Have you forgotten your password?

If your current password for the HNB Virtual branch is not functioning properly, please download the
application on the home page to request for a new password.
After filling the application please hand it over to your branch for processing. If you are a customer who
is residing abroad, then kindly mail the application via registered post to the branch.
Once the application is received by the E Banking unit/ Branch it will be forwarded for verification.
Points to note when filling the application

Please fill your personal details according to the account details

All the signatories of the account have to sign on the application
Account holder must fill the correct option from the list (Ex: Regenerate new password)

If your current address is different from the account address, you need to forward a separate request letter
addressed to your branch requesting HNB to send the new password to the specified address.
Have you forgotten your user ID?
If you have forgotten your user ID please contact the E Banking unit with the account number and we will
provide you with the User ID and the related details within 1 working day.

Having problems logging in?

Please follow the following steps for successful login,
1.

Visit www.hnb.lk

2.
Depending on whether you are a corporate user or a personal user; you can select the appropriate
login access from the left hand side of the screen. (Corporate or Personal)
3.
You will find the following login information on your PIN mailer
a.
Corp ID Corporate users (company id) / Personal users (Same as your login ID)
b.
User ID User ID for the login
c.
Login password
d.
Txn Password this is required when you want to initiate any transaction in the new system
(Financial/Non financial )
4.

Please install java which is available on the login page

5.

Login to the system using the provided login information

6.

System will require you to change the Login and the Transaction password together.

7.
Your password will expire after 90 days from your initial login. Subsequently you will be
required to repeat Step 6 to change your passwords.

The conditions for the password reset are given below.

The new password should be between 8-15 Characters.

This should be alpha numeric and you can choose to include special characters (@, & , !)

Login password and transaction password should not include the character sequences of the
previous passwords (previous Lasitha123 new password Gamitha123)

Login password and transaction password should not include the character sequences of the User
ID or the Corp ID

You will not be able to use the previous 3 passwords (Standard regulation)

You will only get 3 attempts to enter the correct password (Due to the above restriction)

New passwords should be designed as explained below

Old password
Saman1111
Incorrect

Incorrect

Incorrect

Correct

Lasitha123

Lasithagayan

Lasitha123

Gayan789

Lasitha789

harischandra

Gayan456

Characters in the old

password should not be
repearted in the new
password

Characters in the
new passwords
should not be
repearted

Numeric is
required

Login
Lasitha1111
Txn

If you are facing any issues while trying to login to the system please contact the E Banking unit.