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Unit 7: Business Strategy
Strategy Formation and Planning
1 of 2
Ha Son Tung
16:00, 22 November 2010
I, __________________________ hereby confirm that this assignment is my own work and not
copied or plagiarized from any source. I have referenced the sources from which information is
obtained by me for this assignment.
________________________________
_________________________
Signature
Date
Unit outcomes
Outcome
Understand the
process of
strategic
planning.
(2)
Evidence for
the
criteria
Assessors
decision
Feedback
Define the
context of
business
strategy
Explain the
significance of
stakeholder
analysis
Conduct an
environmental
and
organizational
audit of a given
organization
Apply strategic
positioning
techniques to
the analysis of
a given
organization
Demonstrate
ability to think
strategically
Prepare a
strategic plan
for a given
organisation
based on
previous
analysis
M1
M2
M3
D1
D2
D3
Internal
Verificati
on
Assignment
( ) Well-structured
Reference is done properly / should be done (if any)
Overall, youve
ASSESSOR SIGNATURE
DATE
NAME:.........................................................................................
DATE
DATE
NAME :..............................................................................
YES
NO
VERIFIED BY : ...........................................................................
NAME
: ...........................................................................
X
X
E. APPLYING NUMERACY
B. WORKING WITH & RELATING TO OTHERS
F. APPLYING TECHNOLOGY
C. COMMUNICATING
X
X
X
A.
Introduction..................................................................................................................6
BMW Group and its context of business strategy...................................................6
1. Introduction about BMW Group..........................................................................6
2. Vision and mission of BMW...............................................................................7
II. Stakeholder analysis................................................................................................8
1. Internal stakeholders..........................................................................................11
2. External stakeholders.........................................................................................12
3. Connected stakeholders.....................................................................................12
B. Contents.....................................................................................................................13
I. External environment and organizational audit of the company...........................13
1. External environment audit................................................................................13
2. Organizational audit...........................................................................................19
II. SWOT analysis......................................................................................................23
III.
Strategic positioning..........................................................................................24
IV.
The current external environment in Vietnam...................................................26
V. Strategic planning for BMW in Vietnam...............................................................28
C. Conclusion.................................................................................................................31
D. Reference...................................................................................................................32
I.
A.
Introduction
BMW is producing many kind of production including cars, motorbike, sporting car,
racing car and even bicycles.
BMW is now expanding into many countries and regions:
The USA
The India
China
Canada
Australia
Egypt
Vietnam
BMW is currently owned by the Quandt family (46.6 % of shares), the Allianz
(6.52%) and 48.8% of shares that owned by other companies.
2. Vision and mission of BMW
Every company has its own vision and mission statements which are considered as
the guide for strategic planning and the way that company will go in the future.
Vision
To be leading provider of premium products and premium services for individual
mobility
Mission
BMW
Connected
Stakeholders
Internal
Stakeholders
Managers
Employees
Shareholders
Financiers
Suppliers
External
Stakeholders
Customers
Competitors
Government
Pressure
groups
However, in some documents, you will probably see that they divide the stakeholders
into two groups like this:
8
From their interest, there is response risk made for the company which is shown in the
table below:
Stakeholder
Internal
Interests to defend
Jobs/ careers
Money
Promotion
shareholder interests
Benefits
Industrial action
Satisfaction
Negative power to
Response risk
Pursuit of systems
impede
implementation
Connected
Shareholders
Increase in
shareholder wealth,
measured by
profitability, P/E
ratios, market
capitalization,
Refusal to relocate
Resignation
Sell shares or replace
management
Risk
Security of loan
Denial of credit
Adherence to loan
Higher interest
charges
agreements
Suppliers
Customers
External
Receivership
Profitable sales
Refusal of credit
Court action
Long-term
Wind down
relationship
relationship
Goods as promised
Buy elsewhere
Future benefits
Jobs, training, tax
Sue
Tax increases
Regulation
Legal action
Government
Interest/ pressure groups
Pollution
Publicity
Rights
Direct action
Other
Sabotage
Pressure on
government
To analyze the stakeholders, BMW is suggested to use the influence/care matrix below. It
will show the relationship as well as the solution and treatment for each type of
stakeholders.
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1. Internal stakeholders
The employees of BMW can be divided into two groups: Office employees and
manual labors.
In one hand, the office employees are the main force to ensure that the business of the
company can run smoothly. In another hand, labors are the force that directly works
on the products of BMW. Normally, this group has low care as well as the influence
on the company. The managers just have to satisfy them so that they will work well.
However, in some special situation for instance, the company break the contract, this
group will become the main factors that decide the existence of the company.
The managers are the group that care and affect directly to the company. Its not
randomly that BMW can make the sales in the table below
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Its the result of the effort that the board directors of BMW as well as the manager of
BMW in all over the world have made.
2. External stakeholders
Beside the high tax in some country, the governments in many countries seem to
support BMW because of the environment protection technology that BMW is
applying for all of its automotives.
The community is another external stakeholder. Its all about the ethical responsibility
and the image of the BMW in the society. This stakeholder has many and big
objectives, such as increasing services to local community, education, aid programs,
doing charity It is clearly to see that to achieve objectives of community, BMW
has to involve in some activities above. However, BMW currently has the advantage
they are trying their best protect the environment by developing new technology
which is also creating a lot of jobs so that they own the support from the society at
this moment. In addition, their social responsibilities are conducted, they have right
way to succeed.
3. Connected stakeholders
Shareholders: The management of a business has only one social responsibility
which is to maximize wealth for its shareholders. The first thing that shareholders care
is that their money which is invested in the company can make profits or not. The
shareholders are the one who contribute a lot to the company and they deserve to have
a right treatment from the company.
Suppliers: They impact directly on production activities of BMW because raw
material or electric are all important factors to run production. The amount of money
spending for this group is a factor that decides the price of the product so that in order
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to have stable supplying as well as the lowest prices as possible, BMW should build
up a long- term relationship with the suppliers. Over than that, BMW always call their
suppliers to participate in protecting environment programs.
Customers: Because of the high-price products that BMW is providing, the
customers of the company are the people who have finance ability so that the
influence of them on the company is unpredictable. This group is always supporting
BMW and they are willing to join in the environment protection programs of BMW to
improve their image. Thanks to them, the image of BMW is also better as a
consequence.
Competitors: There is a fair competition between BMW and other automobiles
producer. Day by day, more and more products appear under attractive design and
special function by the talented hand of BMW. But not only BMW knows how to
create values and bring it to customers. At this moment, after the crisis, every
company is rushing themselves because many opportunities is revealed by the crisis.
Thus, BMW always keeps working and being creative to achieve their mission and
objectives.
B.
Contents
13
Political
BMW Groups is current working in many regions over the world so that its
very difficult to identify how political affect BMW. In the Europe area, the
importing tax of car is much lower than the tax in Asia and others. In Vietnam,
the tariff of car is 80% and in China it is 40%. In the Europe, the tax is only
about onehalf or even one-third in compare with Vietnam.
Economic
The crisis in recent years has destroyed the demand of customers. Instead of
satisfy the needs, wants, and demands, the customers seem to be more
carefully by keeping their money in the bank. In this period, every company
including BMW agrees that they are very lucky if they can meet the break
even. BMW stated that they have not only reached the target itself, but also
achieved the second-lowest decline in sales amongst the competitions. At this
moment, BMW should run more marketing campaign rather than do more
cutting down. The products of BMW are almost luxurious items so that only
person or group which has ability in finance can buy. When the economy of
the world goes down, buying a luxury car does not harm these people or group
at all so that running market penetration strategy is the best way to overcome
this dark period. We can take an example of Europe area GDP:
14
At the beginning of 2009, the GDP of this area dropped dramatically. This is
also the time that BMW cut down the salaries, workforce and many
departments. Then, the Europe started to recover however, because of the
influence of the crisis, the buyers are still aware and the sales of BMW are
very low in compare with Honda and Chevrolet in this table below:
15
Social
16
As we all know, the products of BMW are luxurious items with very high
price and the current strategy of BMW is focus differentiation. So that the
affect of society on the company isnt a big problem when the company
policies is oriented to the green engine and protect the environment. BMW
always conveys the image of the ultimate driving machine which is promised
to bring more values to the customers.
Technology
Recently, there is a clear trend that the customers love to experience in many
new kinds of cars. If they want to succeed in business, automotive
corporations must continuously innovation, creativity to satisfy all the needs
of customers. BMW Group is changing its technology day by day to compete
with Mercedes. The competition between these big-two in Germany is making
breakthroughs in technology and creates more unique products to meet the
customers satisfaction.
Environment
According to a study by Environmental Defense (reported by CARS guide),
BMW wins the "most improved" award for its average fuel efficiency and
CO2 emission rate. BMW offers 49 models with EU5/6 emissions norm and
nearly 20 models with CO2 output less than 140 g/km, which puts it on the
lowest tax group and therefore could provide the future owner with eco-bonus
offered from some European countries. In the early 2007, the position of the
Group Representative for Sustainability and Environmental Protection was
assigned to the Corporate Strategic division. All these move above shows that
BMW is aiming to build a car brand which is known as environmental
protector.
Legal
Legal factors include some laws, such as health and safety laws, employment
law, consumer law. This kind of factors affects ways to operation of BMW
and demand of customers for its products. In this case, particularly, there is no
law to affect negatively to operation of BMW except the high tax in some
country.
b. Micro factors:
17
18
Let imagine that one day you meet your friend and you say that you just
bought a new BMW X6 at the price of 100,000 when the real price of a
BMW X6 is 120,900. Will you proud of that car? Will your friend believe
that the car you have bought is real?
In the case of luxurious items like BMW products, the customers dont have
any chance to bargain so that even when the company establishes a very high
price in compare with the real price, many customers are still willing to buy
with a smile on their face.
2. Organizational audit
a. The position audit
The human resources: BMWs employees have important qualifications and
skills to meet requirement of technological jobs. Every single employee who
works directly or indirectly in a process of making a car has to understand
about the technology that the company is applying. To create a brilliant car,
you have to have brilliant employee.
Finance resources: BMW has a strong financial capacity. Being a big group
means that it always attracts many investors. The shareholders are the Quandt
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family (46.6%), the Allianz company (6.52%) and 48.88% of others company
which has 40% of shares belong to the big companies. These numbers show
that the finance sources of BMW are various and very stable which can be a
factor that help the company overcome the period of the crisis.
Technology: The innovation and the effort to innovate of BMW automobiles
are appreciated by the customers. Rising up from the collapse after the World
War II, BMW bring all their knowledge about the engines of plane into car
industry. From that moment, nothing can stop BMW on the way of
development.
b. Core competencies
In this case, BMW has some core competencies below:
Reputation of brand
Advance technology
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In this model, there are two kinds of activity. They are primary activities
(Inbound logistics, Operations, Outbound logistics, marketing and sale, after
sales services) and support activities to support the primary activities
(procurement, technology development, human resource management and
management planning).
Inbound logistic
Its the way that BMW receives handles and stores inputs to
the production system: warehousing, transport, stock control
Operations
and so on.
Its the activities when BMW convert resources inputs into a
Outbound logistic
dealers, etc)
This is the stage where BMW inform customers about the
product as well as persuading them to buy it. In another word,
it belongs to marketing activities like advertising, promotion,
P.R. etc
During the time using the products of BMW, if the customers
have any problems, the company has the responsible to solve.
(repairing or upgrading the products, driving guideline, etc)
21
This chart shows the life cycle of the products which is very important to
BMW. By using this chart, the company can know which stage that their
products are standing. After that, the company builds up a suitable strategy to
develop and grow in the correct direction.
e. Organization structure
Organization structure determines how work is allocated, directed and
controlled, in order to achieve the goals of the organizations strategy.
Mintzberg and Quinn (1999) have studied the organization and conclude that
successful organization change arises from the following interdependent
factors which is describe by the model below:
22
To have a strong structure, BMW should concern about these following thing:
Unit size
23
new strategy to solve the current problems or to develop itself in the future. The table
below is the SWOT analysis of BMW:
Strengths
BMW automobiles are powerful,
Weaknesses
The products is not exceptional
Advance technology
Threats
Competition
Economic slowdown
Generally, BMW can proud that they are one of a small group overcome the crisis. The
fact is they had been making lost in recent year which led to the cut down in employment
and many other departments in 2009. This strategy helped the company survived from the
crisis however, BMW should remain this strategy at this moment. Instead of trying to cut
down and improve the weakness, the Group should use its strength to catch the chance,
make the opportunity come true and build up a strategy to deal with the threats.
III.Strategic positioning
To apply the strategic positioning, every company usually uses the Annsoffs matrix:
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25
According to the survey result of the CMO Club in 5/2008, 71% of participants
responded that their marketing budget has not been cut in 2008, while only 14%
revealed that they saw the prospect of cuts required because of the pressure of
the crisis.
Investing in marketing at this moment is a smart choice for BMW to gain more profits
and keep the market share as well as compete with its competitors.
The market development strategy is applied when a company wants to sell its current
products into a new market. This strategy doesnt require a huge amount of money
investing in marketing but its very important to build up a suitable marketing plan to
apply in that new market. In the case of BMW, because the products of BMW are
expensive so that even when the company runs a perfect marketing campaign in a
developing country like Vietnam, the sales will rarely increase.
When a company wants to produce new products in its current market, the product
development strategy is the most suitable one. This strategy basically works on the
effort of R&D (Research and Development). BMW has been putting a lot of money into
the R&D department to make highly competitive factors in their automobiles. BMW
reputation together with R&D, the satisfaction of customers will be fulfilled.
Diversification is usually used when the company jumps a market at the first time with
very new products. This strategy will cost a lot of money because the company has to
start every thing from the beginning. There is nothing can ensure the success of the
company so that this strategy is a high-risk strategy even for a big company like BMW.
IV. The current external environment in Vietnam
External environment
Politics
Vietnam market
Vietnam is a country which has stable
politics
party. Vietnamese
26
habit
of
Vietnamese,
together
with
the
27
of
BMW meet
the
requirement
of
28
V.
Strengths
BMW automobiles are powerful,
Weaknesses
The products are not unique enough to
Advance technology
Threats
Economic slowdown
in Vietnam.
Bringing the BMW motorbike closer to
Vietnamese customers.
According to the SWOT analysis, we can see that by using the advance technology,
BMW has the ability to create the new series of cheap car which is still convenient
design and traditional style.
When we look at the Annsoff matrix, we can see that if BMW want to make the
opportunity comes true, the company will apply the diversification strategy (new
market and new products) however, its safer for BMW if they apply the market
development at this time.
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The fact is the economy of Vietnam just recovers from the crisis so that even if BMW
run a new campaign about a new series of cheap car in Vietnam, no one will buy. At
this moment, BMW should bring their current automobiles to create a good base to
expand the segmentation later. Further more, Ford, Honda, and Toyota are creating a
triangle in the car industry in Vietnam. If BMW wants to break that big-three, the
company needs to prepare well and build up a correct strategy.
No one knows how the car industry situation will become if BMW jump into all the
segmentation that other companies choose. BMW may become the leader and
dominate the Vietnam domestic car industry or all these companies will reunite and
establish a new force which will directly fight with BMW.
By overview the external environmental, the SWOT matrix and Annsoffs matrix,
BMW should consider about the vision and mission statement that I recommended
below:
Vision: To become the leader in automobiles industry in Vietnam as well as dominate
all the segmentation that possibility exist in Vietnam.
Mission:
Expand the BMW headquarter in the South, North and middle of Vietnam
which could be allocate in the big city like Hanoi, Hue, Danang and Ho Chi
Minh City.
30
Research and develop the new series of cheap car that can provide to the
customer in the next 3 years when the importing tax of Vietnam must be
decreased according to the WTO rules.
Prepare for a totally marketing campaign which will be run in the moment that
every company in this region rushes back into the market.
Building a technical college under the name of BMW which can provide a
stable high skill workforce for the company.
C.
Conclusion
The previous analysis has shown a background about BMW Group as well as
made a strategic planning for the company to penetrate into Vietnam. Although crisis
in 2009 was very terrible which affected to almost all industries and caused lots of
consequences, BMW still developed and achieved the second lowest decline in sales
amongst the competition. With experiences and suitable planning, BMW can become
the leader of automobiles industry in Vietnam if the company can build up suitable
strategy as well as identify the vision and mission clearly. In the future, BMW will
become a familiar brand name in Vietnam in compare with others.
D.
Reference
All the information as well as pictures and charts are referenced in these links below
http://www.wikiswot.com/SWOT/4_User_Generated/BMW.html
http://www.tin247.com/doanh_thu_tut_giam_bmw_cat_giam_luong-1421399147.html
http://www.whatmakesagoodleader.com/macro-environment-analysis.html
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http://www.tin247.com/thue_oto_o_trung_quoc_xe_lon_40%2C_xe_nho_1-384039.html
http://www.tradingeconomics.com/Economics/GDP-Growth.aspx?Symbol=EUR
http://www.bmwblog.com/2010/05/05/automotive-sales-in-april-2010-bmw-vs-theothers/
http://notesdesk.com/notes/strategy/porters-five-forces-model-porters-model/
http://en.wikipedia.org/wiki/BMW
http://www.12manage.com/methods_porter_value_chain.html
http://212.85.13.29/podcast/?p=350
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