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When things go well - for example, when systems, machinery and devices work well and
safely - then often it is because they conform to standards. And the organization
responsible for many thousands of the standards which benefit society worldwide is ISO.
Who ISO is
ISO is a network of the national standards institutes of 146 countries, on the basis of one
member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates
the system.
ISO is a non-governmental organization: its members are not, as
is the case in the United Nations system, delegations of national
governments. Nevertheless, ISO occupies a special position
between the public and private sectors. This is because, on the
one hand, many of its member institutes are part of the
governmental structure of their countries, or are mandated by
their government. On the other hand, other members have their
roots uniquely in the private sector, having been set up by
national partnerships of industry associations.
Therefore, ISO is able to act as a bridging organization in which a
consensus can be reached on solutions that meet both the requirements of business and
the broader needs of society, such as the needs of stakeholder groups like consumers
and users.
In 1946, delegates from 25 countries met in London and decided to create a new
international organization, of which the object would be "to facilitate the international
coordination and unification of industrial standards". The new organization, ISO, officially
began operations on 23 February 1947.
Read Friendship among equals - Recollections from ISO's first fifty year for a historical
perspective of ISO.
how. By defining the characteristics that products and services will be expected to meet
on export markets, International Standards give developing countries a basis for making
the right decisions when investing their scarce resources and thus avoid squandering
them.
For consumers, conformity of products and services to International Standards provides
assurance about their quality, safety and reliability.
For everyone, International Standards can contribute to the quality of life in general by
ensuring that the transport, machinery and tools we use are safe.
For the planet we inhabit, International Standards on air, water and soil quality, and on
emissions of gases and radiation, can contribute to efforts to preserve the environment.
of its standards at least every five years to decide whether they should be maintained,
updated or withdrawn. In this way, ISO standards retain their position as the state of the
art, as agreed by an international cross-section of experts in the field.
Worldwide
ISO standards are technical agreements which provide the framework for compatible
technology worldwide. Developing technical consensus on this international scale is a
major operation. In all, there are more than 2 850 ISO technical groups (technical
committees, subcommittees, working groups etc.) in which some 30 000 experts
participate annually to develop ISO standards.
Standardized protocols allow computers from different vendors to "talk" to each other.
Standardized documents speed up the transit of goods, or identify sensitive or dangerous
cargoes that may be handled by people speaking different languages. Standardization of
connections and interfaces of all types ensures the compatibility of equipment of diverse
origins and the interoperability of different technologies.
Agreement on test methods allows meaningful comparisons of products, or plays an
important part in controlling pollution - whether by noise, vibration or emissions. Safety
standards for machinery protect people at work, at play, at sea... and at the dentist's.
Without the international agreement contained in ISO standards on quantities and units,
shopping and trade would be haphazard, science would be - unscientific - and
technological development would be handicapped.
More than half a million organizations in more 60 countries are implementing ISO 9000
which provides a framework for quality management throughout the processes of
producing and delivering products and services for the customer.
ISO 14000 environmental management systems are helping organizations of all types to
improve their environmental performance at the same time as making a positive impact
on business results.
cost of the system's operation. The main costs are borne by the member bodies which
manage the specific standards' development projects and the business organizations
which loan experts to participate in the technical work. These organizations are, in effect,
subsidizing the technical work by paying the travel costs of the experts and allowing
them time to work on their ISO assignments.
The national delegations of experts of a technical committee meet to discuss, debate and
argue until they reach consensus on a draft agreement. This is then circulated as a Draft
International Standard (DIS) to ISO's membership as a whole for comment and balloting.
Many members have public review procedures for making draft standards known and
available to interested parties and to the general public. The ISO members then take
account of any feedback they receive in formulating their position on the draft standard.
If the voting is in favour, the document, with eventual modifications, is circulated to the
ISO members as a Final Draft International Standard (FDIS). If that vote is positive, the
document is then published as an International Standard.
Every working day of the year, an average of eleven ISO meetings are taking place
somewhere in the world. In between meetings, the experts continue the standards'
development work by correspondence. Increasingly, their contacts are made by electronic
means and some ISO technical bodies have already gone over entirely to electronic
working, which speeds up the development of standards and reduces travel costs.
Specialist liaisons
ISO also liaises with some 550 international and regional organizations interested in
aspects of ISO's standardization work. These include the 28 or so international
standards-developing bodies outside the ISO/IEC system. Each of these bodies works in
a specific area, usually with a United Nations mandate; an example is the World Health
Organization. ISO and the IEC together produce about 85% of all International
Standards, and these other specialized bodies account for the rest.
Special products
In addition to International Standards and the "new deliverables", ISO develops guideline
documents, manuals for developing countries, standards compendia - as paper products
and CD-ROM's - handbooks and a whole range of standards-related publications. ISO also
publishes two magazines: the monthly ISO Focus which presents an overview of ISO's
activities, and ISO Management Systems - The International Review of ISO 9000 and
ISO 14000, published six times a year.
At the first stop, we shall tell you how they fit into "the big picture" of ISO's
work.
After this, our guided tour will branch into two parts: one visiting ISO 9000 and the other
ISO 14000. There, we shall get into more detail - but not too much - on what the
respective standards are all about, why you might want to use them, how they work and
what benefits you may achieve if your business implements them.
You can go directly to one of the stops on the tour (above), or join us for each visit
in sequence.
In the beginning
ISO has been developing voluntary technical standards over almost all sectors of
business, industry and technology since 1947. So, if the first you heard of us was in
connection with ISO 9000 or ISO 14000, then you are probably asking yourself, "How
come I have never heard of ISO before?"
The answer is that if you are asking yourself the question, then you are probably not an
engineer, because if you were, you would almost certainly have come into contact with at
least some of ISO's technical standards.
With the exception of ISO 9000 and ISO 14000, the vast majority of ISO standards
are highly specific. They are documented agreements containing technical
specifications or other precise criteria to be used consistently as rules,
guidelines, or definitions of characteristics to ensure that materials, products,
processes and services are fit for their purpose. If that sounds like engineering talk,
you're absolutely right! It also explains why ISO standards were, before ISO 9000 and
ISO 14000, principally of concern to engineers and other technical specialists concerned
by the precise scope addressed in the standard.
To take just one example, ISO standards for such seemingly humble items as bolts, nuts,
screws, pins and rivets literally help stop much in the world around us from falling apart but you're not likely to come across references to them in the business and economic
press, nor see companies proudly advertising that they implement them.
Then, in 1987, came ISO 9000, followed nearly 10 years later by ISO 14000,
which have brought ISO to the attention of a much wider business community. These
are very different from the majority of ISO's highly specific standards.
Management system refers to what the organization does to manage its processes, or
activities in order that the products or services that it produces meet the objectives it has
set itself, such as the following:
In a very small organization, there is probably no "system", as such, just "our way of
doing things", and "our way" is probably not written down, but all in the head of the
manager or owner head. The larger the organization, and the more people involved, the
more the likelihood that there are some written procedures, instructions, forms or
records. These help ensure that everyone is not just "doing his or her own thing", and
that the organization goes about its business in an orderly and structured way, so that
time, money and other resources are utilized efficiently.
To be really efficient and effective, the organization can manage its way of
doing things by systemizing it. This ensures that nothing important is left out and
that everyone is clear about who is responsible for doing what, when, how, why and
where.
Management system standards provide the organization with a model to follow in
setting up and operating the management system. This model incorporates the features
on which experts in the field have reached a consensus as representing the
international state of the art. A management system which follows the model - or
"conforms to the standard" - is built on a firm foundation of state-of-the-art practices.
Large organizations, or ones with complicated processes, could not function well
without management systems - although they may have been called by some other
name. Companies in such fields as aerospace, automobiles, defence, or health care
devices have been operating management systems for years.
The ISO 9000 and ISO 14000 families of management system standards now
make these successful practices available for all organizations when it comes to
meeting their objectives concerning quality and the environment.
9000 context, the standardized definition of quality refers to all those features of
a product (or service) which are required by the customer.
"Quality management" means what the organization does to ensure that its products
or services satisfy the customer's quality requirements and comply with any regulations
applicable to those products or services.
ISO 14000 is primarily concerned with "environmental management". In plain
language, this means what the organization does to minimize harmful effects on the
environment caused by its activities.
In addition, both ISO 9000 and ISO 14000 require organizations that implement them
to improve their performance continually in, respectively, quality and environmental
management.
Both ISO 9000 and ISO 14000 concern the way an organization goes about its
work, and not directly the result of this work. In other words, they both concern
processes, and not products - at least, not directly. Nevertheless, the way in which the
organization manages its processes is obviously going to affect its final product.
In the case of ISO 9000, the efficient and effective management of processes is, for
example, going to affect whether or not everything has been done to ensure that the
product satisfies the customer's quality requirements.
In the case of ISO 14000, the efficient and effective management of processes is going
to affect whether or not everything has been done to ensure a product will have the least
harmful impact on the environment, at any stage in its life cycle, either by pollution, or
by depleting natural resources.
However, neither ISO 9000 nor ISO 14000 are product standards. The
management system standards in these families state requirements for what the
organization must do to manage processes influencing quality (ISO 9000) or the
processes influencing the impact of the organization's activities on the environment (ISO
14000).
In both cases, the philosophy is that management system requirements are
generic. No matter what the organization is or does, if it wants to establish a quality
management system or an environmental management system, then such a system has
a number of essential features which are spelled out in the relevant ISO 9000 or ISO
14000 standards.
The first point out that an organization can implement ISO 9001 or ISO
14001 without seeking certification. The best reason for wanting to
implement the standards is to improve the efficiency and effectiveness of
company operations. Certification of your management system is not an ISO 9001
or ISO 14001 requirement.
Another point to clarify is whether or not the certification body has been
accredited and, if so, by whom. Accreditation, in simple terms, means that a
certification body has been officially approved as competent to carry out
certification in specified business sectors by a national accreditation body. In
most countries, accreditation is a choice, not an obligation and the fact that
a certification body is not accredited does not, by itself, mean that it is not a
reputable organization. For example, a certification body operating nationally in a
highly specific sector might enjoy such a good reputation that it does not feel
there is any advantage for it to go to the expense of being accredited. That said,
many certification bodies choose to seek accreditation, even when it is not
compulsory, in order to be able to demonstrate an independent confirmation
of their competence.
Consult the ISO Directory of ISO 9000 and ISO 14000 accreditation and certification
bodies.
If you were under the mistaken impression that if you implemented ISO
9000 or ISO 14000, you were obliged to seek certification, then you may
also be surprised to learn that ISO does not carry out ISO 9001 or ISO
14001 certification.
Now you're clear that ISO does not carry out ISO 9001:2000 or ISO 14001
certification, then you shouldn't be surprised to learn that ISO's logo is not
for use in connection with certification.