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JESUS MARIA VILLALOBOS

123 Kendall 456 St. Apt. 001, Miami, Florida 33023 | Cel: 3051234567 | jveyes@gmail.com

Career Overview
I wish to give my knowledge gained through my years of study and work experience, in order to be one of the pillars
of this company, which I believe that with my help will continue to will grow more every day.
The fields of application in which I perform best so far are customer service, networking, telecommunications, enduser support, programming and management applications in general, one more thing that I have is a great common
sense to solve problems.

Qualifications
Structured Query Language (SQL) skills
Technical Help Desk experience
HTML/PHP skills
HFC, ADSL, RAS experience

Computer and Software Maintenance experience


Intermediate Linux skills
Programming and Design skills
Proficiency in TCP/IP protocols

Technical Skills
Skills

Experience

Total Years

Last Used

Microsoft Family

System Administration

15

2015

Word / Excel

Office

15

2015

HTML / PHP / MySQL / CSS / Joomla /


PHP / VB / Shell

Multi-lingual Web Development

10
5

2015
2015

Windows 2008 / Apache / MySQL / VPS

Servers

2015

Active Directory TCP/IP / WiFi / VPN

Networking

2015

Windows / Linux

System Administration

2015

Windows Group Policy

Network Security

2015

Accomplishments
Programing (2005)
Responsible for the completing a project for the 2005 South American Military Pentathlon that calculated
places upon time results, all this through the integration of PHP and MySQL.
Helpdesk (2007)
Part of the team that offer support for the 3000 end user of Bancolombia (Colombia), for the domain migration
and also for all applications that merged.
Strategy and Planning (2010)
Developed the Intranet site under Microsoft Sharepoint 2010, all these for the security policies and standards
for sharing documents between users at Seaboard Colombia.
Technical Training (2010)
Trained and supervised new employees (23 users in total), for the period of 2 weeks each, this over my 5 years
working at Seaboard Colombia, the areas in which I trained them where I-Series client (AS400), Customs
Office of Colombia, Inventory software (DST), stow positions (BaRoTi), Containers and Vessel operations.
Application Design (2011)
Used object oriented programing to design a way to control and improve time taking task for Input and Output
of empty containers for Seaboard Colombia, decreasing time for this task in 40%.
Application Design (2014)
Used object oriented programing to design a way to container seals in order to increase security control
procedures for container handling at Seaboard Colombia.

Work Experience
Computer Local Manager
Seaboard de Colombia S.A.
Cartagena, Coordinated Systems
Part of the MIS group for Colombia, end user support in the computer's area (24 local users and 17 remote users),
manager of DST project in Colombia (accounting applications), administrator of SharePoint 2003, migrated to 2010
later, manager of the local network, this includes 2 wireless link radio, access points, handhelds and more, at the same
time I was in charge of training new users.
Assistant for Computers Applications
02/2009 to 05/2010
ENVIA Colvanes
Cartagena, Bolivar
Manager of corporate server (Windows 2003), local administrator of the database (SQL Server), administrator of the
local network (Wireless Switch - 28 PCs) manager of the anti-virus console SAV (Symantec 10), local administrator of
the wireless IP telephony, at the same time responsible for providing customer support and training for the
company's applications.
Helpdesk Analyst
10/2008 to 06/2009
Grupo Bancolombia
Medellin, Antioquia
End user support for Bancolombia at the Administrative Building, over 3000 users in total, parallel to this I had to qualify
the procedures performed by technical agents at levels I and II.
UNE National Line HelpDesk Agent
01/2007 to 09/2008
UNE Telecommunications (Colombia)
Medellin, Antioquia
Responsible for end-user support via telephone and Internet chat, for the technology of HFC, DSL, WiMax and RAS, all
of for a national ISP, additional to this, I had to do cross sales for all the products they offered.
Computer Assistant
03/2005 to 12/2005
Escuela Naval de Cadetes Almirante Padilla (Colombia)
Cartagena, Bolivar
Responsible for completing a software project that calculates data and results for the 2005 South American Military
Pentathlon, through the integration of PHP and MySQL.
Assistant for Systematic Scrutiny Department
01/2001 to 12/2002
Inverapuestas LTDA (Colombia)
Cartagena, Bolivar
End user support in the area of systematic searches for the winning numbers of the local lottery, at the same time
responsible for assisting the head of computer programming on all his needs, additional to that, I used to do
maintenance and teach end users how to use NURIT RF machines for the sale of online Lotto.

Education and Training


Post-graduate master's degree: Logistics Specialist of Foreign Trade
San Buenaventura University

2014
Cartagena, Bolivar, Colombia

Bachelor's degree: Computer Engineer


San Buenaventura University

2010
Cartagena, Bolivar, Colombia

Training Course - 80 Hours: CRM for Helpdesk Agents


UNE Telecommunications

2008
Medellin, Antioquia, Colombia

Training Course - 40 Hours: Intermediate PHP


IP SOFTWARE

2005
Cartagena, Bolivar, Colombia

Training Course - 60 Hours: Intermediate Linux


ACTUALIZATE

2003
Cartagena, Bolivar, Colombia

Training Course - 40 Hours: Telecommunications and Network


UNITEP

2001
Cartagena, Bolivar, Colombia

Training Course - 60 Hours: Computer Maintenance


UNITEP

2000
Cartagena, Bolivar, Colombia

High School Diploma: HS Graduate


Coral Gables Senior high School

1998
Miami, Florida, USA

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