategic implementation partners and technology resource

providers could enable the possibility of having insurance companies developing their
own iPhone application to offer similar services

Similar less matured product in the market could raise a stiff competition by improving
their product.

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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3. Product Overview
3.1. Product Perspective

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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3.2. Product position Statement

For
Who

The
That

Unlike
FNOL on the Go

National and regional NAIC accredited auto

insurers and their customers
Doesnt have skilled resources , time or extensive
funding to develop home grown mobile application
needs to have a real time claim recording interface
that can be enabled from a mobile devices while
customers are on the go
FNOL on the Go mobile application
Readily available in the market and probably
already installed on your customers cell phone
enable you to respond to the increasing demand of
taking insurance needs of a policy holder on the
go
Time consuming build and less matured similar
product
Has been architected, designed and developed by
technology people who understand the insurance
business

3.3. Summary of capabilities

Policyholder/Driver benefit

Supporting feature

Enable the customer to record the claims details as

fast as at the incident location real-time
Can attach the pictures and relevant details to the
claims records faster and accurate

The real-time loss event capture application (FNOL

on the Go) is installed on the mobile phone
The interface will provide several prefilled
information and provide the ability to attached the
pictures to the claim record
The application will access the GPS in real time to
locate and capture the incident location while
entering a claim record
The application would enable search and direct call
for 911 , service locations , towing services etc..
The ability of locating and capturing the exact
location of the accident immediately..

The ability of locating and capturing the exact

location of the accident immediately.
Faster and accurate emergency call facility
Completely secured private information

Insurance Company benefit

Supporting feature

Reduce time to market for mobile application

No need to procure the skilled recourses to
develop the iPhone app
No need for support and Maintenance team

Already built, tested and added to the app store

The application is available to subscribe and
customized by the application provider
The application maintenance is done by
application/service provider
Real-time mobile interface with complete details
including pictures attached

More accurate real-time information of the claims

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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3.4. Assumption and dependencies

3.5. Cost and pricing

4. Feature Attributes
Status: The project for making this application is proposed and approved.
Priority: This product is critically important as the current free application is already in the
market and has been used by several iPhone customers. Adding the claim recording feature will
potentially attract many insurance companies and increase a new market for revenue generation
Effort: The effort to make this medium and the resources have been identified
Risk: low
Stability: High
Target release: Q4 2011
Assign name: FNOL on the Go

5. Product Features
5.1. Feature 1
5.2. Feature 2

6. Use Cases
Actor

Description

Product Management
team

Who maintain the product release plans and

project management

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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Development team

The team who develops and maintains the

application

Customers

This is a specific insurance company policy

holder or Smartphone user who had installed
fnol application.

Sales team

This is an actor who works with insurance

company to subscribe the application and
capture their specific requirement

Insurance providers

This is a company who subscribe fnol

application.

System integrators

This is an actor who integrates an insurance

company application to the fnol.

iPhone/and other
potential mobile
devices

This is an actor where the application will be

installed and be accessed

Claims processing
systems

This is the claims processing systems for the

subscribed insurance companies. The claims
system will be interfaced with the fnol
application in real time during record fnol
processes

Cell phone providers

The cell phone carriers like Verizon, sprint and

At&T

Actor

Use cases

Product Management
team

Develop product specification

Develop product release plans
Develop product enhancements
Develop project plans
Capture functional and non functional
requirements
Subscribes the application to app store

Development team

Customers

Consume functional and non functional

requirements
Develop and test the application
Deploy the application to the app store
Maintains and support the application
down load and install the application
Activate the application for a specific carrier
Use the application for record the first notice of
loss

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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Avail the status of a previously entered FNOL

Sales team

Performs demos of the application to the

insurance companies and sell them the
application subscription (Activation code will be
given)

Insurance providers

Subscribes the application service and get the

unique activation code
Provide claims system's interface details to
record the FNOL
Receive and process the recorded FNOL sent
from the application
Provide the status of the recorded claims

System integrators

Provide the interface requirements to the

development team and work with insurance
companies to enable the real time interface

iPhone/and other
potential mobile
devices

Provides the system specification , software

and hardware requirement for a specific
version of the mobile device

Claims processes sing

systems

Receives the information sent from fnol

application

Cell phone providers

Provides the acknowledgements for the

received FNOL
Provides status for an active claim
Provide real-time connectivity
Provide accurate location using GPS capability
Enable direct call feature from the app

7. Other project Requirements

7.1. Application Standards
7.1.1 Data Requirements
Refer wiki

7.2. System Requirements

Refer wiki

Vision and Scope for FNOL on the GO iPhone Application Initial Launch
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7.3. Licensing security and Installation

Refer wiki

7.4. Performance requirements

Refer wiki

8. Documentation requirements
8.1. User Manual
8.2. Online Help
8.3. Installation Guide

9. Glossary