Cua Lo Resort Staff Duties and Responsiblities

Human Resources Director

Photo I.D

Name

Salary

The Human Resources Director guides and manages the overall provision of
Human Resources services, policies, and programs for the entire company.
The major areas directed are:

• recruiting and staffing

• organisational and space planning
• performance management and improvement systems
• organisation development
• employment and compliance to regulatory concerns
• employee orientation, development, and training
• policy development and documentation;
• employee relations
• company-wide committee facilitation
• company employee and community communication
• compensation and benefits administration
• employee safety, welfare, wellness and health
• charitable giving
• employee services and counseling.

The Human Resources Director originates and leads Human Resources

practices and objectives that will provide an employee-oriented, high
performance culture that emphasises empowerment, quality, productivity and
standards, goal attainment, and the recruitment and ongoing development of
a superior workforce.

The Human Resources Director coordinates implementation of services,

policies, and programs through Human Resources staff; reports to the
General Director and serves on the executive management team; and assists
and advises company managers about Human Resources issues.

Primary Objectives:

• Safety of the workforce.

• Development of a superior workforce.
• Development of the Human Resources department.

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 • Development of an employee-oriented company culture that
emphasises quality, continuous improvement and high performance
• Personal ongoing development.

Duties and Responsiblities

Financial Controller/Accountant

Name Photo I.D

Salary

Follow all procedures to complete month end closing process, including

preparing journal entries and generating reports for executive management
review:

• Ensure that golf course accounts receivable bills are processed and
collected in a timely manner.
• Audit and compile daily statistical reports
• Ensure that all accounts for assigned properties are reconciled
monthly.
• Prepare period end close accruals and journal entries.
• Prepare analytical reports as directed.
• Assist in the preparation or the annual budget.
• Assist with any outside audits (sales tax) if any.
• Additional responsibilities as assigned.

Duties and Responsiblities

Accounts Clerk

Name Photo I.D

Salary

Primarily responsible for coordinating and executing accounts payable

functions as well as other
general accounting duties as deemed necessary

• Assist with the timely payment of invoices.

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August 2009
 • Verify accuracy of invoice coding to the appropriate accounts.
• Maintain accurate accountancy information and records of paid
invoices, check registers, open payables and adjustments.
• Support POS communication process.
• Assist with other clerical/ accounting tasks as needed.
• Advanced PC skills in MS Office, specifically MS Excel
• Ability to communicate in a professional and effective manner.
• Strong organizational skills, attention to detail, and ability to work
independently

Duties and Responsiblities

Sales and Marketing Coordinator

Name Photo I.D

Salary

This position will be responsible to generate significant increase in potential

custome’s awareness about the Golf Resort service, and also the products.
Bottom line is increasing the sales figures through the implementation of
various low-cost marketing campaign strategies.

• Must have basic understanding of golf industry

• Able to formulate an effective strategy to approach various golf
communities in Vietnam and Worldwide.
• Excellent communicator, networker, negotiator, with great
interpersonal skill.
• Highly creative and strategic marketer, who understands how to
market products and services by utilizing the power of social media and
other Web applications.
• Self-motivated and target driven person.
• Knowledge of developing a complete sales and marketing plan,
including brand Golf resort recognisation

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Duties and Responsiblities
Director of Golf Operations

Name Photo I.D

Salary

Responsibilities will include:

• Development and implementation of the Golf Operations Business Plan

• Optimise utilisation of the golf course, driving range and school of golf
( ??)
• Delivery of a high quality retail service in the Professional Shop
• Management of all golf operations staff
• Development of teaching programs and management of teaching
professionals
• Effective communication with other departments
• Meeting golf operations targets and budgets
• Essential Responsibilities:

Reporting to the General Director the Director of Operations will have overall
accountability for operation of all aspects of the resort based on approved
budgets and with a view to maximizing revenues and profitability.
The key responsibilities of the Director of Golf Operations includes, but is not
limited to:
- Establishing aggressive but attainable high level goals, key performance
targets and measures (including performance monitoring tools and
processes) for the company and its operations for which the Director will be
accountable;
- Overseeing all golf operations, including carts, pro shop, special
tournaments, etc

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- Ensuring the long term integrity and condition of the physical assets of the
resort by ensuring an appro priate
level of care, maintenance and strategic investment in the resort and course;
- Recruitment, management , motivation and alignment of department
heads, and assist with staffing of each of
those respective divisions
- Create innovative market strategies to establish a point of difference and
maximizing the market share
- Maintain effective communications with all team members in regards to
operations, human resource issues, and
general business
- Formulate and establish operating procedures and goals
- Prepare and analyze weekly and monthly financial reports of each area of
operation
- Perform site inspections of the property
- Regularly solicit feedback from guests and members to determine how the
course and operations can be improved
As this is a new course (completing construction in mid-year 2010), the
Director of Operations will have the opportunity to create the message and
position for the resort “from the ground up”, and will also be the senior
member of a small team mandated to oversee its completion and startup.
Personal Qualifications:
- Bachelor’s degree of equivalent
- Three to six years relevant experience and /or training , or a combination of both
- PGA/CPGA/LPGA member preferred

Duties and Responsiblities

Golf Course Superintendent

Name Photo I.D

Salary

• Develops and administers operational policies and procedures for Cua

Lo Golf Resort
• Prepares and administers budget and maintains proper budgetary
controls
• Plans, assigns, and supervises work of subordinates in the care,
maintenance, and operation of a municipal golf course
• Supervises the mowing, watering, weeding, rolling, aeration, and
fertilisation of greens, tees, fairways and surrounding areas
• Supervises the propagation of turf grass and planting of trees, and
perennials
• Directs the use of fungicides, herbicides and insecticides for control of
diseases and insects that are harmful to the golf course
• Reviews, develops plans, and participates in all construction projects
as well as construction of greens and tees

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 • Supervises employees engages in the maintenance and operation of
the course
• Prepares and implements audit reports and action plans
• Prepares and presents management reports to the Board of Directors
of Cau Lo Resort
• Estimates and requisitions materials, supplies, and equipment needed
in the maintenance and operation of the golf course and related facilities
• Analyses soil conditions and devises formulas to correct unhealthy
conditions
• Performs various administrative tasks, such as keeping records,
producing written reports, and preparing and controlling a budget
• Operates and maintains power driven machinery such as lawn mowers,
tractors and golf carts

Duties and Responsiblities

Grounds Persons

Names
Photo I.D’s

Salary

• identify and correct soil deficiencies

• identify and treat pests and diseases on plants

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August 2009
 • prepare fields, garden beds or lawn areas by cultivating soil and
adding fertilisers and compost
• use growth regulators and other chemicals
• read landscape plans and construct rockeries, paths or ponds
• plant and transplant flowers, shrubs, trees and lawns
• maintain gardens by fertilising, trimming and making sure that plants
are receiving adequate water
• prune trees and hedges to promote the health and positive
appearance of plants
• thin out, hoe, irrigate and fertilise crops
• maintain lawn and grass areas using machinery, fertilisers and
chemicals
• service equipment such as tools, lawn mowers and heavy machinery
• operate and install irrigation and drainage systems
• plan and supervise the daily activities of other workers
• develop long-term plans, set budgets and manage the financial
aspects of the organisation or business

Duties and Responsiblities

Food & Beverage Manager

Names
Photo I.D

Salary

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August 2009
 • Retail or service experience
• Food safe and Serving it Right certification
• Friendly and outgoing personality
• Excellent communication and interpersonal skills
• Ability to work both independently and as a part of a team
• Can work many hours on feet and can work at irregular hours
• Reliable transportation
• Basic computer skills and understanding

Restaurant

•
• Up selling and suggestive selling food and beverage items
• Replenishing supplies
• Clubhouse maintenance
• Appliance operations and cleaning

Event and Tournament Coordination

• Event and tournament preparations

• Table setup and cleanup
• Food and beverage setup and cleanup
• Table service

Duties and Responsiblities

Chef

Names
Photo I.D

Salary

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Work Activities

• Collaborate with personnel and plan and develop recipes and menus.
• Supervise and coordinate activities of cooks and workers engaged in
food preparation.
• Wash pots, pans, dishes, utensils, and other cooking equipment.
• Portion, arrange, and garnish food, and serve food to waiter or patron.
• Inspect supplies, equipment, and work areas to ensure conformance to
health standards.
• Determine production schedules and worker-time requirements.
• Estimate amounts and costs and requisition supplies and equipment.
• Train and instruct cooks and workers in proper food preparation
procedures.
• Wash, peel, cut, and seed fruits and vegetables.
• Weigh, measure, and mix ingredients, season and cook food according
to recipes or personal judgement.
• Butcher, cut and bone meat, fowl or shellfish prior to cooking.
• Bake, roast, broil, steam, carve and trim meats, fish, vegetables and
other foods.
• Bake bread, rolls, cakes, and pastry.

General Activities:

• Monitor processes, material, and surroundings.

• Teach others.
• Coach and develop others.
• Staff organizational units.
• Judge the qualities of objects, services, or people.
• Make decisions and solve problems.
• Organise, plan, and prioritize.
• Evaluate information against standards.
• Scheduling work and activities.
• Handle and move objects.
• Perform general physical activities.
• Identify objects, actions, and events.
• Control machines and processes.
• Document and record information.
• Implement ideas, programs, systems, or products.
• Estimate the characteristics of materials, products, events or
information.
• Get information needed to do the job.
• Inspect equipment, structures, or materials.
• Monitor and control resources.
• Communicate with supervisors, peers, or subordinates.
• Coordinate the work and activities of others.
• Guide, direct, and motivate subordinates.

Duties and Responsiblities

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August 2009
Golf Carts Master

Names
Photo I.D

Salary

Essential Functions:

• Greet each guest (with a smile and warm welcome) when they arrive,
and when they finish their round.
• Promptly load/unload golfer’s bags from the Bag Drop, Bag room, and
Guest Services area. No guest will carry his or her own bag.
• Clean golf clubs as they come in from a round or practice.
• Keep the Staging Area stocked with carts.
• Maintain the Practice Range.
• Follow the instruction of the Professional Staff during outings and
tournaments.
• Maintain a neat, clean work area at all times.
• Marginal Functions:
• Respond to any reasonable task as assigned by Manager.
• May help out in Pro Shop.

Duties and Responsiblities

Caddy Master

Names
Photo I.D

Salary

Assign work schedules, following work requirements, to ensure quality and

timely delivery of service.
Inspect work areas and operating equipment to ensure conformance to
established standards in areas such as cleanliness and maintenance.
Train workers in proper operational procedures and functions, and explain
company policies.
Observe and evaluate workers' appearance and performance to ensure quality
service and compliance with specifications.

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Duties and Responsiblities

Golf Shop Assistants

Names
Photo I.D

Salary

• Coordinating and efficiently managing computerised tee-time sheet

with other staff
• Telephone reception
• Retailing golf shop merchandise
• Coordinating rentals
• Computer point-of-sale operation
• Radio communications

Duties and Responsiblities

Golf Receptionists

Names
Photo I.D

Salary

You will be responsible to perform duties which include

• golf bookings
• events coordinating
• basic filling and record keeping
• reception counter
• handling all in-coming and out-going calls

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August 2009
Duties and Responsiblities

Golf Course Marshalling

Names
Photo I.D

Salary

• Coordinating and managing the tee-time sheet with other staff

• Checking pace-of-play on the golf course
• Checking the condition of tees, greens, and the golf course in general
• Checking rented golf cart condition upon return
• Monitoring activity in the parking lot
• Radio communications

Duties and Responsiblities

Tournament Assistants

Names
Photo I.D

Salary

• Coordinating golf club rentals with the clubhouse staff

• Setting up tables, chairs, and signage for events
• Transporting concession stand attendee and coolers
• Replenishing concession supplies as needed

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Duties and Responsiblities
Locker Room Attendant

Names
Photo I.D

Salary

The Locker Room Attendant is responsible for cleaning and restocking the
locker room by completing the locker room checklist. The Locker Room
Attendant is also responsible for serving needs that members may have while
in the locker room.

• Follows schedule/checklist as closely as possible, but stays flexible to

variances
• Records on schedule the times tasks are completed
• Cleans, dusts and mops entire facility
• Takes ownership of areas of responsibility
• Responsible for cleaning up areas worked in and equipment used
• Attends department meetings as scheduled
• Other duties as assigned
• Creative and inventive in developing ways to make job more efficient
• Must be able to work independently
• Must get to know and understand the proper use of chemicals and
cleaning materials
• Must be punctual, thorough and have a great work ethic

Required education, certificate and experience:

• Experience in cleaning is helpful

• CPR, First Aid, and AED certifications (must be obtained within 90 days
of hire)
•

Duties and Responsiblities

Clubhouse Staff

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Names
Photo I.D

Salary

Job Summary

This is a fast-paced position that involves all aspects of the operation. The
successful candidates will display a hard-work ethic with the abilities to multi-
task, to adapt in a dynamic environment, and to learn quickly. The successful
candidate will interact with all of our customers and must be able to
distinguish Members from other guests.

Summary: Chefs and dinner cooks prepare, season, and cook food.

Chefs and head cooks direct the preparation, seasoning, and cooking of
salads, soups, fish, meats, vegetables, desserts, and other foods. They may
plan and price menu items, order supplies, and keep records and accounts.
Chefs and head cooks supervise, train, and observe cooks and kitchen
workers. They inspect supplies, equipment, and work areas. Restaurant chefs
and cooks usually prepare a wide selection of dishes, cooking most orders
individually. Institutional chefs and cooks work in the kitchens of schools,
cafeterias, businesses, hospitals, and other institutions. They typically
prepare large quantities of a limited number of entrees, vegetables, and
desserts. Restaurant and institutional chefs and cooks weigh, measure, and
mix ingredients using various kitchen utensils and equipment. They prepare
meat, baked goods, and fruits and vegetables for hot or cold service. Chefs
and cooks portion, arrange, and garnish food. They wash pots, pans, dishes,
utensils, and other cooking equipment.

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Cua Lo Golf Resort Staff Duties & Responsibilities
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