Managing Change

Course Overview:
This Course will help participants understand the dynamics of change in their own
organizations, whatever form it takes. It identifies and reviews each step required for
planning a change effort, and introduces key tools and approaches for implementing a
successful change Course. Participants will master a step-by-step approach for diagnosing,
planning, and implementing a change Course in their own organizations, and learn how to
participate more effectively in existing change initiatives. They will also gain indispensable
hands-on experience through powerful simulations, exercises, and practice sessions.
Course Objectives:

Build on your current change management skills

Identify elements of a system that need to be changed

Understand resistance to change, and master proven ways to handle it

Learn a systematic framework for driving change and managing change-related

issues, and use it to improve productivity, satisfaction, and professional
development

Course Outlines:
Introduction and Course Overview
What is Change?
The Change Cycle
The Human Reaction to Change
The Pace of Change
The Pyramid Response to Change
A Four Room Apartment
Dealing with Resistance
Adapting to Change
Strategies for Dealing with Change
Managing Anger
Managing Stress
Course Wrap-Up

4-Managing Difference
Course Overview:
Managing differences constructively enables the organization to minimize workplace
disruptions and channel all its energies into productive efforts. Since the demographics of
the workforce have changed so dramatically, employees at all levels are challenged by
differences far more often: differences in style, perspective, thoughts, approaches,
experiences, opinions, habits, language, and culture. Employees require deeper insight and
more effective techniques for managing these differences, maintaining positive
relationships, reaching agreement, and working together towards common goals.
Course Objectives:

Explore potential areas of conflict

Learn and apply nine conflict resolution approaches

Develop a systematic process for dealing constructively with disagreement

Course Outlines:

Understand the key sources of workplace conflict.

Managing Differences Inventory used to identify participants personal styles of
handling conflict.
managing differences, and master nine proven approaches to diffusing or resolving
conflicts.
practice using all nine approaches, determine which will be most useful in the
workplaces
Learn how to choose the right techniques for each situation
Participants will use actual examples ,exercises and simulations to try out their new
skills and learn how to apply them in the conflicts they actually face on a day-to-day
basis.

5-Managing Stress Effectively

Course Overview:
Even the best organizations are highly stressful: individuals must cope with unprecedented
amounts of information, intense pressure to succeed, and extensive responsibility for their
colleagues, subordinates, suppliers, and customers. Organizations that dont help their
workers manage stress encounter workforce burnout which translates directly to
higher turnover, lower morale, higher workers compensation claims, workflow disruption,
inefficiency, and ineffectiveness. Simply stated, if you want to build a highly-productive,
high-performance organization, you must give individuals the insights and tools they need
to handle stress.
Course Objectives:
Understand stress and its impact.
Learn tactics for successful time management.
Know how to prioritize and determine what is really important.
Understand the techniques for interacting with difficult people.
Employ physical and mental techniques for coping with stress.
Create reachable goals.
Course Outlines:

Understanding Stress. What are the requirements for effective stress management
People Differences: How is stress affecting you and how are you coping
Recognizing the relationship between thoughts, feelings, and behaviors
Stopping yourself
Focus, goal-setting, and coaching for results
Relationship between stress and health
Managing stress with managing your time
Learning to be organized
Relaxation skills, training and practice
Understanding the relation between food and stress

Diet and the stress response

Course Wrap-Up - Questions and Final Discussion

6- Innovation at work
Course Overview:
In an era of non-stop change, the ability to innovate is a powerful driver of business
success. Creative thinking skills are crucial to effective problem solving, product
development, marketing, optimizing the deployment of resources and people, and many
other aspects of competitiveness. Creativity and innovation can even improve employee
morale by promoting pride in workmanship, offering greater personal incentives to try
harder, and providing a stronger sense of accomplishment. In short, by stimulating
creativity and promoting employee innovation, organizations harness an invaluable
resource.
Course Objectives:

Describe the process of innovation at your company

Master four powerful ways to innovate in business problem-solving

Explain why innovation is critical to the future success of your company

Course Outlines:

Define innovation

Explore the participant own potential to innovate

Recognize roadblocks to innovation, generally and within your organization.

Identify how well your organization innovates

How innovation differs from creativity.

How innovation and creativity work together.

Understanding the creative process in individuals and teams.

Encouraging creativity for continuous improvement.

Identify Roadblocks to innovation.

Proven strategies for overcoming roadblocks

The crucial concept of paradigms and practical tools to boost creativity including
mind-mapping