Software Requirements

Specification
For
ORITECH APPLICATION
Prepared by :

MUHAMMAD SAAD

MUHAMMAD AHSAN ASLAM

ASIM RAZA FIRDOUSI

DATE CREATED :

20-7-2014

SoftwareRequirementsSpecificationforOritechApplication
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TableofContents
TableofContents...........................................................................................................................ii
RevisionHistory.............................................................................................................................ii
1. Introduction..............................................................................................................................1
1.1
1.2
1.3
1.4
1.5

Purpose...........................................................................................................................................1
DocumentConventions..................................................................................................................1
IntendedAudienceandReadingSuggestions.................................................................................1
ProjectScope..................................................................................................................................1
References......................................................................................................................................1

2.1
2.2
2.3
2.4
2.5
2.6
2.7

ProductPerspective........................................................................................................................2
ProductFeatures.............................................................................................................................2
UserClassesandCharacteristics....................................................................................................2
OperatingEnvironment..................................................................................................................2
DesignandImplementationConstraints.........................................................................................2
UserDocumentation.......................................................................................................................2
AssumptionsandDependencies.....................................................................................................3

2. OverallDescription..................................................................................................................2

3. SystemFeatures.......................................................................................................................3
3.1 SystemFeature1............................................................................................................................3
3.2 SystemFeature2(andsoon)..........................................................................................................4

4. ExternalInterfaceRequirements...........................................................................................4
4.1
4.2
4.3
4.4

UserInterfaces................................................................................................................................4
HardwareInterfaces........................................................................................................................4
SoftwareInterfaces.........................................................................................................................4
CommunicationsInterfaces............................................................................................................4

5.1
5.2
5.3
5.4

PerformanceRequirements.............................................................................................................5
SafetyRequirements.......................................................................................................................5
SecurityRequirements....................................................................................................................5
SoftwareQualityAttributes............................................................................................................5

5. OtherNonfunctionalRequirements.......................................................................................5

6. OtherRequirements................................................................................................................5
AppendixA:Glossary....................................................................................................................5
AppendixB:AnalysisModels.......................................................................................................6
AppendixC:IssuesList.................................................................................................................6

SoftwareRequirementsSpecificationfor<Project>

1.

Introduction

1.1

Purpose

Page1

This is a web-based CRM application with customized admin panel that is meant to facilitate any
business sector in Pakistan to build and strengthen its customer relationships by continuously
keeping in touch with the customers.
Our purpose is to fulfill the following activities:
1. Customer Order
2. View Product
3. Suggestion
4. Feedback
5. Query Solve
6. Interact with companys employee
7. Inventory information

1.2

DocumentConventions

While writing for SRS document we have made the following conventions and adopted the IEEE
Standards
Font used Arial
For main headings font size 18
For subheadings font size- 14
For Normal Text- 11
Headings are highlighted in bold
Document text is single spaced and maintains the 1 margin.

1.3

IntendedAudienceandReadingSuggestions

The document is intended for project guide, class coordinator and professor. The SRS document
contains overall descriptions, specific requirements, and other non-functional requirements of the
project.

1.4

ProjectScope

Our project is made in PHP, HTML, CSS, Javascript as it is made at administrator level. Our
objective is to maintain relationship with the customer in which we can solve the queries of the
client such as providing the customer the information about the new products , solve various
queries, take suggestions and feedback from customers.

SoftwareRequirementsSpecificationfor<Project>

1.5

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References

Howtowritesoftwarerequirementsspecificationat
http://www.microtoolsinc.com/Howsrs.php
SRSTemplateathttp://www.processimpact.com/process_assets/srs_template.doc.

2.

OverallDescription

2.1

ProductPerspective

Customized CRM application will be a web service which is going to be hosted on a server which
contains the CRM application and the database server.. Web service will be run on SQL.
Application will be using open source language PHP which is also a web based language.
All the coding will be created in PHP language. Application can be run through any browser like
Mozilla, internet explorer. Google chrome etc. java script should be enabled in the pc. User must
have the login and the password to use the application.

2.2

ProductFeatures

The Customizable CRM application is designed for the IT industry which can develop good
relations with their customers. By querying the customers to solve their problems . It is a
customizable CRM that means the admin can restrict the user by accessing any forms which
admin dont want to show the customer. Different users can access different forms according to
per user accessibility by the admin. Admin panel has the rights to do that. File uploading is also a
very good feature of this project so that the user can easily upload the file he want to solve by
uploading the file to the company.

2.3

UserClassesandCharacteristics

Oritech.com is the sophisticated and effective web site to deal with all the major aspects related to
customers relation with the company that can help an individual to get all the information
regarding new products with many other options that can used to solve their queries online.

2.4

OperatingEnvironment
1.1.

Software

The required software for the project are listed below :

SoftwareRequirementsSpecificationfor<Project>

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Photoshop
Dreamweaver
My SQL
Operating system: Windows Xp, Windows Vista, Windows 7
Application tools: Internet explorer, Google chrome, Firefox, safari etc.
Languages:

PHP
HTML
CSS
Javascript

1.2.

Hardware

The required Hardware for the project are listed below :

PC with 800 mhz or above processor and 1 GB RAM
Storage media: not necessary
Windows XP/Windows7/ Windows8 with Internet Facility

2.5

DesignandImplementationConstraints

CRM requires a web server connected to the internet; a programming language for describing the
systems logic; a server engine for generating the dynamic HTML content; and a database to
provide a way of storing and retrieving large amounts of data. Only system administer has the
right to change system parameters.The system should be secure and must use encryption to
protect the databases.

2.6

UserDocumentation
User should know the details of the working being done in the software
User should be comfortable with the working of the computer and how does that project
works.

2.7

AssumptionsandDependencies

All the hardware would function properly and all the information provided by the user should be
correct to avoid any sort of problem regarding relationship with the customer.

The user should be login to the system

Access is dependent on basis of level.
Username and password is availability to the administrator.
The user is an authorized one.

SoftwareRequirementsSpecificationfor<Project>

3.

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SystemFeatures

3.1 System Features 1

3.1.1 Description & priority
In this project, data access is given to the user on the basis of level of there designation. Higher
the level, the more access is provided. At the highest level, the administrator supervises all the
clients under him & he can access all the data.
3.1.2 Stimulus/Response sequence
Initially the user enters a user name & password. If it is among the one which are already
saved then the user is an authenticated one. Else it will show the wrong user name &
password.
On the basis of designation at which the person exists the access will be given.
The employee will perform the work or task for which he is being employed.
3.1.3 Functional Requirement
PC with 800 mhz or above processor and 1 GB RAM
Storage media: not necessary
Windows XP/Windows7/ Windows8 with Internet Facility

4.

ExternalInterfaceRequirements

4.1

UserInterfaces

This project is made to be used by the Oil company. Client can not deal with this directly.
Employers are going to get benefit from it. Earlier all this work was done manually. The clients had
to visit the companys service center. When the client, employee or the admin logins & if he enters
wrong user name & password then it will prompt a message.

4.2

HardwareInterfaces
Pentium IV Processor, 1GB
Minimum 128 MB RAM, Recommendable 512 MB
Minimum 20 GB Hard Disk, Recommendable 80 GB

SoftwareRequirementsSpecificationfor<Project>

4.3

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SoftwareInterfaces

Photoshop
Dreamweaver
My SQL
Operating system: Windows Xp, Windows Vista, Windows 7
Application tools: Internet explorer, Google chrome, Firefox, safari etc.
Languages:

4.4

PHP
HTML
CSS
Javascript

CommunicationsInterfaces

The Communication Between the client and the administrator takes place through E-mail. It
requires a web browser at the client side and a web server at the Server Side. The
communication standards that will be used, are as FTP or HTTP. Only system administer has the
right to change pricing policy, reply to customer queries, assign the work to the employees
according to their specialization and answer to the frequently asked questions etc. The system
should be secure and must use encryption to protect the databases. Users need to be
authenticated before having access to any personal data.

5.

OtherNonfunctionalRequirements

5.1

PerformanceRequirements

Response time of CRM for mycell.com will depend on the query made by the user to the
employee. When the user will complain about his problem, the problems will be received by
the employee and response will be given when the problem is solved. It may take some hours
or days depending on the problem. Response time refers to the waiting time while the system
accesses, queries and retrieves the information from the databases.(DB-user, DB-schedule
etc) (A local copy of property database is maintained as DB-schedule to reduce this access
time)

5.2

SafetyRequirements

CRM shall be available 24 hours a day, 7 days a week.

CRM shall always provide real time information about available product information.

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CRM shall be able to recover from hardware failures, power failures and other natural
catastrophes and rollback the databases to their most recent valid state.

5.3

SecurityRequirements

Only system administer has the right to change system parameters, such as pricing policy etc.
The system should be secure and must use encryption to protect the databases.
Users need to be authenticated before having access to any personal data.

5.4

SoftwareQualityAttributes

Software quality attributes that need to be addressed are:

Availability of space required to construct the project and upload it.
Correctness of the information.
Flexibility in operating the software from anywhere in the world.
Interoperability that is introduced as the project is made using .net.
Maintainability of the project.
Reliability of the information and the software.
Robustness of the software.
Testability and usability of the software.

6.

OtherRequirements
A database of a fixed large memory size would be required.
All the legal formalities regarding the usage of internet space need to be addressed.
All commercial and privacy policies need to be kept in mind during the development and
implementation of the project.

USE CASE DIAGRAMS

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SoftwareRequirementsSpecificationfor<Project>

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view advertisements

edit profile
view peoducts

give complaints

ask queries

customer

give suggestions

place order
give feedback

SoftwareRequirementsSpecificationfor<Project>

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edit profile
view advertis ements

view complaints

view feedback

employee

read sugges tions

s olve queries
view cus tom er order

SoftwareRequirementsSpecificationfor<Project>

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SoftwareRequirementsSpecificationfor<Project>

CLASS DIAGRAM

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