Step-by-Step User Guide

Flexible Service Start Delay (FSSD) in Cisco Commerce Workspace

Step-by-Step User Guide
This User Guide provides step-by-step instruction on how to delay service activation in Cisco Commerce Workspace.
In this document you will learn:
how to apply a service start date delay to configurations in an order
how to change service start date delay values for specific lines in a configuration
how to change the service start date delay value for all service lines in an order
system behavior if service lines in a configuration are not eligible for FSSD
how to apply a change to a service start date delay after an order has been booked
how to open a case for additional support or questions
What is FSSD

Flexible Service Start Delay (FSSD) is an option in Cisco Commerce Workspace that enables eligible 1-tier CSPP partners to purchase
service at the time of product purchase and delay service activation and invoice by up to 60 days (incorporating lead times) from the product
ship date.
This capability is currently available in Cisco Commerce Workspace for Cisco Services Partner Program (CSPP) 1-Tier partners.

Key Benefits

Business optimization: In many cases, products are purchased before they are intended to be deployed. When this occurs, it can
affect customer budget cycles, staging activities, complex data center build-outs, or multi-location projects. Having the ability to
delay service activation by up to 60 days from the product ship date allows for product optimization in the business and delivers
greater alignment with enterprise planning timelines.

Financial flexibility: When using FSSD in Cisco Commerce Workspace to delay service activation, the invoice for the service will
not be generated until the service activation date. This delay optimizes invoicing to meet customer needs.

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Order simplicity: With FSSD in Cisco Commerce Workspace, the partner has a single product-plus-service transaction, with the
requested delayed activation date. Ordering products and services at the same time simplifies the ordering process and increases
overall partner productivity.

Increased attach rate: The partner will receive Cisco attach credit as of the product and service order date, despite delayed service
activation and service invoicing.

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Step-by-Step Instructions
1. The FSSD functionality can be applied to a new order or an existing quote. Provide all required header informationorder name,
intended use, billing information, and end customer. (NOTE: Sweeps Bill to IDs are NOT eligible for FSSD.). Click Continue.

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2. Once your product has been configured, click Service Preferences to choose a service for this product.

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3. In the Select Default Service Choices section, choose a service from the Service Program drop down menu.

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4. In the Service Start Date drop down menu, choose the number of days that you want all eligible services in this order to be delayed.
User may select any value between 1 and 60 days. The service start date period is the time between Cisco ship date and service
activation and invoicing. For Standard Services, the default delay period is 1 day. For Premium Services, the minimum required delay
period is 30 days, and users must select a service start date delay value of 30 days or greater.
NOTE: If you do not see the Service Start Date dropdown menu, the Bill to ID you are using may NOT be eligible for service start date
delay or activated. Contact your support agent for assistance.

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NOTE: There are certain types of services that are ineligible for service start date delay such as services that are license or registrationactivated, software subscriptions, Cisco SmartCare, SMARTnet Total Care, Shared Support, and Advanced Services. If Service Start Date
is not available for any ONE of the services or subscriptions selected in the configuration, its not available for ANY of the services or
subscriptions selected in the configuration. If you click on the Service Start Date link, you will see that the drop-down box is greyed out
and disabled, and will default to 1 Day, as shown in the following screen shot.

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5. You can change the service start date value at the header level and apply it to all applicable services on the order. After making your
selection in the Service Start Date field (ex. 40 below), check the box Apply this start date to the entire order.

6. If the service selected is eligible for FSSD, the Service Start Date can also be modified by individual line. If you would like to change the
service start date value for a particular line, click on the Service Start Date link to initiate a drop down menu to CHANGE the number of
days.

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7. Change the number of days then click Save.

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8. When the order is completed and validated, click on Submit Order to begin processing the order.

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How to Change the Service Start Date after an Order Has Been Booked
1. To make changes to the service start date duration after your order has been booked; go to Workspace Search on the main page. Enter your Web
Order ID in the search term field and choose Orders and Web Order ID as a record type. Select Search.

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2. When the order is found, select Change Order/Cancel Entire Order.

NOTE: There are certain scenarios when changes CANNOT be made. Example error message below.

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3. Select Change Order.

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4. Expand the configuration that you wish to modify and select Service Start Date.

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5. Select the new Service Start Date value in the drop down menu. Select Save.

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6. Once new Service Start Date value is entered and validated, select Save and Continue to complete the change order.

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FSSD Support
For questions or additional support contact Customer Service Central at http://www.cisco.com/cisco/psn/web/workspace. Select the Open a Case tab.

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Support can also be reached by selecting the Open a Case link in the ordering tool.

For More Information

To review a list of most commonly asked questions and answers, refer to the FSSD FAQ.
FSSD is available only to Cisco Services Partner Program tier-1 partners. For more information about Cisco FSSD in Cisco Commerce
Workspace, as well as the broad array of Cisco partner services, contact your partner services development manager.

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