Objective

The sun and shine Hotel and plays an important role in protecting and enhancing our
environment for future generations. We can help to ensure this by: Minimizing our waste, energy
and water usage. Putting into practice the three R's: Reduce, Reuse, and Recycle wherever
possible.

Mission
We are exceptional operators of contemporary 4 and 5 star hotels and create value in every
encounter with our owners, guests and associates.

Vision
Exceptional and personalized service, exceeding expectations, and inspiring a connection to our
brand in the experiences we provide.

Corporate Goals & Objectives

Our goals and objectives are straightforward and seek to ensure we run a professional, profitable
and ethical company, building relationships with customers, suppliers and investors, driving
business at the hotels' and developing the business as a whole.
In summary, we aim to:

In Sun And Shine hotel properties, furnished and equipped to the top of the INDIA 3
Star classification standards, and maintain them at this level.
Build relationships with investors, secure hotel management contracts and successfully
manage the hotel investments, underpinning asset values.
Further reinforce our position in the market place as a recognised and trusted Hotel
Management Company.
Achieve levels of profit sufficient to provide for reinvestment and suitable returns to
shareholders and investors.
Within each hotel operation, provide complete satisfaction to clientele in terms of
facilities and service standards, food and beverage and related products, at a fair price.
Manage hotels by human resource policies which encourage and reward individual and
unified effort and achievement, provide training and personal development opportunities
and create a working environment in which staff can feel a real sence of job involve
Market the hotels through recognised and trusted Brands (if appropriate), selected
agencies and direct marketing initiatives from the hotels, to high standards of ethics and
taste.
Adopt best commercial practice and ethical standards in dealing with clientele, suppliers
of goods and services and other contacts.
Seek to comply with all statutory legislation and other external relevant authorities.
Define and keep under review Company policy, allowing flexibility for local
requirements.

In order to do this we need to understand your business, your goals and objectives and the scope
and opportunity of the hotel or hotels you wish us to manage or advise on. We will tailor our
services to your needs to ensure the best fit for your businesses. A partnership is a meeting of
minds, and this is the very ethos of a service driven company like Compass Hotels.

- FUNCTIONAL AREAS:
There are two approaches to classify departments in typical hotels:
1. Revenue Generating versus Cost Centers: The first approach is trying to differentiate
between departments revenue-wise. In fact, this approach entitles that if a department
generates revenue to the hotel (ex. Rooms Division Department, F&B Department), it is
called a revenue generator. On the other hands, if a department incurs costs without
directly contributing to hotel profitability, it is called a cost or support center (ex.
Accounting Department, Maintenance and Engineering Department).
2. Front of the House versus Back of House: This approach classifies departments according to
department staff's frequency of communication with guests. If communication between
staff and guest is frequent (ex. Front Office Department), then the department is said to be
a front of the house department. On the other hand, if the communication between
department staff and guests in non-existent or on occasions, then the department is said to
be back of the house department.

DIFFERENT DEPARTMENTS:
1. Rooms Division: This very department provides the services guests expect during their stay
in the Hotel. The Rooms Division Department is typically composed of five different
departments:
a) Front Office
b) Reservation
c) Housekeeping
d) Uniformed Services
e) Telephone
The different departments disintegrating the Rooms Division Department, along with their
related main responsibilities:

a) Front Office:
Sell guestrooms; register guests and design guestrooms
Coordinate guest services
Provide information
Maintain accurate room statistics, and room key inventories
Maintain guest account statements and complete proper financial settlements

b) Reservation:
Receive and process reservation requests for future overnight accommodations.
With technology development, the Reservation Department can, on real time, access the
number and types of rooms available, various room rates, and furnishings, along with the
various facilities existing in the hotel
There should be close relation-ships with Sales and Marketing Division concerning Large
Group Reservations

c) Housekeeping:
Inspects rooms before they are available for sale
Cleans occupied and vacant rooms
Communicates the status of guestrooms to the Front Office Department
Cleans and presses the propertys linens, towels, and guest clothing (if equipped to do so,
free of charge or for a pre-determined fee)
Maintains recycled and non-recycled inventory items

d) Uniformed Services:
Bell Attendants: Ensure baggage service between the lobby area and guestrooms
Door Attendants: Ensure baggage service and traffic control at hotel entrance(s)
Valet Parking Attendants: Ensure parking services for guests automobiles
Transportation Personnel: Ensure transportation services for guests from and to the hotel
Concierge: Assists guests by making restaurant reservations, arranging for transportation,
and getting tickets for theater, sporting, or any other special events

5. Telephone Department:
Answers and distributes calls to the appropriate extensions, whether guest, employee, or
management extensions
Places wake-up calls
Monitors automated systems
Coordinates emergency communications

 Protects Guest Privacy

2. Food & Beverage Department:

According to U.S. Lodging 1995 statistics, F&B Department constitutes the second largest
revenue generator of a typical hotel with an average of 23.1 for Food sales, and 8.6 % for
Beverage sales. In a five-star hotel, Food and Beverage outlets might have the following forms:
Quick Service
Table Service
Specialty Restaurants
Coffee Shops
Bars
Lounges
Clubs
Banquets
Catering Functions Wedding, Birthdays

3. Sales & Marketing Division:

A typical hotel should usually have Sales & Marketing division. However, if the staff size,
volume business, hotel size, expected group arrivals is low enough, the hotel might have
marketing staff placed under the reservation department (i.e. No need for a Sales & Marketing
Division).
A typical Sales & Marketing Division is composed of four different departments:
a)
b)
c)
d)

Sales
Convention Services
Advertising
Public Relations

4. Accounting Division:
The Accounting Division monitors the financial activities of the property. Some of the
activities that are undertaken in the Accounting Division are listed below:
a)
b)
c)
d)
e)
f)
g)
h)
i)

Pays outstanding invoices

Distributes unpaid statements
Collects amounts owed
Processes payroll
Accumulates operating data
Compiles financial reports
Makes bank deposits
Secures cash loans
Performs other control and processing functions

5. Engineering and Maintenance Division:

This very department maintains the property's structure and grounds as well as electrical and
mechanical equipment. Some hotels might have this very division under different names, such
as maintenance division, property operation and maintenance department

6. Security Division:
Security division personnel are usually screened from in-house personnel, security officers or
retired police officers, across certain physical skills, and prior experience.
Some of the functions of the security division are listed below:
a) Patrols the property
b) Monitors supervision equipment
c) Ensures safety and security of guests, visitors, and employees
7. Human Resources Division:
Some of the duties of the human resources division are listed below:
a)
b)
c)
d)
e)

Responsible for external & internal recruitment

Calculates employees' salaries, compensation, and tax withholding
Administrates employees' paperwork, monitors attendance
Maintains good relations with Labor Unions
Ensures employees' safety and working conditions

8. Other Divisions:
All the above mentioned departments and/or divisions should exist in a typical five-star hotel,
however there might be some revenue generators that are specific to certain hotels but not
existing in others. Below is a list of some possible extra or other divisions that might exist in a
hotel:
a) Retail Outlets (i.e.: Shops rented to outsiders or managed by the hotel)
b) Recreation Facilities (ex: Fitness Center, Tennis Courts, and Cinema Saloons)
c) Conference Centers
d) Nightclubs

What is a Business Plan?

A business plan is any plan that works for a business to look
ahead, allocate resources, focus on key points, and prepare for
problems and opportunities. Business existed long before
computers, spreadsheets, and detailed projections. So did
business plans.
Unfortunately, people think of business plans first for starting a
new business or applying for business loans. But they are also
vital for running a business, whether or not the business needs
new loans or new investments. Businesses need plans to
optimize growth and development according to priorities.