Broadband Error Codes

If you are customer of broadband and using Bridge mode (or dialer mode) connection, you must have
experienced these or at least some of these errors at least once in your system and then you keep
scratching your head that what the hell went wrong when you were doing every thing accordingly. Stop
scratching your head, because I am providing the solutions for those errors.
Though it is a very vast topic but I will touch all the frequent coming error codes. I will take the
error codes not according to ascending/ descending order, but according to frequency of error occurrence.

ERROR 678: "The remote computer did not respond"

It is most common broadband error code and I am sure most of you have faced this error once in your
system.
Reason:

1. Wrong connection at broadband CPE.

2. LAN card of PC may be disabled.
3. PC Ethernet (LAN card) port fault/ Driver corrupt.
4. Line problem between your end and POP of Internet Service Provide
(ISP).

5. Modem fault/ Modem Configuration Fault.

6. Voice and Data Splitter at your end may be faulty.
7. Spy

ware is
the connection.

running

on

the

computer

and

is

interfering

with

8. Third-party firewall software is blocking the connection.

9. Server down or due to higher network element faults at ISP.
Solution:
Please follow instruction step-by-step to solve this error:
1.

Check whether ADSL/ DSL/ Link light of your modem is stable glowing or not. If it is Stable, then take
a ping test from your PC to modem.
Procedure for PING Test:

start-> run,
then type ping 192.168.1.1 t and press enter.
If reply is ok, then check the modem configuration. If reply is not ok (i.e. Destination host unreachable or
request time out), then LAN card/ Ethernet Driver or modem is faulty. So, better you check your modem
in another PC or laptop for modem verification.
2.

If ADSL/ DSL/ Link light of your modem is not stable means either blinking or off. First of all check
your CPE (i.e. Modem, Splitters, Phone Jack etc.) Physical
connection, whether all are connected perfectly. If all is ok, then surpass the Splitter box and directly
terminate the line cable to your modem, it should work if your splitter is faulty. Still your Link light is not
stable then you should lodge a complain to BSNL office or through online complain Portal.

ERROR 769: The specified destination is not reachable

Reason:
Due to LAN port disabled.
Solution:
Enable the LAN port (or Local Area Connection).
Procedure:
Start->setting->control panel->network connection->right click on local area connection->enable.

ERROR 691: Access was denied because the user name and/or password was invalid on the
domain

Reason:
1.

Incorrect User name or password, or Spelling error.

2.

Due to forget of changed password.

3.

Due to wrong port binding by ISP.

4.

Due to authentication problem in AAA server of ISP.

Solution:

1.

Check spelling of User name & password.

2.

Verify Caps Lock Key.

3.

Ask to BSNL office for password reset.

ERROR 676: The phone line is busy

Reason:
Due to Modem Configuration problem.
Solution:
Reconfigure the modem with correct value of VPI/ VCI.

ERROR: 619- The remote computer did not respond and port was closed

Reason:
1.

It occurs when another application / process requires the same port as being used by the broadband /
internet modem. In particular, fax software is often associated with error 619.

2.

Due to corrupted Modem USB driver (If using).

3.

Due Registry Problem.

4.

You may have installed a router and is causing you some issues with connectivity.
Solution:

1.

Most of the time, when you restart your system it automatically solved.

2.

Fix your System registry problem with registry cleaning software.

3.

Uninstall and reinstall your Broadband modem USB driver.

ERROR 651: Your modem (or other connecting device) has reported an error

This error comes mainly on Windows 7 OS. This problem is due to problem in windows 7 files mainly
with PPPoE driver file raspppoe.sys.
Solution:
1.

Replace the raspppoe.sys in Windows/System32/Drivers directory. (High Risk!): The RAS PPPoE driver
file raspppoe.sys found under c:\windows \system32\drivers folder seems to be the root cause of the
problem. Fortunately, we can workaround the problem simply by renaming the original raspppoe.sys file

to something like raspppoe_orig.sys copying a working file from a Windows Vista system. If you do
not have access to a Windows Vista system. You may download raspppoe.sys file (unzip) from
http://www.windowsreference.com/wp-content/uploads/2009/05/raspppoe.zip
2.

Windows System Restore in back date may solve the problems.

3.

Uninstall Microsoft Virtual PC 2007, the problem seems to be fixed.

4.

Disable IPv6 for your connection source.

5.

Reinstall LAN/NIC drivers.

6.

Last but most easy solution is to change the modem configuration from Bridge to
PPPoE (This procedure I will explain in Modem Configuration Topic).

Error 815: Error connecting broadband connection WAN Miniport (PPPOE)

Reason:
This error comes especially on Windows Vista System and as per my practical experience it is due to
LAN driver problem or IP related issues. One more reason may be registry Problem.
Solution:
1.

Login with your admin account and verify IP add.

2.

Uninstall and reinstall your LAN drive.

3.

Fix your System registry problem with registry cleaning software.

Error - 630-633: Port Is Invalid or Busy / The Modem Is Not Installed or Configured for...

These types of error come basically due to Computer LAN Card problem. So, better you check your card.
Some times when you restart your system it automatically solved.

Error 718: Timed out waiting for a valid response from the remote PPP Peer

Reason:

1. A problem with the server at the BSNL (This problem occurs if loading is high on the
system and number of customers exceeds the traffic handling capacity of system).
2. The wrong username and or password were entered.

3. The modem may need initialization string to stabilize its operation.

Solution:
1.

Reboot the modem.

2.

Make sure the correct username and or password have been entered.

3.

Make a complaint to BSNL regarding this.

Broadband Line connecting error codes 619, 629, 631, 633, 645, 650, 651, 678,
680, 691, 718, 721 in frequent.

Broadband Error Code 619

Error Code - 619 - The Port is disconnected
Error 619 often occurs when another application / process requires the same port as being used
by the broadband / internet modem. In particular, fax software is often associated with error 619.
Should you encounter error 619 whilst using fax software - disable the fax software and reboot.
The quick / common fix for Error 619 is to shut down / reboot, thus forcing the offending port to
close.
To fix error 619, try the following steps
Restart / reboot PC. Wait until all applications have loaded before reconnecting.
Check all modem, phone cables and filters.

If error 619 persists - uninstall and reinstall your Broadband modem. Sometimes, error
619 can be caused where old ISP modem software is conflicting with newer modem
software, therefore, ensure that any old software is removed and retest the connection.

Broadband Error Code 629

Error Code - 629 - The port was disconnected by the remote machine
Error 629 generally means that the remote computer (ISP) is closing / disconnecting the
port. This might be due to incorrect connection settings such as incorrect username and /
or password. Having checked these settings, if error 629 persists, it would be wise to
check ISP server status for any server outages or other ISP related problems.
Having checked connection settings, ISP server status - the next step would be to check
all modem connections, cables and broadband filters - followed by a PC and modem
reboot. If Error 629 has still not cleared, you may wish to revert to either local or ISP
technical support.
One such listing details the causes of Error 629 as follows
The modem driver is corrupt
The DUN connection is dialling an invalid access number

The modem is not attempting a compatible connection Authentication failure (invalid

username or password) Invalid or corrupt DUN connection settings

Possible
solution
for
Error
629
Restart your computer and wait until all applications have completely loaded before trying to
reconnect. Recreate the Dial Up Connection. If your problem has still not been resolved uninstall
and reinstall your Broadband modem.

Broadband Error Code 631

Error Code 631 The port was disconnected by the user
With error 631, the user disconnected themselves - there is usually no fix required - just connect
again. Error 631 is usually a one-off glitch, caused when connection is interrupted by the user or
another program on the PC.
Possible solution for Error 631
Error 631 is usually a one-off error which happens when the connection is interrupted by
the user or another program on the PC. In order to resolve Error 631, all that is usually
required is a restart and to wait until all applications have completely loaded before trying
to reconnect. Recreate the connection and usually - no more error 631.
In some circumstances, Error 631 can be caused by incorrect connection settings or by
using the wrong modem or modem software. If a simple restart does not fix your error
631, check that the modem is correctly installed and connected, whilst ensuring that any
old modem software has been uninstalled. If error 631 persists, technical support might
be required or a google for error 631 to see if the forums have anything to offer.

Broadband Error Code 633

Error Code - 633 - The port is already in use or is not configured for Remote Access
Possible solution for error 633
Error 633 is similar to Error 619 error and is often caused by other applications
attempting to use the broadband modem, incorrect connection settings and sometimes a
corrupt modem driver.
Error 633 can usually be resolved with a PC restart. This works 50% of the time. Failing
this, error 633 might require best the user to disable any Firewall Software. Try to
connect again. Recreate the connection and finally, try uninstalling and reinstalling the
Modem.

Broadband Error Code 645

Error Code - 645 - Internal authentication error
Possible solution for error 645
This problem tends to occur with users of Windows 98 or Windows ME and can often be
resolved via the following steps
Recreate the Connection.
Windows 95/98 - This error can occur if the Require encrypted password option is
enabled on the Server Types tab in the connection's properties, or an incorrect user name
or password have been entered. (See Error Message "Error 645" Using Dial-Up
Networking).

All versions of Windows - This error can occur if you are attempting to connect to a
Windows 2000 domain that has had a RRAS (Routing and Remote Access Services)
server log on without administrative privileges.

Broadband Error Code 650

Error Code 650 - The Remote Access server is not responding
It can occur if the ISP server modem/equipment is not set up properly.
Possible solution for error 650
The most likely reason for one of the above errors is a Network Problem, Consider the
following steps
After receiving this error wait 15 minutes and then restart your computer. Once it has
restarted wait until all applications have completely loaded before trying to reconnect.
If you receive the same error, check with your service provider for Network Outages. You
may need to be patient.

If there are no network outages, the problem may originate from your computer. In this
case recreate your connection and if this fails to resolve the problem, uninstall and
reinstall your Broadband modem.

Broadband Error Code 651

Error Code 651 - Your modem (or other connecting device) has reported an error
Possible solution / fix for error 651
Error 651 usually points to a driver error or modem hardware failure.
To resolve Error 651, first ensure that the modem is correctly connected to the PC and
telephone line, with all points covered with broadband filters.

Ensure that full connectivity is indicated on the modem.

Having checked these things and restart. If this does not resolve the error 651, go through
an uninstall and reinstall of the modem software. Thereafter, if Error 651 persists, it's
possible that the modem is faulty.

If the modem is the USB variety, try connecting to a different USB port on the PC or
another PC entirely to confirm that it is not a problem with USB port. If Error 651 still
persists, technical support is indicated.

Broadband Error Code 678

Error code 678 - There is no answer
Error 678 is usually associated with Windows XP and can normally be resolved by restarting and
waiting until all applications have completely loaded before trying to reconnect.
Although ADSL modems do not dial to connect to the internet, error 678 - no answer - can still
occur and sometimes results because there is an invalid number entered for the computer to dial.

The following steps are often indicated to fix Error 678

Click on the Start Menu and then select Run.
In the box which appears type the word command in order to open the command prompt
and then click OK.

In the black command prompt window, type netsh interface ip reset log.txt and click on
Enter on your keyboard, then type exit into the command prompt and then click on Enter
on your keyboard.

Now restart your computer and reconnect to the Internet.

Broadband Error Code 680

Error code - 680 - No dial tone
Error 680 usually means there is a problem receiving the Broadband signal at your modem and it
has
a
great
many
potential
causes.
The best way to resolve Error 680 is to work logically to rule out each potential cause.
The first consideration is to know if the broadband connection is actually live. Installing
modem and modem software can result in Error 680 if the 'go-live' date has yet to be
reached.
The next 'fault find' is to ensure that the modem is connected to the telephone master
socket, whilst ensuring that all extension cables, phone splitters and all other devices
have been removed.

Disconnect faxes, alarms and Sky TV (if connected) and once removed, attempt a
broadband connection direct via the telephone master socket (ensuring that a broadband
microfilter is being used. If Error 680 persists, try using a replacement microfilter
(sometimes a cause of error 680).

The next thing to consider with Error 680 is electrical interference from cordless / digital
phones and any other potential sources of electrical energy. Having ruled out all of these
potential causes, one remaining consideration would be to update the modem drivers,
which in most cases can be obtained from the manufacturers website.

If after these steps, Error 680 persists, technical support would be the next course of
action.

Broadband Error Code 691

Error code 691 - Access denied because username and/or password is invalid on the domain
With all Windows versions - Error 691 can occur if you use a bad username or password.
Remember in most instances the password is case-sensitive - you will not see the
password, so if CAPS LOCK is not the way you expect it, you may have a problem with
upper/lower-case.

It may also occur if there is a problem with your service provider's access equipment, or
on a 'bad' connection where the modem is retraining. Can also occur with incorrect
Connectoid settings.

If you get error 691 with a new account - you may not be using the correct username
and/or password. Verify with your provider exactly what you need for your username and
password.

Broadband Error Code 718

Error code - 718 - PPP timeout
Indicates a PPP conversation was started, but was terminated because the remote server
did not respond within an appropriate time. This can be caused by poor line quality or a
problem with the server (ISP). This error can occur
when your modem has connected to the ISP and has sent username and password, but
there is no response from the server. Sometimes, re-dialing will be successful.

Error 718 can also occur if your ISP account has expired, or if the username or password
you are using is invalid. Error

718 can occur if you have LCP extensions enabled in the TCP/IP Properties of the
connectoid and your ISP does not support LCP extensions.

Error 718 may also occur if you have one or more network cards in your machine, and
the cards do not have TCP/IP protocol enabled, or if the TCP/IP settings are incorrect.
(Go to Networking in Control Panel to examine the properties of your network adapters;
or, if you are not using the network card(s), disable them in Control Panel->System>Hardware.)

Broadband Error Code 721

Error Code 721- Remote PPP peer is not responding
Make sure your line is working by testing for a dial tone on your phone. Unplug, reboot and plug
in again to ensure the driver has loaded. If there's still no joy, don't discount the possibility of a
faulty modem.
More about Error 721
Error 721 generally means that there is a problem with the remote PPP - the PPP server
resides with the Internet / broadband provider and is the computer at 'the other end of the
line' that establishes connections to the Internet. The majority of Error 721 messages are
caused by a 'problem' with the Internet service provider. Most Internet service providers
have a number that can be called to check their service status. With Error 721 problems, it
is therefore worth checking the ISP's service status before checking other possible causes.
Another possible cause of Error 721 messages can be displaced modem connections, adsl
cables and / or broadband filters. If an Error 721 message has not been caused by the ISP,
it would be prudent to check all such connections. Common advice is then to shut down
both modem and PC and to wait 5-10 minutes before restarting them. Wait until all PC
application have fully loaded before attempting to reconnect to the Internet.

Where there are no ISP service issues and all modems, filters, cables are correctly
connected - another possible Error 721 fix would be to check all associated PC settings
and to update / uninstall modem drivers, reboot and reinstall them again and whilst doing
so - take care not to connect the modem until prompted to do so by the setup program.

Where no fix is found for Error 721, if time allows - wait 24 hours and try again or seek
either local or ISP technical support.

All the major error codes in Broadband Services which we have discussed as above regarding
DSL/ADSL Broadband Modem(CPE) line connecting has to be rectified mostly with the above
solutions specified as above, even after it is not rectified, technical assistant should be attended
to solve the problem.
Most Frequently Occurred Broadband Error Codes
Broadband Error code 619 - The port is disconnected
Broadband Error code 629 - The port was disconnected by the remote machine
Broadband Error code 631 - The port was disconnected by the user
Broadband Error code 633 - The port is already in use or is not configured for
Remote Access
Broadband Error code 645 - Internal authentication Error
Broadband Error code 650 - The Remote Access server is not responding - It occurs,
if the ISP server modem/equipment is not set up properly.
Broadband Error code 651 - Your modem (or other connecting device) has reported
an Error
Broadband Error code 678 - There is no answer
Broadband Error code 680 - No dial tone
Broadband Error code 691 - Access denied because username and/or password is
invalid on the domain
Broadband Error code 721 - Remote PPPoE peer is not responding
Broadband Error code 718 - PPP timeout
Total / Other Broadband Error Codes
Broadband Error code 600 - An operation is pending.
Broadband Error code 601 - The port handle is invalid.
Broadband Error code 602 - The port is already open.
Broadband Error code 603 - Caller's buffer is too small.
Broadband Error code 604 - Wrong information specified.
Broadband Error code 605 - Cannot set port information.
Broadband Error code 606 - The port is not connected.
Broadband Error code 607 - The event is invalid.
Broadband Error code 608 - The device does not exist.
Broadband Error code 609 - The device type does not exist.
Broadband Error code 610 - The buffer is invalid.
Broadband Error code 611 - The route is not available.
612 - The route is not allocated.
613 - Invalid compression specified.

614 - Out of buffers.

615 - The port was not found.
616 - An asynchronous request is pending.
617 - The port or device is already disconnecting.
618 - The port is not open.
619 - The port is disconnected.
620 - There are no endpoints.
621 - Cannot open the phone book file.
622 - Cannot load the phone book file.
623 - Cannot find the phone book entry.
624 - Cannot write the phone book file.
625 - Invalid information found in the phone book.
626 - Cannot load a string.
627 - Cannot find key.
628 - The port was disconnected.
629 - The port was disconnected by the remote machine.
630 - The port was disconnected due to hardware failure.
631 - The port was disconnected by the user.
632 - The structure size is incorrect.
633 - The port is already in use or is not configured for Remote Access dialout.
634 - Cannot register your computer on the remote network.
635 - Unknown Error.
636 - The wrong device is attached to the port.
637 - The string could not be converted.
638 - The request has timed out.
639 - No Asynchronous net available.
640 - A NetBIOS Error has occurred.
641 - The server cannot allocate NetBIOS resources needed to support the client.
642 - One of your NetBIOS names is already registered on the remote network.
643 - A network adapter at the server failed.
644 - You will not receive network message popups.
645 - Internal authentication Error.
646 - The account is not permitted to log on at this time of day.
647 - The account is disabled.
648 - The password has expired.
649 - The account does not have Remote Access permission.
650 - The Remote Access server is not responding.
651 - Your modem (or other connecting device) has reported an Error.
652 - Unrecognized response from the device.
653 - A macro required by the device was not found in the device .INF file section.
654 - A command or response in the device .INF file section refers to an undefined
macro
655 - The macro was not found in the device .INF file section.
656 - The macro in the device .INF file section contains an undefined macro

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The device .INF file could not be opened.

The device name in the device .INF or media .INI file is too long.
The media .INI file refers to an unknown device name.
The device .INF file contains no responses for the command.
The device .INF file is missing a command.
Attempted to set a macro not listed in device .INF file section.
The media .INI file refers to an unknown device type.
Cannot allocate memory.
The port is not configured for Remote Access.
Your modem (or other connecting device) is not functioning.
Cannot read the media .INI file.
The connection dropped.
The usage parameter in the media .INI file is invalid.
Cannot read the section name from the media .INI file.
Cannot read the device type from the media .INI file.
Cannot read the device name from the media .INI file.
Cannot read the usage from the media .INI file.
Cannot read the maximum connection BPS rate from the media .INI file.
Cannot read the maximum carrier BPS rate from the media .INI file.
The line is busy.
A person answered instead of a modem.
There is no answer.
Cannot detect carrier.
There is no dial tone.
General Error reported by device.
ERROR WRITING SECTIONNAME
ERROR WRITING DEVICETYPE
ERROR WRITING DEVICENAME
ERROR WRITING MAXCONNECTBPS
ERROR WRITING MAXCARRIERBPS
ERROR WRITING USAGE
ERROR WRITING DEFAULTOFF
ERROR READING DEFAULTOFF
ERROR EMPTY INI FILE
Access denied because username and/or password is invalid on the domain.
Hardware failure in port or attached device.
ERROR NOT BINARY MACRO
ERROR DCB NOT FOUND
ERROR STATE MACHINES NOT STARTED
ERROR STATE MACHINES ALREADY STARTED
ERROR PARTIAL RESPONSE LOOPING
A response keyname in the device .INF file is not in the expected format.
The device response caused buffer overflow.
The expanded command in the device .INF file is too long.

701 - The device moved to a BPS rate not supported by the COM driver.
702 - Device response received when none expected.
703 - ERROR INTERACTIVE MODE
704 - ERROR BAD CALLBACK NUMBER
705 - ERROR INVALID AUTH STATE
706 - ERROR WRITING INITBPS
707 - X.25 diagnostic indication.
708 - The account has expired.
709 - Error changing password on domain.
710 - Serial overrun Errors were detected while communicating with your modem.
711 - RasMan initialization failure. Check the event log.
712 - Biplex port is initializing. Wait a few seconds and redial.
713 - No active ISDN lines are available.
714 - Not enough ISDN channels are available to make the call.
715 - Too many Errors occurred because of poor phone line quality.
716 - The Remote Access IP configuration is unusable.
717 - No IP addresses are available in the static pool of Remote Access IP addresses.
718 - PPP timeout.
719 - PPP terminated by remote machine.
720 - No PPP control protocols configured.
721 - Remote PPP peer is not responding.
722 - The PPP packet is invalid.
723 - The phone number, including prefix and suffix, is too long.
724 - The IPX protocol cannot dial-out on the port because the computer is an IPX
router.
725 - The IPX protocol cannot dial-in on the port because the IPX router is not
installed..
726 - The IPX protocol cannot be used for dial-out on more than one port at a time.
727 - Cannot access TCPCFG.DLL.
728 - Cannot find an IP adapter bound to Remote Access.
729 - SLIP cannot be used unless the IP protocol is installed.
730 - Computer registration is not complete.
731 - The protocol is not configured.
732 - The PPP negotiation is not converging.
733 - The PPP control protocol for this network protocol is not available on the
server.
734 - The PPP link control protocol terminated..
735 - The requested address was rejected by the server..
736 - The remote computer terminated the control protocol.
Broadband Error code 737 - Loopback detected..
Broadband Error code 738 - The server did not assign an address.
Broadband Error code 739 - The remote server cannot use the Windows NT
encrypted password.
Broadband Error code 740 - The TAPI devices configured for Remote Access failed

to initialize or were not installed correctly.

Broadband Error code 741 - The local computer does not support encryption.
Broadband Error code 742 - The remote server does not support encryption.
Broadband Error code 743 - The remote server requires encryption.
Broadband Error code 744 - Cannot use the IPX net number assigned by the
remote server. Check the event log.
Broadband Error code 752 - A syntax Error was encountered while processing a
script.

1) Possible solution / fix for error 619

Broadband error 619 The port is disconnected
Possible solution for error 619: Restart your computer and wait until all applications have
completely loaded before
trying to reconnect. Check your modem and phone cables are connected securely. If your
problem has still not been
resolved uninstall and reinstall your Broadband modem.
Error 619: The port is disconnected Error 619 often occurs when another application / process
requires the same port as
being used by the broadband / internet modem. In particular, fax software is often associated
with error 619. Should you
encounter error 619 whilst using fax software disable the fax software and reboot. The quick /
common fix for Error 619
is to shut down / reboot, thus forcing the offending port to close.
To fix error 619, try the following steps:
1. Restart / reboot PC. Wait until all applications have loaded before reconnecting.
2. Check all modem, phone cables and filters.
3. If error 619 persists uninstall and reinstall your Broadband modem. Sometimes, error 619
can be caused where old
ISP modem software is conflicting with newer modem software. Therefore, ensure that any old
software is removed and
retest the connection.

2) Possible solution / fix for error 629

Error 629 The port was disconnected by the remote machine
Possible solution for error 629: Restart your computer and wait until all applications have
completely loaded before
trying to reconnect. Recreate the Dial Up Connection. If your problem has still not been resolved
uninstall and reinstall
your Broadband modem.
Error 629 further information
Error 629 generally means that the remote computer (ISP) is closing / disconnecting the port.
This might be due to
incorrect connection settings such as incorrect username and / or password. Having checked
these settings, if error 629

persists, it would be wise to check ISP server status for any server outages or other ISP related
problems.
Having checked connection settings, ISP server status the next step would be to check all
modem connections, cables
and broadband filters followed by a PC and modem reboot. If Error 629 has still not cleared,
you may wish to revert to
either local or ISP technical supportor google error 629 to see what the forums have to offer.
One such listing details the causes of Error 629 as follows:
The modem driver is corrupt
The DUN connection is dialling an invalid access number
The modem is not attempting a compatible connection
Authentication failure (invalid username or password)
Invalid or corrupt DUN connection settings
And if you have anything further to offer regarding Error 629 please do not hesitate to get in
touch.

3) Broadband error code 631

Error 631 The port was disconnected by the user
With error 631, the user disconnected themselves there is usually no fix required just connect
again. Error 631 is
usually a one-off glitch, caused when connection is interrupted by the user or another program on
the PC.
Possible solution / fix for error 631
Possible solution for error 631
Error 631 is usually a one-off error which happens when the connection is interrupted by the user
or another program on
the PC. In order to resolve Error 631, all that is usually required is a restart and to wait until all
applications have
completely loaded before trying to reconnect. Recreate the connection and usually no more
error 631.
In some circumstances, Error 631 can be caused by incorrect connection settings or by using the
wrong modem or
modem software. If a simple restart does not fix your error 631, check that the modem is
correctly installed and
connected, whilst ensuring that any old modem software has been uninstalled. If error 631
persists, technical support
might be required or a google for error 631 to see if the forums have anything to offer.

4)Broadband error code 633

Error 633 The port is already in use or is not configured for Remote Access
Possible solution / fix for error 633
Possible solution for error 633
Error 633 The port is already in use or is not configured for Remote Access dialout

Error 633 is similar to Error 619 error and is often caused by other applications attempting to use
the broadband modem,
incorrect connection settings and sometimes a corrupt modem driver.
Error 633 can usually be resolved with a PC restart. This works 50% of the time. Failing this,
error 633 might require best
the user to disable any Firewall Software. Try to connect again. Recreate the connection and
finally, try uninstalling and
reinstalling the Modem.

5) Broadband error code 645

Error 645 Internal authentication error
Possible solution for error 645
This problem tends to occur with users of Windows 98 or Windows ME and can often be
resolved via the following steps:
Recreate the Connection.
Windows 95/98 This error can occur if the Require encrypted password option is enabled
on the Server Types tab in the connections properties, or an incorrect user name or password
have been entered.
All versions of Windows This error can occur if you are
attempting to connect to a Windows 2000 domain that has had a RRAS (Routing and Remote
Access Services) server log
on without administrative privileges

6) Broadband error code 650

Error 650 The Remote Access server is not responding
Error 650 can occur if the ISP server modem/equipment is not set up properly.
Possible solution / fix for error 650
Possible solution for error 650
The most likely reason for one of the above errors is a Network Problem. Consider the following
steps:
. After receiving
this error wait 15 minutes and then restart your computer. Once it has restarted wait until all
applications have
completely loaded before trying to reconnect.
. If you receive the same error, check with your service provider for
Network Outages. You may need to be patient.
If there are no network outages, the problem may originate from your
computer. In this case recreate your connection and if this fails to resolve the problem, uninstall
and reinstall your
Broadband modem.

7) Broadband error code 651

Error 651 Your modem (or other connecting device) has reported an error
Possible solution / fix for error 651
Error 651 Your modem (or other connecting device) has reported an error.
Error 651 usually points to a driver error or modem hardware failure. To resolve Error 651, first
ensure that the modem is
correctly connected to the PC and telephone line, with all points covered with broadband filters.
Ensure that full
connectivity is indicated on the modem. Having checked these things restart. If this does not
resolve the error 651, go
through an uninstall and reinstall of the modem software. Thereafter, if Error 651 persists, its
possible that the modem is
faulty. If the modem is the USB variety, try connecting to a different USB port on the PC or
another PC entirely to confirm
that it is not a problem with USB port. If Error 651 still persists, technical support is indicated.

8) Possible solution / fix for error 678

Broadband error 678 There is no answer
Error 678 is usually associated with Windows XP and can normally be resolved by restarting and
waiting until all
applications have completely loaded before trying to reconnect. Although ADSL modems do not
dial to connect to the
internet, error 678 no answer can still occur and sometimes results because there is an invalid
number entered for the
computer to dial.
The following steps are often indicated to fix Error 678:
Click on the Start Menu and then select Run.
In the box which appears type the word command in order to open the command prompt and
then click OK.
In the black command prompt window, type netsh interface ip reset log.txt and click on Enter on
your keyboard.
Then type exit into the command prompt and then click on Enter on your keyboard.
Now restart your computer and reconnect to the Internet.

9) Possible solution / fix for error 691

Broadband error 691 Access denied because username and/or
password is invalid on the domain
With all Windows versions Error 691 can occur if you use a bad username or password;
remember in most instances the
password is case-sensitive you will not see the password, so if CAPS LOCK is not the way you
expect it, you may have a
problem with upper/lower-case. It may also occur if there is a problem with your service
providers access equipment, or

on a bad connection where the modem is retraining. Can also occur with incorrect Connectoid
settings.
If you get error 691 with a new account you may not be using the correct username and/or
password. Verify with your
provider exactly what you need for your username and password.

10)Possible solution / fix for error 718

Broadband error 718 PPP timeout
Error 718 indicates a PPP conversation was started, but was terminated because the remote
server did not respond within
an appropriate time. This can be caused by poor line quality or a problem with the server (ISP).
This error can occur
when your modem has connected to the ISP and has sent username and password, but there is no
response from the
server. Sometimes, re-dialing will be successful.Error 718 can also occur if your ISP account has
expired, or if the username or password you are using is invalid. Error
718 can occur if you have LCP extensions enabled in the TCP/IP Properties of the connectoid
and your ISP does not
support LCP extensions.
Error 718 may also occur if you have one or more network cards in your machine, and the cards
do not have TCP/IP
protocol enabled, or if the TCP/IP settings are incorrect. (Go to Networking in Control Panel to
examine the properties of
your network adapters; or, if you are not using the network card(s), disable them in Control
Panel->System->Hardware.)

11) Broadband error 721 Remote PPP peer is not responding

Possible solution / fix for error 721
Make sure your line is working by testing for a dial tone on your phone. Unplug, reboot and plug
in again to ensure the
driver has loaded. If theres still no joy, dont discount the possibility of a faulty modem.
More about Error 721
Error 721 generally means that there is a problem with the remote PPP the PPP server resides
with the Internet /
broadband provider and is the computer at the other end of the line that establishes connections
to the Internet. The
majority of Error 721 messages are caused by a problem with the Internet service provider.
Most Internet service
providers have a number that can be called to check their service status. With Error 721
problems, it is therefore worth
checking the ISPs service status before checking other possible causes.
Another possible cause of Error 721 messages can be displaced modem connections, adsl cables
and / or broadband
filters. If an Error 721 message has not been caused by the ISP, it would be prudent to check all

such connections.
Common advice is then to shut down both modem and PC and to wait 5-10 minutes before
restarting them. Wait until all
PC application have fully loaded before attempting to reconnect to the Internet.
Where there are no ISP service issues and all modems, filters, cables are correctly connected
another possible Error 721
fix would be to check all associated PC settings and to update / uninstall modem drivers, reboot
and reinstall them again
and whilst doing so take care not to connect the modem until prompted to do so by the setup
program.
Where no fix is found for Error 721, if time allows wait 24 hours and try again or seek either
local or ISP technical
support. You might also be advised to google for error 721 as there is a wealth of information
available via the various
forums and blogs.
And should you have anything to add or offer regarding error 721, please do not hesitate to
contact us.

12) Possible solution / fix for error 797

Possible solution for error 797
Restart your computer and wait until all applications have completely loaded before trying to
reconnect.
If your problem has still not been resolved uninstall and reinstall your Broadband modem.

13) Broadband error 680 No dial tone

Possible solution / fix for error 680
Error 680 usually means there is a problem receiving the Broadband signal at your modem.
Error 680 (no dial tone) has a great many potential causes. The best way to resolve Error 680 is
to work logically to rule
out each potential cause. The first consideration is to know if the broadband connection is
actually live. Installing modem
and modem software can result in Error 680 if the go-live date has yet to be reached. The next
fault find is to ensure
that the modem is connected to the telephone master socket, whilst ensuring that all extension
cables, phone splitters
and all other devices have been removed. Disconnect faxes, alarms and Sky TV (if connected)
and once removed,
attempt a broadband connection direct via the telephone master socket (ensuring that a
broadband microfilter is being
used. If Error 680 persists, try using a replacement microfilter (sometimes a cause of error 680).
The next thing to
consider with Error 680 is electrical interference from cordless / digital phones and any other
potential sources of
electrical energy. Having ruled out all of these potential causes, one remaining consideration

would be to update the

modem drivers, which in most cases can be obtained from the manufacturers website.
If after these steps, Error 680 persists, technical support would be the next course of action.

OTHER ERROR CODE :

600 An operation is pending.
601 The port handle is invalid.
602 The port is already open.
603 Callers buffer is too small.
604 Wrong information specified.
605 Cannot set port information.
606 The port is not connected.
607 The event is invalid.
608 The device does not exist.
609 The device type does not exist.
610 The buffer is invalid.
611 The route is not available.
612 The route is not allocated.
613 Invalid compression specified.
614 Out of buffers.
615 The port was not found.
616 An asynchronous request is pending.
617 The port or device is already disconnecting.
618 The port is not open.
619 The port is disconnected.
620 There are no endpoints.
621 Cannot open the phone book file.
622 Cannot load the phone book file.
623 Cannot find the phone book entry.
624 Cannot write the phone book file.
625 Invalid information found in the phone book.
626 Cannot load a string.
627 Cannot find key.
628 The port was disconnected.
629 The port was disconnected by the remote machine.
630 The port was disconnected due to hardware failure.
631 The port was disconnected by the user.
632 The structure size is incorrect.
633 The port is already in use or is not configured for Remote Access dialout.
634 Cannot register your computer on the remote network.
635 Unknown error.
636 The wrong device is attached to the port.
637 The string could not be converted.
638 The request has timed out.
639 No asynchronous net available.

640 A NetBIOS error has occurred.

641 The server cannot allocate NetBIOS resources needed to support the client.
642 One of your NetBIOS names is already registered on the remote network.
643 A network adapter at the server failed.
644 You will not receive network message popups.
645 Internal authentication error.
646 The account is not permitted to log on at this time of day.
647 The account is disabled.
648 The password has expired.
649 The account does not have Remote Access permission.
650 The Remote Access server is not responding.
651 Your modem (or other connecting device) has reported an error.
652 Unrecognized response from the device.
653 A macro required by the device was not found in the device .INF file section.
654 A command or response in the device .INF file section refers to an undefined macro
655 The macro was not found in the device .INF file section.
656 The macro in the device .INF file section contains an undefined macro
657 The device .INF file could not be opened.
658 The device name in the device .INF or media .INI file is too long.
659 The media .INI file refers to an unknown device name.
660 The device .INF file contains no responses for the command.
661 The device .INF file is missing a command.
662 Attempted to set a macro not listed in device .INF file section.
663 The media .INI file refers to an unknown device type.
664 Cannot allocate memory.
665 The port is not configured for Remote Access.
666 Your modem (or other connecting device) is not functioning.
667 Cannot read the media .INI file.
668 The connection dropped.
669 The usage parameter in the media .INI file is invalid.
670 Cannot read the section name from the media .INI file.
671 Cannot read the device type from the media .INI file.
672 Cannot read the device name from the media .INI file.
673 Cannot read the usage from the media .INI file.
674 Cannot read the maximum connection BPS rate from the media .INI file.
675 Cannot read the maximum carrier BPS rate from the media .INI file.
676 The line is busy.
677 A person answered instead of a modem.
678 There is no answer.
679 Cannot detect carrier.
680 There is no dial tone.
681 General error reported by device.
682 ERROR WRITING SECTIONNAME
683 ERROR WRITING DEVICETYPE
684 ERROR WRITING DEVICENAME
685 ERROR WRITING MAXCONNECTBPS

686 ERROR WRITING MAXCARRIERBPS

687 ERROR WRITING USAGE
688 ERROR WRITING DEFAULTOFF
689 ERROR READING DEFAULTOFF
690 ERROR EMPTY INI FILE
691 Access denied because username and/or password is invalid on the domain.
692 Hardware failure in port or attached device.
693 ERROR NOT BINARY MACRO
694 ERROR DCB NOT FOUND
695 ERROR STATE MACHINES NOT STARTED
696 ERROR STATE MACHINES ALREADY STARTED
697 ERROR PARTIAL RESPONSE LOOPING
698 A response keyname in the device .INF file is not in the expected format.
699 The device response caused buffer overflow.
700 The expanded command in the device .INF file is too long.
701 The device moved to a BPS rate not supported by the COM driver.
702 Device response received when none expected.
703 ERROR INTERACTIVE MODE
704 ERROR BAD CALLBACK NUMBER
705 ERROR INVALID AUTH STATE
706 ERROR WRITING INITBPS
707 X.25 diagnostic indication.
708 The account has expired.
709 Error changing password on domain.
710 Serial overrun errors were detected while communicating with your modem.
711 RasMan initialization failure. Check the event log.
712 Biplex port is initializing. Wait a few seconds and redial.
713 No active ISDN lines are available.
714 Not enough ISDN channels are available to make the call.
715 Too many errors occurred because of poor phone line quality.
716 The Remote Access IP configuration is unusable.
717 No IP addresses are available in the static pool of Remote Access IP addresses.
718 PPP timeout.
719 PPP terminated by remote machine.
720 No PPP control protocols configured.
721 Remote PPP peer is not responding.
722 The PPP packet is invalid.
723 The phone number, including prefix and suffix, is too long.
724 The IPX protocol cannot dial-out on the port because the computer is an IPX router.
725 The IPX protocol cannot dial-in on the port because the IPX router is not installed..
726 The IPX protocol cannot be used for dial-out on more than one port at a time.
727 Cannot access TCPCFG.DLL.
728 Cannot find an IP adapter bound to Remote Access.
729 SLIP cannot be used unless the IP protocol is installed.
730 Computer registration is not complete.
731 The protocol is not configured.

732 The PPP negotiation is not converging.

733 The PPP control protocol for this network protocol is not available on the server.
734 The PPP link control protocol terminated..
735 The requested address was rejected by the server..
736 The remote computer terminated the control protocol.
737 Loopback detected..
738 The server did not assign an address.
739 The remote server cannot use the Windows NT encrypted password.
740 The TAPI devices configured for Remote Access failed to initialize or were not installed
correctly.
741 The local computer does not support encryption.
742 The remote server does not support encryption.
743 The remote server requires encryption.
744 Cannot use the IPX net number assigned by the remote server. Check the event log.
752 A syntax error was encountered while processing a script.

BSNL Broadband Error Numbers and its Solutions.

Trouble shooting in Broadband (Dataone)

Problem
Error- 678

Description
This is most common
problems. It is due to
poor connectivity.

Remedy
1. Switch off / Switch on Modem (Power Switch at
the back of modem) and wait for 2 minutes. Then
retry.
2. If problem is still not solved then
A) Check link lamp in Black type Modem or WAN
lamp in White Modem. If it is blinking, then it is
line problem.
B) Check Modem to splitter connectivity.
i) Remove & Connect the cable of / to the modem
and to the splitter
ii) Remove & Connect the telephone connection of
the splitter.

3. If lamp is still blinking - then it is due to poor line

condition / fault. Call lineman for line change.

4. Check for Virus in Your PC.

5. Disable Firewall in your PC.

6. Reinstall Windows
Error- 691

User id and Password

problem.

Enter correct username and password spellings as

details are case sensitive.
Make new Dialer.
Dial
The case is to be Booked in Dotsoft with note User id
and Password problem
Call NIB for resetting password.

Error- 769

LAN not enabled.

The LAN Card has to be enabled by following the steps

given below.
i) Go to Desktop.
ii) Right Click My Network Place".
iii) Click Select Properties.
iv) Right click on LAN Icon Click "Enable the local
network".

If using USB cable then Install Modem's

USB Cable Driver.
check computer LAN Card driver or Modem connectivity.
Error- 797

Modem or LAN driver

problem

Error- 718

Check for Viruses or corrupt TCP/IP Files

This problem occurs if loading is high on the system and

number of customers exceed the call handling capacity
of system
LAN Card has to be changed.

Error - 630633

Computer LAN Card

problem.

Error-

IP Address Problem Give Correct IP Address to LAN card

Limited or No
Connectivity

Error- 735

Dialer problem

Error - 720

Dialer or Virus problem

Make New Dialer.

Make New Dialer
Check for Virus in your PC..
Reinstall Windows

Error- 676

Modem
Configuration
problem

Give Correct IP Address to LAN card

Change PVC 0/35 to Bridge Mode instead of
PPPOE mode

Broadband IP Addresses for LAN >>>

Following IP addresses should be used if Modem is provided by BSNL.
Private Modems may have different IP Addresses.

IP Address
- 192.168.1.2 to 250 (may be
given 2,3, 4,......248 or 249 upto 250)
Subnet Mask
- 255.255.255.0

Default gateway

Default DNS Address - 192.168.1.1

- 192.168.1.1

Broadband Utilities

Description

Remedy

The Web
Registration for
Broadband Usage
Alerts of your BSNL
Broadband
connection is
available at

Log in to Broadband, Go to
http://bbusage.bsnl.in.
http://10.240.43.216 and http://10.241.32.195

http://data.bsnl.in

Click on Service Record. Details of the current month usage and

previous month will be shown.
1. Click on Service Record.

To change password

2. Click on 'change password', give 'Old password', 'New password' and

confirm. Password will be changed.

Modem: - 1. After switch ON wait for 2 to 3 minutes to get the modem stable.
2. If telephone line / dial tone problem, complaint should be booked.
3. If Broadband / Internet not working, complaint should be booked in Dotsoft
(Dial 198 from BSNL landline) or contact 1800-424-1600 / 1500.

Lamp features (White Modem)

(A) Power - Red

Lamp features (Black Modem)

(A) Power - Red

When stable-OK
(B) WAN -Yellow

When blinking- Data transfer

When stable-OK
(B) WAN -Yellow

When blinking- slow, line

trouble

when not stable- Line is faulty

When stable-OK
(C) LAN /ADSL

When blinking fast - Data

transfer

(C) LAN /ADSL - Green

When stable-OK

- Green

(D) PPPoE - No

When blinking slow- Modem to

PC link problem
No use.

Data transfer

(D) Data - Green Flashing

use.

676 Error - Procedure for MODEM setting

Configure Broadband in pppoe mode and Internet in bridge mode.

BRIDGE mode : Steps:1. Connect ADSL modem to your PC with straight Ethernet Cable
(RJ45)
2. Open Internet Explorer and type : http://192.168.1.1 and give
enter .An windows will open after pressing ENTER button
3. Type user as admin and password as admin in that WINDOW.
4. NOW In the opened window click advanced setup

5. Click edit button against VPI/VCI in the 0/35 row. following below window will
open .
6. You will get ATM PVC configuration, make VPI to 0 and VCI to 35 go to
next.

7. Select connection type as BRIDGE and click NEXT.

8. Click SAVE. Then In the Wide area network setup window, click Save/Reboot.(In
this case modem will be reset automatically ,PC will not reboot.)

9. After 2 Minute Connect the broadband.

Bandhan Preet Singh,

WLL No.0172-2012013 Call Timings 10-5:30 (Mon to Sat)

Broadband Engineer (TTA )
For any queries you can email at bandhanpreetsingh at bsnl dot co dot in

Common Errors faced in Broadband

Error 619 - The port was disconnected
This error can be resolved by following these steps:
Restart your computer and wait until all applications have completely loaded before trying to
reconnect.
Check your modem and phone cables are connected securely.
If your problem has still not been resolved uninstall and reinstall your Broadband modem.
contact your Excange MDF for port Change.

Error 629 - The port was disconnected by the local machine

This can be resolved by following these steps:
Restart your computer and wait until all applications have completely loaded before trying to
reconnect.
If your problem has still not been resolved uninstall and reinstall your Broadband modem.
Recreate Dialup PPPOE connection.

Error 631 -The port was disconnected by the user

Usually this is a one-off glitch which happens when the Connection Progress is interrupted by
the user or another program on the PC. In order to resolve this:
Restart your computer and wait until all applications have completely loaded before trying to
reconnect.

Error 633 -The port is already in use / not configured for Remote Access Dialout

This error can be best remedied by:

A restart of your computer tends to resolve 50% of cases with this error message
Disable any Firewall Software and try to connect again...
Try uninstalling and reinstalling the Modem.

Error 645 - Internal Authentication Error

This problem tends to occur when using Windows 98 or Windows ME. This can be resolved by
following these steps:
Windows 95/98 - This error can occur if the Require encrypted password option is enabled on
the Server Types tab in the connection's properties, or an incorrect user name or password have
been entered. See MS KB Article Q199780
All versions of Windows - This error can occur if you are attempting to connect to a Windows
2000 domain that has had a RRAS (Routing and Remote Access Services) server log on without
administrative privileges. See MS KB Article 227747

Error 651 - Your modem has reported an error

This error usually occurs with Windows 2000 when the Internet connection has become
corrupted. This can be resolved by following these steps:
Try uninstalling and reinstalling the Modem.

Error 678 - The Computer you are dialing into is not answering
This error normally occurs when using Windows XP. This can be resolved by following these
steps:
Windows XP
Restart your computer and wait until all applications have completely loaded before trying to
reconnect.
Click on the Start Menu and then select Run. In the box which appears type the word command
in order to open the command prompt and then click OK. In the black command prompt window,
type netsh interface ip reset log.txt and click on Enter on your keyboard. Then type exit into the
command prompt and then click on Enter on your keyboard. Now restart your computer and
reconnect to the Internet.

Other Operating Systems (Windows 98/ME/2000)

Try uninstalling and reinstalling the Modem. For information on how to do this please refer to
the ADSL modem setup instructions or the installation cd that was provided with your modem.
Also Chek LAN CARD is ENABLED

Error 691 - Access denied because username / password is invalid on the domain
This means your connection attempt has been refused due to incorrect login details. This can be
resolved by following these steps:
Ensure you are using the correct username and password.
Please also bear in mind the password is case sensitive, check your Caps Lock function (The
light on your keyboard should not be lit) on the keyboard to ensure you are not typing capital
letters when you intend to type in lower-case.
Even if your username and password is automatically saved from previous connections it is
possible for this information to become corrupted. Please delete anything saved and attempt to
retype the correct information.
Contact your NIB for help with broadband reset

Error 797 - The connection failed because the modem or other connecting device
failed
This can be resolved by following these steps:
Restart your computer and wait until all applications have completely loaded before trying to
reconnect.
If your problem has still not been resolved uninstall and reinstall your Broadband modem. For
information on how to do this please refer to the ADSL modem setup instructions or the
installation cd that was provided with your modem
Error 769 -The Specified Destination is not reachable
Chek your LAN/Ethernet Card .
It Should be Enabled. If Enabled still error persists Replace LAN Card.
If you are connected through USB. Uninstall and Reinstall your modem using setup cd with the
device.