2014513

Cable Order

CIK Telecom Inc

282 Consumers Road,
Toronto, ON M2J 1P8
www.ciktel.com
Cable Order ID:
6068791
Customer Name:
Honghai Jiang
Billing Address:
564 Randolph AVE
City/Provine/Postal Code:
Windsor ON N9B2T6 CA
Contact Phone Number:
1-519-5679729
Email Address*:
479292772@qq.com
*We will send your monthly eBilling to your email address. Please use valid email address to avoid any delay.

Payment Information
Credit Card Number:
Credit Card Type:

4520********8467
VISA

Expiry Date:
Card Holder:

**/2014
Honghai Jiang

Payment: I hereby authorize CIK Telecom Inc. to charge this order and all of my monthly invoices to my credit card
above.

Cable Internet Service Plan

Service Address:
Cable Internet Service Plan:
Service Activation Date:

984 Brock ST, Windsor, ON CA N9C2T7

20140501_ON_C_Tier3_20M/10M_$59.99/m_WaiveProcessingFee_$69.95_Purcha
seModem_$99 (MonthlyPay)
2014-05-23

Plan name: Ontario_C_Tier3_ExtremeHighSpeed_20M/10M_59.99$/month

Regular Monthly Service Fee: $59.99/Month
Payment: To be charged on the 1st day of each month
Features:
Up to 20M download speed
Up to 10M upload speed
*Unlimited downloading
Other Service fees:
Moving/Reactivation 65$
Speed Changing 25$
Cogeco DMC Charge:99$ DMC charge applies only when Cogeco implements troubleshooting and
finds out the issue is due to customer's own reasons
Brief Service Terms and Conditions:
*Service deposit: A 1 or 2 month Service Deposit is charged to the customers account at the time of
activation. This deposit can be used against any outstanding or unpaid invoices to avoid service
interruption. Monthly invoices are generated on the 2nd of every month. Accounts with pre-authorized
credit card information will be billed on the 3rd of each month. Accounts with pre-authorized chequing
information will be charged on the 11th of each month. If a payment declines, CIK will contact the
customer for 5 days before disconnection. Service reactivation requires 7 business days and a 65$
reactivation fee.
*For Ontario customers, unlimited downloading and uploading subjected to CRTC rules and decision.
Order cancellation can be requested, but must received a minimum of 3 business days prior to the
activation date. For cancellations requested after service is activated, the customer will be billed for a
minimum of 30 more days, or longer depending on the customers request.
*For plans on a contract, if cancelled within the contract term, all the remaining months will be charged
upon the cancellation.
*Actual speed is determined by certain conditions like distance from central office, connection and time
of day. Internet usage is subject to Canada CRTC rules and government laws, and if any changes
occur, CIK will inform customers at least 30 days in advance.
*CIK provides 30 days customer satisfaction guarantee. For any cancellations before the activation
date, shipping fee will be charged back; all charges are refundable except the one-time processing fee.
If customer cancel the service within 30 days from the order completed date, no monthly fee will be
charged, any discounts will be charged back (one time charges such as activation fee, configuration
fee, shipping and handling fee etc. are non-refundable).
*For yearly payments, all accounts will be switched to monthly pre-authorized credit card billing once
the prepayment amount has been used up. Customers can choose to pay by pre-authorized chequing
option, must forward a copy of a void cheque and a completed and signed PAD form at least 30 days in
advance of the last month of the yearly prepayment. Otherwise your services will be interrupted; and
your monthly invoices maybe charged from the credit card on your account by default. If you do not wish
us to charge the monthly invoices from your credit card, please notice our customer service
representatives.
*Complete CIK Terms and Agreement, please visit
https://www.ciktel.com/eCare/ui/Shared/order/order_view_cable.asp?company_id=1000&order_id=6068791&order_type_id=6&order_paid=N

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2014513

Cable Order

http://www.ciktel.com/Main/Chn/Residential/termservice.asp
20M_Extreme High Speed Internet; download up to 20M, upload up to 10M;
Monthly Pay, $59.99/m, no contract;
Purchase D3 wired modem $99;
Waive Processing fee $69.95 ;
Cancel within 30 days, will charge back full processing fee $69.95;
Cancel after 30 days, 30 days advance notice is required.
Print Date: 2014-05-13
PRINT

https://www.ciktel.com/eCare/ui/Shared/order/order_view_cable.asp?company_id=1000&order_id=6068791&order_type_id=6&order_paid=N

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