PICK UP GENERATION PROCESS.

ORDER PICK UP HELP FILE.

VOLUMETRIC WEIGHT CALCULATION
REVERSE PICK UP PROCESS.
ESCALATION MATRIX.

How to Generate a Reference Number for Pick Up at KartRocket Panel

Login to
KartRocket Panel

Go to Process
Order under
Orders TAB at
left Corner of
site

Select the
shipment with
the Order id

Assign AWB
number by
clicking on
ShipNow by
selecting the
courier company
as desired

Click on
Generate Pick up
Option on the
Top right corner
of the site

Refrence
Number is
Generated

If you are a first time user of ShiprRocket you might in rare case experience failure in pick up of your
shipment, this because your pick up location has to be identified by the local courier office a pick up location
and insert the same in their pick up routing.
Incase you are facing any issue with Pick up not happening on time and the same is an urgent situation you
should refer to the below mentioned chart and try contacting the central or local contact of the respective
courier company. You should consecutively also raise a support ticket on srs@kartrocket.com

Volumetric Weight Measurement of you Parcel

How to Calculate Volumetric Weight

To calculate the volumetric weight of your Shipment,

simply multiply the length(cm) X height (cm) X width (cm)
and divide the result by 5000.
For Example
You are sending a package that weight 8kg, but the
dimensions are 40cm x 30cm x 50cm.
40x30x50
5000

= 12Kg

As per the example the chargeable weight will be 12kg

(volumetric weight) as the Volumetric weight is higher
than the Dead weight (actual weight i.e. 8 kg in this
example)
If youre sending multiple package, calculate each weight
separately and this is the total chargeable weight. The
chargeable weight is always the greater of the actual or
volumetric weight.

Order Pick-up help file

Details

Contact No. of the

Company For Pick-Ups

Fedex

Ecom Express

Aramex

Delhivery

18002096161

918595421433 Contact
Person: Sanjeev Baloriya

011-33003300 ( 10 am to 5pm
)

91852790189 Contact Person:

Vaibhav Shrivastav

Dispatch Data

FirstFlight
011-39824560/61
** Only for Enquiry

18602331234
Email at:
inmaster@fedex.com
asha.rani@fedex.com

Pick Up Process
Requirement of Account
Number

Bluedart

Email at:
Email at:
Email at:
vaibhav.shrivastav@delhivery.com
sanjeevb@ecomexpress.in gopal.mishra@kartrocket.com
vendordesk@delhivery.com

Email at:
gopal.mishra@kartrocket.com

Pick up is initiated after the creation of Reference Number and in order to create the same, Kindly refer the process in sheet no. 2

Not Required

Automatically sent to Fedex

via API integration

Not Required

Not Required

Not Required

Required

Automatically sent to Delhivery via

API integration, by selecting
Manually Data is sent by
individual shipment to export the Kartrocket team to Blue Dart
Automatically sent to Ecom Automatically sent to Aramex data
Express via API integration
via API integration
Generate individual pick up for
Incase the data is not received
every shipment then only the data by Bluedart, kindly email at :
will be fetched in Delhivery Panel gopal.mishra@kartrocket.com

Not Required
Manually Data is sent by
Kartrocket team to FirstFlight
Incase the data is not received
by FirstFlight, kindly email at :
gopal.mishra@kartrocket.com

On Call Pick-up : refer the help

file below

Pickup Generation

Automatic

For Same Day pick upGenerate pick up before 1

o'clock

Timing for Pickup

Automatic

For same day pick up **Regenerate the Refrence Generate pick up before 12
number next day for the pick o'clock
up in case pick up does not
happen on same day

Automatic

For Same Day pick upGenerate pick up before 12

o'clock
**Reference number
generation availability on
system will be there till 3
o'clock, but pick will not be
done on the same day

Automatic

For Same Day pick up- Generate

pick up before 1 o'clock

Regular Pickup minimum 3

number of shipments to be
picked everyday. Send a request
to srs@kartrocket.com

Automatic

For Same Day pick up- Generate For Same Day pick up- Generate
pick up before 12 o'clock
pick up before 12 o'clock

**Reference number generation

availability on system will be there **No Condition on Reference
till 6 o'clock, but pick will not be
Number
done on the same day

**No Condition on Reference

Number

BlueDart OnCall pick up- for clients have shipments less than 5 per day.
On Call Pick Up Required

Call Up the Blue Dart Call centre

(18602331234)
WarningKartRocket Account
Number is a
Confidential
Information.
Disclosure to any
Third Party is
prohibited. Usage of
the same in any
other way will lead
to legal procedures.
Kindly refer Terms
and Conditions of
the company for the
same.

Within
Delhi /
NCR?

NO

Outside
Delhi
NCR?

COD Shipment- Share Kart

Rocket Account No. 264935

COD Shipment- Share Kart

Rocket Account No 115043

Prepaid Shipment- Share

Kart Rocket Account No.
264294

Prepaid Shipment- Share Kart

Rocket Account No. 115032

Take the pick up reference number from the

BlueDart Executive

WarningKartRocket Account
Number is a
Confidential
Information.
Disclosure to any
Third Party is
prohibited. Usage of
the same in any
other way will lead
to legal procedures.
Kindly refer Terms
and Conditions of
the company for the
same.

Pick Up will be done

General Information
1. 20 days are required for the activation of Blue Dart in your ShipRocket panel; this time frame is the requirement of Bluedart for client code generation in their systems
2. There are two types of Manual Pick up. A) On call Pick Up as stated up and other one is Regular Pick up. In Regular Pick up Set number of shipments to be picked everyday.
3. In Process when you call the call center kindly specify the Name, Address,, Contact No, City and State etc.
4. In case of Regular Pick up, kindly contact KartRocket at gopal.mishra@kartrocket.com
5. For Bluedart shipment the same reference number can be used the next day incase the shipment is not picked on same day

Reverse Pick Up Process

Reverse Pick up
Required

Mail at gopal.mishra@kartrocket.com, with

below mentioned details **

General Information
Please note you are charged Rs. 15 extra over and above the
shipping charges for reverse pick up.
** Details Required on Mail; Consignee-AWB Number, Order Id,
Courier Company Name, Address, Contact No, City and State.

Kartrocket Team contacts the courier Company

Refrence number for the reverse pick is generated

In case the Pick up is not done on specified date, kindly mail at

srs@kartrocket.com
Mail sent back to the requested company with the
details

Pick Up initiated on
the Set Date

ShipRocket Escalation Matrix

Delivery Issue/ Technical Issues

Pick Up Issue

Executive 1

Name

Gopal Mishra

Email id
Phone No
Name
Email id

gopal.mishra@kartrocket.com
0-8527683331
Ship Rocket Support
srs@kartrocket.com

Email id
Phone No
Executive 2
Email id

COD/Claims/Billing
Name

Rajeev Pratap

Email id
Phone No

rajeev.pratap@kartrocket.com
srs@kartrocket.com
0-8527683332

Final Escalation
Name

Gautam Kapoor

Email id

hello@kartrocket.com

Mohit
mohit.chauhan@kartrocket.com
srs@kartrocket.com
0-9643403121
Meenakshi Dixit
meenakshi.dixit@kartrocket.com
srs@kartrocket.com