MARK A.

SANTEN, MBA
Union, KY 41091 (859) 384-6670 masanten@twc.com

GENERAL MANAGER, ADMINISTRATION

Empowering High-Impact Teams Creating a Culture of Excellence Delivering Bottom-Line Results
Structured Problem Resolution
Stakeholder Engagement
Change Management
Accounting & Treasury Experience

Building Competitive Advantage

Policy Development
Coaching & Mentoring
Strategic Direction
Process Improvement
Tactical Execution
Legal Liaison Cash Forecasting Contract Negotiation

Translating Strategic Vision into Actionable Plans that Engage Stakeholders, Foster Accountability & Maximize Profits

PROFESSIONAL EXPERIENCE
GALLATIN STEEL COMPANY, Ghent, KY

1995 Nov. 2014

$1,2B scrap steel recycler manufacturing 1.65 million tons of hot rolled sheet steel coils for the automotive, construction,
pipe and tubing, mining, agricultural and service center industries.
GENERAL MANAGER, ADMINISTRATION (2009-2014)

Promoted to executive management to oversee Accounting/Finance/Legal, Human Resources, Business

Technology (IT) and Purchasing for a world-class manufacturing facility of 470 associates. Mentored and
coached 4 senior level managers directing a combined annual budget of $18.5M. Supported efforts to
overcome obstacles and offered insight to facilitate effective leadership behaviors and to profitably achieve
departmental strategic goals.

Reduced operating costs by $600,000 per year by working with a team of maritime attorneys to satisfy
complex U.S. Coast Guard regulations for owning and operating a vessel on U.S. waterways
Crafted new company core values; played instrumental role in re-imaging company mission & vision statements
Collaborated with outside counsel in response to various legal issues, including employment and contract
law, fraud cases and civil proceedings
Reduced ABL credit facility availability block by 38% through competitive bid process
Represented executive management as member of the Audit Committee; provided parent companys senior
level financial officers with information regarding business conditions, production forecasts, instances of fraud
and Entity Level Controls
Improved general liability premiums by $50,000 and workers compensation claims by $268,000 over three
policy years by joining Affinity Insurance, the worlds 2nd largest heterogeneous group captive
Presented financial results and forecasts to Board of Directors during quarterly conference calls
Collaborated with broker representatives, President and senior level direct reports to evaluate market trends and
options for property and casualty, medical and prescription drug coverage
Increased IT response time to internal customers by 50% through creation of 24/7 Help Desk services
Evaluated medical benefit cost trends with President, Human Resources Manager and Broker to identify savings
opportunities and adjust plan design to balance the needs of the people with the needs of the business
Reviewed and acted as required in response to changes in fund performance, loan activity and employee
participation rates as Executive Management Representative on 401(k) Committee
Coached operations managers through A3 structured problem solving methodologies performed in
advance of capital appropriation requests
Reduced price and supply chain risk 70% by developing an industry unique partnership and procurement
program with producers of critical raw material with an annual spend of $150,000,000

MARK A. SANTEN, MBA

(859) 384-6670 masanten@twc.com

Page 2 of 2

-- GM, Administration Experience continued -

Invited to represent 45 member companies on the Steering Committee of the University of Kentuckys
Institute for Workplace Innovation (IWIN) Innovative Employer Roundtable, a learning community for
Kentucky business leaders committed to creating high-performing work environments
Actively supported companys safety culture and current performance record of over 1,000,000 man hours
worked without a lost time or restricted work case and a 0.00 OSHA recordable rate YTD 2014

PURCHASING MANAGER (2005-2009)

Promoted to senior management to lead a purchasing and receiving staff of 13. Developed and implemented
initiatives to transform the procurement function through process improvement and relationship building to
create value and provide professional procurement support for the manufacturing operation.

Saved the company in excess of $1.1 million through assessment of national contract opportunities
initiated by parent company for materials such as oil and lubricants, steel strapping, office supplies, alloys
and electrical MRO
Created Procurement Initiative at Gallatin Steel; formed 7 teams consisting of 45 internal customers
from across the organization; led quarterly team meetings to review business plans, vendor performance,
results of cost-saving initiatives and benefits of potential sourcing changes
Reduced inventory by $1.3 million by leading a process improvement project to analyze MRO inventory
levels, usage rates, obsolescence and lead times
Implemented stores delivery program to reduce stores traffic, improve inventory control and enhance
effectiveness of critical maintenance programs by bringing needed supplies directly to job locations

PROCESS MANAGER SALES & COMMERCIAL ANALYSIS (2000-2005)

Promoted to manage an inside sales staff of 6 responsible for more than 100 active accounts. Conducted multidimensional revenue, product mix, market segment and profitability analysis on more than 150 products.

Designed system application for referral of non-conforming material to customers; reduced time required
for customer referrals by 40%
Initiated order entry accuracy improvement campaign; reduced total administrative pricing errors by 52%
in 12 months and reduced time required for order entry by 55%

INSIDE SALES REPRESENTATIVE (1995-2000)

Served as a customer liaison to ensure requirements were understood and met.

EDUCATION, CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Master of Business Administration, Xavier University, Cincinnati, OH
BBA Marketing & Management, University of Cincinnati, Cincinnati, OH
Accounting Courses (21 hrs.), N. Kentucky University, Highland Heights, KY
Passed Uniform CPA Examination 2007 (voluntarily inactive)
Extensive Leadership Development Training conducted by Xecutive Metrix, Cincinnati, OH
Lean Problem Solving Training by Institute for Lean Systems, Louisville, KY
University of Kentucky's Institute for Workplace Innovation - Steering Committee Member