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31. Resolution for Project Managers: How to Turn
Conflict into Cooperation for Project Success
Category: People and Leadership Skills
Instructor: Wallace Wilkins, Ph.D.
Level: Foundation

2-Day Seminar
CEUs
PDUs

1.4

14

PMI Member
Early Rate

PMI Member
Regular Rate

Nonmember
Rate

$1,180.00 (US)

$1,299.00 (US)

$1,525.00 (US)

Do members of your project team avoid conflicts, preferring to let them fester? Do
they constantly complain to you about other team members, expecting you to fix it? Or,
do periodic explosions of anger impede successful project completion? In this videoassisted workshop you will learn what causes conflicts, how conflicts block effective
communication, why conflicts last so long, how to resolve them and how to prevent
recurrence. This practical, how-to program teaches methods that you can apply in
everyday workplace situations to build a more cohesive team.
You will learn two skill-sets in one workshop. 1. Learn specific steps to resolve conflicts
between other people and 2. Learn how people can approach and resolve their own
conflicts without waiting for a mediator to intervene. Instead of working hard to fix a
conflict, you can adopt the role of facilitator to keep the disputants productively engaged
until they reach their own resolution. Ample breakout activities and behavioral practice
prepare you to begin mediating the very next workday. Complete your projects on time
without distressing disputes.
Who should attend?
Managers at any level of experience who lead projects, who work with others and who
want to reduce costly conflicts that impede project execution.
What will my seminar experience cover?

Identify the causes of a conflict

Prepare your project team to deal with conflict as risk factor

Decide when to mediate

Reduce the barriers that block conflict resolution

Implement the four phases of successful mediation

Conduct preliminary meetings to prepare the disputants for mediation

Perform the three primary tasks of successful mediators

Help disputants reach a lasting agreement
How will I benefit?
Advance your leadership career by practicing strategies to:

Increase communication and cooperation among project team members;

Prevent disputes from escalating into expensive grievances, litigation or violence;

Approach dicey situations methodically, rather than automatically avoiding them;

Turn lose/lose situations into win/win outcomes;

Supercharge your leadership career with advanced, interpersonal skills;

Enjoy your work more;

Teach people how to resolve their own conflicts without constantly complaining

to you;

Take much less workplace aggravation home with you.
Scheduled Locations:

19-20 May Seattle, Washington, USA

23-24 June Orlando, Florida, USA

8-9 September Las Vegas, Nevada, USA

32. Risk Management

Category: Core Competencies
Instructor: Carl Pritchard, PMP
Level: Foundation and/or Intermediate

2-Day Seminar
CEUs
PDUs

1.4

14

PMI Member
Early Rate

PMI Member
Regular Rate

Nonmember
Rate

$1,180.00 (US)

$1,299.00 (US)

$1,525.00 (US)

Improve your risk identification and management skills. Project managers often are
expected to peer into the future and anticipate their organizations risks and problems.
The challenge is not to explore risk for a single project, but to predict it consistently and
ensure that every project has the same level and depth of risk analysis.
This highly interactive, tools-based workshop takes you from the realm of uncertainty
to a more predictive and analytical risk posture. You will learn an array of practical
management tools to build risk models that you can apply for risk identification,
quantification, qualification, response development and risk response control.
Who should attend?
Project managers, team members and project sponsors seeking greater insight in risk
management. Participants in this course should have a basic understanding of project
management practice, but there are no prerequisites for the program.
What will my seminar experience cover?

Risk management planning: Build a consistent structure for management, and
develop risk models to enable consistent evaluation of projects as they
get started.

Risk identification: Generate large volumes of risk information and how to build and
sort risk data to alert team members, management and the customer. Apply
practices that ensure risks are mapped to the Work Breakdown Structure.

Risk qualification: Set up and apply consistent terminology for the risks that cannot
be driven by numbers but still have the potential to cause project failure.

Risk quantification: Establish practical, efficient ways to prioritize and value risk
at the project and task levels. Build qualification structures that allow for quick
analysis and quantification practices that ensure consistent numerical analysis.

Risk response development: Expand your organizations capabilities in strategy
development and learn how to catalog and present alternative strategies

consistently.

Risk monitoring and control: Ensure that your risk strategies and data are stored

in the project plan for use by the team and the organization. Begin the process of

knowledge management to convert one-time experiences to organizational

lessons learned.
Project managers and team members will walk away with at least five new tools and
practices to enhance their ability to manage projects and, more specifically, manage risk.
Scheduled Locations:

24-25 April Scottsdale, Arizona, USA

25-26 June Orlando, Florida, USA

10-11 September Las Vegas, Nevada, USA

10-11 November Scottsdale, Arizona, USA

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