CS KPIs

KPI

Congestion due to SDCCH (%)

Dhaka Chittagon
District g District
Target Short Term Target Short Term >2
(DHK(CTGNetwork
<2 Years
Years
Metro & Metro &
DHK-Rural CTG)
Rural)
<=3
<=2
0.72
0.48
1.61

Rest 62
Districts
combined
0.52

Congestion due to TCH (%)

<=3

<=2

0.84

0.70

1.33

0.89

Call Drop Rate (%)

<=3

<=2

0.91

0.99

0.62

1.19

Call Set up Success Rate (%)

>=95

>=97

97.89

96.90

96.38

96.68

REMARKS

Comments

Cell wise formulated to get daily Vendor level value, vendor average to get daily value, daily average to get
We have covered in 4
Cell wise formulated to get daily Vendor level
value, vendor
average to get daily value, daily average to get
dimensions
1. Overall Network
Cell wise formulated to get daily Vendor level value, vendor average to get daily value, daily average to get
2. Dhaka District
3. Chittagong District
Cell wise formulated to get daily Vendor level
value,
vendor average to get daily value, daily average to get
4. Rest
62 Districts

PS KPIs

KPI

Downlink EGPRS TBF Throughput

(GSM Cells only) (Kbps)
Uplink EGPRS TBF Throughput
(GSM Cells only) (Kbps)
Average Downlink Throughput
(Kbps)
(UMTS Cells Only)
Average Uplink Throughput (Kbps)
(UMTS Cells Only)

Dhaka Chittagon
District g District
Target Short Term Target Short Term >2
(DHK(CTGNetwork
<2 Years
Years
Metro & Metro &
DHK-Rural CTG)
Rural)

Rest 62
Districts
combined

REMARKS

Comments

>=100

>=100

133.88

128.24

145.64

123.31

Cell wise formulated to get daily Vendor level

.
value, vendor average to get daily value, daily average to get

>=25

>=25

38.33

41.58

23.13

35.74

Cell wise formulated to get daily Vendor level

.
value, vendor average to get daily value, daily average to get

>=256

>=275

1873.00

NA

We had proposed for HSDPA

HSDPA Throughput, considering TCBH(3G Data Traffic in this case): Eric & NSN Vendor is considered here,
target

>=80

>=100

44.00

NA

We had proposed for HSUPA

HSUPA Throughput, considering TCBH (3G Data Traffic in this case):Only NSN Vendor is considered here as
only

CS KPIs reflect the statistics during the Voice Busy Hour, PS KPIs reflect the statistics during Data Busy hour

KPI
SMS completion Rate (Excluding
User Misbehavior) (%)

SMS
Target Short Term Target Short Term >2
Network
<2 Years
Years
>= 80

>= 85

95.98

Remarks
MT SR: Monthly value taken from daily average (Data missising from 08 to 15th Mar & 17 to 19th Mar due to CDR collection error)Excluded user

Operation KPI
KPI
Accumulated Downtime of BTSs

Target Short Term Target Short Term >2

Network
<2 Years
Years
<= 2 %

<= 1%

Dhaka
District

Chittagon
g District

Rest 62
Districts
combined

Rx Level(90% Samples)

Benchmarking KPI
Target Short Term Target Long Term >2
<2 Years
Years
>=-95
>=-90dBm(Indoor)
dBm(Indoor)
>=>=-75
75dBm(Outdoor)
dBm(Outdoor)

MOS(90% Samples)
Call Setup Time

>=3
<=8 sec

KPI

Comments
Not Realistic esp for rural
Our proposal :
Outdoor : Based on total sample (Target
>=90%

>=3.5
<=7 sec
2G Call Setup time proposal <= 8

KPI

No of complaints per 100

customers
Response Time to
customer for assistance in
Customer Care
a. Electronically
b. Voice to voice (Through
an Operator)

Customer Complaint Management

Target Short Term Target Short Term >2
<2 Years
Years

<= 2.5

<= 1

100 % within
20 sec
95 % within 30
sec
100% within 90
sec

100 % within 20
sec
95 % within 30
sec
100% within 90
sec