1

Chapter 1
Introduction

Background of the Study

Started in 1975 as an ice cream parlor owned and run by the ChineseFilipino Tan family, Jollibee had diversified into sandwiches after company
President Tony Tan Caktiong (better known as TTC) realized that events
triggered by the 1977 oil crisis would double the price of ice cream. The Tans
hamburger, made to a home-style Philippine recipe developed by Tonys chef
father, quickly became a customer favorite. A year later, with five stores in
metropolitan Manila, the family incorporated as Jollibee Foods Corporation.
The companys name came from TTC's vision of employees working
happily and efficiently, like bees in a hive. Reflecting a pervasive courtesy in the
company, everyone addressed each other by first names prefaced by the
honorific Sir or Maam, whether addressing a superior or subordinate.
Friendliness pervaded the organization and become one of the Five Fs that
summed up Jollibees philosophy. The others were flavorful food, a fun
atmosphere, flexibility in catering to customer needs, and a focus on families
(children flocked to the companys bee mascot whenever it appeared in public).
Key to Jollibees ability to offer all of these to customers at an affordable price
was a well-developed operations management capability.
A senior manager explained: It is not easy to deliver quality food and
service consistently and efficiently. Behind all that fun and friendly environment
that the customer experiences is a well-oiled machine that keeps close tabs on
our day-to-day operations. Its one of our key success factors. Jollibee expanded
quickly throughout the Philippines, financing all growth internally until 1993. Tan
family members occupied several key positions particularly in the vital operations
functions, but brought in professional managers to supplement their expertise.

The heads of marketing and finance have always been outsiders, TTC noted.
Many franchisees were also members or friends of the Tan family.
JFC operates the largest fastfood service network in the Philippines with
2,244 branches composed of 839 Jollibee branches, 406 Chowking, 207
Greenwich, 298 Red Ribbon, 456 Mang Inasal and 38 Burger King.
In the past few months, JFC's sales suffered from the limited availability of
products in some outlets in Metro Manila and nearby cities. JFC was forced to
close several stores because of their constraints, mainly supply chain and sales
order due to a new information technology system. The limited availability of
products has caused the temporary closure of 72 stores, representing 3.2
percent of its store network nationwide of 2,244.

Statement of the Problem

The purpose of the study is to determine the constraints in a Jollibee in
Legazpi Street, Makati. This branch is having problem about the following: 1.
Less secured payroll system, 2. Inventory needs to be checked regularly and, 3.
Staff having a hard time in getting the orders. Data will be collected through
observational research method and through a survey distributed to potential
customers in the mentioned branch.

Objectives
General Objectives:
To improve the inventory system, payroll system and cash register
in connection with getting customers order in one of the branches
of the Jollibee Foods Corporation in Makati City.
Specific Objectives:

To enhance the payroll system.

To establish a strong system that can alert the staff that the
inventory is becoming low.

To eliminate the use of managers Identification Card in correcting

errors entered in the counter.

Significance of the Study

This study will be a significant endeavor for consumer through enhancing

operations specifically sales, promotions and inventories for they wont have to
experience such inefficiency.
It will also be beneficial to the employees and management when they
employ effective operation in their business related to the use of effective Sales,
Payroll and Inventory System. By understanding the needs of the consumers and
benefits of quality service, the employees and management will be assured of a
competitive advantage.
It is hoped that this study may help Jollibee Corporation on how they can
provide more effective way to satisfy their consumers. The result of the study can
provide the management a view of their current Sales and Inventory system.
Jollibee Corporation would be adapting the new improvement of
technology through this Automated Sales and Inventory System that will make
their work with optimal performance. The developed system will compensate the
flaws and problems that the company is encountering. Employees would not
have to worry preparing forms for inventories and reports for the managers
because the system will supply it for them. This aims to verify the strengths and
weaknesses of the current inventory control system. It attempts to identify
inventory management and accounting concepts and techniques that should be
applied to the enhanced sales, payroll and inventory system.

Scope and Delimitations of the Study

Scope
Among other fast food chain, Jollibee Food Corporation is the largest and
well known in the industry. JFC was having difficulty in managing and
maintaining the day-to-day operations of its various hardware and software
system. The focus of this study is on the customer custody in the detail that
includes factors of dining qualities and customer satisfaction in context to food
restaurant industry. Thus these factors leads to consumer behavior subject for
our case study.

Delimitations
This study was conducted to determine the sales, inventory and payroll
systems. First, the study will have for its location the selected Jollibees store in
G/F Convergy's Bldg., Ayala Ave.Legazpi Village, Makati. Respondents are the
students of FEU-Makati.
It is limited to the sales system regarding to the sales transaction of the cashier
when making an order, Inventory system that signals when few stocks are left in
the inventories and payroll system will be more accurate for employees.

Chapter II
Review of Related Literature

Jollibee #ChickenSad: A costly IT problem

Calen Martin
Legaspi
Published: August 13, 2014
Jollibee is losing millions of pesos a day due to an IT problem that forced
some of its stores to close. Here are the possible causes of the problem and the
lessons we can learn from it
Last week, Jollibee Foods Corporation announced that a major IT system
change it undertook was to blame for the lack of the popular Chickenjoy in
some of its stores. The change affected the fastfood giants inventory and
delivery system, forcing 72 of its stores to close. The brand has taken a hit: aside
from its loyal customers taking their disappointment to social media, Jollibee is
losing, according to reports, some P180 million ($4.09 million) in revenues a day
due to the problem. This is on top of the P500 million ($11.37 million) that the
company supposedly shelled out for its new IT system.
Issues
1. System migration
Jollibee had been using a product from software company Oracle to manage its
supply chain, which includes inventory, placing of orders and delivery of supplies
to stores. Insiders said a dispute with Oracle prompted Jollibee to switch to its
rival, SAP. Now, supply-chain software products arent out-of-the-box that you
can just install and run. These need to be customized in order to fit a companys
business processes. The customization usually takes months, if not over a year,
and involves programming and configuration. Jollibee outsourced this project to a

large multinational IT service provider. Jollibees Oracle system had been

running for years, and most certainly, had huge amount of complex programming
and continuous modifications over time. There must have been fragile
interrelationships between these programs and configurations, making the
migration to SAP a huge and risky move.

2. Staffing and expertise

The migration project was outsourced to a large multinational IT service
provider, with no sizable local team handling SAP, according to members of the
Philippine SAP community I was able to interview. My interviewees have never
heard of that vendor taking on Philippine projects using SAP before, which is why
they concluded that the vendor does not have significant SAP expertise locally.

Also, they said there was a flurry of recruiting for SAP professionals for
that vendor. It was a red flag because it seemed the vendor was having trouble
filling positions required for the project. The vendor reportedly brought in people
from India and other countries, but sources said the project remained
understaffed. To assemble a large team of outsiders and have them work on a
complicated project that quickly? Its troublesome. We can assume the outsiders
have not worked under a common methodology and culture. They dont have a
common understanding of standards and processes. It takes a while to learn the
ropes.

3. Schedule and size

This is a half-a-billion-peso project, but it has an operating schedule of just
a little over a year from the time the recruitment activity started till the supply
chain issue broke out. Many of the projects Ive seen costing just 5% of this

amount had a two-year timetable. A project of this size will require 3 to 5 years to
properly implement from inception to transition. Maybe this was just the first
phase, but unfortunately for Jollibee it was already costly.

4. Testing
Testing to check if the systems features and processes are working is one
of the most overlooked aspects of IT projects. Unfortunately, most projects do
this towards the end. The later the defects are found, the more expensive they
are to fix.

I asked a SAP expert on how testing is done in SAP, and he replied,

You'd be surprised at what passes for unit / functional / integration testing in
Oracle and SAP projects. While the practices and tools for testing have matured
over the last two decades, very few of them are properly applied to most ERP
projects like Jollibees, according to my source. ERP or Enterprise Resource
Planning is the software system for business processes.

10

Jollibee sees store operations normalizing

by Madelaine B. Miraflor
August 12, 2014

Jollibee Foods Corp. (JFC) is seeing its operations back to normal within
the week after the system upgrade it recently initiated hurt its overall
operations, even forcing it to close down 72 stores within Metro Manila.
Operations for Jollibee are normalizing, a source said in a text message late
Monday. Last week, JFC was left with no choice but to close some of its
branches after its ongoing major system upgrade affected its sales order taking,
product loading and dispatch of transportation, preventing them to serve their
flagship products to consumers. A number of Jollibee branches in Metro Manila
and a few stores in surrounding cities are currently operating on a limited menu.
This is a result of our ongoing major systems upgrade which we are undertaking
to further improve our service delivery, Jollibee vice president for marketing
Harvey Ong said in a prior statement.

The product limitation has been caused by the migration of JFC to new
systems that started on August 1, 2014, which resulted to temporary slowdown in
its sales order taking, product loading and dispatch of transportation.
As a result, JFC temporarily closed 72 stores, which are within Metro Manila and
nearby cities. JFC, however, clarified that the 72 closed braches only represents
3.2 percent of its store network nationwide.
To date, JFC operates the largest food service network in the Philippines with a
total of 2,244 restaurant outlets in the country.

11

Jollibee earns P3.1B, up 27%

First 9 Months
by James Loyola
November 14, 2013
Jollibee Foods Corporation, the countrys top food service firm, reported a
26.7 percent hike in attributable net income to P3.12 billion for the first nine
months of 2013 from P2.47 billion in the same period last year.
In a disclosure to the Philippine Stock Exchange, the firm, headed by Tony
Tan Caktiong, Chairman-CEO,

said system-wide sales grew 12.4 percent

during the period to P75.22 billion from P66.92 billion in January to September,
2012. System-wide sales measures revenues from both company owned and
franchised stores. For the third quarter of the year, the firm said system-wide
sales rose 13 percent to P25.32 billion from P22.42 billion as sales in the
Philippines rose by 10.5 percent while total sales of foreign businesses grew by
22.1 percent.
For its foreign businesses, China grew by 21.9 percent, the United States
by 15.7 percent and Southeast Asia and the Middle East by 34.7 percent.
Worldwide same store sales growth for the third quarter was about 8.5 percent,
sustaining the healthy growth rate of previous quarters. Net income margin
improved slightly from 5.1 percent in the third quarter last year to 5.3 percent in
the same period of 2013.
Jollibee said the group opened 137 stores in the first nine months of the
year. In the Philippines, it opened 21 Jollibee outlets, 10 Chowking, 2 Greenwich,
45 Red Ribbon, 13 MangInasal, and 2 Burger King.
In China, it opened 24 Yonghe King and 7 San Pin Wang; in the US is
opened 4 Jollibee and one Chowking; and 8 stores in other parts of the world.
Jollibee declared a regular cash dividend of P0.71 per share last November 12

12

to bring its total cash dividend in 2013 to P3.36 per share, an increase of 52.7
percent versus the total cash dividends declared in 2012.
Meanwhile, the firm said the overall impact of typhoon Yolanda on the
Jollibee group is estimated to be manageable as the property damage sustained
by company-owned stores is not significant and is covered by insurance. There
were 23 company-owned and franchised stores that were not operating as of
November 13 due to the combination of property damage and disruption of
product supply. These are all in Leyte and Samar and represent 1.1 percent of
the groups total store network.

13

Jollibee makes it to world's best fast-food chains list

By Shielo Mendoza | Yahoo! Southeast Asia Newsroom Wed, May 16, 2012
Pinoy-favorite Jollibee was named among the best fast-food chains in the world
by international online travel magazine Travel+Leisure.

Fast food gets a Filipino twist at this quick-serve chain, which is so beloved that
its mascots star in their own childrens television show, the online magazine said
as it described Jollibee. There are more than 700 locations across the country,
serving everything from fried chicken and hamburgers to local favorites like
palabok, rice noodles with meat sauce, shrimp, and hard-boiled egg, it added.

Travel+Leisure also noted to its readers that the food to order in Jollibee is the
spicy chickenjoy, a fried chicken coated with chili powder. The travel magazine
listed 20 fast-food chains around the world which it said are considered
international favorites and the best chains to sample when on the go.
For travelers, fast-food chains represent a convenient, inexpensive taste of how
everyday residents in far-flung cities eat, it said.
Aside from Jollibee, other Asian fast-food chains that made it to the worlds best
list are Japans Ippudo, Taiwans Din Tai Fung, Chinas Mr. Lee, Singapores Old
Chang Kee, Indias Goli Vada Pav No. 1, and Saudi Arabias Albaik. Russias
Teremok, South Africas Nandos, Canadas St. Hubert, Australias Chocolateria
San Churro, Puerto Ricos El Meson Sandwiches, Brazils Giraffas, Barbados
Chefette, Germanys Nordsee, Denmarks Jensens Bofhus, Americas Five
Guys, Frances Maison Eric Kayser, Englands Pret a Manger, and Italys
Rossopomodoro completed the list.
In Jollibees official website, the three-decade-old company said it dedicates its
continuous success to the Filipinos. Jollibee is so well-loved everytime a new

14

store opens, especially overseas, Filipinos always form long lines to the store. It
is more than home for them. It is a stronghold of heritage and monument of
Filipino victory, it said.

15

The Reason Singaporeans Wanted to Boycott Jollibee: Pinoy-First Policy

BY Vincenton July 8, 2013

A blog article published on a site called The Real Singapore calls for mass
boycott of Pinoy-first businesses, like Jollibee, that prioritize Filipinos over
locals.
From the blog titled Boycott Pinoys-First Businesses: Jollibee Singapore:
Unlike other multi-national fastfood restaurants like Macdonalds and KFC
which hire mainly Singaporeans and even the disabled and elderly, Jollibee
Singapore [Source] intends to hire their fellow pinoys to fill up jobs in their latest
Singapore venture. The Filipinio fastfood chain will be opened in Q1 this year but
locations remained unknown.
Singaporeans are encouraged to boycott Jollibee Singapore to send a
message that foreign businesses which hire foreigners first are not welcome in
Singapore, and, businesses which targeted the Singaporean market share and
profit off Singaporeans should prioritize job opportunities for Singaporeans first.
If this is true, then some Filipino-owned businesses in Singapore voluntarily
implement the Philippine governments long-standing Filipino First Policy.
In 1987, the Corazon Aquino government preserved the countrys protectionism
by preventing foreign ownership of lands, limiting foreign investment through the
60-40 rule, and banning foreign professionals to practice their respective
professions here in order to protect local industries, Filipino businesses,
professionals and workers. So, is it wrong for some Singaporeans to exact the
principle of reciprocity against Filipino-owned businesses in Singapore?

16

Who knows? Perhaps some of the Filipino owners of Singapore-based

establishments expressly or privately support and campaign for Filipino First
policy and protectionism in the Philippines.
The blog article also states:
Unfortunately, this exploitation is only possible in Singapore because of a
weak and incompetent government behind the foreigners back. The PAP
government has announced that it plans to increase Singapores population to 6
million by 2020, it is no surprise why they are now welcoming any unskilled
foreigners simply to make up the number. Over the past decade, the PAP
government has bent forward pandering to businesses appetite for cheap foreign
labor. This has in turned resulted in a depression of salaries especially for the
bottom 20% income earners who see their salaries stagnated over the past 13
years despite charting record GDP that the Prime Minister is so proud of. Foreign
professionals, managers and engineers have also taken up jobs of Singaporeans
who are seeing more retrenchment in the guise of restructuring, and salary
growth below inflation rate.
However, I believe that boycott should only be a private matter and
choice. As long as the Singaporean government does not officially call for mass
boycott of Filipino-owned businesses, private boycott is valid.
I made the following comment on the blog post:
The only reason for Singaporeans (and I am a Filipino) to BOYCOTT
Jollibee and other fully Filipino-owned businesses in Singapore is that
Singaporeans are not allowed the same rights or privileges (that Filipinos enjoy in
Singapore) in the Philippines.
In the Philippines, Singaporeans cannot fully own businesses unless they
partner with Filipinos who must own at least 60% of business equity. In the
Philippines, Singaporeans cannot own lands. In the Philippines, Singaporean

17

professionals cannot practice their respective professions. Singaporean doctors,

nurses, engineers, architects, among others are totally banned in the Philippines.
Dont get me wrong. I am not saying I agree with the Singaporeans.
However, what I find very ironic is that the Singaporeans who are calling for
mass boycott of Filipino-owned establishments appear to be left-leaning or
socialists. Isnt it ironic? The Filipino socialists openly call for closing our doors to
foreign investors. Now its time for them to meet their socialist counterparts in
Singapore.
So, you want to limit foreign participation and involvement in the
Philippines? If your answer is yes, then youre as irrational, bigoted and closeminded as the Singaporean protectionists who strongly oppose the Singaporean
governments immigration plan to increase the city-states population. Meanwhile,
heres a related issue: Singapores new immigration program and stricter labor
policies.
Filipinos need to understand the Singaporean policy toward immigration.
Heres former Prime Minister and Singapores founding father Lee Kuan Yews
attitude toward immigration:
If you get immigration of the fruit pickers you may not get very far.

18

8 success secrets from Jollibee, which aims to be in worlds top 3

Bull Market, Bbull sheet By Wilson Lee Flores (The Philippine Star)
The toughest thing about success is that youve got to keep on being a success.
Irving Berlin
Change your thoughts and you change your world. Norman Vincent Peale
Jollibee Group is celebrating its 35th anniversary this year and targeting
opening its historic 800th Jollibee store in the second half of 2013, Jollibee chief
operating officer Ernesto Ato Tanmantiong said in an exclusive interview with
The Philippine STAR. The Burger King chain in the Philippines is also now 54percent owned by Jollibee, with 29 outlets that will also expand and focus on the
more premium market.
If you combined all of the Jollibee groups other brands such as Chowking,
Greenwich and others, at present the company has 2,060 stores throughout the
Philippines and theyre planning to hit 2,100 in total by the end of 2013.
Overseas, the Jollibee group has 600 stores and theyre targeting
expanding to 150 new stores this year, mostly in the booming China market.
Jollibee has acquired two brands in Vietnam: Pho 24 noodles (opening this year
in the Philippines) and Highlands Coffee.
What are Jollibees success secrets, which even small and medium-sized
firms or non-business organizations can learn from? AtoTanmantiong shared the
following:
1. Customer focus The market is so dynamic and fast-changing, so we do a
lot of research. When Jollibee was small and we had little research funds, we
directly asked customers their needs and wants.

19

2. Vision Tanmantiong said, When we started in 1978, people asked why we

didnt get a US franchise. We already wanted to create our own brand because
we didnt want to be limited to the Philippine market. Since the start, our vision
was, first, to become No. 1 in the Philippines; second, to eventually expand
overseas. Now our vision is we want to be one of the top three largest and
among the most profitable restaurant companies in the world. Again, this is a big
dream.
3. Spirit of family and fun Among the Jollibee core values are unity and team
work. We have less than 10 family members working at Jollibee group. We now
have over 40,000 employees, roughly 4,000 of whom are managers. If you
include the other brands, we have maybe more than 60,000 employees.
4. Good quality Tanmantiong said that the consistently superior taste of
Jollibee foods is one success secret of their business. The familys eldest sister
Virgie Tan Chua was the one who started Jollibee spaghetti. When I asked if they
had paid her for this recipe, AtoTanmantiong laughed, saying, Dont give her the
idea!
5. Location Jollibee makes sure that its stores and affiliates are conveniently
located.
6. Good partners Jollibee group has grown phenomenally due to good
business partners through its franchising system. Today, 50 percent of Jollibee
stores are owned by franchisees. Each franchise now costs about P25 million.
7. Culture We make sure the whole organization shares our vision and
values, meaning theyre all part of that, Tanmantiong said. Our corporate values
are excellence, spirit of family and fun, humility to learn and listen, integrity,
frugality, respect for the individual, and teamwork. Anybody who is not a fit to all
that, we remove from the organization. Our people are more engaged and
committed.

20

8. Marketing The overall marketing programs and efforts have contributed to

the success of Jollibee, from the brand name, logo, the popular mascot, TV
commercials and print ads, to their very own TV show. Their top celebrity
endorsers include Aga Muhlach, Sarah Geronimo, Gerald Anderson, Enchong
Dee, Kim Chiu, international brand ambassador Jessica Sanchez and the very
first endorser of the early 1980s, singer Gary Valenciano.

21

Chapter III
Project Management and Methodology

Definition of Terms:
1. Analysis - detailed examination of the elements or structure of something,
typically as a basis for discussion or interpretation.
2. Consumer - is a person or group of people, such as a household, who are
the final users of products or services.
3. Franchising It is the practice of leasing for a prescribed period of time
the right to use a firm's successful business model and brand.
4. Industry - is the production of a good or service within an economy.
5. Inventory refers to the goods and materials that a business holds for the
ultimate purpose of resale (or repair).
6. Lead Time - is the latency (delay) between the initiation and execution of a
process.
7. Promotion - raising customer awareness of a product or brand, generating
sales, and creating brand loyalty.
8. Sales it is the act of selling a product or service in return for money or
other compensation.
9. Short Message Service (SMS) - is a text messaging service component of
phone, Web, or mobile communication systems.
10. Warehouse - is a commercial building for storage of goods. Warehouses
are used by manufacturers, importers, exporters, wholesalers, transport
businesses, customs, etc.

22

Project Design and Methodology

Entity Relationship Diagram

Sales Person
1
Serves

Customer
1

Places

Order

Warehouse

M
Lists

Stores

M
Product

23

Gantt Diagram

24

Sources of Data
Questionnaire/ Survey
Name: (Optional)________________

Gender ____

o Student

1. Have you tried eating in Jollibee?

o Yes
o No

2. Is Jollibee your first choice in deciding where to dine on your breaktime?

o Yes
o No

3. How often do you go to Jollibee in a month?

o 10 more
o 59
o 14

4. Does it bother you to make order when there is a long wait in the cashier?
o Yes
o No

5. To whom did you discover Jollibee?

o Friends
o Relatives
o Media
o Jollibee Crew
o Others ___________________

6. Do you eat in another food chain when the meal you want is not available?

25

o Yes
o No

7. Do you consider yourself a loyal customer of Jollibee?

o Yes
o No
o
8. Will you recommend eating in Jollibee to other customers?
o Yes
o No

9. Does your favorite Jollibee meal always available?

o Yes
o No
10. Are you satisfied with Jollibees overall service?
o Yes
o No

26

Description of Method/s or Technique/s Used

The foodservice operators must adopt technology as more than simply a cost of
doing business. They must view it as a tool to help them attain their strategic
business objective.
Due to the limited resources and time, companies must wisely choose to invest in
the projects that match their business and economic goals. Therefore, the
feasibility study is an integral part during the planning phase of the system
development life cycle (SDLC).
Phase 1: Planning
The planning phase involves establishing a high-level plan of the intended project
and determining project goals. The system is carried out in accordance with the
objectives of the proposed system.

During the Planning, we understand why the system should be built and
define its requirement. Also, we consider the several different
perspectives, technical, economical and organization feasibility aspects.
The outcome of the technical feasibility study is to define the various

27

technical approaches that can be followed to implement the project

successfully with minimum risks.

Phase 2: Analysis

It involves analyzing end-user business requirements and refining project goals

into defined functions and operations of intended system.

The results of this analysis are used in making the decision whether to proceed
with the project or not.
Survey method:
-

Questionnaire survey, the goal of the questionnaire survey was to

know

Interview

This methods used during the project phase shows how a business would
operate under set of technology used, facilities and equipment.

Phase 3: Design

Involves describing and desired features and operations of the system.

Phase 4: Development

It involves taking all of the detailed design documents from the design phase and
transforming them into the actual system.

Rapid Application Development (RAD)

Waterfall Development

Phase 5: Testing

28

A test run of the system is done removing all the bugs, and errors if any. It is an
important phase of a successful system. The two primary activities involved are:

1. Write the test conditions

2. Perform the system testing

Phase 6: Implementation

It involves placing the system into production so users can begin to perform
actual business operations with the system.

Phase 7: Maintenance

It involves performing changes, corrections, additions, and upgrades to ensure

the system continues to meet the business goals. This phase continues for the
life of the system because the system must change as the business evolves and
its need change. After having the user acceptance of the new system developed,
the major steps involved in this phase are:
o Installation of Software
o Conversion
o User Training
o Documentation

29

Chapter IV
Summary, Conclusions and Recommendation

Summary
This study is an attempt to analyze the case of Jollibee Foods Corporation
operation. In this report we have first analyzed the problems which cause delay
in their operations. We have laid emphasis on the inventory management, payroll
system and cash register in connection with getting customers order.
Based on the feedback from different respondent through surveys and
questionnaires, we have further discussed the current situations and other areas
that need improvements. This would help in better understanding of Jollibees
present condition and future sustainability in the modern and fast changing
business world.
After we analyze the surveys we identified certain issues with Jollibee
which concerned the inventory, payroll, and cash register in connection with
getting customers order. There were issues like improper recording of
inventories, lack of security in payroll and delay in getting orders which causes
long queue. Keeping in mind these issues we have come up with a few
recommendations. We have discussed through Managerial, Financial and
Operations perspective

30

Conclusions

Jollibee Foods Corporation revealed that inventory system is an effective

way for monitoring and tracking different products and materials that are
transferred in and out of a companys market place. It is also important for a
company to monitor all the transactions, events or movements of goods in order
to keep an account of all their stocks. Wherein this kind of inventory management
system plays a big role in the performance of the corporation. The effectiveness
of this inventory management system adds value to the corporation because it
allows the decision to be made faster and the production without interruptions.
The efficiency and effectiveness of this kind of control technique will
ensure the resources of the company in managing the least possible cost that an
organization may incur. Achieving a more secured payroll system can protect the
firm from any fraudulent acts of its employees.
Furthermore, implementing a new system that enables the elimination of
using the Identification card of manager can prevent long queues of customers
when placing an order.

31

Recommendations

The following were the recommendations on how the Jollibee Food Corporation
could improve its productivity by managing their inventory properly:

1. Jollibee should establish a central data base to achieve easy monitoring,

decision making and proper inventory management for its inventory records.
2. Jollibee should have an inventory retention schedule; this would help in
retaining active and useful inventory and the disposal of an unwanted inventory
and that of low or no value to the company.
3. Jollibee should put in place the inventory management to allow proper
management of inventory in a cost effective manner.
4. Jollibee should consider the elimination of identification card of branch
manager to prevent long queues.
5. Jollibee should establish a more secured payroll system to prevent confusion
and fraud.

32

Problems for Further Study

Considering the challenges, limited financial resources, non-response and

time constraints, the researcher was unable to exhaust the study. Some areas
were not studied and some of these areas were:

A) Electronic and computerization of inventory management systems

B) Information technology and its impact on inventory management

33

Bibliography

1. Miraflor, M. (2014, Aug 12) Business News.Jollibee sees store operations

normalizing.
Retrieved from: http://www.mb.com.ph/jollibee-sees-store-operationsnormalizing/
2. Legaspi, P. (2014, August 13) Features. Jollibee #ChickenSad: A costly IT
problem.
Retrieved from: http://www.rappler.com/business/features/66087-jollibeechickensad-costly-it-problem
3. Flores W. (2013, March 25). Lifestyle. 8 success secrets from Jollibee,
which aims to be in worlds top 3.
Retrieved from http://www.philstar.com/businesslife/2013/03/25/923530/8-success-secrets-jollibee-which-aims-be-worldstop-3
4. Loyola, J. (2013, November 14). Banking and Finance. Jollibee earn
P3.1B, up 27%.
Retrieved from http://www.mb.com.ph/jollibee-earns-p31b-up-27/
5. Mendoza, S. (2012, May 16). Jollibee makes it to world's best fast-food
chains list.
Retrieved from: https://ph.news.yahoo.com/jollibee-makes-it-to-world-sbest-fast-food-chains.html
6. Vincenton, E. (2013, July 8). The Reason Singaporeans Wanted to
Boycott Jollibee:Pinoy-First Policy.
Retrieved from: http://vincenton.wordpress.com/2013/07/08/the-reasonsingaporeans-wanted-to-boycott-jollibee-pinoy-first-policy/

34

Acknowledgment

The feasibility study we had was a great chance for learning and professional
development. Thus, we consider ourselves lucky individuals as we were provided
with an opportunity to be a part of this group. We would like to express our
gratitude to our Professor, Mr. Pineda as well as the Far Eastern University
Makati for giving us this opportunity to do this feasibility study, Jollibee Sales
and Inventory System which helped us to be patient in researching about new
and strange things. We thank our parents for providing our needs may it be
financial or moral support. Above all, we are grateful that God helped us to make
this project be a successful one. We perceive this opportunity as a big milestone
in our career development. We will strive to use gained skills and knowledge in
the best possible way.

35

DESIREE ANN A. FRANCISCO

Phase 2 Block 8 Lot 15 Marycris Homes, Bucandala, Imus, Cavite
+639 176 326 548
franciscodes1219gmail.com

EDUCATIONAL BACKGROUND

Tertiary Education: Far Eastern University Makati

Address: Zuelling Loop Gil Puyat Makati City
Degree Program: Bachelor of Science in Accounting Technology

Secondary Education: Jesus Good Shepherd School

Address: Brgy. Palico, Imus, Cavite
Year Graduated: 2011

ORGANIZATIONAL AFFILIATIONS

Junior Philippine Institute of Accountants FEU Makati

Director for Non Academics Committee

Tamaraw Artist of Makati

Former member (2011-2012)

SEMINARS AND TRAININGS ATTENDED

CAMP 7 7th Conference of Aspiring Marketing Professionals

SM Convention Center, SM Central Business Park Bay City, Pasay City
2012

SKILLS

Computer Literate

Excellent Communication Skills

Sound Knowledge of Management and Accounting

36

EUNICE D. FRANCISCO

36 6 Dr, Sixto Antonio Avenue Maybunga, Pasig City

+639 228 845 809
euningfrncsco@gmail.com

EDUCATIONAL

Tertiary Education: Far Eastern University Makati

Address: Zuellig Loop corner Sen. Gil J. Puyat Makati City
BACKGROUND
Degree Program: Bachelor of Science in Accounting Technology

Secondary Education: Pasig Catholic College

Address: Justice Ramon Jabson Street, Malinao, Pasig City
Year Graduated: 2011

ORGANIZATIONAL
Junior Philippine Institute of Accountants FEU Makati
AFFILIATIONS
Director for Academics Committee

SEMINARS AND TRAININGS

th

6 Global Conference Global Media in my Mind

ATTENDED
Philippine Trade and Training Center

2012
CAMP 7 7th Conference of Aspiring Marketing Professionals
SM Convention Center, SM Central Business Park Bay City, Pasay City
2012
The 5th Annual Women Entrepreneurs Conference
Mandarin Oriental, Manila
Makati Avenue, Makati 1226
2012

SKILLS

Excellent Oral and Written Communication

Computer Literate

37

Sound Knowledge of Financial and Managerial Accounting

Alicia Marie M. Rigonan

Block 10/2 Lot 3A Juana 3c Bian, Laguna

09266851468
rigonan.alicia@yahoo.com

EDUCATIONAL

Tertiary Education: FAR EASTERN UNIVERSITY - Makati

BACKGROUND
Address: Gil Puyat Avenue corner Zuellig Loop, Makati City

Degree Program: BACHELOR OF SCIENCE IN ACCOUNTING TECHNOLOGY

Secondary Education: COLEGIO SAN AGUSTIN Bian, Laguna

Address: Southwoods Interchange, Bian, Laguna
Year Graduated: 2011

ORGANIZATIONAL
Augustinian Peer Facilitator
AFFILIATIONS
Junior Philippine Institute of Accountancy (JPIA)

AWARDS AND
2nd Runner Up UNO, Grade school
RECOGNITIONS
Best Augustinian Peer Facilitator, High school

SEMINARS AND TRAININGS

CAMP 7- 7th Conference of Aspiring Marketing Professionals, 2012
ATTENDED
SMX Convention Center, Pasay City

SKILLS

Communication skills in both written and oral English and Filipino

dialects.
Computer literary that includes proficiency in MS Word, PowerPoint
and the Internet.
Can easily adjust to different work environment

38

Sanchez, Grejane C.

Blk 3 Lot 30 Pluto St. South Plains 2 Subdivision

Bian City Laguna
(049) 839-4045, 0915-446-4399
grejane330@yahoo.com

EDUCATIONAL

Tertiary Education: Far Eastern University - Makati

BACKGROUND
Address: Gil Puyat Avenue corner Zuellig Loop, Makati City
Degree Program: BS Accounting Technology

Secondary Education: La Consolacion College - Bian

Address: Brgy. Sto Tomas, Bian City, Laguna
Year Graduated: 2011

ORGANIZATIONAL

Junior-Philippine Institute of Accountants

MVP Academic Excellence Awardee

Best in Deportment
Red Cross Youth Council

AFFILIATIONS
AWARDS AND

RECOGNITIONS
Service Awardee

SEMINARS AND TRAININGS

CAMP 7 (7th Conference of Aspiring Marketing Professionals)

ATTENDED
SKILLS

Computer literate
Excellent communication skills
Resourceful in the completion of projects, effective at multi-tasking