E1-E2 Management

Chapter 17
BSNL Software Packages, CDR,
ERP, Sancharsoft

For internal circulation of BSNL only

Software packages used in BSNL

Public Grievance Management System (PGMS)
Management Information System (MIS)
CDR Based Convergent Billing & Customer Care System
Call Centre Applications
HR Package
ERP
BBS (Balanced Business Scorecards)
GPMS (Group Performance Management System)

For internal circulation of BSNL only

DOTSOFT
DOTSOFT is an inhouse developed, integrated package .

The modules in Dotsoft are

Commercial,

Billing & Accounting (TRA)

Fault Repair Service and
Directory Enquiry Services

For internal circulation of BSNL only

Software packages used in BSNL

Trichur Billing Package
SSANeT
Dotsoft
Billing and Customer Care System (BCCS)
Customer Relationship Management (CRM)
Sancharsoft
Inventory Management Package
TVARIT
Fleet Management system
For internal circulation of BSNL only

Features
Every subscriber is identified by Unique_Id_No
Bill generation is fully secure.
Payments are faster because of bill scanners.
Completely online which results in excellent customer
service, non-duplication of work, total supervision,
complete transparency, better planning
Complete history of subscribers activities available
online.

For internal circulation of BSNL only

Features
Outstanding details can be taken for any month.
Directory Enquiry shows the Current status.
Database security is implemented
System is highly scalable and can run on many
O/S
All the parameters of the system are table driven
Dotsoft web site (dotsoft.bsnl.co.in) is available
for DBA s to update version control in server

For internal circulation of BSNL only

Dotsoft Technical Details

Server
Operating System - Linux .
Database - Oracle 9i or above
Client
Operating System Win95 or above
Developer 2000.
Dot soft Forms & Reports to be updated as per version
control

For internal circulation of BSNL only

Modes of working in Dotsoft

Online all transactions are updated in real time

mode.
Offline entries need to be processed

For internal circulation of BSNL only

BCCS
BCCS is Billing and Customer Care System(BCCS) for
Mobile Billing

Front end-JAVA
Database-Oracle 9i
Operating System-Sun Solaris Unix.

Language- C, C++, JAVA, JAVA Script

For internal circulation of BSNL only

Functions of BCCS
1)Provisioning
2)Billing
3)Customer Care

For internal circulation of BSNL only

BCCS Salient features

The Billing and Customer Care Subsystem has been

sourced from the Kenan BP/OM or Arbor.

A powerful platform for billing and customer care, and
can be configured to suit organizational and customer
needs.
Client-server based application.

The application can be used in LAN or WAN Network.

For internal circulation of BSNL only

BCCS BSNL Billing Zones

Country is divided into four Billing zones

For internal circulation of BSNL only

Modules
Billing System comprises of three modules.
1. Arbor/OM (Order Management)

2. Mediation
3. Arbor / BP (Billing Module).

For internal circulation of BSNL only

Mediation

For internal circulation of BSNL only

ARBOR/OM Interface
An order Management System supports order handling.
It supports workflow management activities for products and

services and to manage number and equipment inventories

Every order is associated with a master Account.
An order consists of one or more items.
History information of an order can be viewed & revised
order can be issued
A single order can contain any combination of new, modified
or disconnected service.
For internal circulation of BSNL only

Mediation Role
Collects CDRs from various NEs

Filters the CDRs

Formats the CDRs as required by the billing system
Can store CDRs for a certain time period .

For internal circulation of BSNL only

Bill Processing Tasks

Calculate customer balances based on charges

and credits.
Arrange charges and credits on formatted
customer bills
Dispatch customer bills .

For internal circulation of BSNL only

Activities done at CSR locations

Booking.

Provisioning.
Allocation of Plan.
Billng information for the customers.
Duplicate billing.
Prepaid & Postpaid Collections

For internal circulation of BSNL only

SANCHARSOFT
What is Sancharsoft ?
Sancharsoft is a web based software

created for the

management of Prepaid , recharge Coupons &

Top up Cards of Mobile Services of BSNL.

For internal circulation of BSNL only

SancharSoft Technical Details

It is a web based package created on MS IIS

platform using asp & Javascript.
All the CSR clients can access to the web service
and can login using their username & password.
All Dealers , DSAs and Retailers can use the
service via secure network.

For internal circulation of BSNL only

For internal circulation of BSNL only

Reports

Daily statement
Consolidated sales
Stock

For internal circulation of BSNL only

Sample reports menu

For internal circulation of BSNL only

INVENTORY MANAGEMENT PACKAGE

For internal circulation of BSNL only

Inventory Management Package

Technical Details
The system is a web-based application.
Oracle 9i as the back-end database.
Client - server model
Client - A remote computer accessing Server
through dialup/leased line.
Server- A high end server and associated servers
Located in Trivandrum.
For internal circulation of BSNL only

Inventory Management System

Project Planning
Purchase order management

Indenting and allotment

Receipt of stores
Checking the material for quality and taking into
stock
Issue of stores.
Purchase Billing
For internal circulation of BSNL only

Salient Features
Web enabled multi-user application.
User-friendly data entry forms.

Various queries/reports for master data from

Admin/Circle/SSA levels.
User-role based access.
System logout on expiry of session ensuring security.
Forced logout by user ensuring security.
Forced change of password on first login.

For internal circulation of BSNL only

Salient Features
Data validation all over the circle since it resides on

a single server.
Multiple roles can be assigned to a single user.
This system is designed for planning/accounting of
Materials in BSNL up to field units thereby bringing
uniformity in Material Management.

For internal circulation of BSNL only

TVARIT
TVARIT means immediate and this package is to
avoid the delay in provisioning of leased lines all
over the country.
Front end-ASP, JAVA Script

For internal circulation of BSNL only

Salient Features
Web based Program with Server in Mumbai

TVARIT package is for Computerization of Leased

Line operations.
All the Circles connect through Dialup or Leased Line
to the Server
Separate Access is given to AO, CO and Nodal
Officer of each SSA.
For internal circulation of BSNL only

Activities for leased lines

Registration of New Circuits
Payment of Leased line charges
Issue of work order
Wiring, testing and commissioning
Periodic billing

Accounting
Management Summaries
Migration of existing circuits on TVARIT

Shifting, cancellation and modification

Customer Queries
For internal circulation of BSNL only

For internal circulation of BSNL only

Fleet Management

HTML as front end

Java Script for client side validation
PHP for server side scripting

Database is Oracle 9i
Operating System as Linux

For internal circulation of BSNL only

Salient Features
Web based software application
It allows the user to enter the following details.

Vehicle Detail
Purchase Detail
RTO Detail
Insurance Detail
Allotment Detail
Scrapping Detail
For internal circulation of BSNL only

ERP
ERP stands for Enterprise Resource Planning

Enterprise-is an entity where Business Activities

are conducted profitably
Resource-Various resources available in an
enterprise
Planning-Activity to optimize utilisation of
resources

For internal circulation of BSNL only

Salient Features of ERP

Client Server architecture.
Integrates majority of business process and
transactions.
Based on a single, enterprise-wide database

allowing access to data on a real-time basis

Allows integration between process and planning
and supports multiple currencies, languages, etc.
For internal circulation of BSNL only

Salient Features of ERP

It can be customized without programming
It ensures discipline in the working of entire organization
by ensuring no data gets posted without fulfilling all laid
down business rules.

ERP attempts to integrate all departments and functions of

a company into a single system that can serve all
departments needs.

An extensive change management concept ensures the

acceptance and motivation of the end users.
For internal circulation of BSNL only

Salient Features of ERP

An ERP system typically has modular hardware and
software units and "services" that communicate on a local

area network or on Intranets .

The modular design allows a business to add or
reconfigure modules (perhaps from different vendors) while
preserving data integrity in one shared database that may
be centralised or distributed

For internal circulation of BSNL only

In its most simplest form can be explained as an attempt of

INTEGRATED COMPUTERISATION OF ALL THE
ACTIVITIES IN AN ORGANISATION

For internal circulation of BSNL only

ERP Functional Scope Modules

Financial and controlling (FICO)
Material Management (MM)

Project Systems (PS)

Plant Maintenance (PM)
Sales and Distribution (S&D)
Quality Management (QM)
Human Resource and Payroll (HR)
Business Intelligent Warehousing (BIW)
For internal circulation of BSNL only

Hidden Costs of ERP

Training
Integration and testing
Customization
Data conversion
Data analysis Consulting Services for ERP
Post-ERP depression

For internal circulation of BSNL only

Data Center

Main Data Centre at Hyderabad

Disaster Recovery Data Centre at Kolkata

For internal circulation of BSNL only

For internal circulation of BSNL only