GURU PRASAD.

L
# 9/23, Second Street,
Bhuvaneshwari nagar
Chrompet Chennai 44
Ph: 044-22238163
Mobile: 9941622924
Email:guruprasad_l@yahoo.com

CAREER OBJECTIVE:
Ambitious to reach prestigious height to obtain a challenging position in a firm,
where I have an interactive role to play.

ACADEMIC QUALIFICATION:

• 2004-2007
B.SC (BIOTECHNOLOGY)
Studying Final Year in Prince Shri Venkateshwara Arts and Science College
(affiliated to Madras University), Gowrivakkam, Chennai 601304.
• 2003-2004
XII STD
Subjects: Physics, Chemistry and Mathematics and Biology.
Class : First Class
School : Saviour Jesus Matriculation Higher Sec. School
• 2001-2002
X STD
Class : First Class
School : Saviour Jesus Matriculation Higher Sec. School

RELEVANT EXPERIENCE:
• September 2008 to Present Cognizant Technology Solutions, Chennai.
Position: Senior Process Executive (Technical)
Process: Staples
Providing Second level support to Staples Associates by troubleshooting PCs,
Scanners and Printers on the Staples Store (USA and UK)
Installation of new softwares, working with Microsoft Outlook issues (Installation,
Uninstallation), AS 400 Applications Installations, configuring the settings and
working with VPN related issues.
Experienced in handling Registry hives for troubleshooting issues.

• June 2007 to September 2008 Sutherland Global services, Chennai.

Position: Senior Technical Support Executive
Process: Microsoft
Provided second level support for Microsoft customers by troubleshooting PC issues
including virus and spyware removals.
Dealt with Microsoft Operating Systems – Windows 2000, Windows XP and Windows
Vista

SKILLS:
• Experienced in handling Microsoft Operating systems, Diagnose and troubleshoot issues
related to PC.
• Completed the ITIL V3 certification Internally in Cognizant Technology Solutions, has
knowledge in ITIL Process (Incident, Problem, and Change Managements) and created
documents on ITIL V3 Frameworks.
• Created many Knowledge articles for the process to reduce errors.
• Awarded the Best technician for the month of October 2008 and November 2009.

INTEREST:
Reading good books, magazines and hearing
To some beautiful musical compositions.

PERSONAL DETAILS:
FATHER’S NAME : Mr.G.Lakshmanan
MOTHER’S NAME : Mrs.L.Usha
DATE OF BIRTH : 12.12.1986
SEX : Male
NATIONALITY : Indian
MOTHER TONGUE : Kannada
MARITAL STATUS : Single
LANGUAGE KNOWN : English (read, write, speak)
Tamil (read, write, speak)
Hindi (read, write, speak)
Kannada (speak)
REFERENCE : Will be made available request

I assure that the above-specified details are true to the best of my knowledge.

Station : Chennai
Date :