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Annual Report

2012-2013

Bangladesh Telecommunication Regulatory Commission

Annual Report
2012-2013

Bangladesh Telecommunication Regulatory Commission


BTRC
Annual Report 2012-2013

01

02 BTRC
Annual Report 2012-2013

TABLE OF CONTENTS
1.
2.
3.
4.
5.

6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

16.
17.
18.
19.

Message
Preface
Objectives of the Commission
Present scenario of the Commission
Activities of BTRC 2012-2013
Administration Division
Systems and Services Division
Spectrum Division
Engineering and Operations Division
Legal and Licensing Division
Finance, Accounts and Revenue Directorate
Satellite Project undertaken by BTRC
World Telecommunication and Information Society Day-2013
Visit of the Secretary General, Commonwealth
Telecommunication Organization (CTO)
Mobile Phone Industry in Bangladesh
Network Coverage
Revenue and Investment (Mobile Operator): 2012-2013
Mobile Tariff
Renewal of license of Mobile Operators
PSTN Operators
Miscellaneous Activities:
- Proposed Call Centre Village
- Tele Center
- National Internet Exchange
- VSAT
List of Overseas Training, Meeting, Workshop, Seminar, Forum etc.
Meeting, Seminar, Workshop, Presentation in the Commission
Exchange of Ideas among Local and Foreign representatives
and Bi-lateral meetings
Conclusion

07
09
11
12
13
15
23
35
53
83
103
112
115
119
120
122
124
124
125
125
127

132
135
141
145

BTRC
Annual Report 2012-2013

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04 BTRC
Annual Report 2012-2013

Prime Minister Sheikh Hasina


"Digital Bangladesh is a modern philosophy of
using appropriate technology in implementing all
pledges of the government, including poverty
eradication, ensuring quality education and
health facilities, generating employment
opportunities for the people"

- Sheikh Hasina

BTRC
Annual Report 2012-2013

05

Mission
To facilitate connecting the
unconnected through
quality telecommunication
services at an affordable
price by introducing new
technologies.

06 BTRC
Annual Report 2012-2013

Advocate Shahara Khatun, MP


Minister
Ministry of Posts & Telecommunications

Message
I am very glad to know that Bangladesh Telecommunication Regulatory
Commission (BTRC) is publishing the annual report for the financial
year 2012-2013, to ensure the development and modernization of
telecommunication sector and telecommunication services availability.
BTRC is taking great initiatives to bring the ICT facilities to the
doorsteps of rural people and implementation of vision of Digital
Bangladesh.
Telecommunication is important for socio-economic development.
Honorable Prime Minister Sheikh Hasina has setup a plan of Digital
Bangladesh for facilitating the people to be introduced with the huge
space of knowledge of the world. To translate the dream into reality our
government is working actively.
BTRC
Annual Report 2012-2013

07

To make prosperous Sonar-Bangla,the dream of the Father of the


Nation, Bangabandhu Sheikh Muzibur Rahman, BTRC is playing an
important

role

to

promote

the

power

and

competition

in

telecommunication sector in national & international levels, protection


to and removal of disparities in telecommunication services,
introduction of new telecommunication services and facilitating a
favorable environment for national and international investment in
telecommunication sector.
Under active leadership of Honorable Prime Minister Jananetri Sheikh
Hasina, telecommunication sector of Bangladesh has gained a great
success. With development of modern technology, there occurred
innovation, strategic & systematic change in telecommunication sector.
Present government is strictly concerned to ensure the proper usage of
information technology for establishing Bangladesh as a developed
country. Bangladesh is going forward with Unified License Regime
(URL) to modernize the internal information communication system by
establishing powerful information flow system/structure by coping with
changing situation.
At the end, may the initiatives of publishing this report be successful.

Joy Bangla, Joy Bangabandhu.


Long Live Bangladesh.
Advocate Shahara Khatun, MP
Minister
Ministry of Posts & Telecommunications

08 BTRC
Annual Report 2012-2013

Chairman
Bangladesh Telecommunication
Regulatory Commission (BTRC)

PREFACE
It is indeed a matter of great satisfaction for me to know that the annual
report of Bangladesh Telecommunication Regulatory Commission (BTRC)
for the fiscal year 2012-2013 is going to be published in time; it contains
plans and progresses in the telecommunication and ICT sector for
materializing the vision of Digital Bangladesh of the present government.
Telecommunication and Information & Communication Technology (ICT)
plays an important role for achieving progress in Bangladesh consistent with
global standards as well as for the successful materialization of a Digital
Bangladesh. With the development of technology, BTRC is playing a
prominent role in incorporating and bringing additional strategic and
systematic changes in the telecommunication sector. According to the roadmap of the government, BTRC is making intense efforts to modernize the
telecommunication structure by ensuring ICT facilities for the marginalized
population of the country.
BTRC is moving forward to materialize the dream of Digital Bangladesh by
providing reliable and feasible telecommunication services through the use
of modern technology. According to the commitment of the government,
BTRC is steadfast in integrating new and innovative services in
governmental activities in order to build a Digital Bangladesh by 2021.
BTRC is playing an important role in utilization of power, capabilities and
frameworks existing in the public and private sectors for connecting the
whole country, particularly the districts and upazilas, through provision of
internet facilities. It believes in telecommunication development as well as
the formulation and implementation of necessary policies for public welfare.
Diligent efforts by the Commission are noticed far and wide in ensuring
unimpeded telecommunication network.
With the expansion of telecommunication services, BTRC is playing an
imperative role in flourishing the national economy by collecting revenues
from the telecommunication sector. The Commission has taken numerous
initiatives for changing the present rules and regulations to attune those with
the gradual changes in technology and time in line with government policy.
Relentless efforts, effective management and initiatives have helped to
introduce 3G technology, reduce voice call & SMS tariff, reduction of tariff for
BTRC
Annual Report 2012-2013

09

international outgoing calls, increases in international incoming call volume,


expansion of aeronautical radio service, positive growth of telephone &
internet usages and reduce the bandwidth price to remarkable levels.
For the first time, BTRC has taken the initiative to launch the first satellite
(Bangabandhu Satellite) of the country and 3G mobile services. The
incumbent operator Taletalk is continuing its test service of 3G since the start
of 2013. For expanding the use of the internet, the Commission is working
hard to minimize bandwidth price for meeting the demand of the common
people. A policy has been formulated for a balanced distribution of earnings
from the mobile apps.
BTRC has taken multiple initiatives to reach the services at cheaper and
affordable rates to the people. As a result, at present the number of mobile
phone subscribers has crossed 100 million and internet usage has risen to
23.54%. One hundred percent area of the country is now under
telecommunication coverage. Besides, BTRC has issued 924 licenses of
different categories during 2012-2013 fiscal year. It has also issued 6
licenses to operate Radio Communication Equipment (Maritime) during the
period.
At present, modern satellite technology 'GMDSS' is widely used by oceangoing ships for communicating with coastal stations. By using satellite
technology, BIWTA has replaced its traditional 'DGPS' technology in
Bangladesh. With the help of this system, it is being possible to identify
geographic positions, hydrographic surveys, navigation, dredging and
related works quickly and accurately.
Bangladesh has been able to raise its position in the international arena by
adopting new services and technologies. BTRC is pledge-bound to add new
technologies and services in the telecommunication sector within the
regulatory framework.
In conclusion, it can be said that BTRC is determined to accelerate and
consolidate the country's socio-economic development through expansion of
the telecommunication and ICT services under the able leadership of the
Honorable Minister.

Sunil Kanti Bose


Chairman,
Bangladesh Telecommunication Regulatory Commission.

10 BTRC
Annual Report 2012-2013

3. Objectives of the Commission:


In order to facilitate a quick and stable socio-economic
development and to provide a dependable telecommunication
service,

Bangladesh

Telecommunication

Commission (BTRC) was established

Regulatory

on 31 January 2002,

under the Bangladesh Telecommunication Regulatory Act-2001.


Its main objectives are:
(a)

To encourage the orderly development of a telecommunication


system that enhances and strengthens the social and economic
welfare of Bangladesh;

(b)

To ensure access to reliable, reasonably priced and modern


telecommunication services including internet services for the
greatest number of people, as far as practicable;

(c)

To

prevent

and

abolish

discrimination

in

providing

telecommunication services, to progressively effect reliance on


competitive and market oriented system, and in keeping with
these objectives, to ensure effective control of the Commission;
(d)

To encourage the introduction of new services and to create a


favorable atmosphere for the local and foreign investors who
intend to invest in the telecommunication sector of Bangladesh;

(e)

To ensure the efficiency of the national telecommunication


system and its capability to compete in both the national and
international spheres;

BTRC
Annual Report 2012-2013

11

4. Present Scenario of the Commission:


Bangladesh Telecommunication Regulatory Commission starts its journey
from 31 January 2002 to conduct the activities of the said act.
According to section 10, sub section 1 of Bangladesh Telecommunication
Act 2001, the Commission during the period 2012-2013 was formed as
under:1.
2.
3.

Mr. Sunil Kanti Bose


Mr. Md. Giashuddin Ahmed
Mr. A.T.M. Monirul Alam

- Chairman
- Vice-Chairman
- Commissioner

4.

Mr. Md. Abdus Samad

- Commissioner

According to the Telecommunication Act the Commission is assigned with


various responsibilities. Out of those establishing, operating, regulating,
maintaining telecommunication establishments and providing various
telecom services in the country are the major ones. Besides, fixing charges
on the subscribers by protectig their social and economic interests ensuring
the services for the subscribers and to ensure people's rights are also tasks
of the Commission. The behavioral pattern of the telecom service providers
is also monitored by the Commission to ensure that the users are not
subjected to harassment or discrimination.
As a statutory organization, the Commission maintains its official seal and
continuity as provided in the Bangladesh Telecommunication Act 2001,
clause 6(9). The law vests the Commission with such responsibilities as
procuring and keeping under the possession of movable and immovable
properties, transferring authority, right to execute agreements and
accomplishing other activities within the purview of the telecom law.
The Telecommunication Act (Amendment) bill was passed in 2010.
According to the bill, approval of the government will be needed to provide
telecom services, to route international calls, importing telecommunication
equipments and in transferring the ownership of such equipments. Any
violation shall be punished with an administrative fine of maximum of taka
300 crore or 10 years imprisonment or both.

BTRC
12 Annual
Report 2012-2013

According to the Act, if an operator keeps violating even after being fined,
the said operator would be further fined at the rate of taka 1 crore per day
as an administrative fine. In the case of individual, the act has the provision
of charging an administrative fine of taka 100 crore and maximum
imprisonment for 5 years.

5. Activities of BTRC in 2012-2013:


BTRC performs its regulatory responsibilities through five divisions and one
directorate as below:
Divisions:
Administration Division
Systems and Services Division
Spectrum Division
Engineering and Operations Division
Legal and Licensing Division
Directorate:
Finance Directorate
The following pages will depict the activities and performance of the
Commission briefly for the fiscal year 2012-2013.

BTRC
Annual Report 2012-2013

13

14 BTRC
Annual Report 2012-2013

Administration Division

BTRC
Annual Report 2012-2013

15

16 BTRC
Annual Report 2012-2013

Administration Division
Administration division deals with the tasks related to human resources of
the Commission including appointment, promotion, posting, transfer,
training of manpower, arrangement of meetings, seminars, office building
maintenance, purchase and maintenance of office equipments, purchase
and maintenance of vehicles, IT activities, management of library and
stores, protocol services, dispatch and other management activities.
1. Manpower :
The Organogram of BTRC comprises of 369 posts. The manpower of the
Commission as on 30 June, 2013 is appended below.
Sl
No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.

Appointment

Chairman
Vice-Chairman
Commissioner
Secretary
Director General
Director
Deputy/Joint Director
Senior Asst./Asst. Director
Personal Secretary
Administrative Officer
Deputy Assistant Director
Personal Officer
Store Officer
Personal Assistant
Auditor
Accountant
Reporter
Photographer
Office Asst./Admin Asst./
Computer Operator
20. Draftsman
21. Protocol Assistant
22. Assistant Store Keeper

Post
Authorized
01
01
03
01
04
10
27
91
01
04
49
09
01
12
01
03
01
03
18

Post
Held
01
01
02
01
04
04
09
45
00
03
23
04
01
05
00
01
00
00
08

Post
Vacant
Nil
Nil
01
Nil
Nil
06
18
46
01
01
26
05
Nil
07
01
02
01
03
10

02
01
01

00
01
01

02
Nil
Nil

BTRC
Annual Report 2012-2013

17

Sl
No.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.

Appointment

Post
Authorized
Cashier
01
Receptionist / PABX Operator
02
IT/Security Assistant
06
Driver
42
Driver Common Service
10
Record Keeper
01
Dispatch Rider
05
Electrician/Technician
01
Photocopy Copier
01
Pump, Lift, Generator Operator
02
Cleaner
06
Tea Bar Assistant
06
MLSS
42
Total
369

Post
Held
00
01
02
39
10
01
03
01
01
00
06
05
36
219

Post
Vacant
01
01
04
03
Nil
Nil
02
Nil
Nil
02
Nil
01
06
150

Apart from that, appointment letter has been issued to 60 officers/staffs for
15 (Fifteen) different categories of posts.
2. Welfare activities of the staffs:
In the fiscal year 2012-2013, a sum of taka 10,00,000/- (Ten Lac) has
been distributed to 72 officers/employees from the welfare fund of the
Commission based on their application to meet the expenses for
treatment/ education/ marriage/natural disaster.
As per job specification, all officers of the Commission are connected
with internet through a robust Wi-Fi network to keep themselves updated
with newer technologies and information. Besides, the officers and the
employees of the Commission have been provided with mobile phone
facility to keep them connected round the clock.
Officers and employees have been provided with transportation facilities
from the Commission.
In the fiscal year 2012-2013, the following trainings have been given to
the officers/employees of the Commission at home & abroad to enhance
their efficiency and capacity.
Sl. No.
1.

18 BTRC
Annual Report 2012-2013

Number of officers/employees
trained at home
(a) Short basic training-91
(b) Others subject wise training-27

Number of officers/employees
trained abroad
19

3. Library :
A modern and organized library exist in the Commission. It remains open
from 9 a.m to 5 p.m. It is known as the "Library and Information Resource
Center" of BTRC. There are almost 1,610 books on telecommunication and
IT of International Standard collected from home and abroad. In addition, all
leading newspapers of the country and recent journals from home and
abroad are also made available in this library. The officers and the
employees of the Commission make good use of the library to keep them
updated.
The following categories of books have been collected in the library
according to the requirements of various branches of the Commission:
Sl No

Subject

No of Books

1.

Administration related

289

2.

New Technology, Services and tariff related

224

3.

Frequency Management related

494

4.

Technology related

326

5.

Legal and Licensing related

190

6.

Finance and Revenue related

87

The Administration division has taken various steps to collect books on


newer technologies and new edition of old books from renowned
publishers.

E-Library:
Information can be easily exchanged through the e-library of BTRC.
Even any information required from abroad can be easily collected
through this e-library. Officers from BTRC very often attend various
meetings/seminar/workshop abroad, in such cases, concerned officer
can prepare necessary injormative documents/paper for the respective
meeting/seminar/workshop.

Management System Software:


The Library and Information Resource Center of BTRC is being
transformed into a modern library and information resource center
through "Management System Software". A draft plan has already
been formulated in this regard.
BTRC
Annual Report 2012-2013

19

4. Vehicle Management:
Administration division carries out the task of purchasing necessary
vehicles, their distribution, management and maintenance of the
Commission. This division is very much concerned to ensure the smooth
transportation of the officers and the employees of the Commission. There
are four officers under one Deputy Director responsible for vehicle
management of the Commission.

5. Construction of BTRC's own office building at Agargaon:


The registration of one acre land at Agargaon administrative area (Plot # E
5/A), which was allotted by the government, has already been done. Taka
21, 81,779/- (Twenty one Lac eighty one thousand seven hundred seventy
nine) has been paid to the Directorate of Public Works in order to construct
the boundary wall in the aforesaid land. But the work could not start due to
illegal dumping by Dhaka Metropolitan Police and location of Sher-eBangla Nagar Police Station. To resolve the land issue a tripartite meeting
was held and sought assistance of all concerned for the elimination of the
dumping and relocation of the Police Station. In the said meeting it was
informed that Police department got land allotment in another place where
the Police Station shall be shifted immediately. A letter has been issued to
the Public Works Department for constructing the boundary wall at the
earliest possible time after shifting of Police Station & dumping. As per
demand of Department of Architecture an additional taka 5,34,288/- (Five
Lac thirty four thousand two hundred eighty eight) has been paid to the
Public Works Department.
In order to construct a modern office building on the allotted land, a total
amount of taka 28,30,000/- (Twenty eight Lac thirty thousand) has been
paid to the Public Works Department, as per their demand for architectural
design, Laptops, Computer, 42 inches Plotter, A/B Printer, three
dimensional outer scenery, Card Board model, digital camera, Photo
Copier and honorarium etc. In the meantime, The Public Works
Department-3 have issued a work order to two construction firms. In the
fiscal year 2012-2013, a budget of BD TK. 10 Crore has been allotted for
construction of the building. It is likely, the construction works will be started
in the running fiscal year.

20 BTRC
Annual Report 2012-2013

6. Information/Complaint Officer:
According to the rules of Bangladesh Information Right Act 2009, an officer of
BTRC has been assigned to provide information on behalf of the Commission.
The assigned officer provides the desired information on the basis of this Act.
Besides, he attends Complaints from the public on telecom issues and address
those to resolve. The information/complaint officer of the Commission is:
Name of the officer
M A Taleb Hossain
Deputy Director
(Systems and
Services Division)

Address
Office
Bangladesh Telecommunication
Regulatory Commission (BTRC)
IEB Bhaban, Ramna
Dhaka-1000. Phone-9554489
Mobile-01552202722
E-Mail-taleb.hossain@btrc.gov.bd

Residence
House # 88
Pallabi
2nd Phase
Eastern Housing
Mirpur, Dhaka-1216
Phone-9001682

7. Information Technology (IT) Branch:


BTRC has a well planned IT branch under the administrative division.
The management of the IT branch is looked after by an officer in-charge.
Continuous efforts are being taken in order to make a modern and
technology based IT branch. The most important responsibility of this
branch is to manage and update the website of the Commission
(www.btrc.gov.bd).
IT branch is responsible to perform the under mentioned activities.
To provide IT related assistance to all Division/Branch of the
Commission.
To manage & update the website (www.btrc.gov.bd) of the
Commission.
To provide application support.
Maintenance of LAN and Wi-Fi network.
Maintenance of multimedia projection and PA System.
Maintenance of computer, printer, scanner and different hardwares.
Maintenance of IP, PABX System.
Maintenance of mail and web servers.
Maintenance of Video Surveillance System.
Maintenance of Access Control System.
To Provide IT assistance to different program/ meeting/seminar/
workshop arranged by the Commission.

BTRC
Annual Report 2012-2013

21

At present 6 (Six) officers/employees are working in this section. The


activities of the IT section are simultaneously increased, as the
activities of the Commission has been enormously increased
compared with the past. To make it a more modern and technology
based, the Commission has taken up various steps. In the fiscal year
2012-2013, the most remarkable steps taken were the installation of
centralized managed anti-virus system for computer security,
installation of multimedia projection system in the commission meeting
room, modernization of mail server, purchase of equipments relating to
BD-CSIRT and connection with the internet service through
underground fiber optic cable.
The official use of internet has been immensely increased along with the
increase of manpower of the Commission. As per demand of the increased
manpower and internet users, initiatives have been taken to increase the
present bandwidth speed. In order to make the activities of IT section more
dynamic and steady, purchase of online UPS for server room and
"application server" for applications of different divisions are under process.
Besides, modernization of IP, PABX is also under progress.

22 BTRC
Annual Report 2012-2013

SYSTEMS & SERVICES DIVISION

BTRC
Annual Report 2012-2013

23

24 BTRC
Annual Report 2012-2013

SYSTEMS & SERVICES DIVISION


Systems & Services (SS) is an important division of BTRC. The regular
activities of this division are to approve new services, and tariff of new and
existing services & value added services, to monitor the market
communication & promotional activities, and to communicate with the
Ministry of Posts & Telecommunications (MoPT) and other government
organizations/offices. Besides, SS division maintains bilateral relationships
& communicates with not only the telecommunication license holding
entities but also with ICT related non-governmental and international
organizations & offices. It also arranges the support and protects the rights
of new service providers and provides the nation-wide dissemination of
important SMS on national interests. It also arranges counseling & dispute
settlement among telecommunication license holders, vendors, third party
service providers and customers through maintaining a complaining center.
In addition, this division performs various specialized activities for the
Commission like promoting a competitive market for telecommunication
service providers, bringing out instructions and guidelines, initiation of new
services and ensuring an amiable atmosphere, etc. for the investors. BTRC
is the focal point for organizations like the International Telecommunication
Union (ITU), Asia Pacific Telecommunity (APT), Commonwealth
Telecommunications Organization (CTO), and International Corporation for
Assigned Names & Numbers (ICANN) and Global System for Mobile
Communications Association (GSMA), where SS Division represents
BTRC. The important activities of SS division are discussed below.

1. Service & Tariff approval:


This division acts for ensuring best performance of the telecommunication
sector, to create space for the new technology, to automate the life style &
to introduce various new value added services for the customer to meet
their satisfaction. Telecom operators have heightened their standard to the
international level by extending various value added services beyond their
basic services. Recently, many third party service providers have come
forward to providing old and conventional value added services by ensuring
the exploitation of their merit as well as by creating the local entrepreneurs.
On the other hand, licensed organizations have introduced various
research oriented services for proving its uniqueness to other operators, for
ensuring customer satisfaction to attract them.

BTRC
Annual Report 2012-2013

25

Earlier, SMS based value added services were conventional; now a days
services like Interactive Voice Response (IVR), Unstructured Supplementary
Service Data (USSD), Application Protocol Interface (API) application, WAP
etc. are now in great use. Schedule of the BTRC's recently approved value
added services, service tariff and other important activities are furnished
below:
a) Mobile Financial Services: Web/International Recharge, E-Ticketing,
Inward remittances, Utility Bill payment, Mobile banking, etc. are the
various kinds of services provided under this. Mobile Financial
Services are contributing a vital role in our economy through
financial transaction.

b) Call Center based Information Services: Information services like


Health Line, Agriculture Info, Education Line, Legal Line, Blood Bank
Info, Travel Line etc. are provided by call center based information
service organizations. Systems and Services division monitors the
operator's helpline to protect customers' right.
c) Tracking Service: Mobile customers can determine the position of
their vehicles and can manage them by using this service. Basing on
the customer demand, this service is also used for tracking
human/materials/vehicles/water vehicles etc.
d) Directory / Recharge / Live Information Service: Mobile operators in
cooperation with companies having data based facilities, provide
Yellow Page, Directory Services, Dictionary Services, Public
Examination Results, Stock Exchange Info, Entertainment Services
etc.
e) News Service: In order to keep the people updated with latest news
of home and abroad, news services have been introduced through
SMS, IVR based News / Alert Service. To provide this kind of
service, Systems and Services division formulates specific policies
for the operators.

26 BTRC
Annual Report 2012-2013

2. Prepare operating manuals (Guideline, Directives) for


telecom sector:
This division acts to create space for new technologies, to automate the life
style & to introduce various new value added services for the customer
satisfaction for ensuring the best performance of the telecommunication
sector. Comprehensive operating manuals are a necessity for introducing
any new service/technology. Besides, telecommunication, in addition to IT,
has now turned into ICT phase, which requires relevant
guidelines/directives for having related license/permit/approval. Regulatory
& Licensing Guideline is unavoidable for time to time materialization of
Government's telecom policy.
BTRC is playing its role in the development of the telecom system & overall
regulation of the telecom sector. According to Bangladesh
Telecommunication Regulatory Act-2001, Section 31 (2) (Ta), Interim
Directives are provided by the Commission for sustaining the healthy
environment and for increasing the customer satisfaction. After a certain
period of time, these directives are considered as permanent directives. SS
division initiates the draft guidelines/directives and other regulatory
documents on behalf of the BTRC. Recently initiated guidelines, directives
under process along with other important activities of BTRC are given
below:
1) Guidelines on Subscriber Registration, Connection Activation &
Fraud Management System (Proposed).
2) Guidelines on Mobile Number Portability (proposed).
3) Regulatory & Licensing Guidelines on Third Generation (3G)
Telecommunication Technology.
4) Management of Bangladesh's Country Code Top Level Domain
(ccTLD, .bd and .evsjv)
5) Telephone / Mobile SIM / RUIM registration directives
BTRC
Annual Report 2012-2013

27

6) Formulation of interim guidelines for Internet Protocol Telephony


7) Interim Tariff Directives on International Outgoing Call Settlement
Charge and Call Charge.
8) Interim guidelines for International outgoing calls, call settlement
charges and call charge fixing.
9)

Directives related to ''Do Not Disturb (DND)'' services.

10) Formulation of guidelines on National Telecommunication


Consumer Protection.

3. International Relation & ITU Projects:


Bangladesh Telecommunication Regulatory Commission (BTRC)
presents itself on behalf of Bangladesh and upholds membership status
with different international organization like International
Telecommunication Union (ITU), Asia Pacific Telecommunity (APT),
Commonwealth Telecommunication Organization (CTO), Internet
Corporation of Assigned Names and Numbers (ICANN). As a member
state country Bangladesh avails policy level suggestion, consultancy,
disaster
management
assistance
&
fellowship
for
Training/Forum/Meeting. Some of the important project activities with
international organizations are discussed below.
a) Significant Market Power (SMP) Project: SMP regulation is a
process through which fair competitive condition is ensured in the
market. Hence, the large operators do not get chance of monopoly
business. On the other hand, new & small operators get the
opportunity for providing their customer service in a friendly
atmosphere. ITU is at the final stage for introducing the SMP
regulation related draft guidelines. Experts are opining that this step
by BTRC will play a role in ensuring a competitive condition in the
telecom sector of Bangladesh.

28 BTRC
Annual Report 2012-2013

b) Cost Modeling, Inter Connection Framework & Tariff Policy


Project: The aim of Cost Modeling Project is to determine the Tariff
by Cost Based Analysis. BTRC under the Guidance of ITU has
started Cost Modeling, Interconnection Framework & Tariff Policy
Project. The Commission has determined the service charges by
considering the relationship between Operator's Capital Expenditure
and Network & Operational Expenditure with the help of this model. A
team comprising of ITU Consultant & BTRC officers are working on
this project to introduce an effective Cost Model for the Fixed &
Mobile Network entities of Bangladesh. The aim of this project is to
create a win-win position for both the consumers & the operators.
c) Capacity Building by Overseas Training: BTRC always tries to
provide the latest knowledge to their employees to enrich its
manpower. For this, BTRC arranges international training for all level
of officials. Many international trainings such as Technical,
Regulatory, Policy making and Modeling, etc. are offered to BTRC. In
this training Data Communication and IP Technology (IPv4/IPv6),
3G/4G, Spectrum Management, Cloud computing, Cyber Security
and Information Security Policy, Infrastructure Sharing Model are
most important. This training can help successfully manage recently
launch third generation mobile communication system and safe
internet system.

4. Other important activities:


Besides, carrying out the above activities, SS division is also performing
other important activities of which some of the important ones are
discussed below:
a) National Security Related activities: BTRC & the operators are
constantly assisting Law & Order enforcement agencies, Anti
Corruption
Commission,
Customs,
Courts
&
other
offices/organizations for protecting the national security of
Bangladesh. As a part of these activities, Call Detail Record (CDR),
Subscribers Acquisition Form, Recharge/Balance Information,
Location Based Tracking, VOIP/ Illegal Telecommunication service
BTRC
Annual Report 2012-2013

29

detection, unregistered connection (RIM/SIM) termination etc.,


assistances and information are provided to these agencies as and
when required.
b) Formation of BD-CSIRT: For countering Cyber Crime, an
organization named 'Bangladesh Computer Security Incident
Response Team (BD-CSIRT) has been formed, through which internet
based crimes are encountered. Various Government organizations'
website filtering through BD-CSIRT are provided to assess the
vulnerability of these sites regarding cyber security. Lots of anti
government and anti religion contents for which objections are arised
from DGFI and different govt. organizations are blocked through IIG
(except Facebook and such content which are not possible to block).
Also the offensive contents against which objections come from
general people are also blocked at the IIGs. To increase the capacity
of BD-CSIRT a purchase order is in process to procure the
specialized internet safety hardware/software. If it is possible to install
these sophisticated equipments then BTRC can block the contents
which strikes our existing law and religion at IIG level.
c) Public Awareness related activities: This division is responsible for
sending important free SMS nationwide (only national level
facts/programs) in response to the request by various ministries,
government, international, multinational, service oriented and
educational
offices/organizations
for
enhancing
public
awareness/educational/services oriented facts. In implementation of
this task, Cellular Mobile Operators play an important and
praiseworthy role.
d) Steps adopted for Telecommunication activities during Natural
disaster: Although Bangladesh is now partially capable of
communicating through VSAT/Satellite during disaster, she will
become completely capable in the near future, as a part of gradual
development in this sector. As a part of this activity, all Gateway (IGW
& IIG) operators have to keep aside 10% (as reserve) Bandwidth
Capacity of their Fiber-Cable Capacity for the crisis period.

30 BTRC
Annual Report 2012-2013

e) Environment friendly Telecommunication System: For the last one


decade, the modern world is mostly concerned about longtime health
hazards of continuous use of the various machine/system in line with
technological development. BTRC has taken steps for inclusion of
necessary guidelines regarding Green Telecom (so that
network/system does not cause any long term health hazard) in
various ongoing (draft preparation stage) Regulatory & Licensing
Guidelines. Besides, BTRC will go forward to ensuring Green Telecom
through the materialization of Quality of Service Guideline &
Spectrum-Emission Control Guideline.
f) Current Voice, SMS and Data Tariff: At present, BTRC approved
minimum call rate is BDT 0.25 per minute and Max BDT 2.00 per
minute in case of a mobile phone voice call. Presently the average
call rate is BDT 0.83 per minute in different packages offered by
mobile phone operators in Bangladesh. By the way, it may be noted
that in 2001, the average call rate was BDT 9.60 per minute i.e. it has
been decreased by BDT 8.77 per minute over the last 10 years. It is
hoped that it will continue in the coming years. Max. 10 second pulse
regulation has enabled the subscribers to have lower rate. The
different packages offered by different operators have led to price-war
to attract the subscribers.
g) International SIM: International Operators' SIMs are now available in
Bangladesh. As a result, people who are going abroad do not have to
use high cost roaming facility. Instead, they can buy international SIM
before going abroad.
h) International Incoming Call Charge: International Incoming call
charge has been reduced to 3.45 cents, whereas it was 4 cents in
2007. Collecting more information, BTRC is examining the possibility
of decreasing the call rate by considering the market demand and
customers' benefit.

BTRC
Annual Report 2012-2013

31

5. Existing Tariff Chart for Mobile Operators, SMS, PSTN & IPTSP
Mobile Tariff Chart:
SL. Description
1. Tariff range
2. Mobile (on-net) (Within the
same Network)
3. Mobile (off-net) (Termination
in other Network)
4. Mobile to International Outgoing
5.

Interconnection Charge

Existing Mobile Tariff (Excluding VAT)


Maximum BDT 2.00/min
Minimum BDT 0.25/min
Minimum BDT 0.60/min
Rate according to the schedule
approved by BTRC
BDT 0.40/min (Originating
Operator 45%, Terminating
Operator 45% & ICX operator 10%)

SMS Tariff Chart


SL Description

Proposed Tariff (Excluding VAT)

1.

Subscriber to Subscriber SMS

Maximum BDT 0.50/SMS

2.

Subscriber to International

Maximum BDT 2.00/SMS

outgoing SMS
3.

Other VAS SMS

Rate according to the schedule


approved by BTRC

4.

Interconnection Charge

BDT0.10/SMS (Originating Operator


45%, Terminating Operator 45% &
ICX operator 10%)

32 BTRC
Annual Report 2012-2013

PSTN Tariff Chart


SL. Description
1. Tariff range
2. PSTN (on-net)
(Within the same Network)
3. PSTN (off-net)
(Termination in other Network)
4. PSTN to International Outgoing
5.

Interconnection Charge

Existing PSTN Tariff (Excluding VAT)


Maximum BDT 2.00/min
Minimum BDT 0.10/min
Minimum BDT 0.40/min
Rate according to the schedule approved
by BTRC
BDT 0.40/min (Originating Operator 45%,
Terminating Operator 45% & ICX
operator 10%)

IPTSP Tariff Chart:


SL Description
1. Tariff range
2. IPTSP (on-net) & IPTSP to
IPTSP (Within the same network
& other IPTSP Network)
3. IPTSP (off-net) (Termination
in other Network)
4. IPTSP to International Outgoing
5.

Interconnection Charge

Existing IPTSP Tariff (Excluding VAT)


Maximum BDT 2.00/min
Maximum BDT 0.10/min

Minimum BDT 0.30/min


Rate according to the schedule approved
by BTRC
BDT 0.40/min (Originating Operator 45%,
Terminating Operator 45% & ICX
operator 10%)

Participation in International Training, Workshop, Seminar & Meeting:


54 (Fifty four) officers from BTRC and various ministries have attended 66
(Sixty Six) different training, workshop, seminar, forum and meetings
abroad. Details of these training are described in the last part of this report.

BTRC
Annual Report 2012-2013

33

34 BTRC
Annual Report 2012-2013

Spectrum Division

BTRC
Annual Report 2012-2013

35

36 BTRC
Annual Report 2012-2013

Spectrum Division
Since the discovery of radio spectrum, the use of telecommunications
services has been constantly increasing. The demand for radio spectrum
bandwidth has also increased with the discovery of high frequency wireless
devices. This demand has given rise to the need for radio spectrum
management and monitoring. It is believed that the scientists and
policymakers at the beginning of the 20th century identified this need while
trying to overcome the problems of radio frequency interference. Later,
various policymaking institutions were formed at the national and
international level for this purpose.
Spectrum is a precious national resource, for this spectrum division of
BTRC does the planning, formulating and implementing guidelines for
using spectrum. BTRC manages and m onitors the spectrum on behalf of
the government. Works related to automated spectrum management are
also going on beside assigning frequencies to various radio services.
Currently measures have been initiated for effective, accurate and
expeditious ways to determine present and probable future demand for
various frequency bands, making new frequencies usable and ensuring
effective methods of allocation of spectrum. Also the future expansion of
telecommunication sector, mostly depends on these activities.

1. National Frequency Allocation Plan (NFAP)


Though spectrum is a limited resource, the domain of its need and use are
enormous. It has huge demand all over the world. When same frequency is
used in neighboring countries or by different technologies, there are
possibilities of interference. In order to avoid such occurrence, every
country has its own frequency allocation plan depending on technology
based spectrum management in different ITU regions. This plan is known
as National Frequency Allocation Plan (NFAP). After BTRC was
established, NFAP was prepared by a UK based consulting firm
'Interconnect Communication' in the year 2004, financed by the World Bank
aided project "Strengthening the Regulatory Capacity of BTRC". Due to
evolving technology, NFAP was modified again in 2010 by another UK
based consulting firm "Helios Technologies Ltd". According to ITU Radio
Regulation the 9 KHz to 1000 GHz frequency band has been reserved for
various services in NFAP. Currently frequency is allotted to the applicant
after assessing the demand and consulting NFAP. Best use of the precious
national resource of the country is ensured by giving highest priority to
NFAP, while assigning it to the applicants.

2. Procedure of Spectrum Allocation


One has to submit an application to the Commission for the assignment of
spectrum in a prescribed form duly filled up along with the payment of
BTRC
Annual Report 2012-2013

37

spectrum allotment fees and inclusion of necessary documents. The


application is then reviewed on the basis of NFAP and placed to the
Spectrum Management Committee (SMC) for opinion. As per Bangladesh
Telecommunication Regulatory ACT 2001, the sole responsibility of
assigning radio spectrum belongs to the commission. As per
recommendation of SMC meeting, the application then forwarded to the
Commission meeting. According to the decision of the Commission
meeting, the radio spectrum is allocated to the applicant. In this year,
several important decisions regarding radio spectrum allocation were made
at four SMC meetings.

3. Spectrum Pricing
As spectrum is an inadequate national resource, it is required to settle the
proper price of the spectrum to ensure efficient and active usage. In this
regard, the ITU is reviewing the guidelines and the price of spectrum in
different countries. In this financial year, Mr. Geoff Luther was appointed by
ITU as a proficient advisor to work in Bangladesh on this issue. During his
advisory period, he discussed with the Ministry of Post and
Telecommunication, BTRC and representatives from different operators.
He pointed out that there was not a set formula for spectrum charges in
ISP, Broadcasting, Land mobile, Aeronautical/Maritime and other services.
He also prepared a recommendation paper about the formula of spectrum
pricing in those radio services. The commission has accepted this
recommendation paper and the Spectrum Division has taken initiative to
activate the suggestions from this recommendation paper.

4. South Asian Telecommunications Regulators' Council (SATRC)


South Asian Telecommunications Regulators' Council has formed by the
representatives from the telecom regulatory bodies of Bangladesh, India,
Pakistan, Nepal, Bhutan, Sri-Lanka, Maldives, Afghanistan and Iran in the
year 1997. Every year, a meeting of SATRC is held in one of these nine
member states. Spectrum management of these nine countries is one of
the key activities of SATRC. The representatives from the member states of
SATRC have formed "Spectrum Working Group". Currently an experienced
representative from the telecommunication regulatory authority of Iran is
holding the post of the Chairperson of this Working Group. BTRC has
successfully arranged the meeting of Spectrum Working Group in Dhaka
on 11th and 12th October in the last year. In that meeting, a decision has
been taken to prepare a joint recommendation/report on Cross Border
Coordination, Harmonized Use of the 700 MHz Digital Dividend Band in
SATRC Countries, Study of Regional Requirement and Availability of
Spectrum for Wireless Broadband, Market Based Methods of Spectrum
Management in SATRC Countries, Sharing of Frequency in SATRC
Countries and some other issues after evaluating the status of the member
states on these issues. At present, Bangladesh is preparing a report on
'Harmonized Digital Broadcasting'.

38 BTRC
Annual Report 2012-2013

The participants of the SATRC Working Group meeting held in Dhaka

5. Cross Border Interference


Recently, some of the mobile phone operators from both Bangladesh and
India were facing frequency interference in the border area of these two
countries. As Bangladesh and India both are ITU Region-3 states, they
have similar radio frequency planning for cellular mobile phone service.
Therefore, it may result in frequency interference, which is unwanted and
need to be resolved immediately. At the beginning of this year, the GSM
operators of Bangladesh drew the attention of BTRC regarding this
interference issue and request for a solution. In its respect, BTRC has sent
a request letter through the concerned ministry of Bangladesh to the
concerned ministry of India and Telecom Regulatory Authority of India
(TRAI) to find a solution of cross border interference problem. On the other
side, the High Commission of India has also requested BTRC through the
Ministry of Post and Telecommunication of Bangladesh to take action about
the interference created by the GSM operator of Bangladesh. Bangladesh
has sent a proposal to TRAI to form a committee with the representatives
of GSM operator, regulators and decision making bodies from these two
countries to formulate a solution to this problem in future. The Spectrum
Division at BTRC is continuously trying to solve the cross border
interference related issue at international level on behalf of Bangladesh.
BTRC
Annual Report 2012-2013

39

6. 2G Cellular Mobile Phone Service


According to NFAP, radio spectrum of 900 MHz & 1800 MHz GSM bands
are allocated for second generation mobile phone service. At present five
operators are providing this second generation mobile service by GSM
technology. Among these, Airtel is providing their 2G service in ITU
declared E-GSM band. The following radio spectrum is assigned to the five
mobile phone operators that are using GSM technology for 2G mobile
phone service:
16
14
14

Grameen Phone Ltd.

MHz

10

Robi Axita Ltd.

Orascom Telecom (BD) Ltd.

Airtel

Teletalk Bangladesh Ltd.

2
0

GSM 900 band

GSM 1800 band

E-GSM band

Frequency Band

Besides, Pacific Telecom Bangladesh Ltd. (Citycell) is providing mobile


phone service by using CDMA technology. The following CDMA 800 MHz
band is assigned to this operator:
Name of the operator
PBTL

Frequency assigned in CDMA 800 MHz


For whole county 6.3 MHz and for central zone
8.82MHz (additional 2.52 MHz).

7. 3G/4G/LTE Cellular Mobile Phone Service


According to ITU Radio Regulation and NFAP, 1920-1980/2110-2170 MHz,
2500-2690 MHz and 698-806 MHz frequency bands are reserved for 3G/
4G/LTE mobile phone services. 3G/4G/LTE is one of the key technologies
to make voice and data service available to distant population of a country.
BTRC has taken initiatives to start this service among all the operators
countrywide. In this regard, an auction for 3G frequency will be held by
September, 2013. After that auction, the 3G frequency bands will be
assigned to the winner operators.
In this year, 3G frequency has already been assigned to the state owned
GSM operator Teletalk Bangladesh Ltd. as pilot basis and for commercial
test operations. Our honorable Prime Minister Sheikh Hasina inaugurated
the 3G service of Teletalk in this year.

40 BTRC
Annual Report 2012-2013

8. PSTN (Public Switched Telephony Network) Service


During the year 2004-2005, 15 (fifteen) companies have been awarded
PSTN operator's license to make fixed phone service available at the
doorstep of the people beside cellular mobile phone services. Frequencies
allotted to the operators were from CDMA 800 MHz and 1900 MHz band.
Due to illegal activities, the spectrum allocation of some PSTN operators
have been revoked. Currently, other than state owned PSTN operator BTCL
and one private operator RanksTel, others do not have much activities.

9. Broadband Wireless Access Service


In an open auction, 35 MHz frequency has been assigned to Augere
Wireless Broadband from the 2.3 GHz band and same to the Bangla Lion
Communication Ltd. from the 2.5 GHz band. After awarding this license, the
internet penetration of the country has increased. At present, the number of
broadband subscriber in Bangladesh is about 0.4 million. 56 percent of the
district- towns in Bangladesh are now under wireless broadband network.
To make this possible, BTRC has lowered the bandwidth price after
analyzing the overall scenario and consulting with the ministry. Lowering the
price of bandwidth will have an effect on spreading the internet service at
the grass-root level and developing the telecommunication infrastructure.

10. Internet Service Provider (IMP)


There are 17 (seventeen) following organizations which have been awarded
licenses from BTRC to provide wireless internet service in Bangladesh.
These organizations have been assigned to make the internet facility
available to the mass people.
Sl.
No.
1
2
3
4
5
6
7
8
9
10

Name of the
Frequency Sl. Name of the
Frequency
Organization
Band (MHz) No. Organization
Band (MHz)
Agni Systems Ltd.
3500
11 Tacion Ltd.
3500
Bangladesh Internet Exchange Ltd.
3500
12 Link-3 Ltd.
3500
Ranks ITT Ltd.
3500
13 X-Net Ltd.
3500
Bangladesh On-line Ltd.
5200
5600
Ektoo Ltd.
5200
14 ADN Telecom Ltd.
3500
Always On Network Ltd.
700
5600
BRACNet Ltd.
3500
15 Access Telecom Ltd.
3500
Squire Informatics Ltd.
3500
16 AMRA Network Ltd.
3500
Global Access Ltd.
3500
17 Poly Trade Ltd.
2300
New Generation Graphics Ltd.
3500
800

Apart from the above list, under the ISP license, 2.400-2.483 GHz and 5.725-5.875
GHz band i.e. the ISM band frequency is also allowed for providing internet service.
BTRC
Annual Report 2012-2013

41

11. Terrestrial Television Broadcasting


Only BTV is being transmitted using terrestrial television broadcasting technology in
Bangladesh. According to ITU Radio Regulation Conference 2006 (RRC-06) some
member states have signed an agreement to switch over the analog terrestrial
broadcasting by the year 2015. Among the signatories, some countries have
requested five more years to stop broadcasting in the VHF band. Unfortunately,
Bangladesh has not signed the agreement. According to the law of Bangladesh,
terrestrial television broadcasting is reserved for BTV only. BTV is using VHF band
174-230 MHz spectrum for this transmission. According to NFAP, 522-698 MHz
spectrum may be assigned for terrestrial television broadcasting in future.

12. Satellite Television Broadcasting


The license of private satellite television broadcasting is issued from the
Ministry of Information (MoI). According to permission from the Ministry of
Information, spectrum is assigned from BTRC to those satellite television
operators. So far 28 (twenty eight) satellite television channels have been
assigned spectrum from BTRC. These television channels are using 6/9/12
MHz uplink frequency from 5.85-6.425 GHz band.
Sl.No. Name of the TV Channel

Sl.No. Name of the TV Channel

1
2
3
4
5
6
7
8
9
10
11
12
13
14

15
16
17
18
19
20
21
22
23
24
25
26
27
28

42 BTRC
Annual Report 2012-2013

Bangladesh Television (BTV)


Diganta Media Ltd. (Diganta TV)
Channel One
Multimedia productions company Ltd. (ATN Bangla)
Ekushe Television
Impress Telefilm Ltd. (Channel I)
International Television Limited
National Television Ltd. (RTv)
Shamol Bangla Media Ltd. (Bangla Vision)
Boishakhi Media Ltd.
Desh Television
Islamic Television Ltd.
Focus Multimedia Ltd. (CSB)
Jamuna Television Ltd.

ATN News Ltd.


Independent Television Ltd
Maasranga Television Ltd.
Samay Television Ltd.
Ekattur Media Ltd.
Mohna Television Ltd.
My TV
SA Television Ltd.
Channel-9
Gazi Television Ltd.
Bijoy Television Ltd.
Times Media Ltd.
Asian Telecast Ltd.
Birds Eye Media &
Communication Ltd. (Gaan Bangla)

The satellite channels are playing a vital role in order to reach the news of
Bangladesh and the culture to the bengali people residing in different corners
of the world. Besides, the broadcasting spectrum bands of Focus
Multimedia Ltd (CSB), Jamuna Television Ltd. and Channel One have been
revoked and also Islamic Television Ltd., Diganta Media Ltd. have been
suspended due to unauthorized activities.

13. FM Radio Broadcasting:


The license of FM radio broadcasting is given from the Ministry of
Information. After getting license from the Ministry of Information, an
organization is assigned radio spectrum from BTRC for FM broadcasting
from BTRC. According to NFAP, the frequency band 87.5 to 108 MHz is
named as FM band.
Every organization may be assigned 200 KHz of spectrum for radio
broadcasting. As a result, there are maximum 102 (one hundred and two)
number of organizations can have FM band spectrum. Till 2013, there are 17
(seventeen) FM band spectrum have been given to 12 (twelve) organizations,
including state owned 'Bangladesh Betar' for FM radio broadcasting. The
organizations for FM band radio broadcasting are as below:
Sl. No. Name Of The Organization

Assigned Frequency (central)

Radio Foorti Limited

88.00 MHz

Uniwave Broadcasting Ltd.(Radio Amar)

88.40 MHz

Bangladesh Betar (Chittagong, Khulna, Rajshahi, Sylhet, Rangpur)

88.80 MHz

ABC Radio

89.20 MHz

Radio Broadcasting FM Ltd. (Radio Today)

89.60 MHz

Bangladesh Betar (Bogra)

90.00 MHz

Dhaka FM Limited

90.40 MHz

Asian Radio Limited

90.80 MHz

People's Radio Limited

91.60 MHz

10

Asiatic Marketing Communication Ltd. (Radio Shadhin)

92.40 MHz

11

Gangchil Media Ltd.

92.80 MHz

12

Media City Ltd.

96.00 MHz

13

Bangladesh Betar (Khulna)

100.00 MHz

14

Tune FM

101.20 MHz

15

Bangladesh Betar (Rangamati)

103.20 MHz

16

Bangladesh Betar (Barisal)

105.20 MHz

17

Bangladesh Betar

106.00 MHz
BTRC
Annual Report 2012-2013

43

Recently, Spectrum monitoring department has observed that some FM


radio stations are using radio frequency above their assigned spectrum
and has warned them immediately. As a result it is possible to broadcast
FM station properly by monitoring the spectrum regularly.

14. Community Radio Broadcasting


Bangladesh government has passed Community Radio Installation,
Transmission and Operation Guideline-2008 to provide information service
to the people of specific locality. So far, 14 organizations have been given
licenses of community radio. According to NFAP, 87.5-108.0 MHz band is
reserved for this service. Assignment of spectrum in favor of these
organizations is as follows:
Sl. No.

Name of the Community Radio

Region

01.

RDRS Bangladesh

Kurigram

02.

CCD Bangladesh

Rajshahi

03.

Young power in social action

Chittagong

04.

BRAC

Moulovibazar

05.

LDRO

Bogra

06.

Nalta hospital and community health complex

Satkhira

07.

Barendra radio

Naogaon

08.

Srijoni Bangladesh

Jhenaidah

09.

Krishitothya service

Borguna

10.

EC Bangladesh

Monshiganj

11.

Eklab

Teknaf

12.

Broadcasting Asia of Bangladesh

Khulna

13.

ProyashManobUnnayan Society

Chapainababganj

14.

Mass Line Media Center

Borguna

Assigned Frequency

99.20 MHz

98.80 MHz

The output power of community radio transmitter is 100 watt and its
coverage area is 17 KM. In order to provide the distant population of the
country with the benefit of community radio, the policy to increase the output
power of the transmitter from 100 watt to 250 watt is under process. If the
output power is increased the coverage area will also increase and more
people could be served with information. As community radio serves in a

44 BTRC
Annual Report 2012-2013

specific area, a plan has been taken to cover the whole of Bangladesh under
three frequency spectrums, which are 98.40 MHz, 98.80 MHz and 99.20
MHz.

15. Public Mobile Radio Service (PMR)


PMR is the short form of Public Mobile Radio service. According to ITU
regulation and NFAP, PMR band HF (3-30 MHZ) and VHF (30-300 MHz) are
reserved for walkie-talkie. Beside this, for Citizen Band 26-27 MHz and for
Short Business Radio (SBR) 245 -246 MHz frequencies are used in shared
basis without repeater for only walkie-talkie communication.
Usage of PMR: To ensure the security of government and non-government
organizations and private companies, diplomatic agencies, United Nations
Missions, security agencies, law enforcing agencies the use of walkie-talkie
has immense importance. Currently 30 (thirty) institutions are assigned
frequencies in SBR and CB band who are providing security in small scale.
Till now 71 (seventy-one) institutions have been assigned frequencies in HF
and VHF band to communicate using base station, repeater and walkietalkie. Additionally, with reference to NFAP, 2 (two) organizations are
temporarily using frequencies in the VHF band for research and
development purpose. The usage of PMR is increasing day by day for the
following reasons
Point to multipoint communication system
Push to talk facility
Wide area coverage
Uninterrupted communication
Usage of HF, VHF and UHF frequency bands.

16. Governmental Radio Service


According to the NFAP, there are some frequency bands reserved for
National Security Agencies and Law Enforcement Departments. These
frequency bands are known as a Governmental Radio band. In order to
provide security to the people and to maintain law & order, these frequencies
are used by Bangladesh Army, Bangladesh Air Force, Bangladesh Navy,
Bangladesh Police, Border Guard Bangladesh, Bangladesh Ansar & VDP,
Coast Guard, Fire Service and Civil Defense. As per the opinion from the
Armed Forces Division, governmental radio frequency band is assigned to
the organizations from BTRC. During this year, due to some difficulties are
observed for assigning 800 MHz band in governmental and commercial
radio service, an initiative has taken to re-arrange the radio spectrum.
BTRC
Annual Report 2012-2013

45

17. ISM Radio Service


Under the NFAP, 26.957-27.283 MHz band, 40.66-40.70 MHz band, 2.402.483 GHz band and 5.725-5.850 GHz band are defined as Industrial,
Scientific and Medical (ISM) bands. ITU Radio Regulations have defined
these spectrum bands as Deregulated Band for using of Industrial,
Scientific and Medical.
BTRC however, allows these bands to be used for telecommunications
under specific conditions. Many telecom operators, ISPs,
government/private organizations, banks, insurance & financial institutions,
electricity & fuel related organizations, etc.; use these bands for radio links
on a shared bandwidth basis. In particular, ISPs providing Wi-Fi services
are most popular by using the 2.40-2.483 GHz band. Recently, an initiative
has been taken to prepare a policy guideline to provide service using 2.402.483 GHz and 5.725-5.850 GHz bands. In this guideline, the domain of
using wireless devices of short ranges and of low energy consumption will
be specifically addressed so that applicants intended to use this band will
have a definite idea.

18. Aeronautical Radio Service


As per NFAP of Bangladesh, 108.000 MHz to 117.975 MHz and 118.00 to
136.00 MHz spectrum are generally used for Aeronautical radio service.
For a safe and smooth flying in the sky, as well as landing of an aircraft, it
is very important to communicate from air to air, air to ground and also
ground to air. This spectrum bands are also required in the aircraft and
ground station for internal communication. The spectrum bands, which are
used for the above purposes is known as Aeronautical Band. In the
aforesaid radio spectrum bands, 108.000 MHz to 117.975 MHz is used for
Instrumental Landing System (ILS) and 118.00 to 136.00 MHz spectrum is
used for air to air, air to ground and also ground to air communications.
As per Radio Regulation of ITU, 960.00 MHz to 1215.00 MHz spectrum
bands are used for measuring the distance and to align the aircraft with the
right track in the air. In the year 2012-2013, BTRC has permitted 7 (seven)
organizations for aeronautical radio service. BTRC has given the scope to
use the spectrum of aeronautical band to 42 (forty-two) local and foreign
organizations. BTRC provides Call Sign and license to the each aircraft
after getting the appropriate revenue.

46 BTRC
Annual Report 2012-2013

19. Maritime Radio Service


According to ITU Radio Regulation Appendix 17 and 18, HF and VHF
bands are reserved for maritime services. 2182 KHz and 156.800 MHz
frequencies are reserved for Distress Call and Safety Services in Maritime
operations.
Apart from these, 4116 KHz and 8207 KHz (frequency bandwidth is 3 KHz)
in the HF band, and 156.325 MHz and 157.375 MHz (frequency bandwidth
is 25 KHz) each under VHF band are used as carrier frequency. In the year
2012-13, there are 26 (twenty-six) organizations that applied for license to
Operate Radio Communications Equipment (Maritime) to the Spectrum
division of BTRC. Among these, 6 (six) organizations have been awarded
licenses. Rest of the applications are under official process. Nowadays,
communication between coastal stations and ocean going ships are mostly
done by the Global Maritime Distress and Safety System (GMDSS), a state
of the art advance satellite technology. As a result of this system usage,
geographical position can be identified from any place of Bangladesh.
Hydro-graphics inspection, water transport, dredging and others related
activities can be done accurately.

20. Satellite Service


Satellite Communication is one of the main medium of modern
telecommunication. Use of satellite is a ground breaking invention in the
field of telecommunication. Besides, telecommunication in Bangladesh,
other satellite radio services like broadcasting satellite, meteorological
satellite, radio location satellite, radio determination satellite, earth
exploration satellite, aeronautical satellite, maritime satellite, and spaceresearch satellite are used in their own fields. Necessary frequency and
import permission of required equipment for these services are given by
BTRC. Necessary steps have been taken to launch Bangladesh's own
satellite 'Bangabandhu Satellite'. As a result, Bangladesh will be able to
operate the aforesaid radio services and will be able to save huge revenue
besides creating efficient work force.
Initiatives have recently been taken to implement policy guideline on usage
of satellite phone. Once this guideline is approved, it will be possible to
BTRC
Annual Report 2012-2013

47

provide directives on legal bindings, eligibility of the user, intercommunication, mobility, types of network, duties of the stakeholders for
using satellite phone in Bangladesh.

21. VSAT Service


VSAT (Very Small Aperture Terminal) is a small fixed satellite antenna that
provides highly reliable communication means for data, voice and fax
between almost any numbers of geographically dispersed sites. VSAT
technology represents a cost effective solution for users seeking an
independent communications network connecting a number of remote
sites. VSAT networks offer value-added satellite-based services capable of
supporting the Internet, data, LAN, voice/fax communications, and can
provide powerful, dependable private and public network communications.
At present, there are 5 (five) VSAT Provider with Hub Licensee, 12 (twelve)
VSAT Provider Licensee, 44 (forty four) VSAT User Licensee in the country.

LARGE NUMBER OF
REMOTE SITES

USER 1'S
CENTRAL
COMPUTER

HUB SITE

USER 1'S
REMOTE TERMINALS

HUB
EQUIPMENT

USER 2'S
CENTRAL
COMPUTER
USER 3'S
CENTRAL
COMPUTER

USER 2'S
REMOTE TERMINALS

USER 3'S
REMOTE TERMINALS

VSAT Shared Hud Network Configuration

22. Amateur Radio Service


Amateur radio (also known as Ham Radio) is the use of designated radio
frequency spectrum for purposes of private recreation, non-commercial
exchange of information, wireless experimentation, self-training, and
emergency communication. The term "amateur" is used to specify persons
interested in radio technique solely with a personal aim and without direct
pecuniary interest, and to differentiate it from commercial broadcasting,
public safety (such as police and fire), or professional two-way radio

48 BTRC
Annual Report 2012-2013

services (such as maritime, aviation, taxis, etc.). Amateur or ham radios


may serve as one of the important means of telecommunication in case of
natural disasters or other emergencies. BTRC provides licenses and
call-signs for amateur radio operators in the VHF and UHF bands. At
present, there are 144 licensed amateur radio operators in the country.
BTRC will take an examination for license of Amateur radio, which will help
to increase the number of amateur radio operators this year.

23. NOC to Import for Radio Equipment


For uninterrupted communication, there is no alternative other than using
wireless devices. According to section 55 of 'Bangladesh
Telecommunication regulatory Act' the permission of using wireless
equipment is provided from Spectrum division of BTRC. As per import
policy, a prior approval of BTRC is required to import radio equipments.
Without prior approval of BTRC, importing of any radio equipment is illegal
and there is a jurisdiction of financial punishment with imprisonment to
those, who abuse the law by importing radio equipments. The rules of
importing radio communication devices are in the website of BTRC. The
application and related paper are needed to submit for importing radio
equipment. Then applications are scrutinized to issue NOC for import. This
division is working relentlessly to help these organizations who are working
for the development of telecommunication and electronic media.

24. Issuance of Dealer Possession and Radio Equipment


Vendor Enlistment
There are 12 (twelve) countries in the world, who has more than 100 million
active mobile phone subscribers. Bangladesh is one of them. The total user
of mobile phone reached 105.051 million in June 2013. As a result, import
of mobile handset is increasing day by day. For import the mobile phone
handset importers are given 'Radio Equipment Importer and Vendor
Enlistment Certificate' by spectrum division. By 'Radio Equipment Importer
and Vendor Enlistment Certificate' mobile phone handset/others Radio
Equipment importers are registered.

BTRC
Annual Report 2012-2013

49

By 'Radio Equipment Importer and Vendor Enlistment Certificate'


enlisted/registered importers get permission for import all Radio Equipment
like HF, VHF, UHF, Walkie-Talkie, Base/Repeaters, Cellular Mobile Phone,
Fixed Wireless Phone, etc. Till now 1200 (twelve hundred) importers are
given 'Radio Equipment Importer and Vendor Enlistment Certificate'.
Imported Mobile Phone set in Million

Number of Mobile phone set in Million


20
18
16
14
12

Number of Mobile phone set in


Million

10
8
6
4
2005 2006 2007 2008 2009 2010 2011 2012 2013
Year (July-June)

For National security and public value, Spectrum Division takes necessary
steps to insure the correct IMEI number and standard mobile phone
handset import and usage. "Type Approval for Mobile Phone Handset
Import" process was initiated to make the import process easier and
required less time for importers. In order to prevent the intrusion of mobile
phone sets with duplicate or fake IMEI into the market, implementation of
the Equipment Identity Register (EIR) in the operators' network is also in
the process.

25. Standardization for Usage of Bangla in Mobile Phone Handset


The standardization of Bangla scripts in the mobile phone hand set is a
revolutionary step. In order to implement, the vision of 'Digital Bangladesh'
of the government, according to the commitment of Honorable Prime
minister Sheikh Hasina, 'Access to Information' (A2I) took initiatives to bring
all the stakeholders on one platform and standardize Bangla keypad for
basic mobile phone handset. A2I, previously known as 'Support to Digital
Bangladesh' is a program directly run by the Prime Minister's Office.The

50 BTRC
Annual Report 2012-2013

Bangla layout was then standardized by Bangladesh Standards and


Testing Institute (BSTI). Honorable Prime minister Sheikh Hasina
inaugurated SMS service in Bangla on 21st February 2012, in a ceremony.
BTRC ensures import and marketing of mobile phone handsets with
Bangla keypad.

26. Spectrum Monitoring


Spectrum Monitoring and Detection under BTRC's Spectrum Division is
responsible for monitoring spectrum usage. A central Fixed Monitoring
Station was established at Dhaka for the purpose of radio spectrum
monitoring by BTRC's Spectrum Division. There are also 05 (five) other
Fixed Monitoring Stations located in Chittagong, Khulna, Shylhet, Bogra
and Rangpur. From these stations the Radio Spectrum is monitored
periodically and on an emergency basis, and the sources of frequency
interference are detected and resolved immediately. There are also 05
(five) mobile monitoring stations, 02 (two) monitoring pickups, 03 (three)
wideband portable spectrum analyzers, and a portable monitoring station
available to provide support for BTRC's frequency monitoring and resolving
interference issues. With these BTRC regularly monitors frequencies used
by mobile phone operators, PSTNS, Microwave, walkie-talkie, FM
broadcasting, TV broadcasting, aeronautical, maritime, ISP and Wi-Max
operators. Using this spectrum management and monitoring system, it is
possible to monitor radio frequency usage, interference detection and to
provide solution effectively and efficiently. Special importance is given to
preventing illegal transmissions into frequencies licensed by legitimate
users and ensuring that all users follow the legal requirements. In addition
to resolving problems faced by domestic users, the collected information
has been used to resolve problems of operators at the international level.
Monitoring also helps identify unused bandwidth where services classified
as non-essential by the ITU can be reallocated. This allows optimal use of
a scarce and precious national resource. It has been difficult to keep up
with worldwide innovation as well as the increasing number of domestic
service providers with such a small number of monitoring stations. Thus,
taking the importance of Spectrum Monitoring and Detection into
consideration, the number of monitoring stations is being increased.
BTRC
Annual Report 2012-2013

51

In addition, the 5 (five) monitoring stations outside Dhaka will be provided


their own buildings in order to expand their operations. The land acquisition
process is already underway. At the same time, the contract with the
equipment supplier, TCI, has been extended and the Terms of Reference
have been expanded.
Achievements in 2012-2013 with Spectrum Monitoring and Detection:
Interference with a WiMax operator has been resolved.
Mobile operator access and microwave frequency interference issue
has been resolved
E-GSM and CDMA operators can now coexist.
An ISP exceeding its allocated bandwidth has been identified.
FM radio operators exceeding allocated bandwidth have been
identified and steps taken to resolve the issue.

Photographs of Spectrum Monitoring and Detection Department

Honorable Minister of Posts and Telecommunications, Advocate


Shahara Khatun M.P is briefed on Mobile Monitoring Station.

Mobile Monitoring System & vehicles of BTRC.

52 BTRC
Annual Report 2012-2013

Spectrum monitoring of an ISP by using


Portable Monitoring Station.

Engineering and Operations Division

BTRC
Annual Report 2012-2013

53

54 BTRC
Annual Report 2012-2013

Engineering and Operations Division


Engineering and Operations (E&O) Division deals with the standardization
aspect in the telecommunication sector. This division plays the key role in
BTRC to ensure effective and smooth operation of different types of
telecom operator according to the licensing guideline. This division
regulates interconnection among the telecom operators and resolves
interconnection disputes. It monitors and ensures technical implementation
of the licensing guidelines. The E&O division monitors

and analyzes the

bandwidth utilization of ANS & Gateway operators. This Division issues


NOC for non-radio equipment and technically assists the Commission in
revenue assurance aspect. E&O division also analyzes and determines
telecommunication indicators for Bangladesh.
E&O division assigns National Signaling Point Code (NSPC). It monitors
the telecommunication infrastructure development in the country, and
ensures proper implementation of Infrastructure Sharing Guidelines to
enable optimum use of available telecom resources.
The main functions of this division are given below-

1. International Gateway (IGW) Operator


There is a total of 29 IGW operators including incumbent BTCL to route all
types International calls to ensure better revenue sharing of the
government from international calls. IGW operators Bangla Track
Communications Ltd., Mirtel Limited, Novotel Ltd. and BTCL started their
commercial operations in September 2008. Recently, the Commission has
awarded 25 new IGW licenses of which 24 IGW operators have launched
their commercial operations and the last one is in process to launch.

BTRC
Annual Report 2012-2013

55

Statistics on International call volume of the last fiscal year are given below:
Months
Jul. 12
Aug. 12
Sep. 12
Oct. 12
Nov. 12
Dec. 12
Jan. 13
Feb. 13
Mar. 13
Apr. 13
May 13
Jun 13

Incoming Call Minutes


1,213,602,989.71
1,328,343,221.71
1,134,179,950.67
1,217,130,801.14
1,174,601,913.74
1,096,534,799.94
1,301,439,416.77
1,236,079,510.73
1,411,023,837.40
1,174,282,676.58
1,200,028,410.06
1,248,267,512.92

Outgoing Call Minutes


24,330,842.57
27,100,625.87
25,914,297.05
28,917,860.63
25,545,854.45
20,277,488.37
26,145,872.30
22,287,554.83
25,255,910.87
25,024,039.72
25,081,966.40
24,691,249.23

In July, 2012, total international incoming call minutes routed through IGWs
were 1,213,602,989.71 which reached to 1,248,267,512.92 call minutes by
June, 2013. On the other hand, the total international outgoing call minutes
were 24, 330,842.57 in July, 2012 and 24,691,249.23 in June, 2013.

1,600,000,000
1,400,000,000
1,200,000,000
1,000,000,000
800,000,000

12
Oc
t.1
2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
3
M
ay
.1
3
Ju
n.
13

Se
p.

g.
1

Au

Ju

600,000,000
400,000,000
200,000,000
0
l.1
2

Call Minutes

International Incoming Call Minutes Trend

Month

56 BTRC
Annual Report 2012-2013

International Outgoing Call Minutes Trend


30,000,000

Call Minutes

25,000,000
20,000,000
15,000,000
10,000,000
5,000,000
Se
p.
12
Oc
t.1
2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
3
M
ay
.1
3
Ju
n.
13

Au

l.1
Ju

g.
12

Month

2. Interconnection Exchange (ICX) Operator


To ease the management of international and domestic calls, 3 ICXs have
been in operation including incumbent operator BTCL since 2008.
Recently, with the direction of the Government, BTRC has awarded 23 new
ICX licenses, of which 22 ICXs have started their commercial operations.
Routing of calls through ICXs has simplified the interconnection scenario
between different operators and enabled the regulator with a more
transparent platform to monitor & analyze the call volume handled by
different mobile, PSTN and IPTSP operators to ensure proper revenue
sharing mechanism for the Government.
In July, 2012, the total international incoming call minutes routed through
ICXs were 1,213,602,989.71 which reached to 1,248,267,512.92 call
minutes by June, 2013. Similarly, the total international outgoing call
minutes were 24,330,842.57 in July, 2012 and 24,691,249.23 in June,
2013.

BTRC
Annual Report 2012-2013

57

Statistics on International and domestic call volume of the last fiscal year are
given below:

International Call Volume:


Month
Jul. 12
Aug. 12
Sep. 12
Oct. 12
Nov. 12
Dec. 12
Jan. 13
Feb. 13
Mar. 13
Apr. 13
May 13
Jun 13

Incoming Call Minutes


3,206,450,748
3,432,488,517
3,429,541,040
3,588,434,321
3,628,434,321
3,849,553,731
4,504,260,459
5,060,443,661
5,022,102,404
4,981,873,993
4,997,394,594
4,895,486,044

Outgoing Call Minutes


3,019,391,700
3,213,296,928
3,170,383,263
3,353,037,288
3,453,037,288
3,589,632,837
4,127,841,887
4,051,922,034
4,709,996,021
4,730,811,737
4,650,327,497
4,784,130,801

Call Minutes

Incoming Call Minutes Trend

p.
12
Oc
t.1
No 2
v.1
De 2
c.1
Ja 2
n.
1
Fe 3
b.
1
M 3
ar
.1
3
Ap
r.1
M 3
ay
.1
Ju 3
n.
13

12

Se

g.

Au

Ju

l.1

40,000,000.00
35,000,000.00
30,000,000.00
25,000,000.00
20,000,000.00
15,000,000.00
10,000,000.00
5,000,000.00
0.00

Month

5,000,000,000
4,500,000,000
4,000,000,000
3,500,000,000
3,000,000,000
2,500,000,000
2,000,000,000
1,500,000,000
1,000,000,000
500,000,000
0.00

Ju
l.1
2
Au
g.
12
Se
p.
12
Oc
t.1
2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
M 3
ay
.1
3
Ju
n.
13

Call Minutes

Outgoing Call Minutes Trend

Month

58 BTRC
Annual Report 2012-2013

3. Domestic Paid Mins Bi-lateral


In accordance with the ICX licensing guideline, ICX operators are also
routing domestic traffic. In July, 2012 total domestic call minutes routed
through ICXs were 3,206,450,748 which increased to 4,895,486,044 call
minutes in June, 2013. As call routing through the BTCL-ICX has not yet
been ascertained in full swing and all the ICXs are not ready with their
zonal PoPs, the ANS operators are still managing a portion of their traffic
through direct bi-lateral connectivity. It is needed to be mentioned that all
the bi-lateral connectivity between mobile operators in Dhaka has been
removed and traffic volume from the Dhaka region are routed through
ICXs. Gradually all the bi-lateral connectivity will be removed when zonal
PoPs will be ready to route the traffic. In July, 2012 total domestic call
minutes routed through bi-lateral connectivity were 1,446,723,882 which
were 482,107,342 call minutes in June, 2013.
Month
Jul. 12
Aug. 12
Sep. 12
Oct. 12
Nov. 12
Dec. 12
Jan. 13
Feb. 13
Mar. 13
Apr. 13
May 13
Jun 13

Incoming Call Minutes


1,446,723,882
1,452,064,531
1,332,367,301
1,438,169,593
1,234,256,098
866,894,876
461,882,950
431,321,405
501,693,781
484,494,567
526,042,119
482,107,342

Outgoing Call Minutes


1,425,262,011
1,429,078,929
1,318,732,889
1,313,697,186
1,162,743,400
867,095,280
461,465,117
442,502,343
501,335,107
505,118,382
506,721,205
465,978,882

1,600,000,000.00
1,400,000,000.00
1,200,000,000.00
1,000,000,000.00
800,000,000.00
600,000,000.00
400,000,000.00
200,000,000.00
0

Ju
l.1
2
Au
g.
12
Se
p.
12
Oc
t.1
2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
M 3
ay
.1
3
Ju
n.
13

Call Minutes

Incoming Call Minutes Trend

Month
BTRC
Annual Report 2012-2013

59

v.1
2
c .1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
M 3
ay
.1
3
Ju
n.
13
De

No

2
.1

t.1
Oc

Se
p

Au

Ju

l.1

1,600,000,000.00
1,400,000,000.00
1,200,000,000.00
1,000,000,000.00
800,000,000.00
600,000,000.00
400,000,000.00
200,000,000.00
0

g.
1

Call Minutes

Outgoing Call Minutes Trend

Month

4. Domestic Paid Mins On-Net Calls


Significant amount of traffic is exchanged through the network of ANSs
itself, which is called On-Net traffic. In July, 2012 total on-net traffic was
10,174,043,031 call minutes, which increased to 12,666,907,705 call
minutes in June, 2013.
Month
Jul. 12
Aug. 12
Sep. 12
Oct. 12
Nov. 12
Dec. 12
Jan. 13
Feb. 13
Mar. 13
Apr. 13
May 13
Jun 13

60 BTRC
Annual Report 2012-2013

On-Net Call Minutes


10,174,043,031
11,226,791,741
10,662,175,316
10,635,336,509
10,367,413,927
10,601,163,956
10,965,365,564
10,561,364,814
12,195,458,052
12,284,360,978
12,753,199,917
12,666,907,705

14,000,000,000
12,000,000,000
10,000,000,000
8,000,000,000
6,000,000,000
4,000,000,000
2,000,000,000
0

Ju
l.1
2
Au
g.
12
Se
p.
12
Oc
t.1
2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
M 3
ay
.1
3
Ju
n.
13

Call Minutes

On-Net Call Minutes Trend

Month

5. International Internet Gateway (IIG)


To effectively manage the international Internet bandwidth, International
Internet Gateway (IIG) licenses have been introduced by BTRC. Two such
gateways, BTCL and Mango Teleservices Ltd. have been in operations
since 2008. Recently, with the direction of the Government, BTRC has
issued another 35 licenses in this category. Out of these new licensees, 22
companies have started their operation in this fiscal year and another 03
companies are in the process to start their IIG operation.
All enduring IIGs are managing their operations with 233 x STMs of which
196 x STMs have been taken from BSCCL and 37 x STMs from
International Terrestrial Cable (ITC) operators.

6. National Telecommunication Transmission network (NTTN)


The success of the "vision 2021" which ensures Digital Bangladesh
depends on providing cheaper and more reliable telecommunication
services to the end users. The cost of the network will be cheaper only
when different organizations share a common network. To make a vibrant
transmission backbone for different organizations, BTRC awarded NTTN
(National Telecommunication Transmission Network) licenses to
Fiber@Home and Summit Communication Limited. To spread the
Telecommunication network to all the Upazillas in our country within
shortest time, specific roll out obligation has been given. To achieve this
BTRC
Annual Report 2012-2013

61

target, Fiber@Home has been working for 03 years and Summit


Communications Limited for 02 years.
Beside this Govt. has also taken initiatives to extend data connectivity all
over the Govt. offices, primary & high schools and colleges by PGCB's
additional one pair of Fiber. As a National Service Provider (NSP), it will be
easier to provide Internet BW in Govt. premises/Educational Institutions as
well as remote areas at a cheaper rate which reduce the digital divide.
Upon the decision taken at Domestic Network Coordination Committee
(DNCC) on 11th Board meeting on 5th March 2013 BTRC has provided
work order to "Fiber@Home" and Summit Communications Ltd. and on 3rd
June, 2013, an agreement has been signed by the NSPs with PGCB.

Fiber@home:
100 Upazillas of 23 Districts have been encompassed within the network
coverage of Fiber@Home. This organization has 45 PoPs/Nodes all
around the country having its Zonal offices at Bogra, Khulna, Sylhet,
Chittagong and Benapol.
In the metro city (Dhaka, Chittagong and Sylhet), Fiber@Home established
12-143 core Fiber Optic Cable, using Underground Backbone Ring
Topology. In Metro city, they are using Ring Topology and the rest of the
area is covered by FTTX (Fiber @ Home) Network to provide the
connectivity to ANS Operator.
As backhaul transmission, Fiber@home has 8 core optical fiber SDH
network in Dhaka-Chittagong route, 48 cores in Dhaka-Sylhet route and in
Dhaka-Bogra, Jessore-Benapol and Nator-Rajshahi route. To provide
redundancy F@H uses capacity-STM-1 of BTCL in those routes.

Summit Communications Limited:


49 upazilas are covered by own transmission network and 231 upazilas are
covered by leased line of Grammen phone. Total 918 km in metro city
(Dhaka, Chittagong and Shylhet) and long haul transmission line in Dhaka,
Chittagong, Gazipur, Jessore, Khulna, Faridpur is already embellished.

62 BTRC
Annual Report 2012-2013

They have total 19 PoPs and 03 zonal offices all over the country.
In case of long haul transmission, Summit Communication Ltd. (SCL) has
been leased STM-16 link of Airtel for Dhaka-Chittagong and leased line of
Grameen Phone in Dhaka-Faridpur as their primary link. Beside this a
redundant link STM-4/STM-1 of BTCL is used in Dhaka-faridpur, Dhakakhulna, Dhaka-Jessore. A 12 core overhead optical fiber primary link is
used in the Dhaka-Gazipur route.

Metro Network:
In the metro city (Dhaka, Chittagong and Sylhet), SCL 12-143 core Fiber
Optic Cable, using Underground Backbone Ring Topology. In Metro city
they are using Ring Topology and the rest of the area is covered by FTTX
(Fiber @ Home) Network to give the connectivity to ANS Operator.
SCL has expanded 1088 km cables in Dhaka, Sylhet, Khulna, Faridpur,
Chittagong, Savar and Narayanganj city.

7. Broad Band Wireless Access (BWA)


To increase the Broadband services all over the country, the Commission
awarded two Broadband Wireless Access (BWA) licenses to Banglalion
Communication Ltd. (BCL), and Augere Wireless Broadband Bangladesh
Ltd. (AWBBL) in 2008.
At present both AWBBL and BCL have their network presence to all
Divisional Headquarters with 2 ANS gateways located at Dhaka and
Chittagong. Beside, Comilla, Feni, Coxbazar, Pabna, Bogra, Rangpur and
Dinajpur districts are also covered in the Network Coverage of AWBBL and
Munshiganj, Narayanganj, Chadpur, Lakkhipur, Noakhali, Feni, Comilla,
Cox's Bazar, Kushtia, Meherpur, Chuadanga, Jhinaidah, Rajshahi,
Faridpur, Magura, Narail, Jessore, Gopalganj, Madaripur, Shariatpur,
Jhalokathi, Pirojpur, Bagerhat, Shatkhira, Borguna, Potuakhali and Bhola
districts are also covered in the Network Coverage of BCL.

BTRC
Annual Report 2012-2013

63

Subscriber Status of AWBBL:


District

Year
2010

2011

2012

14,312

79,457

1,07,683

354

7,379

16,175

Rajshahi

1023

Khulna

18

14,666

86,836

1,24,899

Dhaka
Chittagong

Total

Zone-2 and Zone-4 (Kustia, Meherpur, Chuadanga, Jhinaidaho, Rajbari,


Faridpur, Magura, Norail, Jessore, Gopalgang, Madaripur, Shariatpur,
Barishal, Jhalakathi, Pirojpur, Bagerhat, Shatkhira, Borguna, Potuakhali,
Bhola, Khulna) is given to BCL to establish the service of BWA within the
allocated frequency 2585-2620 MHz. At present 7 Divisional Headquarter
is connected by the 2 ANS gateway of BCL, which are situated in Dhaka &
Chittagong. Subscriber Status of BCL:
Year
Total Subscriber

2010

2011

2012

28,304

2,04,074

3,29,909

8. Call Center
Call Center is one of the most promising sectors in Bangladesh. To address
the need for Promoting 'Call Centers in Bangladesh for generating
employment and earning foreign currency, BTRC started issuing licenses
to Call CCentersin April, 2007. With the participation of local entrepreneurs
and non-resident Bangladeshis, the industry began to flourish. Currently,
call centers of different companies from the US, Canada, UK, Australia and
other countries are operating in Bangladesh.
BTRC has taken number of initiatives to accelerate the growth in Call
Center industry. As a part of the promotional activities, BTRC participated
at the Call-Center Expo in Birmingham, UK in 2008, 2009 & 2010 and also
published advertisements on Outsource Magazine (21st & 22nd issues) to
assist or exploring potential Call Center market. Licenses are being issued
at a very nominal fee with revenue sharing holidays of 3 to 5 years. The
bandwidth cost (IP/IPLC) has also been slashed by 60% for Call Centers.
Besides, the Submarine Cable, the ITC license holders have started their
operation, which facilitate redundancy to international connectivity.

64 BTRC
Annual Report 2012-2013

A comparative description of call center activities is given in the table below:


Description
Existing Call Center Licensee
(CC/HCC/HCCSP/ICC)
International Call Centers
Domestic Call Centers
Employment

2011-2012
270
47
27
22000+

2012-2013
197
43
27
22000+

To facilitate the call center industry in Bangladesh, BTRC is taking


measures to develop skilled agents for international call centers. In this
context, with the direction of MoPT, BTRC has given accreditation of Call
Center Training Institute (CCTI) to 6 CCTI Institutes. Among them, 5
institutes have already received the license and began their operation.
Bangladesh has a good potentiality of the BPO and Call Center industry. With
all these initiatives, BTRC hopes to encourage the call center entrepreneurs
to tap the global market and earn foreign currency for the country in addition
to generating employment for our educated unemployed youths.

9. Quality of Service (QoS)


Quality of Service is defined in ITU-T Recommendation E.800 as "the
collective effect of service performances which determines the degree of
satisfaction of a user of the service". Quality of Service comprises of
requirements on all the aspects of a connection, such as service response
time, loss, signal-to-noise ratio, cross-talk, echo, interrupts, frequency
response, loudness levels and so on. In a competitive scenario, the customer
depends on the operator's QoS while deciding on an operator among so
many. BTRC acts as a regulator benchmarking the quality of service (QoS)
which provides a yardstick for comparison of QoS of different service
providers and by publishing such information, it helps a discerning customer
select his/her operator. This would also help an environment of healthy
competition among the service providers. To meet the above objectives, BTRC
is in the process of issuing specific directives for mobile operators. The
operators shall have to submit to the Commission its compliance reports of
benchmark standards in respect of each Quality of Service parameter
specified in the directive which, if the Commission wants, may be published
too. Besides, to ascertain the QoS, BTRC may do the cross-check the
compliance report submitted by the operators by its own drive test tools. For
this purpose, BTRC has already started monitoring the networks of all mobile
operators using its own drive test equipment and issued directions to the
operators to improve the QoS of certain areas. Besides this, BTRC along
with the Ministry of Health and other concerned organizations has started
measuring the EMF radiation of the Base Transceiver Stations (BTS) of
BTRC
Annual Report 2012-2013

65

Mobile Operators on a sample basis. EMF radiation is being measured in


accordance with the benchmarking of the World Health Organization (WHO)
and International Commission on Non-Ionizing Radiation Protection (ICNIRP).

10. Infrastructure Sharing


BTRC has been encouraging the telecommunication service providers to
create a framework for better co-operation in infrastructure sharing by
reducing land use as well as optimizing the use of existing infrastructure and
facilities. This would result in avoiding duplication of investment in network
facilities, reducing cost of network deployment and increasing efficiency in
the use of network infrastructure. Of late, most telecom operators are
sharing their infrastructure rather than building separate one which is
mutually benefiting all operators in terms of providing faster and cost
effective services to their valued subscribers. In accordance with the BTRC's
Infrastructure Sharing Guideline, mobile operators are executing passive
infrastructure sharing agreements with each other with the scope of sharing,
whenever feasible, tower, space, room and generator. Each service provider,
however, has to maintain liaison with others on a regular basis to explore
and share future infrastructure opportunities following BTRC guidelines.
These agreements are helping both infrastructure seeker and provider to
share resources as much as possible within the scope defined by BTRC.

11. Cyber Cafe


To make the internet usage more effective and services available at the
people's door-step, BTRC has been awarding Call Center with Cyber Cafe
license since 2009, which have brought the Cyber Cafe services under a
licensed framework. Due to this initiative, any SME can offer internet and
Cyber Cafe service with small capital. At the same time, to prevent the users
to get involved with illegal VoIP activities and to bar the use of offensive/illegal
content through the Cyber caf, their activities are constantly monitored. The
operators are directed to keep subscriber information and log-in/log-out time
accordingly. So far, 198 entities have been awarded with Cyber Cafe license.

12. Submarine Cable System and International Terrestrial Cable System


With a view to add redundancy and reliability to the international connectivity
telecommunication services, Bangladesh has issued 06 (six) International
Terrestrial Cable License(s) on 05 January, 2012 apart from the country's one
and only Submarine Cable. All of those 5 International Terrestrial Cable
operators, except BD Link, are operating by getting connected with the globe
through Indian cable landing station. Competition has been introduced in the
bandwidth price in the country by the commencement of International
Terrestrial Cables. As a result the rural people, educational institutes and
industrial institutes of the country are capable of being engaged in international

66 BTRC
Annual Report 2012-2013

communication on a large scale. Foreign investors will be more encouraged to


invest in different sectors when BTRC will ensure them reliable and
uninterrupted telecommunication system.

13. IP-PABX
BTRC approves the use of IP-PABX system in the light of a specific directive
imposing certain conditions for non-commercial communication within the
country. Under this circumstances, many government and private organizations
are using this technology currently. This is an economic solution, using which
the business organizations have acquired technological skills.

14. IP-Telephony
Bangladesh has carved its niche in the national as well as international
arenas through introducing, applying and implementing new
telecommunication services. BTRC is directly involved in the introduction of
new telecom technologies and their transformation into reasonably priced
services suited to modern day customers' needs. Internet Protocol
Telephony, commonly known as IP Telephony is the most affordable
technology of transmitting voice calls through internet in the form of data
packets. It is one of the most affordable ways of making international voice
calls on the internet. BTRC has already issued 37 IP Telephony licenses
(IPTSP) to the Internet Service Providers under certain terms and conditions.
At present, 20 IPTSP operators are in operation. This new service
provisioning would significantly contribute to the rural telephony offering an
affordable alternative for the people to stay connected.

15. No Objection Certificate (NOC)


Engineering and Operations division issues NOC to import the non-wireless
telecommunication equipment to licensed telecom operators and other
entities. This is done in accordance with the respective licensing guidelines
and related directives to ensure maintenance of standards for
telecommunication equipment. In the last financial year, the Engineering &
Operations division issued NOCs to operators for importing huge quantities
of various transmissions and switching equipment, routers, modems,
rectifiers, amplifiers, cables, etc. BTRC thus assists in maintaining the quality
and standards of telecommunication accessories in the domestic market in
Bangladesh

16. Call Traffic Analysis


Call Detail Record (CDR) Analyzer System has been established at BTRC to
analyze and to investigate the call record of Gateways. IGW, ICX and IIGs
have established Mediation server, Database server, Application server,
including Monitoring console under the CDR Analyzer System. By using this
BTRC
Annual Report 2012-2013

67

platform, BTRC is monitoring traffic volume, financial data and route


analysis, including real time analysis of Gateway operators by which revenue
sharing, real time call distribution including detection of uneven call pattern
can be ensured. Besides IGW, ICXs have extended operation &
maintenance (O&M) terminal at BTRC to analyze the trunk group of traffic
and routing statistics. BTRC is in the process to establish a centralized
platform to be able to customize the traffic records data derived from the
terminal of IGW and ICX operators to suit the requirement of BTRC.

17. Prevent Illegal call Termination


High powered monitoring committee of BTRC has enhanced the control
mechanism to protect illegal call termination. BTRC, Law enforcing agencies
nominated officials are directly involved in the Committee. The necessary
steps which have been taken by BTRC are as follows:
(a) To Conduct Operation:
The Committee formed by BTRC and law enforcing agencies are
conducting operation regularly to identify the illegal installations of
malicious users who are abusing VoIP technology. BTRC always
prompts to identify the SIM Box users those who are using new
techniques and various technical strategy is adopting to conduct
operations. In the fiscal year 2012-2013, 26 operations have been
conducted. Generally in these types of operations, Channel Box,
Gateway, Server, illegally registered SIM, Computer along with other
related equipments are blocked. Regular cases have been lodged with
the respective police station after conducting operations.
(b) Monitoring to protect illegal usage of bandwidth:
It is continuing to monitor/protect the abusage of bandwidth of illegal
installations using VoIP technology of various International Internet
Gateway (IIG) and Internet Service Provider (ISP). Following of that
Deep Packet Inspection (DPI) and Multi Router Traffic Grapher (MRTG)
link monitoring is a continuous process, including the issuance of
necessary warning letters to the respective operators. Recently BTRC
has discouraged the illegal usage by bandwidth limit; control the UL/DL
ratio etc. for the limited time
(c) To analyze Call Detail Record (CDR):
CDR Terminal from all IGW operators has already been established at
BTRC to analyze the call volume among all operators as well as to
ensure accurate statistics. Report is prepared from the thorough analysis
and examination of retrieved CDR from the terminal. Besides statistics of
call from different tabular format are collecting from all operators and
then in depth analysis & cross examination are applied for call volume
among all operators. Wrong information or mismatch can be detected

68 BTRC
Annual Report 2012-2013

through this process. Already CDR mismatches and misdeclaration has


been detected and necessary directives have been issued to maintain
ethical operational activities. It can be worked as a catalyst to ensure the
true revenue from the operator end.
(d) SIM BOX Detection System:
The SIM Box Detection System has been established at BTRC in
associated with the all mobile operators to discourage fraud registration
and malicious users of the illegal SIM Box. Very recently increase of
additional hits, including virtual circuits has been rearranged into the SIM
Box detection system as per BTRC directives. It will be effective for the
incremental detection of many suspicious numbers in the system.
(e) Regular Operational Activities:
Inspection is conducting into the operators' premises licensed by BTRC.
By this way, operators are becoming more conscious about proper
utilization of their network. Also the concern official of BTRC can be
acknowledged regarding the application of licensing condition, guideline
and respective directives. Besides these inspections/investigation has
been conducted according to the report of various newspapers and from
different sources.

18. Video Conferencing


The Commission has issued a directive on video conferencing for both
domestic and international use along with the tariff structure. However no
tariff has been imposed for the domestic and non-commercial use. After
review and analysis of its effectiveness and market demand, the
Commission is in the process of issuing a fresh directive after amending the
terms and conditions along with service approval charges. Video conference
is getting popular day by day, mostly among the corporate entities,
educational institutions and both government organizations and NGOs.

19. Internet Service Provider (ISP)


The role of ISPs has been instrumental in providing the latest technology
services to meet the ever growing demands of clients. ISPs are playing a
pivotal role in providing digital communications, spreading ICT education and
increasing internet penetration in Bangladesh. Currently, ISPs are providing
services to around 2.5 million internet users across the country. Total Internet
solutions; i.e Dial UP, Cable, Wireless & DSL Broadband internet connection
for home and corporate clients, data connectivity (L2/L3 Connectivity,
IP-VPN & MPLS-VPN, MPLS & SDH) and other services like domain
registration, web design, web hosting, managed network solutions, network
security solutions, DNS Parking, video conferencing, email hosting,
streaming and FTP server related services are being provided by the ISPs.
BTRC
Annual Report 2012-2013

69

There are many categories of ISPs of which over 100 nationwide ISPs,
more than 130 zonal ISPs and 140 upazilla based ISPs with cyber cafs
are providing internet services in the country. ISP coverage spans over
most of the major districts of Bangladesh. ISP operators, in addition to their
own network through accessing networks of telecom operators have
extended their network in over 45 districts of the country. They are
providing services using both wireless and optical fiber backbone. They are
also providing data offloading service to mobile operators through their
Wi-Fi network spanned around the metro cities. ISPs are the major users of
the submarine cable and VSAT bandwidth (back-up). They subscribe to
over 80 % of the total bandwidth of the IIG Operators.

20. National Numbering Plan


To meet the ever-growing challenges of the telecom industry and in
conformity with the ITU standards, BTRC formulated the Numbering Plan in
2005. In the Numbering Plan, the dialing procedure follows ITU-T
recommended E.164.
As per New Numbering Plan, the numbering patterns of different operators
are as follows:
Sl no Name of the operators
1
BTCL

Subscriber Number in Each Zone


2-T-XYZ-ABCDE
[100 (XY) exchanges of 10
Lac capacity in each
Zone or even 1000 (XYZ)
exchanges of 1Lakh
Capacity]
11 - ABCDEFGH
[100 million capacity for each all
over country]
15 - ABCDEFGH
16 - ABCDEFGH
17 - ABCDEFGH
18 - ABCDEFGH
19 - ABCDEFGH

M/s Pacific Bangladesh Telecom Ltd.


(Citycell)

3
4
5
6
7

M/s Teletalk Bangladesh Ltd.


M/s Airtel Telecom International Ltd.
M/s Grameenphone Ltd.
M/s RobiAxiata (Bangladesh) Ltd.
M/s Banglalink Digital
Communication Ltd.
M/s. Westec Limited 31-T-XY-ABCDE
M/s. One Tel Communication Limited 33-T-XY-ABCDE
M/s. Bangla Phone Limited
35-T-XY-ABCDE

8
9
10

70 BTRC
Annual Report 2012-2013

11
12
13
14
15

M/s. Tele Barta Ltd.


M/s. S.A Telecom System Ltd.
M/s. Jalalabad Telecom Limited
M/s. Integrated Service Limited
Broadband Wireless Access (BWA)

16

Internet Protocol Telephony Service


Provider (IPTSP)

36-T-XY-ABCDE
39-T-XY-ABCDE
40-T-XY-ABCDE
42-T-XY-ABCDE
61X-ABCDEFG
[10 (X) operators of 10 million
capacity for each all over country]
96XX-ABCDEF
[10 (XX) operators of 01 million
capacity for each all over country
or licensed zone]

The E&O division allocates short codes to operators/ organizations for


offering special/value added services. Short codes are special telephone
numbers, significantly shorter than full telephone numbers that can be used
to address SMS, MMS messages or dial up service from mobile phones or
fixed phones. Short codes are designed to be easier to read and to
remember than normal telephone numbers. Like telephone numbers, short
codes are unique to each operator at the technological level. Short codes
are widely used for value-added services. As per Numbering Plan, level '1'
is used for accessing special/value added services like emergency
services, supplementary services, inquiry and operator-assisted services
etc. Some codes are also defined for intra operator networks. BTRC is
working on Intra Network Service Short code procedure.
Short codes allocated to different operators/organizations for different
services are as follows:
SL.
No.
1.

Operator / Organization Name

4.

Rapid Action Battalion Forces


(RAB)
Bangladesh Police
Fire Service & Civil Defense
Directorate
Bangladesh Railway

5.

Ambulance Service

2.
3.

Short
Code
101
100
102
1313
103

Type of Services
RAB
Police
Emergency Fire
Service
Railway Information
Service
Emergency
Ambulance Service
BTRC
Annual Report 2012-2013

71

6.

10600

EMRT Service

10601

8.

Japan Bangladesh Friendship


Hospital Ltd.
Japan Bangladesh Friendship
Hospital Ltd.
Ad-din Hospital

9.

LAB AID Ltd.

10606

10.

United Hospital Ltd.

10666

11.

STS Holdings Ltd. (Owner of


Apollo Hospital)
Telemedicine Reference
Center Ltd.
BBC World Service Trust

10678

Medical Service for


Farmers
Emergency Medical
Service
Emergency Medical
Service
Emergency Medical
Service
Emergency Medical
Service
Emergency Medical
Service
English Learning
Service
Police Information
(A2PI) Service
Child help line

7.

12.
13.

10610

10611

18.
19.

3000 &
3400
Bangladesh Police
7374 &
7374
evsjv`k wkAwaKvi dvivg (BSAF) 1098
Foreign Ministry 10929 Child help line
Augere Wireless Broadband
15858
Bangladesh Ltd.
Wintel Ltd.
16101
Trust Bank Ltd.
16201

20.
21.
22.

Dhaka Ahsania Mission


Bangladesh Yellow Pages
Digital Technologies Limited

14202
16161
16203

23.

Teletalk Bangladesh Ltd.

16222

24.
25.
26.

Bangladesh Olympic Association


Dutch-Bangla Bank Limited
City Bank Center

14204
16216
16234

27.

Bank Asia Limited

16205

28.

BBC World Service, Dhaka Bureau 16262

14.
15.
16.
17.

72 BTRC
Annual Report 2012-2013

Customer help line


Service
Citizen Help Line
Digital Wallet/Money
Service
Fund Rising Service
Information' Service
Digital Wallet/Money
Service
e-governance/eregistration/e-health
Fund Rising Service
Banking Service
Call Center, SMS
banking, Mobile
banking Service
Call Center, SMS
banking, Mobile
banking Service
News Service

29.
30.
31.
32.
33.
34.
35.

16206
16207
16208
16209
16210
13801
16333

Banking Service
Banking Service
E-Ticketing
Customer Care Service
Agriculture Service
Travel Related Service
e-governance/e-

16211
16363
16212
16345
16321
16364

Tele-Legal Service
Internal Security Duties
Customer Care Service
e-Governess
e-Education
e- information service

16213
1600
16214
16323

Customer Care Service


NID Service
Banking Service
e-Education

46.
47.

Southeast Bank Limited


AB Bank Limited
Bangladesh Scouts
Marico Bangladesh Ltd.
Service Solutions Pvt. Ltd.
Windmill Advertising Limited
Teletalk Bangladesh Ltd.
registration/e-health
Legato Services Ltd.
Bangladesh Army
Transcom Limited
Teletalk Bangladesh Ltd.
Dhaka University
Ministry of Information and
Communication Technology
Rahim Afrooz (Bangladesh) Limited
AMTOB
Software Shop Ltd.
Bangladesh University of
Professionals (BUP)
Multisourcing Limited
Lion A. Badal Eye Hospital

16215
16217

48.
49.
50.
51.
52.

Prime Bank Limited


Mutual Trust Bank Limited
Ministry of Religious Affairs
BRAC Bank Ltd.
ZAP Technologies Ltd.

16218
16219
16220
16221
16166

53.
54.

Bangladesh Society of Hypertension


Bangladesh Army

16223
16224

55.
56.
57.

Voice Network Ltd.


Bangladesh Red Crescent Society
Disaster Management Bureau
(DMB)

16252
16226
10941

News Service
Emergency Medical
Service
Banking Service
Banking Service
Hajj Information Service
Customer Care Service
General Information
Service
Fund Rising Service
General Information
Service
e-service
M-Ticketing
Early Warning and
Disaster Management
Information
Dissemination Service

36.
37.
38.
39.
40.
41.
42.
43.
44.
45.

BTRC
Annual Report 2012-2013

73

58.

Mercantile Bank Ltd.

16225

59.

Multimedia Content and


Communications (MCC)
Computer Source Ltd.

16227

60.
61.
62.
63.
64.
65.
66.

67.
68.
69.
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.

80.
81.
82.
83.
84.
85.
86.
87.

74 BTRC
Annual Report 2012-2013

16228

Mobile Money Electronic


Remittance & Customer
Care Service
Health Information Service

Customer Help Line


Service
Pi Labs Bangladesh Ltd.
16229
e-service
Eastern Bank Ltd.
16230
Mobile Bank's Customer
Service
Arena Phone bd Ltd.
16231
e-service (e-information)
Independent Television Ltd.
16232
e-service (e-news)
Standard Chartered Bank
16233
Bank's Customer Service
Gakk Media bd Ltd.
16235
e-service (e-entertainment:
jokes, ringtone, youth tips,
breaking news and music)
Bangladesh Bank
16236
Customer Care Service
ShurjoMukhi
16237
e-business
HG Aviation Ltd. (Regent Airways) 16238
Customer Care
Maasranga Communications Ltd. 16239
e-service
HSBC
16240
Customer Care Service
BRAC
16241
Customer Care Service
Somoy Media Ltd.
16242
e-service (e-news)
New Generation Graphics Ltd.
16243
Customer Care Service
Bangladesh Thalassaemia Samity 16244
M-Ticketing
Semicon Private Ltd.
16245
e-information service
EXIM Bank
16246
Customer Care Service
bKash Ltd.
16247
Mobile Financial Service'
Transcom Foods Ltd.
16248
Customer Care Service
&16249 16248- Pizza Hut &
16249-KFC
Bangladesh Institute of ICT in
16250
e-information service
Development (BIID)
Mobile Multimedia
16251
e-information service
Pubali Bank Ltd.
16253
Customer Care Service
Navana Real Estate Ltd.
16254
Customer Care Service
IFIC Bank Ltd.
16255
Customer Care Service
Synesis IT Limited
16256
Help Line Service
First Security Islami Bank Ltd.
16257
Banking Service
Mir Technologies Ltd.
16258
M-Ticketing

88.
89.
90.
91.

92.
93.
94.
95.
96.
97.
98.
99.
100.
101.
102.
103.
104.
105.
106.
107.
108.
109.
110.
111.
112.
113.
114.
115.
116.
117.
118.
119.

Islami Bank Bangladesh Ltd.


Dhaka FM Limited
Binbit Mobile Entertainment Ltd.
Management Information
System (MIS), Directorate
General of Health Services (DGHS),
Ministry of Health and Family Welfare
VU Mobile Ltd.
Adbox Bangladesh
National Television Ltd. (RTV)
Walton Hi-Tech Industries Ltd.
United Commercial Bank Ltd.
ONE Bank Ltd.
Bangladesh Commerce Bank Ltd.
H S International
SB Tel Enterprises Ltd.
Runner System Technology
DNS Sat Comm Limited
CAPM (Capital & Asset Portfolio
Management) Company Ltd.
INTRACO Ltd.
True Services Pvt. Ltd.
B2M Technologies Ltd.
Live Technologies Ltd.
Dhaka WASA
Shell & Kernel
Shah Cement Industries Ltd.
Bangladesh Post Office
Bangladesh News 24 Hours Limited
National Bank Ltd.
BRAC EPL Stock Brokerage Ltd.
Arial Communications Ltd.
Swan soft Limited
Voice Tel Ltd.
Vocable BD Ltd.
Ethics Advanced Technology Ltd.

16259
16260
16261
16263

Banking Service
e-service
e-service (e-entertainment)
e-health information service

16264
16265
16266
16267
16268
16269
16270
16271
16272
16273
16274
16275

e-entertainment service
e-entertainment service
e-service
Customer Care Service
Banking Service
Banking Service
Banking Service
Customer Care Service
Customer Care Service
Customer Care Service
Customer Care Service
Customer Care Service

16276
16277
16278
16279
16162
16280
16281
16282
16283
16284
16285
16286
16287
16288
16289
16290

Customer Care Service


Islamic Information Service
Customer Care Service
Business & e-news service
Help Line Service
e-business
Customer Care Service
e-pay service
News Service
Customer Care Service
Customer Care Service
e-service
Customer Care Service
Customer Care Service
Islamic Information Service
'e-service (^v, wkv, vbxq

miKvi I Kwl)
120. Online Solution International Ltd.
121. Symbiotic Infotech BD Ltd.
122. World Com Solutions

16291
16292
16293

e-marketing service
e-service
e-service
BTRC
Annual Report 2012-2013

75

123.
124.
125.

134.
135.
136.
137.

Poriborton.Com Ltd
BanglatracMiaki VAS Ltd
Augere wireles broadband
Bangladesh ltd. (QUBEE)
Onno Rokom Web Services Ltd
Data Soft Systems Bangladesh Ltd.
O'Source Solutions Ltd.
Three R Enterprise Farms
Shahjalal Islami Bank
Momagic Bangladesh Ltd.
Systech Unimax
MANAS- Madak Drrabbo O
Nesha Nerodh Sangstha
One97 Communications Private Ltd.
Nitol Motors Ltd.
Pedrollo nk Ltd.
Tech2moro Limited

138.

IT Consultants Ltd.

16310

139.
140.
141.
142.
143.
144.

16163
16311
16312
16313
16314
16315

145.
146.
147.

Immigration and Passport Authority


IT Connect Limited
Guardian IT Limited
Banglalion Communications Ltd.
Radio Furti Limited
National Credit and Commerce
Bank Ltd. (NCCBL)
Live Entertainment Ltd.
The Codero Ltd.
Suncrops Ltd.

16316
16317
16318

148.
149.
150.

Holcim Cement (Bangladesh) Ltd.


Premier LP GAS Ltd.
JhoroTEK

16319
16320
16322

151.
152.
153.
154.

SLL Solutions
16324
Lanka Bangla Finance Ltd.
16325
Uniwave Broadcasting Company Ltd. 16326
SBAC Bank Ltd.
16327

126.
127.
128.
129.
130.
131.
132.
133.

76 BTRC
Annual Report 2012-2013

16294
16295
16296

(e-news)
e-business Service
Customer Care Service

16297
16298
16299
16301
16302
16303
16304
16305

Customer Care Service


Customer Care Service
E service
E service
Banking Service
e-service (e-entertainment)
e-service (mobile marketing)
e-ticketing service

16306
16307
16308
16309

e-service (e-entertainment)
Customer Care Service
Customer Care Service
e-service (Games &
Entertainment)
General Banking
Information Service
E-Information Service
Customer Care Service
e-marketing
Customer Care Service
Customer Care Service
Banking Service
e-entertainment
Customer Care Service
Train Tracking and
Monitoring Service
Customer Care Service
Customer Care Service
'e-service (product
Authenticity'
e- entertainment service
Customer Care Service
e- entertainment service
Customer Care Service

155.

156.
157.
158.
159.
160.
161.

Multi-Sectoral Programme on
Violence against Women Project
Implementation Unit.
(Ministry of Women and Children
Civil Aviation Authority
Times ASL Call Centre Ltd.
NOVO Air Limited
Windmill Advertising Limited
S.M. Telecom & Technologies
Bangladesh Parjatan Corporation

10921

Help Line Service

13601
13602
13603
13801
13802
13803

Flight Information Service


Flight Information Service
Flight Information Service
Travel Related Service
Travel Related Service
Travel Related Service

As per Bangladesh National Numbering Plan, for toll free services, the
number series has been set as 0800 and the number structure is as
follows:
0800+SCP CODE+ IN
SCP = Signaling Control Point
IN = Intelligent Network.
BTRC has already formulated separate policy for allocation of short code
for inter-network service. For more information, please visit website:
www.btrc.gov.bd.

21. Data and Information Review


Number of Mobile Subscribers, Growth Rate and Market Share:
During 2012-13, Overall growth of Mobile Phone subscriber is 10.9% which
is quite impressive. The monthly growth rate during this period is around 1%.

Month
Jul 12
Aug 12
Sep 12
Oct 12
Nov 12
Dec 12
Jan 13
Feb 13
Mar 13
Apr 13
May 13
Jun 13

Mobile Subscriber
Subscriber
94,714,934.00
95,528,155.00
98,466,904.00
98,293,025.00
97,757,129.00
97,179,973.00
97,454,905.00
98,681,325.00
99,870,627.00
101,205,053.00
102,995,356.00
105,051,207.00

Growth Rate
1%
3%
0%
-1%
-1%
0%
1%
1%
1%
2%
2%
BTRC
Annual Report 2012-2013

77

106,000,000
104,000,000
102,000,000
100,000,000
98,000,000
96,000,000
94,000,000
92,000,000
90,000,000
88,000,000

9%

y 10.

tibers

t.1
2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
M 3
ay
.1
3
Ju
n.
13

Se

b
ased
incre

Oc

l.1

Au

Ju

p.
12

g.
12

c
Subs

No. of Mobile Subscribers

Mobile Subcribers Trend

Month

Mobile Subcribers Monthly Growth Rate Trend


3%

Growth Rate

3%
2%
2%
1%
1%

13
n.
Ju

3
r.1

ay
.1
M

Ap

ar
.1

13

b.

Fe

13

n.

c.1

Ja

De

2
v.1
No

2
t.1

12

Oc

Se

p.

12
g.

Au

Ju

l.1

0%

Month

Also, the competition in the mobile market is growing and market


equilibrium is moving positively from this year.

78 BTRC
Annual Report 2012-2013

Mobile Market Share


Teletalk
2%

Airtel
7%

Citycell
1%

GP
42%

Banglalink
22%

Robi
26%

22. Internet User, Internet Density & Growth Rate:


The year 2012-13 has seen a phenomenal growth in the usage of
internet, especially for mobile internet. The internet market has been
raised to 21.1% in this year. Monthly growth rate has been observed to
be as high as 2% on average

Month
Jul 12
Aug 12
Sep 12
Oct 12
Nov 12
Dec 12
Jan 13
Feb 13
Mar 13
Apr 13
May 13
Jun 13

Internet subscriber
Subscriber
29415693
30932380
31299134
31563943
31506439
31017403
30480056
30449757
31801345
33043124
34909640
35629942

Growth Rate
5%
1%
1%
0%
-2%
-2%
0%
4%
4%
6%
2%
BTRC
Annual Report 2012-2013

79

Internet Subcriber Trend

.1%

1
ed by 2

increas
scribers

35,000,000

Sub

32,000,000
29,000,000
26,000,000
23,000,000

2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
3
M
ay
.1
3
Ju
n.
13

t.1

12

Oc

p.

Se

Au

Ju

l.1

20,000,000
g.
12

No. fo internet Subscribers

38,000,000

Month

Internet Subcribers Monthly Growth Rate Trend


6%

Growth Rate

5%
4%
3%
2%
1%
3

r.1
3
M
ay
.1
3
Ju
n.
13

Ap

ar
.1

b.

13

13

Fe

n.

Ja

c.1

v.1

No

De

Oc

t.1

12
p.

g.

12

Se

Au

Ju

l.1

0%

Month

Also, the Broadband penetration is increasing due to the roll-out of


WiMAX operators and increasing penetration of ISP services. The
number of broadband subscriber reached about 1.5 million with a
density of 0.98%. The popularity of wireless broadband will have
significant impact in the future growth of broadband adoption.

80 BTRC
Annual Report 2012-2013

Broadband
Subscriber

1.5 million

Penetration

0.98 %

23. SMS Information


Beside the basic voice service in mobile network, SMS is the most
popular and widely used data services. Millions of SMS are sent and
received every day, from both domestic and international sources.

Total Number of Domestic SMS sent by


Subscriber

r.1
3
M
ay
.1
3
Ju
n.
13

Ap

ar
.1

13

Fe

b.

13

Ja

n.

c.1

De

No

t.1

v.1

12

Oc

Se

p.

g.
Au

Ju

l.1

12

60000000
50000000
40000000
30000000
20000000
10000000
0

Total Number of Domestic SMS received


by Subscriber
70000000

13
n.
Ju

M
ay
.1

3
r.1
Ap

3
ar
.1

13
b.

Fe

13

Ja

n.

2
c.1

De

2
v.1
No

2
t.1

Oc

12

Se

p.

12
g.

Au

Ju

l.1

60000000
50000000
40000000
30000000
20000000
10000000
0

BTRC
Annual Report 2012-2013

81

Total Number of International SMS sent by


Subscriber
16000000
14000000
12000000
10000000
8000000

Ju

l.1
2
Au
g.
12
Se
p.
12
Oc
t.1
2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
3
M
ay
.1
3
Ju
n.
13

6000000
4000000
2000000
0

Total Number of International SMS received


by Subscriber
35000000
30000000
25000000
20000000
15000000
10000000
5000000

82 BTRC
Annual Report 2012-2013

2
No
v.1
2
De
c.1
2
Ja
n.
13
Fe
b.
13
M
ar
.1
3
Ap
r.1
3
M
ay
.1
3
Ju
n.
13

t.1

12

Oc

p.

12

Se

g.
Au

Ju

l.1

Legal and Licensing Division

BTRC
Annual Report 2012-2013

83

84 BTRC
Annual Report 2012-2013

Legal and Licensing Division (LL Division)


Bangladesh Telecommunication Regulatory Commission (BTRC) was formed on
31-01-2002 under the purview of Bangladesh Telecommunication Regulation Act,
2001. Due to the technological development in the telecommunication sector and
the changes in the nature of related offenses, with necessary change of some
provision, The Bangladesh Telecommunication (Amendment) Ordinance, 2008
was gazetted on 22 September 2008 during the Caretaker Government. Present
Government update this amendment to make it transparent, acceptable and
befitting. Then, upon the approval of Cabinet, The Bangladesh
Telecommunication (Amendment) Act, 2010 was passed in the Parliament and
published in a gazette.
BTRC was established as a statutory organization under section 6 of The
Bangladesh Telecommunication Regulation Act, 2001 (Act 18 of 2001) for
efficient regulation and development of the telecommunication systems and
services in Bangladesh. Since its inception, with the direction of the Commission,
the LL Division has been performing their duties as an important division.
The laws related to telecommunications are as follows:
1.
2.
3.
4.
5.
6.

The Telegraph Act, 1885


The Wireless Telegraphy Act, 1933
The Bangladesh Telecommunication Regulation Act, 2001
The Terrestrial Television Telecasting Facility Reservation Act, 2009
The Information and Communication Technologies Act, 2006
The Information Right Act, 2009

Policies concerning telecommunications are as below:


1.
2.
3.
4.
5.

National Telecommunications Policy, 1998


ILDTS Policy, 2007
National Broadband Policy, 2009
National ICT Policy, 2009
ILDTS Policy, 2010

Legal and Licensing (LL) Division of BTRC takes necessary steps to issue,
renew, amend and cancel all kinds of licenses relating to telecommunication
and to make different regulations under the provisions of The Bangladesh
Telecommunication Regulation Act, 2001. LL Division performs various duties
and responsibilities as an important Division of the Commission. Out of those,
the significant ones are: implementation of all decisions of the Commission
relating to legal issues, giving legal advice on all matters as per requirement
of the Commission, legal vetting of proposed contracts, hearing of complaints
and dealing with issues relating to show-cause notice, to assist the Government
for drafting regulations, guidelines and licenses, dealing with the cases lodged
BTRC
Annual Report 2012-2013

85

on behalf of and against the Commission in the Supreme Court and other Courts
of Bangladesh, to perform all activities in the light of the decision of the
Commission relating to regulations, giving legal advice to the other Divisions of the
Commission to run their functions, resolve dispute between the licensees,
conducting inspection on violation of licensing conditions and any other issues of
the Commission. LL Division also implement all decisions of the Commission
relating to licenses, with prior approval of the Government. These include
issuance/ revalidation/ renewal/ suspension/ cancellation/ surrender/ amendment/
merger of licenses and amendment of licensing conditions. LL Division performs all
activities relating to obtaining Government approval for invitation of application for
licenses, acceptance of proposal, evaluation of application, issuance and renewal
of license, to update the information relating to the licenses on BTRC website etc.
Some important activities of this Division are detailed with herein below:

Legal Action:
Generally, the Commission takes resort to the Honorable Court whenever The
Bangladesh Telecommunication Regulation Act, 2001 is violated by any offender.
At times, the aggrieved persons/ organizations also file cases against the Ministry/
BTRC in both the lower and higher judiciary. The pending cases in the Courts
lodged by or against the Ministry/Commission in the financial year 2012-2013 are
described below:
Sl Name of
No. the Court

Nature of Suit/Case

On behalf
of BTRC

1.

Judge's Court

Civil

2.
3.

Judge's Court
Honb'le High
Court Division

Criminal
03
Writ Petition, Company
Matter, Criminal Revision, 0
Contempt Petition, FMAT
Appeal
0

01

Total Number of Suit/Cases = 03

17

4.

Honb'le
Appellate Division

Against
BTRC/
Ministry
02

Total
Suit/
Case

00
14

20

Disposed case details in the financial year 2012-2013:


Sl No. Name of the Court
1
Judge's Court
2
Honb'le High Court
Division
3

86 BTRC
Annual Report 2012-2013

Nature of Suit/ Case


No. of disposed Cases
Criminal
01
Writ Petition, Company
07
Matter, Criminal Revision,
Contempt Petition, FMAT
Honb'le Appellate Division Appeal
08
Total Number of Suit/Cases =
16

Cases pending in the lower judiciary:


BTRC takes legal action against any person for providing telecom service
without any license or necessary approval from the Commission. Generally,
criminal action is taken against the offender by lodging G.R cases with the
concerned police station. The LL Division always guides and co-operates with
the complainants and the investigation officers to run the proceedings in the
Courts in order to achieve a positive result in favor of the Commission. At
present, the number of the total pending criminal cases lodged by the Ministry/
Commission in the lower judiciary is 76 (seventy six).
According to section 78, 61 and relative sections of The Bangladesh
Telecommunication Regulation Act, 2001, the authority has been given to the
law enforcement authority to take necessary legal action to prevent illegal
VOIP. According to section 78(9) of The Bangladesh Telecommunication
Regulation Act, 2001, investigation officer has obligation to take approval from
the Commission to submit investigation report on the investigation of the
offense described in this Act. According to that, the officer powered by the
Commission, Director General (LL), after analyzing case diary (CD),
supplementary case diary (SCD), charge sheet (CS) or final report (FR) gives
written approval or necessary legal order. By this authority, in the mean time,
BTRC has approved to submit CS/ FR in 8 (Eight) cases filed by BTRC in the
lower Court and 11 (Eleven) cases relating illegal VOIP in the police station of
the country in the financial year 2012-2013.

Cases pending in the higher judiciary:


This Division conducts various cases filed against the Commission by any
individual/ organization. It may be mentioned that the aggrieved persons
generally seek relief by filing Writ of Mandamus and Writ of Certiorari under the
writ jurisdiction of the Honorable High Court Division of the Supreme Court of
Bangladesh. Relief is also sought by filing criminal revisions against the orders
for framing of charge by the Session Courts. To contest the cases, LL Division
prepares affidavit in opposition for filing to the concerned Bench and conducts
the hearing through concerned law chambers. Besides, the preliminary tasks
such as preparing letter of authorization for swearing the affidavit, power
(Vakalatnama) and notice, and collection of all documents for making annexure
to the concerned affidavit in opposition, are also performed by the LL Division.
In the financial year of 2012-2013, a total of 15 (Fifteen) cases were lodged in
the High Court Division. It can be noted that there are 1(one) First
Miscellaneous Appeal, 4 (Four) Criminal Revisions, 84 (Eighty Four) Writ
Petitions, 1 (One) Company Matter pending in the High Court Division lodge
against the Ministry/ BTRC.
BTRC
Annual Report 2012-2013

87

Appointment of Lawyer:
The Commission appoints the necessary number of experienced lawyers in
the Supreme Court and in the lower Courts according to the provisions of The
Bangladesh Telecommunication Regulation Act, 2001. Considering the
importance of the cases, the Commission appoints the learned senior lawyers
to run the cases. Due to the proper decision of the Commission, almost
hundred percent of the cases are disposed at in favor of the Commission.
Besides these, the Commission appoints a law firm, namely Lex-Counsel on
retainership basis to perform on behalf of the Commission.

Panel Lawyers:
In carrying out the purpose of appointment of panel lawyer the Commission
invites application in 2013 by circular in newspapers under section 80 of
Bangladesh Telecommunication Regulation Act, 2001. 10 interested
organizations submit their applications in due time. After examining the
applications the Commission appoints 3 chambers namely Patwary Jurist &
Associates, Solutions Legal and Law Corneston to help and take action on
behalf of the Commissions in different court cases.

Regulations:
For carrying out the objectives of Bangladesh Telecommunication Regulation
Act, 2001 the Commission formulates the Regulations and thereafter, notifies
in the official gazette with prior approval of the Government under Sections
18(4), 24(2)(b), 31(2)(q), 32, 36(6), 38, 49(3)(b), 54(1), 55(3), 57(1), 65, 75,
87(3) and 99 of the Act, keeping consistent with the Act and the Rules made
by the Government. In the year of 2012-2013, the drafts of the following
Regulations were prepared by the Commission and sent to the Ministry of
Post and Telecommunications for approval:
1.

The Bangladesh Telecommunication Regulatory Commission's Officers/


Employees Welfare and Joint Insurance Fund Regulations, 2011
The Bangladesh Telecommunication Regulatory Commission (License)
Regulations, 2011
The Bangladesh Telecommunication Regulatory Commission
(Telecommunication Competition) Regulations, 2011

2.
3.

Besides these, the following Regulations are effective:


1. The Bangladesh Telecommunication Regulatory Commission (Licensing
Procedure) Regulations, 2004 (BTRC Regulation No. 1 of 2004).
2. The Bangladesh Telecommunication Regulatory Commission
(Interconnection) Regulations, 2004 (BTRC Regulations No 2 of 2004).

88 BTRC
Annual Report 2012-2013

3. The Bangladesh Telecommunication


(Employees) Service Regulations, 2005.

Regulatory

Commission

4. The Bangladesh Telecommunication Regulatory Commission


Amendment no 1 of 2005 of the BTRC Licensing Procedure
Regulations, 2004 (Regulations No. 1 of 2004).
5. The Bangladesh Telecommunication Regulatory Commission
Amendment no 1 of 2007 of the BTRC Licensing Procedure
Regulations, 2004 (Regulations No. 1 of 2004).
6. The Bangladesh Telecommunication Regulatory Commission
(Administrative Fine) Regulations, 2007 (BTRC Regulation No. 2 of
2007).
7. The Bangladesh Telecommunication Regulatory Commission
Interconnection (Amendment) Regulations, 2008 (BTRC Regulation No
1 of 2008).
8. The Bangladesh Telecommunication Regulatory Commission
Interconnection (Licensing Procedure) (Amendment) Regulations, 2008
(BTRC Regulation No. 2 of 2008).
9. The Bangladesh Telecommunication Regulatory Commission (Licensing
Procedure) (Second Amendment) Regulations, 2008 (BTRC Regulation
No. 3 of 2008).
10. The Bangladesh Telecommunication Regulatory Commission (Licensing
Procedure)
(Amendment) Regulations, 2009 (BTRC Regulation No. 1 of 2009).

Issuance of License :
The licenses for providing ISP, call center, vehicle tracking, NTTN and VSAT
services are issued by the Commission following the open licensing procedure.
After receiving the applications for these licenses, a committee detailed by the
Commission inspects the applicants' establishment to verify the legal
requirements and submit a report to the Commission. A report basing on the
committee's proceeding is sent to the government for the approval for issuance
of license. After obtaining approval of the government, the license is issued
from the Commission. The licenses limited in number are awarded through a
bidding system. Generally, the licenses are awarded according to the
guidelines made for licensing procedure for every type of license. The
Commission forms an evaluation committee for proper scrutiny and
examination of applications applied for each type of license. The concerned
evaluation committee evaluates all applications and recommends for the
eligible applicants. This Division sends the aforesaid views/ recommendation to
BTRC
Annual Report 2012-2013

89

the MoPT for obtaining prior approval of the government to take subsequent
action. As a valuable and precious property of the country, spectrum related
licenses are awarded by bidding or auction. The auction is done following the
procedure described in the concerned guidelines which is duly approved by the
Commission and the government. Recently with the prior approval of the
Government the Commission introduces call center registration instead of
license by excluding call center from telecom service. It is expected that for the
above mentioned decision all kinds of call center will be evolving and it will
contribute in socio-economic sector of the country.
In 2007, due to the easy access to technology, telecommunication business in
Bangladesh started growing without any control. To curb the uncontrolled
development, the government took the first step to address the issue by
approving "International Long Distance Telecommunication Service (ILDTS)
Policy 2007"; on the demand of non-resident Bangladeshis, local business
entrepreneurs and multinational companies. Later, with the careful analysis of
the experience and problems of the implementation of ILDTS policy 2007, the
MoPT, acting under the power set out in section 33 of The Bangladesh
Telecommunication Regulation Act, 2001 (Act 18 of 2001), approved and
promulgated ILDTS Policy, 2010.
After formulating ILDTS Policy, 2010 and obtaining prior approval of the
government, the Commission issued guidelines for providing new IGW, ICX,
IIG, NIX, 2G Cellular Mobile Operator (Renewed), VSP licenses. The idea is to
uphold subscribers' interest by
providing low cost international
telecommunication services using modern technologies, encourage local
business and enterprises in telecommunication sector, to ensure proper
revenue earning of the government by preventing money laundering in order to
ensure national security and protects national interest and overall to create
employment opportunity. The guidelines issued are as under:
1. Regulatory and Licensing Guidelines for invitation of proposals/ offers for
issuing a License for establishing, operating and maintaining International
Gateway (IGW) services in Bangladesh (No. BTRC/LL/IGW(383)/2011699, Dated: 20.10.2011)
2. Regulatory and Licensing Guidelines for invitation of proposals/ offers for
issuing License for Interconnection Exchange (ICX) services,
establishing, operating and maintaining services in Bangladesh (No.
BTRC/ LL/ICX (384) /2011-700, Dated: 20.10.2011)
3. Regulatory and Licensing Guidelines for invitation of proposals/ offers for
issuing License for establishing, operating and maintaining International
Internet Gateway (IIG) services in Bangladesh (No. BTRC/LL/IIG (385) /
2011-701, Dated: 20.10.2011)

90 BTRC
Annual Report 2012-2013

4. Regulatory and Licensing Guidelines for issuing License to National


Internet Exchange (NIX) in Bangladesh (No. BTRC/LL/NIX(387)/2011845, Dated: 27.06.2012)
5. Regulatory and Licensing Guidelines for Renewal of Cellular Mobile
Phone Operator License for establishing, operating and maintaining
Cellular Mobile Phone Systems and Services in Bangladesh (No.
BTRC/LL/Mobile/License
Renewal(342)/2009-563,
Dated:
11.09.2011)
6. Regulatory and Licensing Guidelines for issuing License to VoIP
Service Provider (VSP) in Bangladesh (No. BTRC/LL/VSP(392)/2012889, Dated: 22-07-2012)
Moreover, since the formation of the Commission to 30 June, 2013 with a
view to issuance of various kinds of licenses the following guidelines were
issued:
1. Regulatory and Licensing Guidelines for PSTN Operators License,
2004
2. Regulatory and Licensing Guidelines for GSM Cellular Mobile
Telecommunication Services (No. BTRC/LL/New Cellular Mobile
(218)/2005-1729, Dated: 05.10.2005)
3. Regulatory and Licensing Guidelines for PSTN Services in Central
Zone (No. BTRC/LL/ Central Zone/PSTN (227)/2006-1916, Dated:
23.03.2006)
4. Regulatory and Licensing Guidelines for International Gateway (IGW)
Services (No. BTRC/LL/ IGW (247)/2007-3447, Dated: 08.10.2007)
5. Regulatory and Licensing Guidelines for Interconnection Exchange
(ICX) services (No. BTRC/LL/ ICX(248)/2007-3448, Dated:
08.10.2007)
6. Regulatory and Licensing Guidelines for International Internet
Gateway (IIG) services (No. BTRC/LL/ IIG(249)/2007-3452, Dated:
16.10.2007)
7. Possible condition for conversion from Zonal PSTN License to
National License (No. BTRC/LL/ PSTN Conversion(235)/2006-2996,
Dated: 04.07.2007)
8. Amended Guidelines for Infrastructure Sharing (No. BTRC/LL/ INFSharing(304)/2008-227, Dated: 07.07.2007)
BTRC
Annual Report 2012-2013

91

9.

Regulatory and Licensing Guidelines for Broadband Wireless Access


Services in Bangladesh (No. BTRC/LL/ BWA(275)/2008-1033,
Dated: 06.08.2008)

10. Regulatory and Licensing Guidelines for National Telecommunication


Transmission Network (No. BTRC/LL/ NTTN(307)/2008-1346,
Dated: 30.11.2008)
11. Regulatory and Licensing Guidelines for Internet Protocol Telephony
Service Provider License (No. BTRC/LL/ IP Telephony(276)/2008260, Dated: 15.04.2009)
12. Regulatory and Licensing Guidelines (Amended) for Vehicle
Tracking Service (No. BTRC/LL/ Vehicle Tracking(311)/2008-277,
Dated: 26.04.2009)
13. Amended Guidelines on Call Centre Licensing (No. BTRC/LL/ Call
Center/Licensing Procedure(268)/2008-503(1), Dated: 14.07.2009)
14. Regulatory and Licensing Guidelines for International Terrestrial
Cable (ITC) Systems and Services in Bangladesh (No. BTRC/
LL/ITC(369)/2008-178, Dated: 31.03.2011)
15. Regulatory and Licensing Guidelines for Submarine Cable Systems
and Services (No. BTRC/LL/SC(270)/2008-177, Dated: 31.03.2011)
16. Regulatory and Licensing Guidelines for issuing License to National
Internet Exchange (NIX) in Bangladesh (No. BTRC/LL/NIX
(387)/2011-845, Dated: 27.06.2012)
17. Regulatory and Licensing Guidelines for Invitation of Proposal/
Offers for issuing License establishing, operating and maintaining
International Gateway (IGW) services in Bangladesh (No.
BTRC/LL/IGW(383)/2011-699, Dated: 20.10.2011)
18. Regulatory and Licensing Guidelines for invitation of proposals/
offers for issuing License for Interconnection Exchange (ICX)
services establishing, operating and maintaining services in
Bangladesh (No. BTRC/LL/ICX(384)/2011-700, Dated: 20.10.2011)
19. Regulatory and Licensing Guidelines for invitation of proposals/
offers for issuing License for establishing, operating and maintaining
International Internet Gateway (IIG) services in Bangladesh (No.
BTRC/LL/IIG(385)/2011-701, Dated: 20.10.2011)

92 BTRC
Annual Report 2012-2013

20. Regulatory and Licensing Guidelines for Renewal of Cellular Mobile


Phone Operator License for establishing, operating and maintaining
Cellular Mobile Phone Systems and Services in Bangladesh (No.
BTRC/LL/ Mobile/ License Renewal(342)/2009-563, Dated:
11.09.2011)
21. Regulatory and Licensing Guidelines for Issuing License to VOIP
Service Provider (VSP) (No. BTRC/LL/VSP(392)/2012-889, Dated:
22.07.2012)
22. Regulatory and Licensing Guidelines for Invitation of Proposals/
Offers for Issuing License for Establishing, Operating and
Maintaining 3G Cellular Mobile Phone Services in Bangladesh (No.
BTRC/LL/3G Guideline(394)/Part-1/2012-148, Dated:14-02-2013)
A brief description of the activities of the licenses issued by the
Commission is given below:
1. International Gateway (IGW) Services: This license has been issued
with the view to earn government revenue by routing international voice
transmission through legal routes. IGW is a switching system through
which international voice can be received and transmitted. The traffic
flow can be monitored in the IGW. The Commission has issued 29
(twenty nine) IGW licenses with the prior approval of the government.
2. Interconnection Exchange (ICX) Services: For the convenience of call
management of both international and domestic voice calls, ICX
licenses have been issued. ICX refers to switching system which
provides interconnection network among the existing/ future
telecommunication network of the operators and allows monitoring,
lawful interception facilities and roaming of number portability. The
Commission issued 26 (twenty six ) ICX licenses with the prior approval
of the government.
3. International Internet Gateway (IIG) Services: IIG licenses have been
issued in order to ensure proper use of internet bandwidth and to
analyze different usage of the internet subscribers. IIG is a system
through which data traffic is received and transmitted internationally.
The Commission, with the prior approval of the government has issued
37 (thirty seven) IIG licenses.
4. Broadband Wireless Access (BWA) Services: This license has been
issued to link the rural people of the country with the information super
highway by providing high speed data services along with the voice
BTRC
Annual Report 2012-2013

93

services through mobile phones. The aim of this license to introduce


wireless broadband in the country to keep pace with the new technology.
WiMAX is such a platform from where operators can provide newer value
added services to the interest based people of the country. The
Commission has issued 2 (two) BWA licenses.
5. International Terrestrial Cable (ITC) Services: The idea is to link up with
the neighboring country and through them to connect with the international
super highway i.e., submarine cable by laying optical fiber network within
the country. Through this service, uninterrupted telecommunication
services of both data and voice can be ensured around the globe. 6 (six)
ITC licenses have been issued with the prior approval of the government.
6. PSTN Operator License: This license was issued in order to reach a fixed
phone services to the doorsteps of the people of the country in parallel to
providing mobile phone services. In PSTN, people are served with
telecommunication services by using wire and WLL system. The
Commission has issued 11 (eleven) PSTN licenses.
7. National Telecommunication Transmission Network (NTTN): BTRC
has issued NTTN licenses for building a unique and common
telecommunication extension network and for its maintenance throughout
the country. The main objective of this, is to help making 'Digital
Bangladesh by creating an opportunity for all telecommunication service
providers to use a country wide transmission network backbone. The
Commission, with the prior approval of the government, has issued 2 (two)
NTTN licenses.
8. Vehicle Tracking Service: This service enables to locate all types of
transports of the entire country through mobile phone. The technology of
GPS and cellular mobile phone system used in this field. 14 (fourteen)
Vehicle Tracking licenses have been issued with the prior approval of the
government.
9. Internet Protocol Telephony Service Provider (IPTSP) License: Internet
Protocol Telephony is commonly known as IP Telephony by which voice
calls can be transformed into data packets to transmit from one point to
another through internet. Through this telecommunication system a voice
call can be made at a cheaper rate by using internet. The Commission,
with the prior approval of the government, has issued 39 (thirty nine)
IPTSP licenses.
10. Internet Service Provider (ISP) License: ISP operators provide the
service of dialup, cable, wireless and DSL broadband internet
connection, data connectivity to various organizations and to individual

94 BTRC
Annual Report 2012-2013

subscribers. They also provide other services like domain registration,


web design, web hosting, managed network solution, network security
solution, DNS parking, video conference, e-mail hosting, etc. The
Commission issued 281 (two hundred eighty one) ISP licenses with the
prior approval of the government.
11. Internet Service Provider with Cyber Caf: Small entrepreneurs can
provide internet and cyber caf service investing a short capital.
Generally, cyber cafes are providing services in the city for reaching easy
internet access to the urban people. The cyber cafs have been brought
under the Licensing format to prevent the student folk from unexpected
illegal activities by the unobstructed use of cyber caf. The Commission,
with the prior approval of the government has issued 198 (one hundred
ninety eight) Cyber Caf licenses.
12. Call Center License: A Call center can provide services like exchange
of information, conducting business, marketing etc., to a third party by
using telecommunication facilities and internet. The call center is one of
the promising sectors of Bangladesh. Call Center was introduced as a
new era of earning foreign exchange and to create employment
opportunity in Bangladesh since 2008. Call Center service will expand
further with the establishment of a redundant submarine cable in our
country. The Commission issued 282 (two hundred eighty two) Call
Center licenses. Recently with the prior approval of the Government the
Commission introduces call center registration instead of license by
excluding call center from telecom service. It is expected that for the
above mentioned decision all kinds of call center will be evolved and it will
contribute in socio-economic sector of the country.
13. National Internet Exchange (NIX): National Internet Exchange is the
neutral peering point of internet service providers. The main objective of
having NIX is to ensure routing of domestic internet traffic. NIX would
help the development of local contents, web hosting and eases the
routing of domestic traffic and thereby would minimize the use of
international bandwidth to save foreign currency. Meanwhile, BTRC
finalized the NIX guidelines and the government approval has also been
obtained. The activities for issuing NIX license has already started on 27
June, 2012. A circular has been published inviting application for NIX
licenses. It is expected that very soon we will be able to issue NIX
licenses.
14. VoIP Service Provider (VSP) License: VoIP is a voice conversation
system over internet or internet network protocol. Here voice data are
BTRC
Annual Report 2012-2013

95

transmitted using packet switch network instead of dedicated circuit switch


voice transmission line.
The Ministry of Post and Telecommunications approved guidelines at 04-06-12
and requested the Commission to take necessary steps for creating
opportunities to make and receive calls from abroad cost effectively in legal
and easy way. Regarding this, the Commission issued the guidelines at 22-0712. After completing the license giving process using beauty contest system, it
was sent as a recommendation to the ministry .The approval of issuing VSP
license to 1004 (One thousand and four) organization was given by the
Ministry of Posts and Telecommunications on 14-01-2013. According to the
approval 840 (Eight hundred and forty) VSP licenses were issued. After that
the Ministry of the Post and Telecommunications approved 159 (One hundred
and fifty nine) VSP licenses on 16-06-13. Accordingly issuing VSP license to
those 159 (One hundred and fifty nine) organizations, is under process.

Status of the license in the year of 2012-2013:


The Commission has issued various licenses in the financial year of 20122013 for providing various telecom services like International Gateway (IGW),
Interconnection Exchange (ICX), International Internet Gateway (IIG), Vehicle
Tracking Services, ISP and Call Center etc. A total of 924 (Nine hundred
Twenty Four) different licenses was issued by the Commission in this financial
year. The description is given below:
S/No. Category of License
1
2
3
4
5
6
7
8
9
10
11
12
13

International Gateway (IGW) Services


International Internet Gateway (IIG) Services
VSP
Internet protocol Telephony Service Provider
-National wide
Vehicle Tracking Services
Internet Service Provider- Nationwide
Internet Service Provider- Central Zone
Internet Service Provider- Zonal
Internet Service Provider- Category A
Internet Service Provider- Category B
Internet Service Provider- Category C
Call Center
VSAT- user
TOTAL:

96 BTRC
Annual Report 2012-2013

No. of Issued
License
01
01
840
01
05
12
04
04
23
01
17
13
02
924

Status of Different Active Licenses:


The list of different licenses issued from BTRC that are active as on 30
June, 2013 is mentioned below:
S/No. Category of License

No. of
Licensee

International Gateway (IGW) Services

29

Interconnection Exchange (ICX) Services

26

International Internet Gateway (IIG) Services

37

Broadband Wireless Access (BWA)

Cellular Mobile Telecom Operator

International Terrestrial Cable

Public Switch Telephone Network (PSTN) Operator

Nationwide Telecommunication Transmission Network (NTTN)

Nationwide Optical Fiber Telecommunication Transmission Network

10

Vehicle Tracking Services

14

11

Internet Protocol Telephony Service Provider- Nationwide

29

12

Internet Protocol Telephony Service Provider- Central Zone

13

Internet Protocol Telephony Service Provider- Zonal

14

Internet Service Provider- Nationwide

15

Internet Service Provider- Central Zone

95

16

Internet Service Provider- Zonal

63

17

Internet Service Provider- Category A

145

18

Internet Service Provider- Category B

29

19

Internet Service Provider- Category C

24

20

VSAT- User

46

21

VSAT- Provider

12

22

VSAT- Provider With Hub

23

Call Center

24

Hosted Call Center

41

25

Hosted Call Center Service Provider

36

26

International Call Center

27

VSP 840
TOTAL:

12

123

5
203

2
1838

BTRC
Annual Report 2012-2013

97

Licensing Landscape in Bangladesh:

Share Transfer and Merger:


On receipt of an application from any operator regarding transfer of their
share or to merge with another operator/ company/ entity, LL Division, on
behalf of the Commission, examines the application in reference to section
37(2)(i) of The Bangladesh Telecommunication Regulation Act, 2001. If the
applicant fulfills the conditions mentioned therein, the report is forwarded to
the MoPT for prior approval of the government. The Commission takes
necessary action, basing on the government decision. With the approval of
the government, the Commission accorded permission for the following
companies on the basis of their prayer to process the share transfer issues
with the Joint stock Company in fiscal year 2012 - 2013:
S/No. Category of License
No. of Licensee
1
International Gateway (IGW) Services
05
2
Interconnection Exchange (ICX) Services
05
3
International Internet Gateway (IIG) Services
05
4
Internet Service Provider- Nationwide
01
5
Nationwide Telecommunication Transmission Network (NTTN)
01
Total
17

License Cancellation, Withholding and Issuance of Enforcement Order:


If any Licensee/ Operator fails to comply with or violates any of the applicable
licensing conditions of The Bangladesh Telecommunication Regulation Act,
2001, the LL Division takes steps for cancellation/ withholding as per section
46 of The Bangladesh Telecommunication Regulation Act, 2001. The process
requires the LL Division to issue a show cause notice to the licensee asking
him/ her to explain within 30 (Thirty) days specifying the reasons as to why the

98 BTRC
Annual Report 2012-2013

license will not be cancelled/ suspended. If the licensee does not reply or if the
reply given by the licensee/ operator is not considered satisfactory, then the
matter is sent as a report to MoPT according to the provisions laid in section
46 (3) of the Act. The Commission takes necessary action basing on the
government decision. With the approval of the government, the Commission
cancelled the following number of licenses in fiscal year 2012 - 2013:
S/No. Category of License
1
Internet Protocol Telephony Service ProviderNationwide
2
Vehicle Tracking Services
3
Internet Service Provider- Nationwide
Total:

No. of Licensee
01
01
04
06

Besides, if any licensee/ holder of a certificate or permit violates any provision


of this Act or its regulations or any other condition of operation or service
provision as provided in the license/ permit or has procured the license/
permit/ technical acceptance certificate by furnishing a false information, the
Commission may direct the licensee/ holder of the permit or certificate to
show cause within 30 days as to why an enforcement order shall not be
issued license/ permit/ certificate shall not be canceled. If the licensee fails to
reply or if the reply given is not deemed satisfactory, then a decision is sought
on the matter from the Commission under section 63(3) of the Act. This
Division also informs the licensee/ operator of decision of the Commission
regarding any permit or administrative fines/ suspension/ cancellation.

Renewal of License:
Usually, license renewal is done as per the conditions laid down in a license
and on the payment of such fees as may be prescribed in the license or
relevant circular/ administrative orders issued by the Commission and on the
basis of performance of the licensee, a report is sent to the government.
Finally, on the approval of the MoPT, the license renewal activities are
completed. In 2012 - 2013, a total of 67 (Sixty seven) licenses have been
renewed; list of which is shown below:
S/ No. Category of licenses
No. of Renewed Licensee
1
Cellular Mobile Telecom Operator
4
2
Internet Service Provider- Nationwide
20
3
Internet Service Provider- Central Zone
3
4
Internet Service Provider- Zonal
1
5
VSAT User
27
6
VSAT Provider
7
7
VSAT Provider with Hub
5
TOTAL:
67
BTRC
Annual Report 2012-2013

99

License Renewal of Mobile Operator:


After the formation of the Commission the cellular mobile phone operators'
licenses of Grameen Phones Ltd., Orascom Bangladesh Ltd., Robi Axiata
Ltd., and Pacific Bangladesh Ltd. were revalidated. Later on, new mobile
operators' licenses were issued in favor of Teletalk Bangladesh Ltd. and Airtel
Bangladesh Ltd. from the Commission. The validity of the license of Grameen
Phones Ltd., Orascom Bangladesh Ltd., Robi Axiata Ltd., and Pacific
Bangladesh Ltd. had expired on 09 November, 2011. By following proper
procedure and taking prior approval from Government, the Commission has
issued the renewal of license, The Cellular Mobile Phone Operator License
(Renewed) & The Radio Communications Equipment License (Renewed) in
favor of 4 (Four) operator for 15 (Fifteen) years in the last 07 August, 2012.

Teletalk 3G:
For implementation of vision 2021 depending on the most widely used of
mobile telephone. People will get advantage of digital Bangladesh within
short time with browsing, download and video call by using mobile at any
time in any place. For this, Teletalk bring 3G in commercial test within a very
short time. With this, Teletalk can provide high speed mobile broadband,
mobile television, video telephone etc.

Second Submarine Cable:


With the goal of connecting the second submarine cable (SEA-ME-WE-5
consortium), Bangladesh signed a Memorandum of Understanding on Dec
28, 2011. Currently the connecting process of second submarine cable is
under construction to make the physical structure of the landing station of
second submarine cable with in the fiscal year 2012-2013 is planned and
hope that all activities to connect with second submarine cable will be finished
at the end of 2014.
It may be noted that, tender has been invited from the Commission with the
goal of issuing submarine cable service license. Therefore, a report with
some specific opinion/ suggestion was sent to the Ministry of the Post and
Telecommunications on 21-11-11, after the evaluation of the offer/ proposal.
Due to the procrastination, received proposal was cancelled and again for
issuing submarine cable service license, the Commission sent letters on 0403-13 and 27-06-13 to the Ministry of the Posts and Telecommunications
requesting for permission to publish advertisement.

100 BTRC
Annual Report 2012-2013

3G (3rd Generation) Technology:


Ministry of the Posts and Telecommunications on 12-02-13 approved 3G
Cellular Mobile Phone Services Regulatory and Licensing Guidelines, 2013
and requested the Commission to take next necessary steps. Therefore,
the Commission issued 3G guidelines on 14-02-13. According to the
provision of the guidelines, interested organization submitted their quarries
to the Commission on 28-02-13. A pre-bid meeting was held on 14-03-13 in
the presence of representatives of the interested organization. Hence, the
interested organization again submitted their quarries to the commission by
21-03-13. Commission replied to all the quarries on 28-03-13. According to
the provision of the guidelines, interested organization will submit their bid
document to the commission by 12-08-13. The list of the qualified
organization of participating in 3G auction will publish on 18-08-13 from the
Commission. It is expected that 3G auction will be held on 08-09-13.

Amendment of Conditions of License:


In order to fulfill the objective of section 39 of The Bangladesh
Telecommunication Regulation Act, 2001, the Commission may, amend
any condition of any of the license subject to the prior approval of the
government. When the Commission, on its own initiative, issues any
amendment in the conditions of a license, LL Division serves a notice to the
licensee informing the reasons for the proposed changes with a scope to
submit his/ her comments. In response, if there is any reply/ comment from
the licensee, the changes/ amendments are sent to the MoPT in the form
of a report by LL Division. The Commission takes necessary steps on the
decision of the Government. Besides these, the Government may take
steps to change the condition of license by its own accord or operators may
apply to change the condition for reasonable ground to the Government/
Commission.

Administrative Fine:
In case of any violation of any conditions of any license or directives or
provisions of the Act/ Regulations by the licensee, LL Division issues a
show cause notice to the concern licensee for putting forward their
statement. If the reply of the licensee is not satisfactory, it is placed to the
Commission for taking the decision of imposing fine to the concerned
licensee. Legal and Licensing Division executes the decision of the
Commission.
BTRC
Annual Report 2012-2013

101

Dispute Resolution:
If any operator or a subscriber lodges a well-founded complaint to the
Commission about another operator, the Commission may, within 7 (seven)
days of receipt of such complaints, direct the concerned party to redress/
resolve the grievance/ matter. The LL Division may also summon the
concerned operators to resolve the dispute amicably. It is obligatory for the
licensees of the Commission to abide by the decision of the Commission
regarding any dispute between the licensees.
The ILDTS Policy, 2010 has an important role in materializing the present
Government's declaration of the vision of making Digital Bangladesh by the
year 2021. With the prior approval of the Government, the Commission has
issued a total number of 1838 (One thousand eight hundred and thirty
eight) licenses in 27 (Twenty seven) different categories for the interest of
the subscribers for providing international telecommunication facilities at an
affordable price and to encourage the local entrepreneurs to invest in the
telecom sector using modern technologies. The present Government is
strongly determined to turn Bangladesh into a poverty free country by using
ICT properly. With a sound plan for providing telecommunication facilities,
Bangladesh would be focused as a modern country in the world by 2021.
The Government has already started amendment to update the National
Telecom Policy, 1998. Under the changed circumstances, the internal
telecommunication system is being modernized for keeping pace with the
modern world by ensuring speedy information flow arrangements and
making new infrastructures.

102 BTRC
Annual Report 2012-2013

Finance, Accounts and Revenue Directorate

BTRC
Annual Report 2012-2013

103

104 BTRC
Annual Report 2012-2013

Finance, Accounts & Revenue Department


Finance, Accounts and Revenue is the pivotal department of Bangladesh
Telecommunication Regulatory Commission (BTRC).This department prepares
income & expenditure budget of the commission. The main function of Accounts
section is to prepare monthly pay bills of all officers and staff of the Commission and
disbursement of salary in due time. Accounts section is responsible for the
preparation and expenditure of traveling allowance bills, contingency bills and it bears
the responsibility of deducting income tax and VAT from the bills of suppliers and
contractors and deposit the same into government treasury through Challan.
Accounts section prepares monthly statement of expenditure, makes reconciliation of
bank statement. This section prepares annual income and expenditure statement.
Preparation of Balance Sheet is the most important task of this department. The
Balance Sheet reflects the actual financial position of the Commission.
BTRC is responsible for collection of non-tax revenue of the government from the
Telecom operators. The main sources of income are the collection of License fee,
License Renewal fee, Revenue Sharing, Spectrum Charge as well as a service
charges from different telecom operators. It collects revenue from PSTN, IGW,
ICX, IIG, ISP & VSAT licensees. According to the provision of VAT Act, Revenue
section of the Commission collects VAT from all kinds of license fees, license
renewal fees, revenue sharing, spectrum charges and deposit the collected VAT to
Bangladesh Bank through Treasury Challan. These are the day to day job of the
Revenue and accounts section of the Commission.

1. Synopsis of income and expenditure accounts of the financial year 2012-2013.


In the financial year 2012-2013, the target of revenue collection of the commission
was taka 5,159.32 crore. The administrative expenditure target was taka 54.21
crore while the capital expenditure target was taka 50.78 crore. The total
expenditure budget was taka 104.99 crore. In the fiscal year 2012-2013, actual
revenue collection was taka 5,404.69 crore and administrative expenditure was
taka 55.11 crore and capital expenditure was taka 48 lac. A lot of money was saved
in expenditure sector due to strict compliance of the expenditure control. During the
financial year 2012-2013 an excess amount of taka 245.37 crore was earned over
the budget target. As a result, against the target of revenue earning of taka
5,054.32 crore, BTRC deposited taka 5,349.10 crore to the government treasury i.e.
an additional amount of taka 294.78 crore was deposited in the government
treasury over budget target.

2. Revenue collection details in the year of 2012-2013:


S/N Description
1
2
3
4
5
6
7

Actual Revenue
(Taka in Crore)
License fee
109.20
Revenue Sharing
2,642.92
Spectrum Charge
2498.19
License Acquisitision Fee
57.22
Legal & Licensing Fee (ISP, V-SAT, DDCSP & Others)
2.24
Income from Administrative fine & Late fee
1.75
Other Income
93.17
Total Revenue
5,404.69

BTRC
Annual Report 2012-2013

105

3. A comparative feature of revenue collection since formation of BTRC


S/N

Financial Year

Target amount of revenue


collection (Taka in crore)

Actual Revenue
collection (Taka in Crore)

01

2001-2002

4.26

3.45

02

2002-2003

89.00

120.07

03

2003-2004

91.00

147.85

04

2004-2005

270.00

357.14

05

2005-2006

449.25

735.70

06

2006-2007

512.31

565.61

07

2007-2008

1,501.92

1,677.85

08

2008-2009

2,547.68

3,195.38

09

2009-2010

2,135.35

2,370.98

10

2010-2011

2,556.74

3,047.28

11

2011-2012

6,302.57

6,957.70

12

2012-2013

5159.32

5404.69

Total

21,619.4

24,583.70

Revenue collection (taka in crore) by Chart:

8000
7000
6000
5000
4000

Series1

3000

Series2

2002-2003

2003-2004

2004-2005

2005-2006

2006-2007

2007-2008

2008-2009

2009-2010

2010-2011

2011-2012

2012-2013

1000
0

2001-2002

2000

10

11

12

Taka in Crore

106 BTRC
Annual Report 2012-2013

4. Information System Audit:


According to the provisions of Bangladesh Telecommunication Regulatory Act
2001, Messrs M. A. Fazal & Co. a Chartered Accountant firm was appointed
to carry out the information system audit of Grameen phone Limited (GP).
The audit firm submitted its report to the commission as per contract.
According to that audit report, the outstanding amount of GP was taka
3,034.00 crore, which is payable to the government. When GP was asked to
deposit the money, instead of paying the due amount, they filed a case in
court of law challenging the Audit Report with malafied intention not to pay
government revenue which they concealed in their billing system and
refrained from paying some fixed charges and fees. The case is still pending
in the honorable court.

5. Social Obligation Fund:


Social obligation Fund (SOF) has been formed according to the provisions of
the clause 21-ka of Bangladesh Telecommunication Regulatory Act 2001
(Amended Act 2010). The fund has been raised for extending telecom
facilities for the underprivileged population i.e. to the telecom facility deprived
area. This would also develop the socio-economic condition, alleviate poverty
and contribute in the economic progress of the country. The receivable
amount of money from the following sources is deposited in this fund:I.
II.
III.
IV.

Government grant,
Any other native, overseas or international organization's grants,
Subscription from the telecom and radio stakeholders and
Contribution from any other legal sources.

Money of SOF is being deposited in a scheduled bank, as determined by the


Commission. According to the provision of the licensing guideline, the telecom
operators have to subscribe at the rate of 1% on their gross audited revenue
to the SOF. This fund is to be invested with the approval of the commission in
order to make telecommunication facilities available to the poor and to the
people of remote areas who are deprived of Telecom facilities. An amount of
taka 252.66 crore has so far been collected as on 30th June, 2013 and
deposited in the SOF account.

6. Steps taken for the welfare of officers/staff:


(A)

Contributory Provident Fund (CPF): CPF scheme has been


introduced for the welfare of officers and staff of BTRC. According to
CPF Rules -1979, 10% of basic of each officer/staff is deducted from
the monthly pay. The Commission also pays equal contribution, i.e.
10% from Commission's fund to the employee's CPF Fund Accounts.
BTRC
Annual Report 2012-2013

107

A total amount of taka 1.60 crore has been deposited in the CPF
account as on 30th June'2013.
(B)

Medical Assistance: In case of illness an employee or dependent


members of his family including dependents parents are provided
medical assistance in the form of money usually not exceeding One
month's basic pay. The amount is payable to the employees on
production of doctor's prescription, medical examination report and
vouchers in support of purchase of medicine.

(C)

Trusty Board : According to the provisions of Benevolent Fund &


Group Insurance ordinance, 1982, Group insurance & Benevolent
Fund has been formed for the welfare of the officers/staff of the
Commission. The Commission has formed an eleven (11) member
Trusty Board with one Commissioner as the Chairperson for a two
year term. The Trusty Board maintains a Benevolent Fund and
Group Insurance fund according to the rules and procedures of
Benevolent fund & Group Insurance Ordinance-1982. The Trusty
board is to submit its report along with an expenditure statement to
the Commission within two months at the end of every financial year.

(D)

Pension Allowance & Pensionary Benefit Scheme: The


Commission has introduced Contributory Provident Fund for the
benefit of the employees. The Commission has also formed
Employees Gratuity Fund to extend retirement benefits to the
employees immediately after retirement.

7. Annual Audit:
According to the provision of Article 27(2) of the Bangladesh
Telecommunication Regulatory Act, 2001, Annual Income and Expenditure
Account of the Commission is to be audited by a registered Chartered
Accountant Firm within 60 (sixty) days after the closing of each financial
year and to be forwarded it to the Ministry in order to produce before the
parliament within the next 60 (sixty) days. Besides, the Auditor General of
Bangladesh conducts Audit of accounts of BTRC after the expire of each
financial year according to the provision of Bangladesh Constitution.

108 BTRC
Annual Report 2012-2013

BANGLADESH TELECOMMUNICATION REGULATORY COMMISSION (BTRC)


BALANCE SHEET
AS AT 30 JUNE, 2013
Particulars

Notes

Amount in Taka
FY 2012-2013
FY 2011-2012

Application of Fund:
Fixed Assets:
Fixed Assets at Net Book Value
SRCB-IDA Credit 3790-BD
Projects Assets (IDA PART)

4.00

547,215,357
91,584,257

577,939,535
122,308,435

4.01

455,631,100

455,631,100

5.00
5.01
5.02
5.03
5.04

23,687,096,664
147,497,009
4,654,419,080
2,432,063
18,882,748,512

26,227,688,413
47,183,960
3,053,816,461
4,002,524
23,122,685,468

24,234,312,021

26,805,627,948

6.00

455,631,100
455,631,100

455,631,100
455,631,100

Fund Account:
Benevolent Revenue Fund
Gratuity Fund
Group Insurance Fund

7.00
7.01
7.02
7.03

44,085,219
352,686
22,504,871
21,227,662

32,266,140
214,639
16,615,007
15,436,494

Current Liabilities:
Sundry Creditors
Payable to GOB Consolidated Fund

8.00
8.01
8.02

23,734,595,702
25,497,464
23,709,098,238

26,317,730,708
29,387,166
26,288,343,542

24,234,312,021

26,805,627,948

Current Assets:
Advances, Deposits and Pre-payments
Receivable from Operators
Other Receivables
Cash and Bank Balances

Total Assets
Sources of Fund:
Fund and Liabilities:
Project Fund:
Project (SRCB-IDA 3790-BD) Fund

Total Fund and Liabilities

The annexed notes form an integral part of these financial statements.

Md. Yakub Ali Bhuiyan


Deputy Director

Ashis Kumar Kundu


Director

Md. Giashuddin Ahmed


Vice Chairman

Sunil Kanti Bose


Chairman

Subject to our separate report of even date.

Date: October 06, 2013


Dhaka

AHMAD & AKHTAR


Chartered Accountants

BTRC
Annual Report 2012-2013

109

BANGLADESH TELECOMMUNICATION REGULATORY COMMISSION (BTRC)


STATEMENT OF INCOME AND EXPENDITURE
FOR THE FINANCIAL YEAR ENDED 30 JUNE, 2013
Particulars

Notes

Amount in Taka
FY 2012-2013
FY 2011-2012

Income:

9.00

Fees and charges


Administrative fine and late fee
Finance income
Other income
Total Income

10.00
11.00
12.00

Expenditure:
Salary and benefits

13.00

Daily wages for casual workers

14.00

Provident fund revenue expenses


Consultancy service fees (Domestic)
Communication expenses
Legal expenses
Rents (Office and Accommodation)
Repairs and maintenance
Traveling expenses
Fuel expenses (Petrol and CNG)
Electricity, Water and Gas
Administrative expenses
Satellite preparatory project
Training expenses
Printing & publication and stationery
Vehicle registration, insurance & tax expenses

15.00
16.00
17.00
18.00
19.00
20.00
21.00
22.00
23.00

Seminar and workshop


Computer software expenses
Income tax expenses
Depreciation
Gratuity expenses
Recreation allowances/ entertainment
Bank charges
Advertisement & publicity expenses
Miscellaneous expenses
Total Expenditure
Excess of income over expenditure transferred to
GOB consolidated fund account

53,097,729,829
17,488,735
906,493,989
25,166,301
54,046,878,854

68,195,449,380
9,224,970
1,355,148,608
16,812,567
69,576,635,525

61,755,560
1,061,084
1,662,441
4,591,232
5,877,230
12,483,679
35,609,800
17,493,321
22,122,841
5,556,193
5,053,883
29,102,065
295,725,445
1,986,334
3,931,813
1,892,347
652,134
137,000
35,498,521
5,000,000
958,593
66,451
1,608,546
1,267,763
551,094,277

54,105,105
1,294,206
1,567,929
6,639,734
5,281,443
32,670,503
34,428,300
16,503,134
25,727,992
5,994,910
2,266,171
2,370,154
35,955,545
208,509
2,828,148
2,039,153
3,961,909
914,165
34,104
35,431,287
5,000,000
231,840
36,531
696,073
658,373
276,845,218

53,495,784,577

69,299,790,307

54,046,878,854

69,576,635,525

The annexed notes form an integral part of these financial statements.

Md. Yakub Ali Bhuiyan


Deputy Director

Ashis Kumar Kundu


Director

Md. Giashuddin Ahmed


Vice Chairman

Sunil Kanti Bose


Chairman

Subject to our separate report of even date.

Date: October 06, 2013


Dhaka

110 BTRC
Annual Report 2012-2013

AHMAD & AKHTAR


Chartered Accountants

BANGLADESH TELECOMMUNICATION REGULATORY COMMISSION (BTRC)


STATEMENT OF CASH FLOWS
FOR THE FINANCIAL YEAR ENDED 30 JUNE, 2013
Amount in Taka
FY 2012-2013
FY 2011-2012

Particulars
Cash Flows from Operating Activities:

Excess of Income over Expenditure


Non-Cash Item:
Depreciation
Changes in Working Capital:
Decrease/ (Increase) in Current Assets:
Receivables from operators
Other Receivables
Advances, Deposits and Pre-payments
(Decrease)/Increase in Current Liabilities:
Sundry Creditors
Duties and Taxes

53,495,784,527

69,299,790,307

35,498,521
53,531,283,048

35,431,287
69,335,221,594

(1,600,602,619)
1,570,461
(100,616,049)

(26,173,015)
(3,180,993)
(32,887,857)

Gratuity Fund
Group Insurance Fund
Cash Generation from Operation

(3,586,702)
138,097
5,889,864
5,791,168
(1,691,415,780)

(41,131,819)
117,081
5,562,074
5,493,872
(92,200,657)

Net Cash Flows from Operating Activities

51,839,867,268

Benevolent Reserve Fund

Cash Flows from Investing Activities:


Acquisition of Fumiture & Fixture
Acquisition of Office Equipment
Acquisition of Computer & Printer
Acquisition of Vehicles
Garage making (Civil)
Land development (Civil)
Net Cash Used in Investing Activities

69,243,020,937

(123,285)
(196,000)
(763,380)
(258,000)
(69,090)
(3,364,588)
(4,774,343)

(1,374,553)
(431,874)
(1,806,427)

Cash Flows from Financing activities:


Fund Transferred to GOB Accounts
Net Cash used in Financing Activities

(56,075,029,880)
(56,075,029,880)

(62,783,913,017)
(62,783,913,017)

Net Changes in Cash & Bank Balances


Opening Cash and Bank Balances
Closing Cash and Bank Balances

(4,239,936,956)
23,122,685,468
18,882,748,512

6,457,301,493
16,665,383,975
23,122,685,468

Md. Giashuddin Ahmed


Vice Chairman

Sunil Kanti Bose


Chairman

Md. Yakub Ali Bhuiyan

Deputy Director

Ashis Kumar Kundu


Director

Subject to our separate report of even date.

Date: October 06, 2013


Dhaka

AHMAD & AKHTAR


Chartered Accountants

BTRC
Annual Report 2012-2013

111

6. Satellite Project Under Implementation by BTRC


Today, almost all the modern and enlightened nations have their own
satellite in the orbit. A sovereign country, in a pursuit of sustainable
development, needs its own satellite in order to reduce its dependency on
other nations. BTRC started working with the vision to open a new
dimension of possibility in the telecommunication sector of Bangladesh by
launching its first ever satellite. Preliminary implementation activities are in
progress with the veteran consultation of USA based consultancy firm
Space Partnership International (SPI) and specialist advice of International
Telecommunication Union (ITU).
A country like Bangladesh is highly exposed to natural disaster risk
because of its unique geographical location. Telecommunication system in
Bangladesh has always been suffering from interruptions and problems as
erratic disasters hit the country. During such emergency situation, satellite
network can play an important role in ensuring uninterrupted
telecommunication services in Bangladesh. In order to ensure better
telecommunication services, BTRC has always felt the need of having its
own satellite network. It had a long cherished dream of having the country's
first satellite. In order to materialize the dream, it has formed a committee
and initiated its satellite project in April, 2008 which was then reformed in
January, 2010. This Committee performed various important activities, i.e.
submission of electronic filing for 102 E & 69 E to ITU, submission of
Coordination Request (CR) notification to ITU, etc. The Committee also
maintained a continuous liaison with ITU to perform all secretarial jobs in
this regard. This is to be mentioned here that every member state of ITU
has to follow ITU regulation in order to launch their satellite.
Recognizing the importance of the satellite launching preparatory activities,
a project titled "Preparatory Functions and Supervision in Launching a
Communication and Broadcasting Satellite" was approved by the
Government on 26 January, 2012. Summary of the project is as below:
1)
2)
3)
4)

Ministry/ Division
Implementing Agency
Implementation Period
Estimated Project Cost

:
:
:
:

Ministry of Posts & Telecommunication (MoPT)


BTRC
From 1 July, 2011 to 30 June, 2015
8,681.51 Lakh Taka (FE 5,224.59 Lakh Taka)

As the allotment process of orbital position and relevant frequencies from ITU
is very complex and Bangladesh had no previous experience in satellite
launching activities, the need of expert consultant to assist in the primary
activities was prominently felt. Hence, USA based consultancy firm, Space
Partnership International (SPI), was appointed as consultant to the project

112 BTRC
Annual Report 2012-2013

through the signing of the contract on 29 March, 2012 following proper rules,
regulations and tendering process. According to the contract this consultancy
firm will perform all related activities including feasibility study, business plan,
frequency coordination, satellite system design, launch vehicle design,
preparation of tender documents, in orbit testing (IOT), ground system
design, satellite procurement monitoring, fabrication monitoring, insurance
services, operation of satellite & ground station, training and transfer of
knowledge, etc.
The project has a significant amount of progress during the fiscal year 20122013. Summary of the progress and related information are represented
below.

(a) Progress of the Project Activities


Project activities are continuing with proper direction from the Project Steering
Committee (PSC) and the Project Implementation Committee (PIC) as well as
with the efficient and experienced consultation of SPI. As a result the project
observed a significant progress in the fiscal year 2012-2013. Feasibility study,
business plan, frequency coordination, preparation of RFP for satellite
manufacturing, formation of satellite operating organization, establishment of
satellite ground control station, arranging a source of funds (Approx 300
million USD), preparation of DPP for the launching of satellite implementation
project, etc are the key aspects where the project has gained remarkable
progress in the fiscal year 2012-2013.
As part of the Consultant's scope, SPI, USA finished collecting field level data
and information for feasibility study and submitted the final version of
Business Plan this year. An expert review committee, formed by the Ministry
of Posts and Telecommunication (MoPT), is currently reviewing and analyzing
the Business Plan. It is expected to be finalized and approved very soon.
SPI, USA submitted a draft RFP for the procurement of the satellite system.
The project team is currently reviewing the draft along with the consultant
whether it is in line with the business plan. The RFP is expected to be
finalized in due time.
A proposal has been included in the DPP to establish a public company/ joint
venture to operate and monitor the first satellite of Bangladesh. A committee,
formed by MoPT, is currently working on this to a formulate strategic structure
and necessary procedure based on applicable acts and laws of Bangladesh.
This issue is expected to be settled very soon.
In accordance with the recommendation of SPI, USA, the project has also
proposed for the selection of sites and building necessary infrastructure for the
Ground Station of the first satellite of Bangladesh within the Bangladesh,
territory, both primary and backup. Based on the discussion with the Project
Steering Committee (PSC), the project has primarily selected (a) Talibabad
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113

Earth Station, Gazipur (b) BTCL Staff College, Joydebpur, Gazipur and (c)
Betbunia Earth Station, Rangamati as possible sites. Necessary technical
survey including Radio Frequency (RF) survey has been completed by an
expert foreign consultant team in those sites in November, 2012. The
finalization of the site selection is in progress.
It has been estimated that an amount of about 300 Million USD will be
spent on the procurement of the satellite system. The project office has
requested ERD to search possible sources of funding in the upcoming
investment project through proper channel. Meanwhile Ex-Im Bank, USA
has shown their keen interest to fund in the upcoming project as Export
Credit Agency. A letter of interest (LoI), received in this regard from Ex-Im
Bank, USA, has been forwarded to Finance Division and ERD for further
necessary actions. The finalization of the source of funding is in progress.
PDPP of satellite launching related investment project has been approved
in principle by the Planning Commission. Afterwards, a complete DPP has
been formulated with project title "Bangabandhu Satellite System
Investment Project" and sent for necessary Government approval on 24
January 2013 and after some modification as suggested by MoPT, sent
again on 21 May 2013.

Figure: Contour diagram of the Proposed Satellite


The project office is continuously working on achieving the native orbital slots of Bangladesh
(i.e. 69E, 74E, 102E, 133E). To initiate the coordination activities, the project office has
already sent formal requests to 22 administrations including Iran & USA for 102E orbital slot
and to more than 20 administrations including India, Pakistan, Iran, Israel, Japan, Cyprus,
Armenia, Uzbekistan, etc for 69E. Final coordination activities are expected to start very soon.
Considering the complexity and time for coordination of an orbital slot, leasing/ purchasing of a
coordinated suitable orbital slot is in progress.
SPI, USA submits progress reports every month. Coverage Area, Primary Service Area (PSA)
and Secondary Service Area (SSA), etc. are being finalized based on SPI's progress report.

(b) Trainings/ Workshops/ Seminars/ Meetings, etc. related to Implementation


and Progress of the Project
In July 2012, a team of 7 (Seven) members from BTRC and MoPT have undergone a training
course in Washington DC, USA on Satellite related issues.

114 BTRC
Annual Report 2012-2013

Certificate awarding ceremony after short training Course on Satellite Technologies in USA

To implement the project properly and successfully, the project officials


participated in various Trainings/ Workshops/ Seminars/ Meetings in the
fiscal year 2012-2013. The summary is presented below.
Sl.

Subject

Type

No.

Meeting of Project Implementation Committee (PIC) Meeting

Quarterly Program Management Review (QPMR)

Meeting

Other Trainings/ Meetings/ Seminars, etc. relevant

Training/

to Satellite Project

Workshop 3

Besides the regular activities, the project office regularly communicates


with ITU and maintains good liaison for having proper guidelines to
successfully implement the project. Bangladesh looks forward to a
successful launch of the country's first satellite, which will not only ensure
improved connectivity with the rest of the world, but also bring honor to the
name of Bangladesh at par with the names of other developed countries in
the list of space technologies.

7. World Telecommunication and Information Society Day-2013.


World Telecommunication and Information Society Day (WTISD): being
celebrated annually on 17 May since 1969 in line with the International
Telecommunication Union (ITU) to raise the awareness of the people
regarding various aspects of Information & Communication Technology (ICT).
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115

The theme of the year 2013 was "ICTs and Improving Road Safety". Like
arise previous the Ministry of Posts and Telecommunications (MoPT) and
Bangladesh Telecommunication Regulatory Commission (BTRC) together
took up various activities to mark the day.
On the 17 May 2013, a day-long program on various activities and seminar
was organized at the Bangabandhu International Conference Center. The
main aim and objective of this event was to aware the people of the country
about the possibility of Socio-economic development through the use of
Information and Communication Technology (ICT) . The purpose of this
event was to create the public awareness to bridge the gap between urban
and rural area in the field of ICT Technology.

Honorable Prime Minister, Sheikh Hasina the chief guest of the Inaugural Session
of the World Telecommunication and Information Society Day (WTISD) 2013.

The celebration of WTISD'13 was publicized widely through advertisement


in different media like daily newspapers, electronic media, website, poster
and SMS.
The City Roads were well decorated with colorful festoons, banners and
posters to give a festive look. A colorful and well organized road show was
organized on the occasion from the Bangabandhu International Conference
Center (BICC)-Bijoy Shoroni-Prime Minister office-Mohakhali-BananiTejgaon-FDC-Sonargaon Hotel-Farmgate-Bijoy Shoroni to BCCI. BTRC,
BTCL, Mobile operators, gateway operators and other telecom related

116 BTRC
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entities joined the road show with their decorated tracks showing the theme
of the day. The best 3 Institutions participated in the Road Show were
awarded with Crest & Certificate.
Honorable Minister for the Ministry of Post and Telecommunication (MOPT),
Advocate Shahara Khatun, MP inaugurated the road Show Rally. The program
was attended by Mr. Md. Abdus Sattar MP, Chairman, Parliamentary Standing
Committee for the Ministry of Posts and Telecommunication, Mr. Sunil Kanti
Bose, Honorable Secretary for the ministry of Posts and Telecommunications
and Chairman BTRC were also present in the occasion.
Honorable Prime Minister of the People's Republic of Bangladesh, Sheikh
Hasina inaugurated the World Telecommunication and Information Society
Day-2013 as the chief guest. The program was attended by Advocate Shahara
Khautn MP, Honorable Minister for the Ministry of Posts and
Telecommunication, Mr. Md. Abdus Sattar MP, Chairman, Parliamentary
Standing Committee for the Ministry of Posts and Telecommunication, Mr. Sunil
Kanti Bose, Honorable Secretary for the Ministry of Posts and
Telecommunication and Chairman, BTRC, officers from various government
and non-government organization, representatives from the telecom sector and
elites of the different segment of the society. Mr. Sunil Kanti Bose, Chairman
BTRC presented the keynote paper on the inaugural program of the event.

Honorable Prime Minister of the People's Republic of Bangladesh, Sheikh Hasina


givies away prizes to the winners of the essay competition on account of the World
Telecommunication and Information Society Day-2013.
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117

Honorable Minister for the Ministry of Posts and Telecommunications, Advocate


Shahara Khatun, MP inaugurating the road show rally on account of WTISD-2013.
Mr. Md. Abdus Sattar MP, Chairman, Parliamentary Standing Committee for the
ministry of Post and Telecommunication was also present on the occasion.

On the event day, On the ban's of Theme of the day a seminar was
organized where ICT professionals, representatives and officers of Road
Division, Dhaka Transport Coordination board, Transport owner
association, Transport Driver association , Transport driving training
institute and students from different Institution. The Speakers highlighted
the significance & of the day with particular emphasis of the theme.

118 BTRC
Annual Report 2012-2013

An ICT related seminar was organized on account of the World Telecommunication and Information
Society Day (WTISD)-2013, Acting secretary, Ministry of Posts and Telecommunications, Mr. Dilip
Kumar Das delivers his speech as chief guest.

8. Secretary General of Commonwealth Telecommunication


Organization (CTO) tour in Bangladesh
Professor Tim Unwin, Secretary General of Commonwealth
Telecommunication Organization (CTO) visited Bangladesh from 8 May,
2013 to 11 May, 2013. The CTO is a renowned organization among all
international telecommunication institutions. Its headquarter is situated in
London. The CTO is the oldest and largest organization among all agencies
in the commonwealth. Developing ICT's sector through exchanging
experience and efficiency among the commonwealth countries is the prime
goal of CTO. During his visit, he discussed with high level officials about
ICT's different aspects and participated various bilateral meetings where he
opined that in future CTO's seminar, forum and meeting etc. might be
organized in Bangladesh. Beside that, He visited Jessore district on
10/05/2013 to experience the progress of ICT in Bangladesh and he was
pleased seeing ICT's progress in Bangladesh.
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119

Commonwealth Telecommunication Organization (CTO), Secretary General,


Professor Tim Unwin and Mr. Sunil Kanti Bose, Chairman of Bangladesh
Telecommunication Regulatory Commission deliver speech at a meeting organized
by Jessore District administration.

9. 15. Mobile Phone Industry in Bangladesh


Bangladesh introduced an Advance Mobile Phone system (AMPS)
technology back in 1993 as the first ever country in South Asia. Though the
first mobile phone license was awarded in 1989, in fact, it took quite a long
years to reach its services to the people of the country. Because the net
work coverage at that time was too limited. The subscriber state was also
very poor because if high call rate. In 1996, the then Prime Minister, Sheikh
Hasina awarded three more mobile phone licenses to create a competitive
market in the mobile phone industry and to reach the services to the root
level subscribers. In the later stage, with the entrance of few more
operators in this sector, the market became very competitive in the last
decade. The growing sub sectors around the telecom arena created job
opportunities for the general people and contributed in education and
health sector. This has influenced millions of people and made
communication easier between people and our economy has been greatly
boosted up. According to the report of Bangladesh bank, 8% of the national
revenue has been earned from telecom sector in 2008 and 59% direct
investment has been made in this particular sector. A few important
contribution of the Bangladesh telecom sector is enumerated below:

120 BTRC
Annual Report 2012-2013

Achievements in a decade - From 1997 - June 2013


- Only 4 lakh people received this service in 1997.
- Tele-density was less than 0.4%
- At present, the subscriber state is 10.80 million and the tele-density
is above 70%
Out of total telephone subscribers in the country, 98.75% are mobile
subscribers and remainder 1.25% are PSTN subscribers of which BTCL has
0.95% while other PSTN has 0.3% subscribers.
Telecom market:
- Total telecom penetration rate: 70%
- Total mobile penetration rate: 68.89%
- Total internet penetration rate: 23.36% ( June, 2013)
Improved lifestyle and support to business:
- Agro related information, telemedicne, latest news, utility bills
payment, sms and mms, share market information are part of life now.
- In business sector, access to internet, mobile e-mail, sms banking,
data, fax, EDGE, GPRS, International roaming etc have become
indispensable.
Providing services at affordable prices:
- Looping in low income groups by offering the world lowest call
charges.
Mobile operators have invested about Tk. 36,000 crore in the sector.
Internet: Its advancements mostly depend on the development of the mobile
industry.
- Internet penetration in Bangladesh is lowest in this region.
- Among 2.66 crore internet users, 95% are using mobile internet which
means with increased mobile penetration, internet usage also increases.
Initiatives of the mobile operators - Corporate Social responsibility (CSR)
- School sponsorship: Various training programs for development of
children's skills and offering local / foreign scholarship.
- Environmental projects: Undertaking beautification of the city /town,
cleaning and maintaining Cox's Bazar sea beach, face lifting of the
airports, road safety, preservation of heritage, awareness building
programs etc.
- Supporting the disadvantaged: Mobile operators have been providing
quick distribution of relief, health care services, monetary assistance as
well as voluntary support to different flood and cyclone affected areas
in Bangladesh.
Mobile sector has the potential of playing a pioneer role in implementing our
national dream of "Digital Bangladesh".
BTRC
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121

10. Network Coverage

Countrywide underground optical fiber network diagram

122 BTRC
Annual Report 2012-2013

Operator wise countrywide underground optical fiber network related statistics:


Company

Length of

District Covered

Name

Cables KM

BTCL

1806 (+650)

36 (STM-4, STM-64 Capacity)

GP

2706

(All Divisions covered)

Banglalink

3000

(All Divisions covered)

Citycell

1152

20

Robi

660

18

Airtel

280

(Dhk-Chttg Highway route)

Railway (leased to

2014

34 (except Barisal Division)

GP)
PGCB (used by GP) 413

5 (Dhaka-Chttg-Cox's Bazar route )

PGCB

3314

Countrywide (STM-1, STM-4 Capacity)

Teletalk

160

Fiber@Home

2287

23

Summit

918

12

Total

19,360+

District and Upazilla wise underground optical fiber network


related statics:
Division

No of PGCB GP BTCL Railway Banglalink Aktel Citycell Fiber@ Covered Uncovered


Upazilla
Home

Dhaka

122

50

53 26

31

40

16

12

79

43

Rajshahi 125

57

58 38

37

21

12

15

83

42

Chittagong 100

36

37 31

15

18

17

12

14

57

43

Khulna

59

25

24 18

13

15

10

11

40

19

Barisal

40

14

11

17

23

Sylhet

39

13

16

11

20

19

Total

485

195 199 126 105

108

32 57

63

296

189

BTRC
Annual Report 2012-2013

123

Countrywide mobile phone network:

11. Revenue and Investment (Mobile Operators): 2012-2013


SL.NO Operator

Revenue (TK)

Investment (TK)

13933,82,98,205

8992,56,81,686

1.

Grameenphone Limited

2.

Banglalink Digital Communications Limited

4536,57,07,062

931,33,57,604

3.
4.
5.

Robi Axiata Limited


Pacific Bangladesh Telecom Limited
Airtel Bangladesh Limited

4278,93,59,451
267,63,60,501
1354,91,01,835

929,35,56,479
00
561,10,00,000

24371,88,27,054

11414,35,95,769

Total

12. Mobile Tariff


Tarrif regulation is one of the most important responsibility of BTRC. One of
the main objectives of the Commission is to facilitate providing
telecommunication facilities to the common people at an affordable price
by creating a competitive environment amongst the operators. Initially, the
mobile phone call charge ranges from 10 to 16 taka/minute, which was
beyond the reach of common people. At that time, few operators
monopolized the mobile market in the telecom sector. BTRC took a
significant role to break the monopoly and thereafter, a great change took

124 BTRC
Annual Report 2012-2013

place in the tarrif. Minimum call charge per minute was fixed at Taka 0.25,
while the maximum was fixed at Taka 2.00/minute. At the end of fiscal year
2011 - 2012, the average call charge per minute came down to Taka 0.83
only. The successful regulation of BTRC has reduced the mobile tariff in
Bangladesh to one of the lowest in the world.

13. Renewal of Mobile Operator license


After formation of the commission, the cellular mobile phone operator
license of Grameen Phone Ltd, Orascom Bangladesh Telecom Ltd, Robi
axiata Ltd and Pacific Bangladesh Telecom Ltd was Revalidated. On later
part, new mobile phone operator license has been issued to Teletalk
Bangladesh Ltd and Airtel Bangladesh Ltd from commission. License
validity of Grameen Phone Ltd, Orascom Bangladesh Telecom Ltd, Robi
axiata Ltd and Pacific Bangladesh Telecom Ltd (Citycell) was expired on 9
Nov'2011. Following licencing procedure and approval from the
government, Commission has issued their cellular mobile phone operator
license (Renewed) and Radio Communications equipment license
(Renewed) on 7 Aug' 2013 for the tenure of 15 year award.

14. PSTN License


In 2004, after the formation of the Commission, 37 zonal PSTN operator
license was issued among 15 organizations. After that, some license was
canceled and some operator surrendered their license. Besides these, in
2010 due to illegal call termination, licenses of 5 PSTN operators, i.e.
Rangs telecom Ltd., National Telecom Ltd., Peoples telecommunication
and Information Service Ltd., Dhaka Telephone Company Ltd. and Worldtel
Bangladesh Ltd. were canceled. Afterwards, according to the decision of
the Government, the orders of cancellation of three PSTN operators i.e.
Rangs Telecom Ltd., National Telecom Ltd. and Worldtel Bangladesh Ltd.
were withdrawn and the withdrawal of the orders of cancellation of license
of 2 other operators, i.e. Dhaka Telephone Company Ltd. and Peoples
Telecommunication and Information Service Ltd. are in process. Further,
another rural PSTN operator got license from commission to operate their
functionalities.

BTRC
Annual Report 2012-2013

125

126 BTRC
Annual Report 2012-2013

Diverse Activities of BTRC (2012-2013)

BTRC
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127

128 BTRC
Annual Report 2012-2013

Diverse Activities of BTRC (2012-2013)


BTRC is strongly determined to incorporate newer technology rich services
in the telecom sector within the regulatory framework. The Commission has
already brought few changes in the present regulatory infrastructure,
keeping conformity with the government policies, within a short span of
time, few very important steps have been taken and soon other issues are
also being addressed. A brief idea of new service activities would be
available from the following paragraphs.

Proposed Call Center Village


Bangladesh has a huge opportunity to develop call center industry because
of the very geographical location of this country which is far away from the
time zone of countries like USA, UK and Europe who prefers to outsource
various value added services for their own. Above all, Bangladesh has a
huge young educated workforce who with a little bit of training could be
converted into call center agents.
Considering all these factors, BTRC is planning to establish a call center
village so that the workforce can concentrate in their job and step into the
next phase of their career. The main idea of call center village is to create
an independent workplace with a positive environment for the call center
industry. There would be a multi-storied building in the call center village
comprising of a number of officers where there would be recreation
centers, baby care center for the working ladies. There would be a
departmental store where there would be different products along with
separate food court with different items of food. There should be an
arrangement of accommodation also for the working individuals. Over and
above, all facilities that are required for an office and residential complex
would be available in the call center village.
There would be provision for modern transport facilities at the end of every
shift so that the shift personnel can link up with the call center village and
their place to stay and also can link up with the town.
-The land for the call center village will be acquired from the government.
-There would be numbers of multi-storied building in the Project.
Project location: The location of the project will be established neither in an
industrial area not far from the capital city. Rather, it could be made a
satellite city which would be in the comfort zone of ICT industry
professionals.

BTRC
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129

There would be a school in the project area which will be run as a branch
of a reputed school of the capital. A 10 bed hospital would be there to take
normal and emergency medical care of the employees. A gymnasium also
could be a part of the setup.
Facilities of a four or five star hotel would be made available so that the
both the local and foreign entrepreneurs may stay there and can hold
meeting as and when required for their own.
The village would be brought under the national grid to ensure
uninterrupted power supply. Apart from this, small power generating
centers could also be established to ensure uninterrupted power supply.
Needless to mention that high speed Internet arrangement will be made
available with redundant connectivity for uninterrupted communication.
Special security arrangement would ensure the safety and security of the
call center workforce.

Tele Center
Tele center is a particular place from where the majority people of the rural
areas of the country can avail different telecommunication service in a bigger
field like Internet, Voice Telecommunication and other information based
services. Tele centers are operated by small entrepreneurs independently.
Different local NGOs and mobile phone operators will provide necessary
training and full time assistance in rendering their services.
Various services provided by tele centers are as follows:
Internet surfing and e-mail
Health and agriculture related information
Voice chatting
Video conferencing
Computer composing
Scanning and printing
Commercial mobile calling
E-governance services
Value added services like a refill, downloading, tones etc.
E-fax
CD writing
Tele-medicine services
Multimedia education for children.

130 BTRC
Annual Report 2012-2013

There are more than 1500 tele centers in operation in the country at present.
The tele centers have been framed division wise as follows:
Barisal
: 56
Chittagong : 579
Dhaka
: 431
Khulna
: 154
Sylhet
: 55
Rangpur
: 139
Rajshahi
: 141
Total
: 1555

National Internet Exchange


National Internet Exchange (NIX) is the neutral point of Inter Connection for
the internet service providers. The main objective of establishing NIX is to
ensure the correct routing of domestic internet traffic. NIX will help
developing local contents, web hosting and ease of routing of internal traffic
and thereby, save foreign currency by lesser use of international
bandwidth, meanwhile, BTRC has finalized the NIX guidelines. NIX
licensing activities would be started with the approval of the government. It
is expected that the collective efforts of expanding internet based services
would be gaining further momentum with the issuance of NIX license.

VSAT
Before being connected with the submarine cable, VSAT was used in
Bangladesh. Later, when submarine cable got connected many licensees
surrendered their VSAT licenses due to involvement of huge expenses. At
present, limited organizations are using VSAT for meeting their emergency
requirement. The Commission identified the organizations not requiring
VSAT services and asked them to use submarine cable to route their data
services. As a result, many of the VSAT licenses started the alternative
route of submarine cable to traffic respective data services. As such, use of
VSAT has reduced to a great extent. Now only a few corporate bodies
connected internationally are using VSAT with licenses from BTRC.
Besides, a total of 5 licensed entities is providing point to point domestic
data services by establishing VSAT Hub Station. The numbers of VSAT
licenses from BTRC are as under:
Sl. No
1.
2.
3.
4.

Type of license
Number
VSAT provider with Hub
05
VSAT Provider
12
VSAT User
46
ISP VSAT User
04
Total
67
These licenses continuously provide their services related information to the
Commission for which the illegal use of VSAT has been reduced greatly.
BTRC
Annual Report 2012-2013

131

16. List of overseas Training, Conference, Workshop, Seminar and Forum.


Officers from BTRC and different ministries have attended a total of 66 training,
conference, workshop, seminar and forum at different countries in fiscal year
2012-2013.
No. Title of the Programme
Organizer Type
1
APT 3rd Workshop on Disaster
APT
Workshop
Management/Communications
2 9th Asia Pacific Telecommunication and ICT
APT
Forum
Development forum(ADF-9)
3 10th ITU World Telecommunication /ICT
ITU
Meeting
Indicators Meeting (WTIM)
4 12th Global Symposium for Regulators (GSR)
ITU
Symposium
5 1st Meeting of APT Conference Preparatory
APT
Meeting
Group for WRC-15 (APG 15-1)
6 13th Meeting of the APT Wireless Group (AWG-13)
APT
Meeting
7 Bridging the Standardization Gap (BSG) Workshop
ITU
Workshop
8 Data Communications & IP Technologies
ITEC
Training
9 Internet Protocol Version-4 to Internet Protocol Version-6
ITEC
Training
10 Joint WHO-ITU Meeting On National e Health Strategy
ITU
Meeting
Development: Country experience and next Steps",
11 The third meetings of ITU-D study groups for
ITU
Meeting
the fifth study period
12 Enabling frameworks for ICT Development
ITU
Workshop
13 New Generation Mobile Telecommunications
APT
Training
Technology and Networks
14 3rd APT Cyber Security Forum
APT
Forum
15 2nd ITU Green Standards Week
ITU
Assembly
16 Wireless Broadband Roadmap Development
ITU
Workshop
17 2012 TCI Technical Training Seminar
TCI
Training
18 1st APT Workshop on Digital Economy (WDE-1)
APT
Workshop
19 6th Meeting of the ITU Asia-Pacific Centres of Excellence
ITU
Training
Management Committee & "Broadband Quality of
Service (QoS): Technical Standards and Measurements"
20 Training course on Practical Technologies and their
APT
Training
Implementation of Small Scale Telecommunications for
the Rural Area (with Technical Practice)
21 Actions for Next-Generation Mobile
APT
Training
Communication System
22 5th APT Preparatory Meeting for WCIT-12 (WCIT12-5)
APT
Meeting
23 Briefing Session on Proposals submitted to
ITU
Meeting
WCIT-12 and WTSA-12

132 BTRC
Annual Report 2012-2013

Country
Thailand
Thailand
Thailand
Sri Lanka
Vietnam
Vietnam
Laos
India
India
Switzerland
Switzerland
Singapore
China
China
France
Thailand
USA
Indonesia
Korea

Japan

Japan
Thailand
Switzerland

No. Title of the Programme


Organizer Type
24 The Seminar on Progress in APT for the year 2012
APT
Meeting
followed by 36th Session of the Management Committee
25 Next Generation Internet Protocol-IPv6
APT
Training
26 Training Course on Spectrum Management
APT
Training
27 The Meeting of SATRC WG on Policy,
APT
Meeting
Regulation & Services
28 ITU Telecom World 2012
ITU
Assembly
29 4th Meeting of the Council Working Group on a a stable
ITU
Meeting
ITU Consultation
30 Asia-Pacific Centers of Excellence (CoE) Training on
ITU
Training
"Applications on Cloud Computing"
31 ITU World Radia communication Seminar 2012 (WRS-12) ITU
Seminar
32 Training course on Path to 4G
APT
Training
33 Annual Meeting of PDT Liaison Officers 2012-13 will be
CTO
Meeting
followed by the Commonwealth Finance and
Investment Forum for ICTs
34 Cyber Security Policies and Technologies for the
APT
Training
Broadband Communications
35 Global Standards Symposium (GSS-12)
ITU
Symposium
36 World Telecommunication Standardization
ITU
Assembly
Assembly (WTSA-12)
37 World Conference on International
ITU
Conference
Telecommunications (WCIT-12)
38 SATRC Workshop on Spectrum
APT
Workshop
39 The training course on ICT Services & E-Applications
APT
Training
for Overcoming Digital Divide
40 ITU-IMPACT Regional Capacity Building Program on
ITU
Meeting
"Information Security Management for
Decision Makers".
41 GSMA Mobile World Congress
GSMA Congress
42 Joint ITU-GISFI Workshop on Bridging the
ITU
Workshop
Standardization Gap: Sustainable Rural Communications
43 ITU ASP CoE Training on Internet Access Services:
ITU
Training
Regulatory Issues and Choices
44 ITU-ABU-AIBD Regional Workshop on "Digital
ITU
Workshop
Broadcasting Implementation"
45 Training Course on Information Security and
APT
Training
Computer Communication
46 Commonwealth Cyber Security Forum
CTO
Forum
47 CWG on stable Constitution
ITU
Meeting

Country
Thailand
India
India
Iran
UAE
Switzerland
Vietnam
Switzerland
India
UK

Japan
UAE
UAE
UAE
India
Japan
Malaysia

Spain
India
Thailand
Malaysia
China
Cameroon
Switzerland

BTRC
Annual Report 2012-2013

133

No.
48
49
50
51

52

53
54

55
56
57
58
59
60
61
62

63
64
65
66

Title of the Programme


Organizer Type
21st APT Standardization Program Forum (ASTAP-21)
APT
Forum
APT-ITU Seminar on outcomes of WTSA-12 and WCIT-12 APT
Seminar
14th Meeting of the APT Wireless Group (AWG-14)
APT
Meeting
Regional Development Forum (RDF) & Regional
APT
Meeting
Preparatory Meeting (RPM) for the
Asia-Pacific region
1st APT Preparatory Meeting for the PP-14 (PP14-1)
APT
Meeting
followed by 1st APT Preparatory Meeting for
WTDC-14 (WTDC14-1)
29th Meeting of the Radio communication Advisory Group
ITU
Meeting
World Summit on the Information Society Forum 2013 &
ITU
Forum
Fifth World Telecommunication/ICT Policy
Forum (WTPF-13)
ITU Regional Seminar on Costs and Tariffs for Asia and
ITU
Seminar
Pacific and SG3RG-AO Meeting
ITU ASP CoE Training on "Innovative Applications for
ITU
Training
Rural Broadband Community"
2013 Session of the council
ITU
Meeting
The final reporting and knowledge sharing workshop.
KISDI
Workshop
Communic Asia 2013
Communic Summit,
Asia
exhibition
14th Meeting of the South Asian Telecommunication
APT
Meeting
Regulators' Council (SATRC-14)
Second APT HRD Experts Meeting
APT
Meeting
ITU Asia-Pacific Centre of Excellences training on
ITU
Training
"Infrastructure Sharing Models and Practices",
Bangkok, Thailand
2nd Meeting of the APT Conference Preparatory
APT
Meeting
Group for WRC-15 (APG15-2)
ITU Regional Workshop on Satellite
ITU
Workshop
Launching Coordination
APAC Public Policy Forum & Digital Switchover
GSMA Forum
Master Class
Training Course on Mobile Internet
APT
Training

134 BTRC
Annual Report 2012-2013

Country
Thailand
Thailand
Thailand
Cambodia

Korea

Switzerland
Switzerland

Japan
Malaysia
Switzerland
Korea
Singapore
Maldives
Thailand
Thailand

Thailand
Indonesia
China
China

Sl.No. Workshop/Seminer/Meeting/Presentation

Date

21.
22.
23.
24.

19-07-2012
22-07-2012
22-07-2012
23-07-2012

25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.

136 BTRC
Annual Report 2012-2013

56th Spectrum management committee meeting.


Meeting on Spectrum pricing with ITU Expert.
Audit Tender Opening
Discussion about Spectrum pricing formula
with ITU Expert
Meeting with ANS, IGW, ICX operator
SMS implement committee meeting.
Discussion about Spectrum pricing formula with ITU Expert.
Meeting on IVR with AMTOB
BACCO - Executive committee.
Discussion Spectrum pricing with ITU Geoff Luther.
Audit Tender Evaluation.
Meeting with Stakeholders regarding the
spectrum pricing policy.
Presentation on Work shop material including
pricing formula.
Discussion with AMTOB
Discussion on Spectrum pricing with
ITU Geoff Luther
Training Workshop for BTRC Staff with ITU
Expert -Geoff Luther.
Meeting on VAT, Tax Fees and Charges issue.
Exit Briefing ITU Expert to Senior BTRC officials.
Meeting with AMTOB & all mobile Operators
regarding spectrum pricing.
Meeting on IVR with AMTOB
Discussion on interview & workshop deliberation.
Presentation on Unlicensed band Introduction
in Bangladesh.
Presentation on Unlicensed band Introduction
in Bangladesh.
Briefing on Office discipline
CEO's meeting with Chairman.
Meeting with RAB and DMP on the interference of
Bangladesh police in UHF Frequency.
Discussions on VAT.
Local Consultant Selection committee meeting
for Satellite Project.

23-07-2012
23-07-2012
23-07-2012
23-07-2012
24-07-2012
24-07-2012
24-07-2012
24-07-2012
24-07-2012
25-07-2012
25-07-2012
25-07-2012
26-07-2012
26-07-2012
26-07-2012
26-07-2012
26-07-2012
30-07-2012
31-07-2012
01-08-2012
06-08-2012
06-08-2012
06-08-2012
07-08-2012

Sl.No. Workshop/Seminer/Meeting/Presentation

Date

49.

07-08-2012

50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75.
76.

Cellular Mobile Phone operators' license


(Renewed) Award Ceremony
138th Commission Meeting.
Presentation on USA training under satellite project.
Discussion on different ongoing development
project of MOPT.
Business plans Presentation of the satellite project (SPI).
CEO's meeting with Chairman.
Meeting with all mobile operators regarding
Arrears dues.
139th Commission Meeting.
Meeting with AMTOB and Airtel regarding
unauthorized Frequency usages.
Meeting on illegal VoIP SIM Numbers.
Presentation on Spectrum pricing formula.
Meeting on CDR Analyzer systems with
TIOB Operators & BTT.
Ruim / Sim Registration & Post activation
of cellular mobile Phones.
Meeting on Genband Solution for IGW and ICX.
Review Telecom Index for determination
Bangladesh Status.
Technical Evaluation of Information 0
Systems audit.
Presentation on uniband.
Interference issue of Masranga TV's frequency.
Discussion on Interconnection and billing dispute.
Training on IIG Monitoring Equipment.
Technical Evaluation of Information Systems audit.
Training Visit Signal Officers Basic Course
Training on IIG Monitoring Equipment
(Fiber@ Home).
Training on IIG Monitoring Equipment
(Radiant Communication Ltd.)
Briefing with BTRC official.
Meeting with Call Center Association.
140th Commission Meeting.
Discussion on MoPT Minister's incoming visit.

08-08-2012
12-08-2012
13-08-2012
13-08-2012
27-08-2012
27-08-2012
28-08-2012
29-08-2012
29-08-2012
30-08-2012
30-08-2012
03-09-2012
04-09-2012
04-09-2012
5-09-2012
06-09-2012
06-09-2012
06-09-2012
09-09-2012
09-09-2012
12-09-2012
12-09-2012
12-09-2012
17-09-2012
17-09-2012
18-09-2012
19-09-2012

BTRC
Annual Report 2012-2013

137

Sl.No. Workshop/Seminer/Meeting/Presentation

Date

77.
78.
79.
80.

19-09-2012
23-09-2012
26-09-2012
26-09-2012

81.
82.
83.
84.
85.
86.
87.
88.
89.
90.
91.
92.
93.
94.
95.
96.
97.
98.
99.
100.
101.
102.
103.
104.
105.
106.
107.
108.
109.
110.

138 BTRC
Annual Report 2012-2013

Presentation on NEIR solution.


Review Briefing with BTRC official.
1st Meeting on PGCB RFP Evaluation.
Preparatory meeting on Launching 3G
Commercial Testing (Teletalk).
Presentation on SGS Inc.
Presentation on Frequency issue between
RAB and NGGL.
Meeting with WIBA.
Management Systems Training.
Meeting on Digital World 2012
Preparatory meeting for hosting the 1st meeting of the
SATRC Working group on Spectrum in SAP-IV.
Management Systems Training.
Management Systems Training.
Review meeting on SATRC.
2nd meeting on PBG RFP Evaluation.
Management Systems Training.
CEO's meeting with Chairman.
Management Systems Training.
141th Commission Meeting.
1st meeting of SATRC Working group on Spectrum.
Satellite local Consultant Selection
Committee meeting.
Sim / Reim card Registration.
141th Commission Meeting (Contd).
Sim / Reim card Registration.
1st meeting of SATRC Working group on Spectrum.
Presentation on Satellite by MDA Canada,
Presentation on Interconnection Clearance House.
Presentation on 3G Tariff issue.
Coordination meeting.
Briefing with BTRC officials.
Meeting with all Radio Equipment Enlistment
Certificate holders.
Welcome New Chairman.
Briefing with all level officers & staff.
Call on AMTOB Delegation
Meeting with Satellite Consultant

27-09-2012
27-09-2012
27-09-2012
30-09-2012
30-09-2012
03-10-2012
03-10-2012
04-10-2012
07-10-2012
07-10-2012
07-10-2012
08-10-2012
08-10-2012
09-10-2012
10-10-2012
10-10-2012
10-10-2012
10-10-2012
11-10-2012
11-10-2012
11-10-2012
15-10-2012
15-10-2012
22-10-2012
22-10-2012
22-10-2012
23-10-2012
23-10-2012
30-10-2012
31-10-2012

Sl.No. Workshop/Seminer/Meeting/Presentation

Date

111.
112.

01-11-2012
04-11-2012

113.
114.
115.
116.
117.
118.
119.
120.
121.
122.

123.
124.
125.
126.
127.
128.
129.
130.
131.
132.
133.
134.
135.
136.
137.
138.
139.
140.
141.

Commission meeting
Meeting with Mr. Mozena Ambassador USA
Embassy Dhaka.
Meeting With Machranga Television
Discussion Mr. Rouf Chowdhury,Chairman,
Ranks Telecom Ltd
Discussion with Mr. D S Faisal Hyder,
CEO, Qubee.
Review Meeting on 2G License Renewal issue.
Mr. Baker Zhou, CEO, HUAWEI 12-11-2012
Satellite Project Consultant Selection.
Bangladesh mobile Phone Importers Association
Briefing by NTTN.
Meeting with representatives ofFTTH Council
Ambassador of the Russian Federation to
Bangladesh H. E Mr. Aexander Nikolove & General
Satellite Company Mr. Sergey Dolgopolsky.
Meeting with ICT Mission Members
Commission Meeting
Satellite Project Consultant Selection
Committee Meeting.
Meeting with PSTN Operator.
Commission Meeting.
Public Consultation Regarding WCIT-2012.
Commission Meeting
3G Auction application demo.
Conference with Repoters about WCIT-2012
Meeting on NTTN Operator.
Presentation on SM Division (BTRC)
Discussion with All IGW Operator
Commission Meeting
Meeting with ITC operator
Recruitment Committee Meeting
Discussion with Call Center Operator.
Commission meeting
Final meeting of Annual report
Review Meeting about nomination for foreign
training and seminar

05-11-2012
07-11-2012

07-11-2012
11-11-2012
12-11-2012
14-11-2012
15-11-2012
15-11-2012
19-11-2012

20-11-2012
20-11-2012
21-11-2012
28-11-2012
29-11-2012
02-12-2012
18-12-2012
18-12-2012
19-12-2012
23-12-2012
27-12-2012
30-12-2012
31-12-2012
08-01-2013
09-01-2013
13-01-2013
15-01-2013
16-01-2013
16-01-2013

BTRC
Annual Report 2012-2013

139

Sl.No. Workshop/Seminer/Meeting/Presentation

Date

142.
143.
144.
145.
146.
147.

16-01-2013
21-01-2013
23-01-2013
24-01-2013
30-01-2013
31-01-2013

148.
149.
150.
151.
152.
153.
154.
155.
156.
157.
158.
159.
160.
161.
162.
163.
164.

165.
166.
167.
168.
169.
170.
171.

140 BTRC
Annual Report 2012-2013

Meeting with AMTOB


Presentation of NTMC
Discussion with Cosmass Technologies Ltd
Meeting about 2G license& VAT,MCF
Discussion with IT Forum & Co: Chairman - FBCCI
Presentation of 3G/4G Cellular mobile Network,
ATZ Japan Company Ltd
Discussion with Wi-Max Operator
Recruitment committee meeting
Courtesy meeting ,International Finance
Corporation (World Bank group)
Discuss on online top up & recharge with
Managing Director, Software shop Limited.
Management and Resource Development
Initiative (MRDI) discussion
Presentation on Spectrum Pricing
Commission meeting
Presentation 3G Licencing Committee.
Meeting with Head of Technology Fortinet (India).
Meeting on Fiber@ Home & Summit
Communication Ltd.
Recruitment Committee Meeting
Commission Meeting
Review Commission meeting
Meeting on World Telecommunication
and Information Society - 2013
Briefing with CTU SG.And BTRC officials
Review meeting about WTISD-2013
Presentation on Agreement with INTERSPUTNIK
for Lease/Purchase of 119.1 East orbital
Position Satellite & SPI.
Meeting with ISP Association
Commission Meeting
Meeting with IGW Operator.
Special meeting on BTRC human resources
Meeting on Mobile Internet Service & IT S Tariff
Meeting with Mobile Operator
Recruitment committee meeting

04-02-2013
05-02-2013
05-02-2013
06-02-2013
13-02-2013
13-02-2013
14-02-2013
03-03-2013
10-03-2013
11-03-2013
21-03-2013
27-03-2013
16-04-2013
21-04-213
09-05-2013
14-05-2013
20-05-2013

20-05-2013
21-05-2013
28-05-2013
02-06-2013
02-06-2013
05-06-2013
06-06-2013

Sl.No. Workshop/Seminer/Meeting/Presentation

Date

172.
173.
174.

09-06-2013
10-06-2013
12-06-2013

175.
176.
177.
178.
179.

Meeting with CEO, GP IT


154th Commission meeting
Meeting with Committee, Cyber Cafe
Owners Association (CCOAB)
Preparation meeting on 3G Auction
Meeting with CEO, Banglalink
155th Commission Meeting
Meeting with IGW Operator
Meeting With CEO, GP

18-06-2013
23-06-2013
24-06-2013
26-06-2013
30-06-2013

18. Dialogue with important local/foreign representatives


A good number of local and foreign nationals from different telecom sector
visited BTRC in fiscal year 2012-2013. They attended bilateral meetings to
exchange ideas with the chairman and other officials of the Commission in
order to modernize and develop the telecom sector of the country. The list of
such visitors is as under:
SL No
1.

Visitors
Mr. Narandra Gupta
Airtel

2.

09-07-2012

Mr. Sameer Sharma


Senior Advisor, ITU.

3.

Date

09-07-2012

Mr. Robert Conway


CIAO Banglalink & former CEO
of GSM Association.

4.

Mr. Per Henrik Nielson

5.

Mr. Geeoff Luther

MD, Ericsson.
ITU, Expert.
6.

Mr. Michael Kuehner

7.

Dr. Habib Rahman

CEO, Robi, Axiata Bang: Ltd.


Genusys.
8.

10-07-2012
15-07-2012
22-07-2012
23-07-2012
23-07-2012

Mr. Geoff Luther


ITU, Expert.

23-07-2012

BTRC
Annual Report 2012-2013

141

SL. No.
9.

Visitors
Mr. Baker Zhou
CEO, HUAWEI.

10.

09-10-2012

Mr. Tore Johnsen


CEO, Grameen phone Ltd

22.

18-09-2012

Mr. Ahmed Abou Doma


CEO, Banglalink.

21.

17-09-2012

Mr. M A Hashem
CEO, Westice Limited.

20.

04-09-2012

Mr. Tore Johensen


CEO, Grameen Phone Ltd.

19.

04-09-2012

Mr. Paul Tyler


Head of APAC Nokia Siemens.

18.

03-09-2012

Mr. Raihan Shamsi


CEO, GP (IT).

17.

02-09-2012

Mr. TIM Nurnun Nabi


Chairman & MD, Peoples Tel.

16.

29-08-2012

Mr. Chris Tobit


CEO, Airtel Bangladesh Ltd.

15.

08-08-2012

Mr. Fisal Hyder


CEO, Qubee.

14.

31-07-2012

Mr. Mehta
CEO, Micromax Mobile.

13.

30-07-2012

Mr. Grant Aaran Mebeath, MD,


Nokia EA.

12.

24-07-2012

Mr. Hideki Sakae


Second Secretary, Japan Embassy

11.

Date

01-11-2012

Mr. Mozena, Ambassador,


USA Embassy, Dhaka

04-11-2012

23.

Mr. Baker Zhou, CEO, HUAWEI

12-11-2012

24.

Mr. David Venn, Group CEO, QUBEE.

13-11-2012

25.

Mr. Michael Kuehner,


CEO, Robi

26.

Mr. Sergey Dolgopolsky


General Satellite Company

142 BTRC
Annual Report 2012-2013

14-11-2012
19-11-2012

SL No
27.

Visitors

Date

H. E Mr. Alexander Nikolove


Ambassador of the Russian
Federation to Bangladesh

28.

19-11-2012

Mr. Sanjay Kapoor, Group CEO,


Bharti Airtel Ltd. &
Mr. Chris Tobit, CEO, Airtel & Mr.
Ashraful H Chowdery.

29.

CEO, Robi
30.

20-11-2012

Mr. Michael Kuehner,


26-11-2012

Jo Lunder,CEO, Vimpelcom. Ltd. &


Mr. Ahmed Abu Doma CEO
( Banglalink)

27-11-2012

31.

Mr. Parag Saxena (QUBEE).

20-12-2012

32.

Mr. Chris Tobit, CEO Air Tel. &


Mr. Ashraful H Chowdhury

33.

24-12-2012

Mr. Michael Kuehner,


CEO and MD, Robi

08-01-2013

34.

Mr. Vivek Sood, CEO, GP

08-01-2013

35.

Mr. Bruce Kraselsky, SPI Managing


Director & Satellite Project Teem.

36.

Mr. Ziad Shatara


CEO, Banglalink

37.

09-01-2013

Mr. Raihan Samsi


CEO, GPIT.

38.

09-01-2013

13-01-2013

Mr. Sigve Brekke Vice President,


Telenor & Chairman Grameenphone
Board.

39.
40.

23-01-2013

Mr. Yasuharu Shinto, Head of


Political affairs (Japan Embassy).

29-01-2013

Mr. Vivek Sood, CEO, GP

29-01-2013

BTRC
Annual Report 2012-2013

143

SL No
41.

Visitors
Mr. Gary Dewing
Managing Director, Ericsson

42.

Date
19-03-2013

Mr. Michael Kuehner,


CEO, Robi

19-03-2013

43.

Mr. Diwitric, Ollo

09-04-2013

44.

Mr. Shapir Khasru


Managing Director, X-net

15-04-2013

45.

Monoskoli , CEO, Bharati Airtel

06-05-2013

46.

Mr. Amit Mathur


Vice President, Micromax Mobile.

15-05-2013

47.

Mr. Somen, Somen Telecommunication

20-05-2013

48.

Mr. Sigve Brekke, Executive


Vice President,
Telenor Group & CEO GP

22-05-2013

49.

Mr. Raihan Samshi, CEO, GP, IT.

09-06-2013

50.

S. Shapir Khasru
MD & CEO, X-net Ltd.

51.

Mr. Sigbe brekke


Chairman, Grameenphone board

52.
53.

144 BTRC
Annual Report 2012-2013

12-06-2013
18-06-2013

Mr. Ahmed Abou Doma


Group CEO, Banglalink.

19-06-2013

Mr. Nowshad,CHRO-Robi

30-06-2013

Conclusion
Telecommunication Sector impacts positively on the economy of the country. At
present it becomes possible to cover about 100% area of the country under
telecom network. The number for mobile phone subscribers now exceeded 10
crore. It becomes common practice for people to view and read text, movie,
exchange of audio-video, video conferencing, e-Commerce, mobile banking,
reading the online version, entertainment, watching TV and reading of
newspaper by using the internet and mobile phone. BTRC has been working
diligently for the introduction of 3G service. Subscribers can use e-Commerce, eBanking, e-Education, e-Agriculture, e-Health, e-Governance and teleconference
services by using high speed internet by mobile phone which will play an
important role in increasing government revenue along with public welfare.
BTRC issued 1,557 (One thousand five hundred fifty seven) licenses during the
tenure of the present government from January 2009 to June 2013 to
accelerate social and economic development of Bangladesh, and to ensure
modern telecommunication and Internet services at a reliable and affordable
cost and to bring discipline in telecommunication system. Moreover, BTRC has
taken the initiatives for giving lease of the PGCB fiber network to two NTTN
operators, as Network service provider for making a strong Fiber Network
infrastructure. PGCB has signed an agreement with these two firms. BTRC has
been playing an important role in ensuring actual revenue earnings of the
Government from this sector. Revenue collection during 2001-2002 was Tk.
3.45 crore, whereas during 2012-2013 fiscal year it increases to Tk. 5404.69
crore.
At the present world of telecommunication and ICT, satellite is considered as
the most important alternative media of communication. Considering the
importance, the Government under its ICT policy has taken the initiatives for
launching Bangladesh's own satellite through BTRC. BTRC's project team is
trying relentlessly to carry out activities of Bangladesh's first satellite
(Bangabandhu Satellite) launching program.
Ministry of Posts and Telecommunications and BTRC are working for
preventing Cyber crimes through "BD-CSIRT (Bangladesh Computer Security
Incident Response Team)", established in BTRC. With its continuous efforts,
BTRC has been trying to get the telecommunication and information
technology sector as a whole upgraded and uplifted, so that the whole
population, irrespective of their places of residence, including the remotest
area, can easily get the benefit of modern technology at affordable prices.
BTRC
Annual Report 2012-2013

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146 BTRC
Annual Report 2012-2013